Associate, Merchant Acquisition at GrabMart

Grab Holdings Inc.HCMC

On-site Full-time

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Experience Level

Experience

Qualifications

Essential Skills and ExperienceMinimum of 2-3 years of experience in a related field. Proven experience in managing partner and customer relationships. Strong verbal and written communication skills in both English and Vietnamese. Expertise in engaging prospects and delivering tailored solutions to meet diverse customer needs. Ability to integrate business, strategy, finance, and legal concepts to manage complex deals. Collaborative mindset, capable of working effectively with both internal and external teams.

About the job

Join Our Dynamic Team

The Vietnam Operations team is at the forefront of shaping and expanding Grab's business in Vietnam. We are dedicated to crafting innovative strategies that align with our mission to provide essential services that enhance daily life for consumers across the nation. GrabMart, a rapidly expanding division within Grab, is committed to delivering everyday essentials through our user-friendly app. As a key member of the Commercial team, you will play a vital role in our growth.

About the Role

Reporting directly to the Lead of Merchant Acquisition, you will work onsite at the CMC Creative Space office located in District 7, Ho Chi Minh City.

Your Key Responsibilities

Engage with prospective merchants, delivering compelling pitches and leading negotiations to onboard them onto GrabMart, effectively promoting our value proposition as the preferred partner for merchants.
Establish and nurture partnerships with merchants, overseeing their performance and contributions to the GrabMart merchant ecosystem.
Address daily merchant inquiries (both commercial and operational) to ensure a seamless onboarding experience and ongoing support.
Take ownership of merchant engagement throughout their onboarding process, fostering strong relationships.
Maintain awareness of market trends and competitor activities to inform strategies that adapt to market dynamics and merchant needs.
Gain comprehensive knowledge of all products and services offered by Grab.
Manage a portfolio of strategic restaurant partners, focusing on developing enduring relationships and driving profitability.
Collaborate with merchants on promotional programs, commission structures, and new product features.
Identify potential operational bottlenecks and offer solutions to enhance merchant experiences.
Analyze performance data to develop action plans aimed at increasing revenue and operational efficiency for your accounts.
Build key accounts, tracking deliveries and Gross Merchandise Value (GMV).
Work cross-functionally to meet specific merchant needs (e.g., tailored reporting, marketing support, and integrations).
Implement business improvement initiatives that create mutual value for both merchants and GrabMart.

About Grab Holdings Inc.

About GrabGrab is recognized as Southeast Asia's leading superapp, dedicated to simplifying daily lives through a comprehensive suite of services. Whether it's ordering your favorite meals, managing finances, or navigating your community, Grab is here to support you. Our core values drive our mission of empowering individuals economically, leveraging the latest technology and AI to enhance lives across Southeast Asia.

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