About the job
FusionTek is a distinguished Managed Service Provider, founded in 2007, with locations in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We pride ourselves on our innovative approach to IT infrastructure management, specifically tailored for small- to mid-sized businesses.
As we broaden our service offerings, we are on the lookout for a passionate Client Relationship Manager who aligns with our core values:
- Teamwork: We reach our objectives through collaboration.
- Growth Mindset: We are committed to ongoing improvement for our team and clients alike.
- Integrity: We prioritize transparency and the needs of our clients.
- Ownership: We take accountability for our tasks and ensure that commitments are met.
This role is pivotal in fostering robust, long-term relationships with our clients. The focus will be on relationship management, overseeing service delivery, and identifying growth opportunities within accounts. You will act as the primary advocate for your assigned clients, ensuring they receive outstanding support and a seamless experience.
This position is primarily remote; however, occasional travel for client meetings or events is necessary. Candidates must reside in the greater Seattle area and have reliable high-speed internet access.
Your responsibilities will include:
- Being the primary contact for your client portfolio, managing technical configurations and ensuring seamless service delivery.
- Establishing and nurturing long-term client relationships that facilitate retention and contract renewals.
- Working closely with sales and leadership teams to identify and pursue growth opportunities.
- Monitoring account health and proactively addressing potential risks and recurring issues.
- Representing the voice of the client, providing feedback to internal teams to enhance service quality.
- Participating in weekly L10 team meetings.
- Assessing at-risk clients and devising action plans to boost satisfaction.
- Reviewing case studies and collaborating with internal teams to implement effective solutions.
- Updating client documentation and account records.
- Coordinating with Project Managers on ongoing initiatives.
- Conducting onsite or virtual client meetings as required.
- Efficiently resolving client issues.
