companyInteractive Brokers Group, Inc. logo

API Support Analyst I

Hybrid Full-time $67K/yr - $75K/yr

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Entry Level

Qualifications

About Your Team:As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will serve as the initial contact for clients requiring support with our API products. Your role will involve addressing inquiries through various communication channels and assisting clients with different technical backgrounds in basic API integration processes. Responsibilities include:Responding to client inquiries via phone, chat, and support tickets promptly and professionally. Addressing fundamental questions related to third-party integrations with the IBKR API. Guiding clients through the initial API connection processes. Directing clients to appropriate documentation and resources. Triage market data inquiries and escalate as necessary. Routing complex technical issues to specialized teams, including API Integration, APIL2, AM-API, and FIXENG. Accurately documenting client interactions in the support system. Adhering to established support protocols and workflows.

About the job

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a leading global financial services firm based in Greenwich, CT, USA, with a presence in over 15 countries. For more than 40 years, we have driven financial innovation, recognized for our state-of-the-art technology and unwavering commitment to our clients.

Our affiliates deliver comprehensive electronic brokerage services 24/7 across stocks, options, futures, currencies, bonds, and funds to clients in more than 200 countries and territories. Whether serving individual investors or institutions like financial advisors, hedge funds, and introducing brokers, our advanced technology and competitive pricing empower clients to optimize their investment strategies.

With accolades like being named Barron’s #1 online broker for six consecutive years, joining our dynamic, international team means becoming part of a firm dedicated to simplifying and enhancing financial opportunities through cutting-edge technology.

This is a Hybrid role (4 days in office / 1 day remote)

About Interactive Brokers Group, Inc.

Interactive Brokers Group, Inc. is a premier global financial services company headquartered in Greenwich, CT, USA. With over 40 years of experience, we have established ourselves as leaders in financial innovation, providing unparalleled trading solutions to clients across the globe. Our commitment to excellence and advanced technology sets us apart in the financial services industry.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.