About the job
Datadog is looking for a Technical Support Engineer II to join the team in Sao Paulo, Brazil. This role centers on helping customers make the most of Datadog’s monitoring and analytics platform. Daily work includes troubleshooting technical issues, answering questions about the product, and guiding users through different features.
Key responsibilities
- Investigate and resolve complex technical problems for clients using the Datadog platform
- Collaborate with engineering teams to escalate and address product-related challenges
- Support customers by explaining features and sharing best practices
- Uphold Datadog’s standards for high-quality customer service
Location
This position is based in Sao Paulo, Brazil.

