companyRotork logo

Customer Relationship Manager

RotorkBilbao
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Experience

Qualifications

Experience RequirementsBachelor's degree in Mechanical, Electrical, Product Design, or Industrial Engineering, or equivalent experience. Proven experience in analyzing, designing, testing, and enhancing industrial products. Familiarity with structured engineering methodologies. Experience in task management, defect tracking, requirements gathering, and KPI measurement. The Ideal CandidateExceptional communication and relationship-building abilities. Willingness to travel as required. Proficient in Microsoft tools, particularly Dynamics CE. Strong problem-solving skills paired with industrial design experience.

About the job

Join us at the forefront of innovation as we launch our cutting-edge Engineered-to-Order (ETO) Hub. This is a unique opportunity to be part of a transformative initiative aimed at delivering complex, tailored solutions with speed and intelligence, all while prioritizing an outstanding customer experience. If you're ready to contribute to a dynamic team that is shaping the future of our operations, this role is the perfect fit for you.

As the Customer Relationship Manager, you will serve as the primary liaison for our customers within the ETO Hub. Your role will involve guiding clients through the entire order-to-delivery process, ensuring their specifications are expertly translated into high-quality solutions. This position uniquely combines technical acumen with customer engagement, allowing your impact to resonate across engineering, operations, and sales teams.

Key Responsibilities

  • Act as the dedicated point of contact for customers, ensuring effective and confident communication.
  • Swiftly respond to customer inquiries and manage expectations throughout the project lifecycle.
  • Engage in negotiations with clients and internal teams to address technical and delivery requirements.
  • Conduct thorough contract reviews and manage any scope modifications.
  • Oversee both technical and commercial dimensions of each project from inception to completion.
  • Monitor inventory needs and proactively escalate potential risks.
  • Deliver regular updates regarding delivery schedules, including potential site visits to customer or EPC locations.
  • Foster strong relationships across engineering, applications, finance, and operations teams.
  • Develop detailed project plans and influence delivery timelines effectively.
  • Create cost estimates and present viable solutions to senior management.

About Rotork

Rotork is a global leader in the design and manufacture of innovative flow control and instrumentation products. We are dedicated to delivering exceptional engineering solutions that enhance the efficiency and effectiveness of our clients' operations.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.