About the job
Why join us
Brex is an innovative AI-driven spend management platform designed to empower businesses with confidence in their spending. Our robust solutions include corporate cards, banking, global payments, and user-friendly software for travel and expenses. Trusted by thousands of companies, from emerging startups to established enterprises like DoorDash and Flexport, Brex helps organizations proactively manage expenses, cut costs, and enhance operational efficiency globally.
At Brex, we encourage you to challenge the norm, push boundaries, and collaborate with some of the industry's brightest talents. We are dedicated to fostering a diverse and inclusive workplace, believing that your potential is only limited by your aspirations. We provide you with the necessary tools, resources, and support to propel your career forward.
Customer Experience at Brex
The Customer Experience team at Brex is where our brand meets the real world. Our team plays a pivotal role in customer growth and retention, delivering swift, personalized support while providing insights that inform our product and policy direction. We are committed to urgency and empathy, helping customers thrive and influencing Brex's evolution. If you are passionate about solving significant challenges for ambitious customers, the CX team is where you will excel.
What you’ll do
As a Support Specialist I at Brex, you will be instrumental in ensuring a high-quality customer experience, which is vital to our success. Your objective will be to enhance customer satisfaction and productivity, collaborate effectively with Sales, Product, and Engineering teams, set high standards for customer service, and communicate with empathy and respect.
Where you’ll work
This role is fully remote and based in Vancouver, BC.
Responsibilities
- Efficiently address customer inquiries via email, phone, and chat, utilizing AI-driven tools to optimize quality and efficiency.
- Create thoughtful, tailored responses to a diverse range of customer requests.
- Assess incoming requests and identify trends in customer issues to bring to the team's attention.
- Document and reproduce bugs for the Engineering teams.
- Actively contribute to team objectives and successes.
- Promote team learning and success by sharing knowledge through mentorship and collaboration, as well as assisting in documentation.

