About the job
As the Business Operations Manager for Data Center Services, you will play a pivotal role in leading technical and operational initiatives that shape the delivery of end-to-end managed services for data centers. Serving as the Subject Matter Expert (SME), you will connect commercial strategies with operational execution, driving new business acquisition through your expertise in technical pre-sales leadership. You will oversee the daily service delivery for customer environments and spearhead the implementation of data center service offerings.
Your responsibilities include ensuring that our services are scalable, financially viable, and aligned with customer expectations, while also ensuring compliance with industry standards.
Key Responsibilities:
1. Business Acquisition & Pre-Sales Leadership
- Act as the technical authority during sales pursuits for data center operators, colocation providers, and enterprise facilities.
- Collaborate with Sales to develop compelling service propositions and managed services models.
- Lead technical discovery workshops, site assessments, and operational maturity reviews for potential customers.
- Define service scope, operational models, staffing structures, and tooling requirements.
- Draft Statements of Work (SOW), service catalogs, and pricing inputs.
- Present service capabilities, operational frameworks, and transformation roadmaps to customer stakeholders.
- Evaluate risks, dependencies, and transition strategies for new contracts.
2. Data Center Operations Leadership
- Provide executive oversight of both on-site and remote data center operations teams.
- Ensure service delivery meets contractual SLAs, KPIs, and regulatory obligations.
- Govern operational processes including:
- Facilities operations (power, cooling, space)
- Remote hands and smart hands services
- Incident, problem, and change management
- Vendor and subcontractor coordination
- Capacity planning and asset lifecycle management
- Act as the escalation point for major incidents and service-impacting events.
- Drive continuous service improvement initiatives and operational maturity programs.
- Build and mentor high-performing technical teams, defining training and certification pathways.
- Ensure compliance with industry standards such as Uptime Institute, ISO 27001/22301, SOC, and local regulatory requirements.
3. Service Implementation & Transition Leadership
- Lead the onboarding and mobilization of new data center service contracts.
- Design and execute transition plans from incumbent providers or in-house teams.
- Establish governance structures, reporting cadence, and operational dashboards.
- Implement operational processes, runbooks, and tooling platforms (e.g., DCIM, ITSM).
- Validate operational readiness through service acceptance testing and drills.
- Manage the go-live process for new services.
