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Technical Support Engineer II - Brazil

DatadogSao Paulo, BrazilNew
On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in a technical support or customer service role, preferably in a SaaS environment. Strong problem-solving skills and the ability to communicate complex technical concepts clearly. Familiarity with cloud technologies, monitoring, and analytics tools is a plus. Excellent interpersonal skills and a passion for helping customers. Fluency in English and Portuguese.

About the job

Datadog is looking for a Technical Support Engineer II to join the team in Sao Paulo, Brazil. This role centers on helping customers make the most of Datadog’s monitoring and analytics platform. Daily work includes troubleshooting technical issues, answering questions about the product, and guiding users through different features.

Key responsibilities

  • Investigate and resolve complex technical problems for clients using the Datadog platform
  • Collaborate with engineering teams to escalate and address product-related challenges
  • Support customers by explaining features and sharing best practices
  • Uphold Datadog’s standards for high-quality customer service

Location

This position is based in Sao Paulo, Brazil.

About Datadog

Datadog is a leading monitoring and analytics platform for developers, IT operations teams, and business users. Our innovative solutions help organizations to gain full visibility into their applications and infrastructure, enabling them to deliver top-tier services and improve operational efficiency. Join us and be part of a forward-thinking company that values collaboration, creativity, and the pursuit of excellence.

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