Customer Experience Agent (German Speaking)

WhatnotDublin, Ireland

On-site FullTime

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Qualifications

Fluency in German and English is required. Strong communication and interpersonal skills. Proven ability to handle customer inquiries and resolve issues effectively. Familiarity with e-commerce platforms is a plus. Ability to work collaboratively in a team-oriented environment. Excellent problem-solving skills and attention to detail.

About the job

Embrace the Future of Commerce with Whatnot!

Whatnot stands as the premier live shopping platform across North America and Europe, dedicated to facilitating the buying, selling, and discovery of cherished items. We are revolutionizing e-commerce by merging community spirit, shopping, and entertainment into a unique experience tailored just for you. Operating as a remote-focused team, we thrive on innovation and are firmly rooted in our core values. With operational hubs in the US, UK, Germany, Ireland, and Poland, we are collectively shaping the future of online marketplaces.

Our live auctions cater to a diverse array of interests, offering everything from fashion, beauty, and electronics to collectibles such as trading cards, comic books, and even live plants.

And this is just the beginning! As one of the fastest-growing marketplaces, we are in search of courageous, innovative problem solvers across all departments. Stay updated with the latest Whatnot news on our blog and engineering updates as we empower individuals to transform their passions into thriving businesses while connecting people through commerce.

Position Overview

As a vital member of the Customer Experience team, you will play an essential role in enhancing the user experience by optimizing processes, managing orders, and expertly resolving issues. Your mission will be to ensure our customers receive their orders promptly and efficiently, and to rectify any complications that may arise with utmost care.

Engage with buyers and sellers, adopting a customer-centric approach to foster positive interactions.
Address all customer inquiries related to payments, orders, shipments, and general queries with exceptional quality and efficiency.
Develop comprehensive expertise in Whatnot’s products, processes, and systems to enhance user satisfaction.
Collaborate with cross-functional teams to investigate and resolve outstanding questions effectively.
Identify opportunities to reduce repeat inquiries and elevate the overall customer experience.

We provide flexibility to work either remotely or from our global office hubs, valuing in-person collaboration for planning, problem-solving, and connection. Candidates must reside within a reasonable commuting distance...

About Whatnot

Whatnot is at the forefront of the live shopping revolution, offering a dynamic platform that brings together buyers and sellers in an engaging community. Our commitment to innovation and excellence drives us to create unparalleled shopping experiences. Join us as we redefine e-commerce and empower individuals to turn their passions into thriving businesses.

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