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Customer Support Operations Agent

BoltNicosia, CyprusNew
On-site Full-time

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Experience Level

Experience

Qualifications

Ideal candidates will possess excellent communication skills, problem-solving abilities, and a strong customer-centric mindset. Experience in customer service or support roles is highly desirable. A positive attitude and the ability to work collaboratively in a team are essential.

About the job

Bolt is looking for a Customer Support Operations Agent to join the team in Nicosia, Cyprus. This role supports customers across Bolt’s ride-hailing and food delivery platforms, acting as the first point of contact for a wide range of inquiries.

Bolt serves over 200 million customers in more than 50 countries. The company values an inclusive culture and aims to make cities more people-focused. Team members are encouraged to bring their unique perspectives to help improve urban mobility and customer experience.

Role overview

The Customer Support Operations Agent handles customer questions and problems related to Bolt Food, Ride, Rentals, Business, and other services. The job centers on resolving issues quickly and accurately, always aiming for a positive customer experience. This position also helps spot and report recurring issues, ensuring proper tagging and sharing feedback to support ongoing improvements.

Main responsibilities

  • Respond to customer inquiries via chat, email, or phone, covering topics such as rides, orders, rentals, accounts, payments, and cancellations.
  • Work within service level agreements to provide efficient, accurate, and satisfying solutions.
  • Follow Bolt’s policies and procedures to ensure consistent and fair outcomes for customers.
  • Identify and flag issues, and give feedback to help improve products and processes.

What helps in this role

  • Strong attention to detail and execution skills.
  • Comfort working in a busy environment and managing multiple tasks.
  • Commitment to delivering excellent customer service.

About Bolt

Bolt is a leading technology company revolutionizing urban transport and food delivery across Europe and Africa, with a focus on creating an inclusive environment for all employees.

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