About the job
Shippo is hiring a Carrier Account Manager to join its team in the United Kingdom. The focus of this position is to build and maintain strong commercial relationships with key carrier partners across the EU and UK. These include well-known names such as Royal Mail, DPD, Evri, and others as Shippo's network expands.
Main responsibilities
- Manage daily relationships with carrier partners, keeping communication open and supporting mutual growth.
- Identify and pursue new growth opportunities within the current carrier portfolio.
- Oversee contract compliance, monitor carrier rates, and track performance metrics for assigned partners.
- Act as the main contact for carrier representatives, handling escalations and working closely with internal teams such as Product, Engineering, Support, and Sales.
- Spot commercial and compliance risks early and address them to prevent larger issues.
- Take part in quarterly business reviews, facilitate introductions to new carrier partners, and join discussions on upcoming products.
- Maintain detailed documentation for carrier agreements, integration requirements, and operational procedures.
- Collaborate with senior management to ensure alignment with the broader Carrier Partnerships strategy.
Location
This role is based in the United Kingdom.

