About the job
Hello! We appreciate your interest in joining our team!
Lightspeed Commerce is on the lookout for a talented Account Manager to enhance our Golf team in North America.
We prefer candidates who are bilingual and based in Montreal, Quebec, but we are also open to remote applicants across Canada.
In this pivotal role, you will oversee a portfolio of golf course clients, ensuring they derive maximum value from the Lightspeed platform. Collaborating with operators and club managers, your focus will be on boosting product adoption, driving revenue growth within accounts, and fostering long-term customer success.
This role is inherently relationship-focused, blending consultative selling, customer success, and industry insight to support some of the finest golf courses across North America.
Your Responsibilities:
- Proactively engage with customers in your portfolio to enhance product usage and promote add-ons. Expand the utilization of various modules offered by Lightspeed Golf. Identify potential churn risks and drive the adoption of new product launches.
- Establish success metrics in collaboration with your customers, utilizing internal resources when necessary (Sales, Services, Support, Product).
- Act as an escalation point for any challenges faced by our larger clients.
- Implement various projects and initiatives aimed at elevating customer experiences with Lightspeed, thereby increasing Customer Satisfaction (CSAT).
- Identify opportunities for reference accounts and marketing case studies from your portfolio. Regularly report on portfolio status, ensuring high CSAT and Net Promoter Scores (NPS) for clients.
- Stay informed about Lightspeed products, new processes, and additional modules.
- Serve as the voice of the customer by voicing product requests to the relevant teams.
- Participate in team or regional initiatives, continually improving our communication and collaboration efforts.
Additional Responsibilities:
- Offer best practices to customers regarding Point of Sale (POS) and management.
- Keep abreast of industry best practices.
- Collaborate with appropriate teams to refine our Customer Success and Account Management processes.
- Conduct pre-sales scope calls to ascertain customer requirements and setup needs when necessary.
- Contribute to the wider team’s success, even when it involves tasks beyond your immediate role.
