B2B SaaS Implementation & Customer Success Specialist | Mining Operations

Role overview Digital Divide Data seeks an Operations Manager in Nairobi to lead projects in machine learning, autonomous vehicles, and advanced driver-assistance systems (ADAS). This role centers on guiding teams and ensuring smooth project delivery within these technology areas. What you will do Direct daily operations for projects involving machine learni…

Role overview talentsafari is seeking a Machine Learning Engineer based in Nairobi. The position centers on developing and improving machine learning models that solve practical business challenges. Success in this role depends on working closely with colleagues from a variety of departments. What you will do Design and implement machine learning algorithms tailored to business needs Collaborate with teams throughout the company to gather requirements and deliver model-driven solutions Optimize models for greater accuracy, stronger performance, and better scalability

At Bolt, our people are the driving force behind our operations! We are in search of a strategic and impact-oriented Regional Domain Manager - Fleets & Vehicles who will spearhead our Fleets & Vehicles operations across diverse markets in the region. This role is primarily execution-focused, with direct accountability for implementing and measuring the success of central Fleets & Vehicles operations initiatives at a regional level.As one of the fastest-growing tech companies in Europe and Africa, serving over 200 million customers across more than 50 countries, Bolt prides itself on its innovative workforce.We are committed to fostering an inclusive environment where every individual, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability, feels welcome. Our mission is to reshape urban environments to prioritize people over vehicles, and we need your expertise to help us achieve this vision!In this pivotal role, you will ensure the successful execution of central programs, which encompass Vehicle Financing, Branding, Electrification, Key Account Management, Fleet Support, and Fleet Deals, all while providing structured market insights and feedback to central teams. Your role as the owner of regional Fleets & Vehicles Domain KPIs will be crucial in ensuring that market objectives are met, obstacles are removed, and alignment between local and central teams is achieved. This high-impact position is perfect for a results-driven individual who excels at driving initiatives and ensuring accountability among teams.

We are seeking a proactive and skilled Assistant Manager of Learning & Development to join our dynamic team at rhg in Nairobi. This role is crucial for enhancing employee skills and promoting a culture of continuous learning within the organization. The ideal candidate will collaborate closely with various departments to identify training needs, design effective training programs, and evaluate their impact on performance.

At Careers Activate Talent, we are dedicated to providing expert operations and supply chain advisory services tailored for beauty brands aiming to scale with precision and dependability. Our partnerships with high-growth consumer brands focus on enhancing operational infrastructure, optimizing margin performance, and ensuring reliable product availability.This role is situated in a dynamic, execution-oriented environment where attention to detail and accountability are paramount.Position OverviewThe Operations Manager plays a vital role in ensuring that our clients receive the right products in the right place at the right time. This hands-on position encompasses daily supply and material planning, purchasing execution, vendor coordination, data integrity, invoicing processes, and collaboration with logistics and fulfillment partners.A primary responsibility includes maintaining inventory and safety stock targets while proactively managing financial exposure. The Operations Manager will oversee purchasing and invoicing workflows from initial review to executive approval, ensuring the accuracy of critical operational data such as item master records, BOMs, and product costs.To succeed in this role, candidates must demonstrate strong analytical skills, proficiency in developing and managing Excel-based planning and financial models, and the ability to function effectively in capacity-constrained environments. The ideal candidate will possess a solid foundation in supply planning paired with a strong sense of ownership, meticulousness, and execution discipline.Key ResponsibilitiesOperational AccountabilityMaintain inventory and safety stock targets while managing product availability and inventory risk.Facilitate regular cross-functional meetings to synchronize on priorities, risks, and constraints.Supply & Material PlanningOversee end-to-end supply and material planning to ensure on-time and in-full product availability across various channels.Transform demand forecasts into actionable supply plans and production schedules for both components and finished goods.Develop and sustain Excel-based models to forecast supply, evaluate capacity, and analyze inventory levels.Monitor safety stock levels and adjust plans in response to shifts in demand or capacity.Manage packaging and artwork transitions to mitigate inventory exposure and prevent stockouts or excess.Collaborate with Product Development and Marketing teams regarding launch schedules and readiness.Purchasing, Invoicing & Financial OversightOversee purchasing activities to ensure they align with supply plans, budget constraints, and lead times.

Operational Strategy & Leadership:Lead the development and execution of operational strategies aimed at driving the company's growth and achieving its objectives. Inspire and guide the operations team, cultivating a culture of excellence and continuous improvement.Process Improvement:Identify opportunities for process enhancements to boost operational efficiency and effectiveness. Leverage data and analytics to monitor performance metrics and inform decision-making.Resource Management:Supervise resource allocation, encompassing staffing, equipment, and materials, to ensure optimal utilization. Foster strong relationships with suppliers and vendors, negotiating contracts and ensuring timely delivery of goods and services.Logistics & Supply Chain:Oversee logistics and supply chain operations to guarantee timely and cost-effective product delivery. Implement best practices in inventory management to minimize costs and maximize efficiency.Compliance & Risk Management:Ensure adherence to industry regulations, safety standards, and company policies. Proactively identify and mitigate operational risks, implementing corrective actions as necessary.Facility Management:Manage the maintenance and operation of company facilities to ensure a safe and productive work environment. Collaborate with facility management teams to address operational issues effectively.Customer Service & Support:Work closely with the sales manager to maintain high levels of customer satisfaction by overseeing customer service operations and resolving any issues. Implement customer feedback mechanisms to enhance service delivery.Budgeting & Financial Management:Develop and manage operational budgets, ensuring financial targets are met while optimizing resource allocation.

About KuundaKuunda is a pioneering B2B embedded digital financial company dedicated to providing liquidity solutions for the informal sector through advanced liquidity APIs and proprietary credit scoring algorithms. Our expertise lies in delivering real-time, transaction-based lending solutions that empower agent networks, small businesses, and consumers with essential access to liquidity products and services, fostering sustainable economic productivity.Meet Our TeamOur diverse team boasts extensive experience in implementing intricate financial services across various markets. With over 20 years of combined expertise in 17 African countries, Pakistan, and Indonesia, we operate as a hybrid workforce, collaborating from partner offices and our operational hubs located in Cape Town and Nairobi. Our multicultural team is united by a shared passion for innovation and a commitment to shaping the future of microfinance.Role OverviewWe are seeking a dynamic Regional Operations Manager with a keen business acumen and an entrepreneurial mindset. The ideal candidate will possess a solid operational background, an innovative approach to problem-solving, and a robust network within the digital financial services sector across Africa. This role demands a leader who can integrate strategic insights with practical operational execution.As the Regional Operations Manager, you will be responsible for establishing and achieving operational objectives for Kuunda in Africa, overseeing P&L management, product performance, and revenue growth in alignment with the overall Kuunda Group strategy. You will act as the regional representative for Kuunda, engaging stakeholders, building relationships, and ensuring compliance with local regulations while managing partnerships and implementing product offerings with the support of the Group Shared Services team.The successful candidate will demonstrate effective leadership skills, capable of coaching and managing in-country teams to meet established goals within specified timelines.Key ResponsibilitiesReporting to the Africa Operations Director, the Regional Operations Manager will:Steer Regional Operations & Financial PerformanceExecute the strategy for the company...

Join Our Team!At Bolt, we believe that our operations are driven by our exceptional people. We are in search of a strategic and results-oriented Regional Domain Manager for Driver Operations to oversee Bolt's Driver Operations across various markets in the region. This role focuses on execution and accountability for the rollout and impact of central Driver Operations initiatives at the regional level.About UsBolt is one of the fastest-growing tech companies in Europe and Africa, serving over 200 million customers across 50+ countries. Our success is attributed to our dedicated team members.We pride ourselves on fostering an inclusive environment where everyone feels welcome, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability. Our mission is to create cities designed for people, not cars, and we invite you to be part of this important journey.Role OverviewYour key responsibility will be to ensure the successful execution of central programs related to Driver Acquisition, Engagement, Rewards & Loyalty, Quality, Experience, and Community Engagement within your region. You will gather structured market insights and feedback for central teams, ensuring that global programs are tailored with real market context.As the accountable owner for regional Driver Domain KPIs, you will drive markets to meet their OKRs, eliminate obstacles, and create alignment between local and central teams. This impactful role is ideal for someone who excels at driving results and holding teams accountable.

Join Our Growing Team! At Bolt, our operations are driven by our exceptional people! We are in search of a strategic and impact-oriented Regional Domain Manager - Rider Operations to spearhead our Riders Operations across various markets within the region. This role is execution-focused, with direct accountability for the successful rollout and impact of central Riders Operations initiatives at the regional level.About UsWith over 200 million customers across more than 50 countries, Bolt is recognized as one of the fastest-growing tech companies in Europe and Africa. Our success is attributed to our dedicated team members.We are committed to fostering an inclusive environment where everyone is welcome, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability.Our mission is to transform cities for people, not cars, and we need your expertise to help us achieve this vision!About the RoleYour role will involve ensuring that every central program—including Airports, Venues, Categories, Scheduled Rides, B2G, and Rider Engagement—is executed to perfection in your region. You will provide structured market insights and feedback to central teams, ensuring global programs are developed with real market context.As the owner of regional Rider Domain KPIs, you will guarantee markets meet their OKRs, eliminate obstacles, and establish clear alignment between local and central teams. This high-impact position is ideal for someone who excels at driving results and holding both local and central teams accountable.Main Responsibilities:Lead the end-to-end execution of global Riders Operations initiatives in the region, ensuring that each program achieves its targets.Translate global frameworks into actionable plans for local markets, with defined accountability and timelines.Monitor program delivery, promptly escalating any blockers and ensuring necessary pivots or interventions are applied without delay.Interpret central Riders Operations strategy into actionable regional priorities, maintaining consistency and scalability across markets.Provide structured feedback and insights to enhance future initiatives and strategies.

Ajua, a pioneering startup with Silicon Valley backing, is revolutionizing the Integrated Customer Experience (#IntegratedCX) landscape in Africa. Our Data Science team plays a crucial role in ensuring that Ajua's product offerings not only address our clients' challenges but also elevate their understanding of customer needs to unprecedented levels. We are on the lookout for a Senior Data Scientist to spearhead the development, deployment, and monitoring of advanced analytics and machine learning solutions within our product suite. This role demands a commitment to scientific rigor and statistical methodologies to tackle the multifaceted challenges associated with creating and enhancing Integrated Customer Experience products.Key Responsibilities:Define business requirements and objectives as clear data science problems.Extract, cleanse, and transform relevant data to address various Integrated Customer Experience challenges for analysis, modeling, and reporting.Develop and implement cutting-edge analytics and machine learning models across the Ajua product stack, directly influencing merchants and enterprise clients.Collaborate with product teams to convert product feature requirements and use cases into experiments, leading the design, development, analysis, and reporting of outcomes that drive customer impact.Pursue continuous improvement of data science skills, focusing on problem-solving, writing efficient and maintainable code, mastering Integrated Customer Experience data, and proactively addressing customer and data-related product challenges.Engage in internal Data Science and broader technology project reviews and participate in community meet-ups.Work collaboratively with engineering, product, and customer success teams, ensuring clear and effective communication across all levels of the organization.

Role overview M-KOPA seeks a Senior Data Scientist to join its Credit & Underwriting team. This fully remote position, based in Nairobi, centers on developing machine learning models that guide credit eligibility and pricing. The work directly shapes lending strategies for millions of customers in five African markets. Why join M-KOPA? Make a measurable difference by expanding access to credit for underserved communities. M-KOPA has already provided over $2 billion in credit to more than 7 million customers, with daily payment volumes exceeding 1.5 million transactions. Work at a company recognized on the TIME 100 list of most influential companies and named Africa’s fastest-growing company by the Financial Times for four consecutive years (2022–2025). Support a mission-driven, carbon-negative initiative that has displaced over 2.1 million tonnes of emissions. What you will do Design, build, and improve machine learning models for credit scoring and pricing, with a focus on increasing financial access for customers typically excluded from formal lending systems. Work with large-scale repayment datasets from five African countries, balancing growth and credit risk through data-driven model development. Collaborate closely with a focused team that manages the full lifecycle of credit scoring, loan eligibility, and pricing optimization. Location This is a fully remote role based in Nairobi.

Join Digital Divide Data as a Supervisor in our AI-ML Data Annotation team focused on Advanced Vehicle (AV) and Advanced Driver Assistance Systems (ADAS). In this pivotal role, you will oversee and guide a team dedicated to ensuring high-quality data annotation that drives innovation in AI and machine learning applications. Your leadership will be vital in enhancing data accuracy and supporting the development of cutting-edge technology within the automotive industry.

Develop and implement advanced algorithms and statistical models to extract insights from large datasets, enhance model performance, and ensure data quality through rigorous validation and cleansing processes.Execute data preprocessing, including cleaning and verifying the integrity of data utilized for analysis.Conduct exploratory data analysis to uncover trends and patterns.Research and create innovative statistical models tailored for complex data analysis.

Role Overview M-KOPA is looking for a Data Scientist to focus on Credit Eligibility in Nairobi. This position centers on developing predictive models that shape loan eligibility and pricing for five African markets. The work directly influences lending strategies that reach millions of customers. Impact and Scale The models built in this role help millions of underserved individuals access credit, often for the first time. M-KOPA has already provided more than $2 billion in credit to over 7 million customers and processes upwards of 1.5 million payments every day. This work supports a mission to expand financial inclusion across the continent. Key Responsibilities Develop and refine credit scoring and pricing models to expand access to financial services for customers outside formal lending systems. Work with large-scale repayment datasets from five African markets, building machine learning models that balance growth and credit risk. Own the end-to-end process for credit scoring, loan eligibility, and pricing optimization. Collaborate with engineers, analysts, growth managers, and commercial teams across multiple countries. Why Join M-KOPA? Mission-driven Data Science: Directly contribute to increasing financial access for underserved communities. Recognition: M-KOPA has been named among TIME 100’s most influential companies and recognized as Africa’s fastest-growing company by the Financial Times for four years running (2022–2025). Environmental Commitment: M-KOPA is a carbon-negative company, having displaced over 2.1 million tonnes of emissions.

Oversee daily operations within the hospitality sector to ensure high-quality service delivery.Manage the welcome, farewell, accompaniment, lounge, fast track, and loyalty program services for passengers, strictly adhering to established protocols to maximize customer satisfaction.Develop and implement daily work plans for staff to maintain seamless service provision.Ensure employee compliance with the dress code, work discipline, and conduct policies during working hours.Report directly to the Operations Manager, communicating passenger feedback, requests, and expectations to relevant teams.Supervise service points to ensure operational efficiency, including resolving malfunctions and maintaining cleanliness and organization.Oversee documentation processes, such as passenger lists and service reports, ensuring accurate record-keeping.Monitor catering, cleaning, and other lounge services to ensure passenger satisfaction and coordinate necessary actions for service improvement.Assist in performance management, career planning, and training development to foster employee growth and achieve organizational goals.Participate in implementing ISO 9001, ISO 10002, and ISO 45001 standards and conduct risk assessments within the operational unit.Adhere to company policies regarding the protection and processing of personal data, staying compliant with relevant legislation and privacy commitments.

Join a premier Kenyan food manufacturing company renowned for its excellence in processing and distributing high-quality food products. Located in Nairobi, we serve both domestic and international markets, delivering exceptional products to our valued customers. We are currently in search of a Director of Security Operations to lead our security initiatives. This critical role involves overseeing the safety of our personnel, securing materials, facilities, and sensitive information against threats such as physical assault, fraud, and industrial sabotage.The Director of Security Operations will be instrumental in safeguarding our assets, livestock, inventory, personnel, and brand reputation across various operations including farms, processing plants, cold storage facilities, distribution centers, and retail outlets. The ideal candidate will ensure that our security, loss prevention, and risk mitigation strategies are effectively aligned with the unique demands of a high-value livestock and fast-moving consumer goods (FMCG) environment.Key Responsibilities:Establish and maintain a secure working environment for all employees and transactions.Design and implement a comprehensive security risk management framework, including relevant policies, procedures, and controls.Investigate significant variances and losses, perform root-cause analyses, and propose corrective actions in collaboration with Internal Audit.Manage relationships with external security providers and supervise a team of security personnel to ensure the protection of all facilities.Plan and execute security systems that ensure the safety of individuals and the integrity of commercial and industrial assets.Oversee the installation and maintenance of electronic security systems including CCTV, entry controls, alarms, and other security technologies.Collaborate with public and private entities to enhance security efficiency and support the prosecution of serious crimes.Conduct surprise security drills to evaluate the effectiveness of security measures.Ensure the safety and personal security of both staff and visitors.Develop and enforce security protocols and regulations, serving as the main point of contact for all departments regarding security needs.

Role Overview M-KOPA is hiring a Customer Operations Officer for its eMobility team in Nairobi. This position supports customers through the driving licensing process, working closely with driving schools, the retail team, and regulatory bodies such as NTSA. The role suits someone who pays attention to detail, follows up reliably, and communicates well with partners and colleagues. About M-KOPA and the Mobility Team M-KOPA’s Mobility team is growing quickly across Kenya. The team values operational precision and a strong customer focus. As Customer Operations Officer, the work spans several departments and involves external partners. The goal: help every new customer move smoothly from enrollment to becoming a fully licensed rider. The environment is process-driven, and success depends on careful coordination and proactive problem-solving. What You Will Do Oversee class enrollment, monitor learner attendance, and help issue introduction letters with driving schools and the customer experience team. Manage the issuance and tracking of Provisional Driving Licenses (PDLs) and Interim Driving Licenses (IDLs), ensuring compliance with regulations. Coordinate with NTSA to support timely processing and delivery of Smart Driving Licenses. Serve as the main operational contact for driving school partners, maintaining regular daily and weekly communication. Track rider enrollment numbers and collaborate with the retail team to ensure driving school packages are provided on time. Monitor customer conversion timelines and work with relevant teams to resolve any process delays.

Join Salix Data Africa Limited as an Operations Lead Executive Assistant, where you will play a pivotal role in enhancing our operational efficiency. This position is ideal for proactive individuals who excel in multitasking and possess exceptional organizational skills. You will support senior management in coordinating various operational activities, ensuring that all processes align with our strategic goals.

Take ownership of the entire credit operations and enhance portfolio performance.Supervise execution, drive business development, manage disbursements, and implement necessary controls.Facilitate collaboration across cross-functional teams including Credit, Operations, Collections, and Tech Support.Instill operational discipline and maintain regular reporting and execution cadence.Serve as the operational advisor to management on all credit-related matters.

Bolt is searching for an Operations Specialist in Nairobi to focus on driver growth and city expansion across Kenya. This position centers on launching and scaling operations in secondary cities, with a strong emphasis on structured driver acquisition and maintaining a healthy balance between supply and demand. Role overview The Operations Specialist will manage the driver acquisition process, lead city expansion efforts, and use data to inform decisions. Success in this role requires analytical thinking and a hands-on approach to executing plans that support marketplace growth. What you will do Oversee the driver acquisition funnel, ensuring a steady pipeline of new drivers. Lead initiatives to expand Bolt’s presence in secondary cities throughout Kenya. Analyze data and turn insights into actionable strategies for growth and marketplace performance. Work closely with local teams and collaborate with Marketplace, Driver Engagement, and Rider teams to support successful city launches and ongoing operations. Requirements Strong analytical skills and the ability to interpret data for operational planning. Experience executing projects and managing multiple priorities. Comfort working with cross-functional teams and adapting to new challenges in a growing company.