About the job
About PrePass
PrePass® stands as North America's premier platform for weigh station bypass and toll management. We are at the forefront of transforming the transportation industry by developing innovative solutions that ensure trucks operate safely, efficiently, and in compliance with regulations. Our mission is to empower commercial vehicles to maintain seamless operations through effective toll management, weigh station bypass, and comprehensive safety solutions. Every decision we make is bold and focused on supporting fleets and the wider economy.
People are drawn to our organization because our solutions are actively utilized on highways and interstates nationwide, enabling fleets to optimize their routes. The challenges we face are complex, and the rewards are substantial, as we seek ambitious individuals who are not only bold thinkers but also passionate about making a significant impact on the future of transportation.
About the Role
We are in search of a Customer Training and Enablement Manager to spearhead and expand our customer education initiatives. This pivotal role involves crafting and executing a robust training ecosystem that fosters swift onboarding, enhanced product adoption, and lasting customer success.
The selected candidate will be responsible for developing the strategy and execution of customer education initiatives, which includes a Learning Management System (LMS), training materials, webinars, and help center resources. Collaboration with teams across Product, Customer Success, Support, and Marketing will be essential to equip our customers with the necessary knowledge and tools for their success, while also overseeing a Customer Training Specialist.
This is a hybrid role based in our Phoenix, AZ office.
Essential Responsibilities
Customer Training Strategy & Program Ownership
- Define and implement a scalable customer education strategy aligned with various customer lifecycle stages.
- Establish clear learning objectives, success metrics, and feedback mechanisms to enhance training effectiveness continually.
- Ensure training initiatives bolster customer adoption, retention, and decrease reliance on support.
Learning Management System (LMS) Development
- Collaborate with HR to launch a new customer-facing LMS platform.
- Oversee and manage the LMS to organize all training content and learning pathways.
- Design tailored learning journeys for distinct customer segments and scenarios.
- Maintain governance, organization, and ongoing optimization of LMS materials.
Training Content & Help Center Development
- Lead and collaborate with Marketing in the creation and continuous improvement of customer training resources, including videos, guides, documentation, and interactive content.

