About the job
What Makes Us Unique
At Cloudbeds, we are not merely developing software; we are revolutionizing the hospitality industry. Our sophisticated platform empowers properties across 150 countries, handling billions in bookings each year. Whether working with independent hotels or expansive hotel groups, we assist hoteliers in refining their operations and elevating their commercial strategies through a cohesive platform that connects with hundreds of partners. Our fully remote team embodies innovation, crafting AI-enhanced solutions to tackle the most significant challenges faced by hoteliers. Since our inception in 2012, we have earned the title of the World's Best Hotel PMS Solutions Provider and have been featured on Deloitte's Technology Fast 500 in 2024, but our journey is just beginning.
As an Accounting Specialist focusing on Customer Support & Onboarding (APAC/North America), you will empower our North American hotel clients to fully utilize Cloudbeds' financial and accounting functionalities. Located in the Philippines or the broader APAC region, you will engage directly with clients and their accounting teams, guiding them through comprehensive accounting configurations—from chart of accounts mapping and tax setups to ERP integrations and US GAAP-compliant financial workflows—ensuring that every property is operationally ready from day one. This role requires availability during North American business hours (US EST and/or PST) and demands a combination of hospitality accounting expertise, technical curiosity, and a sincere desire to help others succeed. If you excel at working with spreadsheets but prefer minimal customer interaction, this position may not align with your strengths.
We occupy a pivotal space where hospitality knowledge meets technical execution, addressing real financial challenges that hotel operators encounter daily. Our team operates swiftly, collaborates closely with Engineering, Support, and Sales, and takes pride in assisting customers in linking their financial backbone to Cloudbeds. If you are passionate about solving impactful problems for those you assist, you will find your niche with us.

