Qualifications
What You'll Do:
Interact with clients through multiple support channels (ticketing, live chat, screensharing) to diagnose and resolve technical support inquiries while educating them on our platform.
Reproduce and troubleshoot technical issues, exploring Datadog’s extensive network of over 1000 integrations.
Achieve demo certification and conduct engaging demos for clients.
Collaborate with internal teams to relay client feedback and participate in product discussions.
Develop specialized knowledge in one or more areas of Datadog products.
Maintain a presence in the office 3 to 5 days per week.
Who You Are:
2+ years of experience in a multi-channel technical support role within a SaaS environment.
Proficient with tools such as Zendesk, Jira, and Confluence.
Technical background with troubleshooting or programming skills.
Self-driven, detail-oriented, and eager to learn continuously.
Critical thinker with a client-focused mindset.
Excellent verbal and written communication skills.
Basic knowledge of Linux and some programming experience.
Willing to work a rotating schedule including weekends.
We at Datadog embrace diversity and understand that not everyone will meet all qualifications right away. If you’re excited about technology and eager to grow, we encourage you to apply.
About the job
Join the dynamic Technical Solutions team at Datadog, where you will become a key player in our mission to empower clients and ensure their success with our innovative platform. As a Technical Support Engineer II, you will engage with customers through various channels, helping them troubleshoot technical issues and offering valuable insights into our product offerings. Your contributions will directly impact Datadog's global growth and customer satisfaction.
At Datadog, we value our office culture, fostering collaboration and creativity in a hybrid work environment that promotes work-life balance. You will immediately see the results of your dedication and expertise.
About Datadog
Datadog is a leading monitoring and security platform for developers, IT operations teams, and business users. Our mission is to innovate and provide world-class solutions that enhance visibility and performance in complex systems. We value collaboration, creativity, and a supportive work culture that allows our employees to thrive.