US Customer Success Manager

Position OverviewThe Client Success Architect II will take on a pivotal leadership role in shaping the development of enterprise data warehouses, data management, and reporting systems. This position is responsible for delivering data-driven solutions, crafting strategic roadmaps, and developing proprietary tools. A deep understanding of enterprise data mode…

WHO WE AREZeta Global (NYSE: ZETA) is an innovative AI-Powered Marketing Cloud that utilizes cutting-edge artificial intelligence (AI) and vast consumer data to streamline customer acquisition, growth, and retention for marketers. With the Zeta Marketing Platform (ZMP), we aim to simplify sophisticated marketing by unifying identity, intelligence, and omnichannel activation within a single platform, backed by one of the largest proprietary databases in the industry. Our enterprise clients across diverse industries are equipped to deliver personalized consumer experiences on an individual level through every marketing channel, driving better outcomes for their marketing initiatives. Founded in 2007 by industry leaders David A. Steinberg and John Sculley, Zeta Global is headquartered in New York City and has a global presence. Discover more at www.zetaglobal.com.THE ROLEThe Senior Client Success Manager – Programmatic is a pivotal, client-facing position responsible for ensuring the overall success of a portfolio of strategic programmatic accounts from start to finish. You will act as the primary client liaison, operational expert, and strategic partner, overseeing live campaigns, facilitating client communications, and driving performance, retention, and growth.This role demands robust programmatic knowledge, sound judgment, and the capability to work independently while closely collaborating with Sales, Analytics, and Operations teams.This role is remote and based in the Dallas, TX area.RESPONSIBILITIESTake ownership of 10+ active programmatic campaigns end-to-end across multiple accounts.Lead all client communications, including status calls, Quarterly Business Reviews (QBRs), and escalations, providing clear insights and actionable recommendations tied to business outcomes.Act as the technical lead for campaign execution, working closely with Operations to ensure campaigns are correctly set up, optimally managed, and strategically aligned (targeting, pacing, Quality Assurance, troubleshooting).Utilize a profound understanding of Demand Side Platform (DSP) functionality and optimization techniques to inform setup decisions, troubleshoot issues, and enhance performance.Provide client-ready reporting and performance insights in collaboration with the Analytics team.Proactively identify and support upsell, cross-sell, and renewal opportunities in conjunction with Sales.Work collaboratively across departments to resolve issues, enhance performance, and ensure high-quality client service.

Join our dynamic team at StemXpert1 as an Oracle Implementation Specialist. In this pivotal role, you will be responsible for the successful deployment and integration of Oracle systems to enhance our operational efficiency. You will work closely with cross-functional teams to analyze requirements, configure Oracle applications, and ensure seamless implementation.

Join our dedicated Customer Success team at Descope, where we prioritize the satisfaction and success of our clients as they seamlessly integrate our cutting-edge authentication services. This technical team is pivotal in building enduring customer relationships and guiding clients from onboarding through to successful implementation and scaling of Descope solutions in their production environments. Key Responsibilities Empower customers to master Descope's authentication features by providing hands-on support, sharing best practices, and delivering expert guidance throughout their journey. By thoroughly understanding customer use cases, the team offers tailored advice, facilitates successful integrations, and champions customer needs within the organization.Collaborate with our Developer Relations team to curate and maintain essential resources such as knowledge base articles, documentation, and sample code to meet our customers' technical requirements. While focused on direct customer engagement, the team contributes to resources that foster efficient self-service and expedite the adoption of Descope's solutions.Engage in Internal Collaboration: Work closely with product managers, engineers, and cross-functional teams to ensure customer feedback drives continuous product enhancements and improves the overall customer experience. Assist in identifying feature requests and advocate for customer interests within the company.Act as a Customer Success Advocate: Build strong partnerships with customers to understand their objectives, challenges, and technical needs. Provide insightful direction and support to ensure successful integration and implementation of Descope's services.Oversee the Implementation Process: Guide customers and prospects (POCs) through the complete implementation process, assisting in planning, designing, and deploying Descope into their applications. Address and resolve integration challenges to ensure a smooth experience.Champion the Customer Voice: Collect and relay customer feedback to internal teams, including product management and engineering, to prioritize features and improvements that align with customer needs.Deliver Training and Enablement Support: Design and conduct training sessions that empower customers and their teams to excel in utilizing Descope's features. Serve as the primary technical expert for troubleshooting, advanced use cases, and ongoing technical enablement throughout the customer journey.Collaborate Across Teams: Work in harmony with product management, engineering, and marketing to deliver a cohesive customer experience. Prepare resources and guidance to support new feature launches and updates.Foster Long-term Relationships: Become a trusted advisor to our customers throughout their post-sales journey, ensuring they achieve their desired outcomes.

About You:We are seeking a skilled Implementation Consultant with extensive hands-on experience in administering or configuring mortgage Loan Origination Systems (LOS), particularly ICE Encompass. In this customer-facing role, you will play a vital part in helping our clients successfully implement and adopt Polly's innovative capital markets and pricing technology. You will leverage your Encompass knowledge to design efficient workflows, configure integrations, and assist lenders in navigating complex implementations that complement their LOS. If you have a passion for transforming LOS configurations, business rules, and mortgage operations into scalable solutions while engaging directly with clients, this position is an excellent match for you.If this resonates with you, we encourage you to apply today!

New Relic, Inc. is seeking an Implementation Consultant - Solutions Architect to help clients adopt and integrate New Relic’s observability solutions. This position centers on understanding each client’s technical landscape, shaping tailored solutions, and overseeing successful deployments that bring real value. Key Responsibilities Assess client requirements and review their technical environments to ensure a strong foundation for implementation. Design solutions that use New Relic’s observability tools, adapting to each client’s unique needs. Lead and support projects from initial planning through final delivery, keeping projects on track and aligned with client objectives. Work closely with clients to confirm that every deployment meets their goals and contributes to overall satisfaction. Locations This role is available in several U.S. cities: Atlanta, Austin, Boston, Charleston, Charlotte, Chicago, Cleveland, Columbus, Dallas, Detroit, Houston, Indianapolis, Jersey City, Miami, Orlando, and Pittsburgh.

About ZiplineAre you ready to make a difference? At Zipline, we are committed to revolutionizing logistics through our innovative autonomous drone delivery technology. From delivering essential blood supplies in Rwanda to enhancing order fulfillment for retail and restaurant partners across the U.S., we are reshaping the last-mile delivery landscape.Our technology may be intricate, but our mission is straightforward: to create a logistics system that ensures timely delivery of essential goods. By leveraging AI and autonomous robotics, Zipline is on a path to reduce carbon emissions, alleviate traffic congestion, and ensure equitable access to services for billions globally.We are a team of dedicated and pragmatic problem solvers who believe in building a business that is not only profitable but also beneficial for the world. If this resonates with you, we invite you to join us in our mission.

Join Armistech Security as a Technical Customer Success Manager, where you'll be pivotal in ensuring our clients achieve their desired outcomes using our advanced security solutions. This role combines technical expertise with exceptional customer service, enabling you to foster strong relationships with our clients and drive their success.As a Technical Customer Success Manager, you'll engage with clients post-implementation, providing guidance, troubleshooting, and strategic insights to maximize the value of our products. Your proactive approach will help identify opportunities for upselling and cross-selling, ensuring our clients are satisfied and well-supported.

Company OverviewAt Olsson, we are dedicated to engineering and designing innovative solutions that enhance our communities and the environment. We pride ourselves on being responsive, transparent, and results-oriented, ensuring satisfaction for our clients and team members alike.Our firm values its people, recognizing that our greatest asset is our talented workforce. This focus fosters a creative and growth-oriented culture, enabling us to develop our employees while simultaneously advancing our business objectives. The positive impact of our approach resonates in the communities we serve.Position OverviewThe Client Manager - Site Design will act as the primary liaison for designated clients, cultivating robust relationships and ensuring exceptional client satisfaction. This role involves overseeing client service management, working closely with project managers to deliver purposeful, high-quality engineering and design solutions across various land development projects, including mixed-use, commercial, residential, and more.Key Responsibilities:Manage key client accounts, serving as the main contact and collaborating with project managers to lead effective project execution.Develop a comprehensive understanding of clients' businesses and industries to identify growth strategies and cross-sell services.Create tailored communication plans that address client needs, providing regular updates and project status reports.Focus on specific clients targeted for growth, executing strategic plans to increase engagement and service offerings.Collaborate with team leaders to secure repeat business by delivering outstanding client service.Manage client expectations and negotiate favorable outcomes.Work with internal leaders to resolve client concerns and incorporate feedback into decision-making processes.

Enforce Consulting is a rapidly expanding consultancy dedicated to providing innovative cloud computing applications for mid-market and enterprise clients. With strategic alliances with leaders in human capital management and accounting/finance (ERP) solutions, we empower organizations to leverage market-leading cloud technologies. Our swift growth offers seasoned consultants the chance to advance their consulting careers while gaining profound expertise in industry-leading cloud applications.We are looking for a skilled Senior Implementation Consultant (SIC) or Implementation Consultant (IC) to guarantee that our cloud computing clients achieve optimal returns on their application investments. The SIC/IC will be involved in every phase of the implementation lifecycle, from gathering client requirements and configuring systems to executing various complex testing strategies and overseeing application deployment. Throughout the project, you will collaborate closely with practice and project managers to meet customer expectations and ensure timely, on-budget project delivery.

Join Siepe as a Client Solutions Lead, where you will be pivotal in guiding our clients through innovative solutions tailored to their needs. In this role, you will collaborate with cross-functional teams to deliver exceptional client experiences and drive business outcomes. Your expertise will help shape our service offerings and ensure client satisfaction.

We are seeking a passionate and experienced Director of Client Services to join our dynamic team at Wadetrim in Dallas, TX. In this pivotal role, you will lead our client services department, ensuring exceptional client satisfaction and fostering long-term relationships. You will be responsible for overseeing client interactions, managing a team of client service professionals, and collaborating with various departments to enhance our service offerings.

Join Semperis as a Customer Success Manager for Scale SMB and be part of a mission-driven team! At Semperis, we prioritize creating a positive workplace where our employees feel valued, supported, and empowered to excel. Our commitment to purpose, growth, and work-life balance has earned us accolades as one of America’s Fastest-Growing Cybersecurity Companies according to the Inc. 5000, a DUNS 100 Top Startup to Work For, and multiple Inc. Best Workplace awards.Your Role: As a Customer Success Manager, you will take the lead in managing and enhancing our customer success programs for Small to Medium-Sized Business (SMB) clients, including Commercial, SLED, and Federal sectors. Your impact will be felt across the Central Time Zone as you deliver an exceptional customer journey and drive our growth initiatives.Key Responsibilities:Develop and execute success plans tailored for your portfolio of strategic and scale customers, guiding them through key lifecycle stages such as onboarding, adoption, optimization, expansion, and renewal.Design and implement engaging programs, including onboarding cohorts, digital journeys, product enablement webinars, and proactive health checks.Foster collaborative relationships across cross-functional teams, including Technical Delivery and Sales, to maximize success for our SMB clients.Utilize your cyber-security expertise to identify product and operational gaps, developing scalable solutions to enhance customer satisfaction.Ensure smooth onboarding for new customers, facilitating successful implementation of Semperis solutions.

As a Customer Success Manager at Spare, you will play a pivotal role in ensuring our clients achieve maximum value from our innovative solutions. You will be responsible for building strong relationships with customers, understanding their needs, and guiding them through our offerings. Your expertise in customer engagement will help in driving product adoption and delivering outstanding service quality.This role requires a proactive individual who can navigate complex customer environments and foster long-term partnerships. You will collaborate closely with cross-functional teams to align customer objectives with company goals.

About JustParkJustPark stands as the leading partner delivering innovative B2B solutions for destinations alongside top-tier B2C services for drivers. We are committed to making the parking experience simple and hassle-free. Whether for venues, local governments, or private driveways, our platform empowers drivers to effortlessly find, book, and pay for parking while equipping our partners with the tools to provide outstanding parking experiences.Our vision has always been to enhance the parking experience from start to finish. This vision has come to fruition through the collaboration of two pioneering companies—ParkHub and JustPark. ParkHub has transformed event parking across the United States, enhancing venue operations for a seamless experience, while JustPark has redefined the parking landscape in the UK, turning the spot search into a straightforward task.Together as a unified entity, we are leveraging our combined expertise to deliver an all-encompassing, frictionless parking solution that serves both businesses and consumers effectively.About the RoleThe Integration Success Manager will oversee the entire lifecycle of our integration partner relationships. This includes onboarding new partners to our platform, deploying integrations across our parking operator clientele, and acting as the main escalation point for any issues that arise.This position is cross-functional, offering significant ownership and sits at the intersection of partnerships, client success, and product engineering. You will be the driving force behind ensuring integrations perform effectively in real-world scenarios, not solely on paper.What You’ll DoIntegration Partner Onboarding & EnablementLead the technical onboarding process for new integration partners (such as parking hardware vendors and ticketing platforms).Collaborate with engineering to define and document integration specifications, data flows, and credential/provisioning requirements.Create onboarding playbooks and maintain partner-facing documentation to ensure future deployments are both repeatable and scalable.Partner Relationship ManagementAct as the primary contact for a portfolio of integration partners.Conduct regular business reviews, monitor integration health metrics, and relay partner feedback to internal product and engineering teams.Manage partner expectations regarding roadmap timelines, API changes, and deprecations.Identify and pursue opportunities to expand partnerships through new products and enhancements to existing integrations.Client-Side Integration DeploymentOversee the provisioning and configuration of partner integrations for end clients (for example, setting up a TIBA parking system for Acrisure Stadium as part of a broader onboarding initiative).Coordinate with internal teams (client success, onboarding, support, engineering) and partners to ensure deployments are executed smoothly and punctually.Ensure a seamless transition from deployment to steady-state operations, guaranteeing that the client's needs are met effectively.

Amplitude seeks a Senior Technical Success Manager to support major clients across the East Region. This role centers on guiding customers through technical implementations and ensuring they achieve their goals with Amplitude’s products. Building strong, long-term relationships with clients is a key part of the work. What you will do Work directly with major customers to help them use Amplitude’s products effectively Guide clients through technical implementation steps and address their needs Develop and maintain trusted relationships to support ongoing customer success Location This position is open to candidates based in Arlington, VA; Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Dallas, TX; Hartford, CT; Houston, TX; Indianapolis, IN; Kansas City, MO; Minneapolis, MN; Nashville, TN; New Haven, CT; New York, NY; Philadelphia, PA; Raleigh, NC; St Louis, MO; or remote within the East Region.

Role Overview MongoDB is hiring a Senior Customer Success Manager based in Atlanta, Austin, or Dallas. This role centers on building strong relationships with customers and ensuring they achieve lasting value from the MongoDB platform. The position focuses on customer satisfaction and retention, with an emphasis on supporting clients throughout their journey. What You Will Do Guide customers through onboarding, adoption, and ongoing use of MongoDB products Address customer needs and resolve issues as they arise Identify opportunities for customer growth and help drive expansion Work closely with cross-functional teams to deliver a seamless experience Act as a trusted advisor, building long-term partnerships with clients Location This position is available in Atlanta, Austin, or Dallas.

Join the Lantern TeamAt Lantern, we are revolutionizing specialty care by connecting individuals with top-tier healthcare professionals precisely when they need it. Our Network of Excellence consists of leading specialists in surgery, cancer care, infusions, and beyond, ensuring that our users receive outstanding care while also benefiting from substantial cost savings. We believe in a comprehensive approach, pairing members with dedicated care teams including Care Advocates and nurses who will guide them through their health journey, helping them return to wellness, family, and work. With specialists located nationwide, quality care is always within reach. Lantern is proud to serve over 6 million members across the country, trusted by some of the largest employers. Discover more about our mission at lanterncare.com.Your Ideal Profile:You leverage LOGIC for decision-making and recognize that progress is essential for change. You maintain focus on execution while thriving in a dynamic environment, celebrating both minor and major achievements.INCLUSION is a fundamental value for you. You appreciate the importance of diverse viewpoints and experiences, striving to be part of a team that values these differences.You exhibit GRIT and determination to address significant challenges, believing that impactful solutions stem from innovative ideas supported by teamwork.With a strong commitment to HUMANITY, you prioritize customer needs, recognizing that they drive your motivation for meaningful change.Integrity is your cornerstone, as you focus on the TRUTH rather than offering convenient answers.You flourish in a collaborative environment, understanding that teamwork is crucial for innovation and transformation.These core principles of LIGHT remind us that we are dedicated to guiding individuals through the often-complicated healthcare landscape, helping them find the best care and support they need to reclaim their lives.If you resonate with these values, we would love to discuss your potential career with Lantern.

Role overview The Associate, Client Services position at ThirdBridge in Dallas focuses on supporting clients and enhancing their experience with the company's services. Associates play a central role in making sure clients get prompt, attentive help and thoughtful solutions to their needs. Who succeeds in this role This role is a good fit for people who value delivering high-quality service and are interested in developing their professional skills over time. A genuine interest in learning and a strong commitment to client satisfaction are important qualities for success in this position.