Qualifications
To thrive as a Technical Support Engineer at TOMRA, you should possess:A degree in Engineering, specializing in Mechatronics, Mechanical, or Electrical disciplines is preferred. Exceptional data analysis skills. Strong communication abilities to engage effectively with both internal and external stakeholders. A solution-oriented approach with a focus on results. A willingness to learn and adapt to new concepts and technologies. Prior hands-on or field experience is advantageous. A proven track record in product development or system enhancements.
About the job
As a Technical Support Engineer at TOMRA, you will become the local technical authority for our innovative reverse vending products. This pivotal role will serve as a vital link between our partners, customers, technicians, and system users, facilitating seamless communication between TOMRA Collection Australia (TCA) and our global headquarters in Norway.
We have multiple openings available, catering to candidates ranging from recent graduates to seasoned mechanical and electrical engineers. Your mechanical and electrical expertise, coupled with a strong analytical mindset, will be invaluable as you tackle various daily responsibilities:
- Develop a thorough understanding of TOMRA’s diverse product range.
- Conduct data analysis and reporting on installed machines, ensuring compliance with service level agreements (SLAs).
- Propose, develop, test, and implement enhancements to product performance.
- Act as the primary escalation point for technical inquiries related to TOMRA’s reverse vending machines (RVMs) and resolve any technical challenges that arise.
- Perform software and hardware testing to ensure optimal functionality.
- Create and maintain comprehensive training materials and product documentation.
- Deliver training sessions to Technicians, Field Teams, and Service Centre Operators.
- Design market-specific solutions for equipment and RVMs.
- Provide support for various projects within TCA.
- Assist with machine installation and deployment processes.
- Implement strategies to enhance performance across TCA’s RVM portfolio.
About TOMRA Collection Australia
TOMRA: Where Innovation Meets ImpactAt TOMRA, we are not just changing the recycling landscape; we are revolutionizing it. Our mission is Clean Loop Recycling: a smarter, more sustainable method to keep beverage containers in circulation, minimizing their presence in our oceans, streets, and landfills. Through our state-of-the-art reverse vending technology, used containers are given a renewed lease on life, transforming back into containers repeatedly. With over 900 collection points spanning New South Wales, Queensland, Northern Territory, Western Australia, Victoria, and Tasmania, we take pride in making a tangible difference across Australia. Joining TOMRA means becoming a part of a passionate team dedicated to making a positive impact on our planet and communities. We embody values of Responsibility, Passion, and Innovation, constantly seeking individuals who share our enthusiasm. We are also proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace.
