Qualifications
Responsibilities:Handle client inquiries via phone, chat, and tickets while educating them on our platform. Build strong relationships with our Premier Customers to understand their unique environments. Reproduce technical issues and explore the extensive set of integrations supported by Datadog. Create and update documentation and knowledge base articles across various technologies. Facilitate product discussions based on insights gained during client interactions. Engage in regular health check meetings with our Premier Customers. Work from a Datadog office 3 to 5 days a week. Qualifications:Minimum of 2 years of experience in multi-channel technical support within a SaaS environment. Hands-on experience with programming and a foundational understanding of Linux. Self-driven, detail-oriented, and eager to learn continuously. A client-focused critical thinker with strong decision-making skills. Experience in a Premium/Enterprise technical support role. Familiarity with current infrastructure monitoring solutions and technologies. Ability to work a rotating schedule that includes weekend availability.
About the job
At Datadog, we are not just a company; we are a community of passionate product experts dedicated to empowering our clients through exceptional technical support. The Technical Solutions team plays a pivotal role in our global expansion efforts by enhancing the experience of both prospective and existing customers. As a Premier Support Engineer (PSE), your primary responsibility will be to assist our Premier Customers with their technical inquiries regarding the Datadog platform. You will engage with our clients through various support channels and participate in cadence calls, demos, presentations, and conferences, contributing to exciting side projects along the way. This role allows you to directly influence the success of our Premier Customer base in a dynamic environment that fosters growth and innovation.
At Datadog, we prioritize a collaborative office culture that enhances relationships and sparks creativity. Our hybrid workplace model enables our Datadogs to achieve a work-life balance that suits their individual needs.
About Datadog
Datadog is a leading monitoring and analytics platform that empowers organizations to gain visibility into their systems, applications, and services. Our team of dedicated professionals is committed to delivering exceptional support and solutions to our clients, enabling them to achieve their business goals effectively.