About the job
ZeroFox is on the lookout for a dedicated Customer Success Manager (CSM) to enhance our partnerships with Original Equipment Manufacturers (OEMs) and Managed Security Service Providers (MSSPs). The primary focus of this role is to foster long-term success, encourage product adoption, and improve retention rates among our strategic partners who integrate, resell, or operationalize ZeroFox capabilities within their security solutions.
This position is distinct from traditional customer success roles, as it emphasizes partner empowerment, technical integration, operational scalability, and commercial alignment. The CSM acts as a trusted advisor to OEM and MSSP partners, ensuring that ZeroFox solutions are seamlessly integrated into partner workflows, consistently delivered at scale, and set up for future growth.
The perfect candidate will possess strong technical skills, operational discipline, and the ability to collaborate effectively with partners managing security services for their clients. A background in supporting API-driven solutions, data feeds, and scalable service delivery models is essential for success in this role.
Partner Success & Enablement
- Oversee post-sales success for a portfolio of OEM and MSSP partners, emphasizing long-term adoption, retention, and growth.
- Serve as the primary contact for partner enablement, platform optimization, and ongoing technical support.
- Forge strong relationships with partner stakeholders across product, engineering, security operations, and service delivery teams.
- Assist partners in operationalizing ZeroFox capabilities within their managed services or embedded offerings.
Technical Integration & Platform Expertise
- Act as a subject matter expert on ZeroFox platform capabilities, integrations, and data delivery models.
- Provide guidance on API-based integrations, data feeds, and platform configurations tailored to partner use cases.
- Facilitate communication between partners and ZeroFox technical teams for configuration changes, enhancements, and issue resolution.
- Help partners design scalable and repeatable implementations that support the growth of their downstream customer base.
Operational Excellence & Scale
- Implement customer success strategies using standardized playbooks, documentation, and repeatable engagement models.
- Identify operational risks related to scale, performance, data quality, or service delivery and proactively mitigate them.
- Assist partners in defining and refining workflows, service level agreements (SLAs), and success metrics associated with their ZeroFox-powered offerings.
- Contribute to the creation of best practices, internal documentation, and partner-facing enablement resources.
Cross-Functional Collaboration
- Work closely with Product, Engineering, Support, Services, Sales Engineering, and Account Management teams.
- Advocate for partner needs by identifying potential enhancements and ensuring alignment with ZeroFox capabilities.
