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Customer Experience Representative for XFINITY Repairs

On-site Full-time

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Experience Level

Entry Level

Qualifications

- High School Diploma or Equivalent- 1-2 years of relevant experience preferred

About the job

Join the team as a Customer Experience Representative and be the voice of exceptional service!

Your role will be pivotal in ensuring customer satisfaction, handling inquiries, and resolving issues for XFINITY customers. You'll employ your empathy, negotiation skills, technical knowledge, and troubleshooting abilities to turn challenges into solutions.

As a Customer Service Account Executive, you'll tackle a range of responsibilities, including answering technical queries, resolving billing concerns, and promoting our innovative products and services, including XFINITY HOME. Your goal is to ensure customers feel valued and supported throughout their experience.

To thrive in this position, you will need sound judgment, diplomacy, and the ability to think creatively to provide timely and effective solutions. A high school diploma or equivalent is needed, along with flexibility for overtime and weekend shifts. Bilingual candidates are encouraged to apply, as we have exciting opportunities in certain locations!

If you're ready to embrace the challenge of delivering outstanding support in a collaborative environment, we want to hear from you!

About Comcast Cable Communications, LLC

At Comcast, we're shaping the future of media and technology with a dedicated team of 136,000 employees. We strive to earn the trust and respect of our customers, shareholders, and communities. As the largest provider of video, high-speed internet, and phone services under the XFINITY brand, we cater to both residential and business customers.

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