About the job
Paytm serves over 450 million consumers and 45 million merchants, providing digital payments and financial services across India. The company is building a comprehensive AI platform focused on Inference and Agentic solutions, supporting large enterprises with automation in sales, service, operations, and analytics. The Inference and Agentic AI team works closely across engineering, product, data science, business management, and sales to deliver AI solutions from discovery through deployment and scaling.
Role overview
The Enterprise Client Onboarding Manager plays a key role in ensuring the successful deployment and adoption of Paytm’s AI Agentic products for enterprise clients. Acting as a bridge between product, engineering, and client teams, this position transforms enterprise requirements into actionable deployment plans. The onboarding manager oversees the entire onboarding process, from sales handoff to go-live, ensuring seamless integrations and early value realization for clients. This role is central to positioning enterprise clients for ongoing success on Paytm’s AI platform.
Key responsibilities
- Client Onboarding and Deployment: Lead end-to-end onboarding for enterprise clients, managing the process from sales handoff through to going live. Develop a deep understanding of client systems, data architecture, and workflows to design efficient integration and deployment strategies. Ensure successful integration with client data sources, CRM systems, and communication channels.
- Solutioning and Integration: Translate client requirements into detailed solution plans that align with product capabilities. Work closely with product and engineering teams to facilitate integrations, resolve technical dependencies, and ensure smooth deployments. Identify potential onboarding risks and address them proactively.
- Project Management and Execution: Oversee onboarding projects by tracking timelines, milestones, and coordinating stakeholders. Serve as the primary point of contact for onboarding delivery among both internal and external stakeholders. Ensure timely and high-quality execution of onboarding strategies, minimizing delays or errors.
- Client Enablement and Adoption: Conduct training sessions, workshops, and walkthroughs to equip client teams with product knowledge and best practices. Encourage early adoption by aligning product features with client objectives and use cases. Provide ongoing support during the initial adoption phase to ensure a smooth transition to sustainable usage.

