About the job
At Cision, we are dedicated to empowering individuals to create a significant impact. Your voice is valued, your ideas matter, and your unique perspective drives our collective success. As a member of our global team, you will thrive in an environment that promotes curiosity, collaboration, and innovation while making meaningful contributions to the brands we support.
Join us in redefining the future of communication and fostering genuine connections that matter. Whether you are addressing complex challenges or spearheading innovative solutions, your growth will be a testament to our success, and together we will shape the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be yourself.
The Role
The Customer Success Director is responsible for managing relationships with our most significant and strategic clients, assisting them in leveraging Cision’s and Brandwatch’s product suite for critical decision-making within their organizations.
The Customer Success team's mission is to cultivate a profound understanding of our clients’ businesses, help them navigate strategic challenges, ensure comprehensive adoption of our technology and services, and identify opportunities to showcase the value our solutions bring to their operations.
Duties and Responsibilities
The role encompasses the following responsibilities:
- Manage the overall relationship and retention of a portfolio of strategic customers, establishing trusted advisor relationships and ensuring clients derive maximum value from our products and services.
- Collaborate closely with clients to ensure they are adequately equipped to successfully adopt Cision and Brandwatch technologies, aligning their investments with their business objectives.
- Develop robust relationships with key stakeholders, nurturing active Cision advocates and executive sponsors within each account, positioning yourself as a trusted advisor.
- Document client feedback and product requests, advocating for them internally to influence our product roadmap in alignment with customer needs.
- Partner with clients to set strategic plans, goals, and key performance indicators, ensuring their success.
About Cision
Cision is a leading global provider of earned media software and services, helping businesses effectively manage their communications strategies. We empower companies to enhance their media presence and connect authentically with their audiences, driving growth and meaningful engagement.

