Customer Service Guest Specialist - Finnish

Join our dynamic team at dev2 as a Customer Service Guest Specialist specializing in Finnish. In this role, you will be the first point of contact for our Finnish-speaking guests, ensuring a memorable and positive experience through exceptional service. Your responsibilities will include addressing inquiries, resolving issues, and providing comprehensive sup…

Are you passionate about delivering exceptional customer experiences? Join Treatwell as a Customer Experience Specialist! In this role, you will be the frontline support for our Dutch and English-speaking clients. Your ability to empathize, listen, and provide tailored solutions will make a significant impact on our customers’ satisfaction and loyalty.As part of our dynamic team in Amsterdam, you will utilize your communication skills to resolve inquiries and enhance customer journeys. Collaborate with various departments to ensure a seamless service experience.

Join our dynamic team at dev2 as a Customer Service Guest Specialist! We are looking for a passionate individual fluent in Serbian to ensure exceptional customer experiences. In this role, you will engage with guests, resolve inquiries, and provide top-notch assistance, contributing to our mission of delivering excellence.

About UsFor nearly two decades, Equals Money has empowered over a million clients to effectively manage and transfer their funds. Our award-winning suite of financial products enables low-cost, multi-currency transactions across diverse platforms, from travel money and transfers to currency hedging and expense management. We are dedicated to simplifying the financial experience for our customers.Our commitment to delivering unparalleled value is realized through innovative payment technology combined with exceptional customer service. We are currently seeking a talented Implementation Manager to join our team as we continue to evolve.With offices in key locations including London, Chester, Los Angeles, and throughout Europe, Equals encompasses three distinct brands: Equals Money, FairFX, and CardOneMoney. You will be part of a cohesive, skilled, and supportive team that values diverse perspectives to better understand and meet our customers' needs.About the RoleThe 1st Line Workplace IT Support Specialist will provide essential first-level technical assistance to end users, ensuring that all issues and service requests are documented, prioritized, and resolved promptly. This role serves as the primary contact for IT-related inquiries and is vital in maintaining operational continuity and ensuring user satisfaction.About YouWe are looking for candidates who possess key skills essential for success in this role. While you may not meet every desired qualification, we encourage you to apply as we value diverse experiences. Shortlisted candidates will undergo individual interviews to determine the best fit for our needs.

People, Finance & Office Support Specialist (32-40 hours)Join Transferz as a People, Finance & Office Support Specialist and take on a dynamic and multifaceted role. In this position, you will support the Finance, People, and Office teams across various processes while managing the complete internal travel operations from start to finish.Your focus will be on ensuring a seamless employee journey, allowing everyone to feel supported from day one and part of Team Transferz. You will enhance our internal organization and contribute to building a solid foundation for Finance and Office operations.This role is ideal for someone who thrives on organizing, collaborating, supporting, structuring, and improving processes — someone who enjoys making the company better, more enjoyable, and more efficient. Proficiency in both Dutch and English is required, as English is the primary working language.Key ResponsibilitiesHR Administration & Employee JourneyDraft and manage employment contracts and job offers.Process personnel changes (hourly updates, salary adjustments, role changes) in the HR system Hooray.Coordinate the entire onboarding process, including account setups, visa procedures, and the 30% ruling.Track and manage absenteeism, and support reintegration processes in compliance with legal requirements (Improvement Gatekeeper Act).Prepare, maintain, and analyze HR reports and other management information.Collaborate and brainstorm with the People & Culture lead on HR projects such as culture development, policies, process improvements, and employer branding.Assist in organizing team outings, parties, and internal events.Office ManagementManage gifts, orders, and office supplies.Contribute to a welcoming, cheerful, and well-organized office environment.Travel Management & Expense HandlingOversee the travel management system and act as the primary point of contact for colleagues.Create, book, and/or approve business trips in accordance with company policy.Manage expense claims, ensuring timely and accurate processing.Set up and manage virtual credit cards and monitor expenses.Determine, track, and report travel budgets per employee, team, or project.Ensure compliance with travel policies and identify opportunities for improvement.Debtors Management & Partner Billing SupportProfessionally handle billing inquiries and support partner billing processes.

Ben jij de klantgerichte topper die onze klanten blij maakt? Zoek jij een dynamische rol waar je je communicatieve vaardigheden kunt inzetten? Dan is deze functie perfect voor jou!Jouw rolAls Customer Service Officer ben jij het eerste aanspreekpunt voor onze gewaardeerde klanten. Je beantwoordt hun vragen, denkt actief mee over oplossingen en schakelt soepel tussen klanten en interne teams zoals Sales en Planning. Je bent het visitekaartje van QUATRA: vriendelijk, professioneel en servicegericht. Je maakt deel uit van een enthousiast en ambitieus team waarbij geen enkele dag hetzelfde is. Of het nu gaat om telefonische, e-mail, chat- of sociale media-interacties; jij zorgt ervoor dat onze klanten zich gehoord en geholpen voelen.Wat ga je doen?Beantwoorden van klantvragen (voornamelijk B2B) via telefoon, e-mail, chat en sociale media;Proactief contact opnemen met klanten voor service- of ophaalafspraken;Monitoren van berichten en incidenten van chauffeurs;Klanten en leveranciers informeren over onze diensten;Klantbehoeften signaleren en doorverwijzen naar de juiste afdelingen;Klachten opvolgen en zorgen voor een passende oplossing;Klantgegevens beheren en verwerken in ons CRM-systeem (Odoo);Bijdragen aan de voortdurende verbetering van onze service.

Welcome to Laka We are seeking a bilingual Customer Success Specialist fluent in English and either French, German, or Dutch with a solid technical understanding of bicycle mechanics!Although you may not have heard of us yet, we invite you to explore our innovative approach to insurance...Founded in 2017, Laka aims to revolutionize the insurance industry by uniting passionate cyclists to create a collective that safeguards their bicycles when unforeseen circumstances arise. Our model prioritizes the needs of individuals by fairly distributing costs among members, establishing a new standard for insurance.At Laka, we ensure smooth operations for The Collective, offering lightning-fast claims processing, equitable cost-sharing, and a guaranteed maximum price, handling all regulatory requirements of an insurance business. In return, our members pay Laka a fee based on monthly claims.Curious to learn more about our unique model? Dive deeper here.What have we accomplished since our inception? Here are some highlights: Successfully secured a Series B funding round Expanded our team to over 70 talented Lakanauts in the UK, NL, and France, facilitating a choice-driven, hybrid working environment Launched Laka in 11 countries, broadening our reach to more enthusiastic cyclists Captured the cycling market in the UK, NL, and France while enhancing commercial partnerships Honored with the title of 'Best Cycle Insurance Provider' for eight consecutive years Opened three new offices in London, Bristol & Amsterdam to foster collaborative workspaces Proudly achieved a 5-star rating on Google Reviews and Glassdoor!Join us in our mission to modernize an outdated industry...As we grow rapidly, we are committed to making the Laka collective model the benchmark across various segments, products, and regions. We are on the lookout for innovative, daring individuals to help us build the best insurance company in the world. About the RoleYour Role in Customer Experience (CX) at LakaOur CX team is the cornerstone of our creation at Laka; we exist to support our community during challenging times, and this is where the magic happens...As an integral part of our Customer Experience team, you will play a pivotal role in enhancing our customer experience, a critical aspect of our plans for international growth. Working alongside a dedicated team of 11 professionals, you will be the first line of support for general inquiries and claims-related questions.Your Responsibilities:Support our customers with inquiries related to claims and serviceProvide assistance and guidance to enhance customer satisfactionCollaborate with the team to streamline processes and improve overall experience

What do we offer?A one-year employment contract with the possibility of extension.A competitive salary in accordance with the GGZ collective labor agreement scale 50: €3456 to €4579 (based on 36 hours).This role may require working outside of office hours. In accordance with the GGZ collective labor agreement, you will receive an attractive irregularity allowance on top of your salary.Vacation pay (8.33%) and a year-end bonus (8.33%).100% reimbursement of your travel costs when using public transport, or a travel cost reimbursement of €0.23 per km for those commuting by car.Opportunities for training and development.Pension scheme with the Pension Fund for Healthcare and Welfare (PFZW).What do we require?You possess a warm heart and a cool head.A completed HBO degree in psychology, pedagogy, social work, or nursing (both A and B nurses are welcome to apply).Knowledge of the GGZ sector, the target group, and relevant laws and regulations.At least two years of relevant work experience.You must be available for 24 or 28 hours per week (no fewer hours possible).You have excellent command of the Dutch language, both spoken and written.You are flexible in terms of evening, night, and weekend shifts (100% from our office in Amsterdam).

flexbee is looking for a Customer Service Representative to join the team in Amsterdam for a temporary assignment. This role offers a chance to work at an international logistics provider, handling both administrative tasks and direct customer contact. Role Overview This is a full-time, temporary position expected to last about 3 months. The schedule is Monday through Friday, 08:00 to 17:00 (40 hours per week). The Customer Service Representative serves as the main contact for international customers, responding to inquiries and coordinating closely with the logistics team. Main Responsibilities Review and update open emails each morning Monitor shipment statuses throughout the day Work with the logistics team to resolve complaints and set deadlines Keep customers informed about agreed deadlines and solutions to their concerns Update customers on the arrival and departure times of their orders Compensation and Benefits Full-time position (40 hours per week) Gross monthly salary between €2900 and €3200, depending on experience Travel allowance of €0.23 per kilometer 25 vacation days 8% holiday pay Pension scheme Social company events, including team outings and Christmas parties Opportunities for growth within the organization A self-reliant role as a key link within the warehouse Direct employment with our partner Location This position is based in Amsterdam, Noord-Holland, Nederland.

Join Databricks as a Senior Designated Support Engineer specializing in Spark. In this pivotal role, you will work closely with customers to resolve complex technical issues, ensuring their success with our platform. You will leverage your expertise in data processing and analytical solutions to provide exceptional support, drive customer satisfaction, and contribute to the overall growth of our technology.

At Commify, we are more than just a company; we are a globally interconnected team of innovators dedicated to our mission. As a leader in the Communication Platform as a Service (CPaaS) sector, we boast 25 years of pioneering experience, facilitating over 5 billion customer interactions annually. Our innovative solutions empower businesses worldwide to engage with their audiences through advanced channels such as SMS, RCS, and intricate mobile journeys.Our culture is our greatest asset. With operations spanning the UK, EMEA, the USA, and Australia, we have cultivated a genuinely diverse and connected environment, consistently earning a culture score of 4 out of 5 in our employee engagement surveys. Join our dynamic team where your unique experiences contribute to a significant global impact every day.We are on the lookout for talented individuals to help us expand our global reach, ensuring that every team member feels a sense of belonging and purpose as we collectively shape the digital future.About The Role:Our Netherlands hub, Spryng, is seeking a Customer Success Intern. This role is ideal for someone eager to gain practical experience in an international company that prioritizes customer satisfaction. We are looking for a motivated individual who is ready to make a meaningful impact in customer support and marketing. You should be comfortable making mistakes, as we believe that’s how real learning occurs! If you are tech-savvy or willing to learn, and are prepared to bring positive energy to our passionate Customer Experience (CEX) team, we would love to have you on board to elevate our Customer Support & Experience to new heights.If you are enthusiastic about personal growth and contributing to maintaining our exceptional customer experience ratings, we would be thrilled to welcome you!

Sales Support Specialist - Internal SalesOverview: As the driving force behind our account managers, you will facilitate a seamless administrative sales process and ensure that new customers hit the ground running.While the account manager engages in client meetings, you will be the vital link managing operations behind the scenes, ensuring that commitments are honored. You will oversee the process and act as the indispensable connector between sales and other departments.What We OfferSalary: €2882 - €3133 gross per month based on 40 hours.Work-Life Balance: 32 to 36 hours per week.Working Hours: 08:30 to 17:00.Lunch: A fully catered lunch every day at our location.Additional Perks: An attractive employee discount on our product range.Team Spirit: Fun team outings and a work atmosphere where your improvement suggestions are genuinely considered.Your ResponsibilitiesQuote Management: You will craft a precise, professional quote upon the account manager's request, ensuring that the correct items, text, and prices are presented to the client.Client Onboarding: Once a prospect agrees to proceed, you will spring into action. You will ensure that the client's account is set up correctly, manage login credentials, and send the necessary information to the client.Internal Coordination: You will serve as the central point of contact; whether it's about new products, stock checks, or inquiries from a controller, you will quickly liaise with the appropriate departments while keeping the account manager informed.Contract Management: You will ensure that agreements made between account managers and clients are upheld.

About S4D:Have you ever ordered food through the website, app, or in-store from New York Pizza, Spare Rib Express, or Bakker Bart? If so, you've already experienced S4D's software solution!We are a dynamic and ambitious SaaS scale-up that revolutionizes quick-service restaurant chains with our omnichannel solution. S4D is recognized as part of Deloitte’s Technology Fast 50 and Saas100 (selected by MT/Sprout), making us one of the top-performing SaaS companies in the Netherlands. We are seeking a Customer Success Specialist to ensure that our partners, including New York Pizza, Spare Rib Express, Bakker Bart, and Pizza Hut, can successfully utilize our software solutions.Your Role:We are currently in search of a Support Coordinator to guarantee that we provide our clients with the highest quality of service. Our Support team is dedicated to assisting our clients in maximizing the benefits of our solution. When a corporate office or individual store from our partners encounters a question or issue, they reach out to our Support team.The Support team consists of Support Heroes, students who work shifts from 5 PM to midnight. They are the first line of support for our partners during peak hours. The team addresses inquiries such as how to adjust store hours and how headquarters can best implement a new promotion, as well as troubleshooting bugs or system outages. You will coordinate and lead this team, spending most of your time coaching the Support Heroes, enhancing processes, and implementing actions to prevent certain types of inquiries, such as preparing training sessions for franchisees and store employees. Additionally, you will handle partner inquiries during office hours, although these tend to be limited.We are also working on an important initiative: establishing 24/7 support to provide assistance to our clients in different time zones, even during the night.Of course, you won't be doing this alone; you will closely collaborate with our Head of Operations and COO to transform Support into a genuine source of customer satisfaction. You will ensure that our service levels continuously improve.

Join our dynamic team as a Customer Service Representative at bleeve, a rapidly growing company focused on making homes and communities more sustainable. Your primary goal will be to answer all inquiries related to sustainability in the built environment with a friendly demeanor.Do you see yourself in this role?You possess excellent communication skills, patience, and your dedication brings joy to our customers.Your customer-centric approach ensures no question goes unanswered.You are available for 32, 36, or 40 hours per week*You have a passion for sustainability and are eager to contribute to the energy transition.* Our hours of operation are from 09:00 to 17:30Your Responsibilities Will Include:Focusing on addressing incoming inquiries via phone, email, and chat during our operating hours.Identifying customer issues and providing feedback to improve our services, keeping abreast of developments in other teams.Your weekly schedule will roughly consist of:90% of your time assisting customers through various communication channels.5% dedicated to internal coordination and meetings.5% for staying informed about trends in the energy transition.Who Will You Work With?You will collaborate with a diverse team of customer service colleagues who share a passion for sustainability. Together, you'll learn, share knowledge, and provide advice, celebrating achievements such as helping over 30,000 residents in the first half of 2024! Interested in meeting your future teammates? Check out our customer service circle at Rel.What We Offer:Primary Employment Benefits:The salary range for this position is €2,700 to €3,300 gross per month, plus 8% holiday pay, based on 40 hours and your experience, knowledge, and skills. The lower end of the range applies to those who need to grow in certain aspects of the role to perform independently, while the upper end is for those who demonstrate the ability to carry out the responsibilities autonomously during the hiring process.

Ben jij klaar om een bijdrage te leveren aan de transformatie van de afvalindustrie?Wij zijn Seenons, een innovatief technologiebedrijf met een duidelijke missie: het creëren van een wereld zonder bedrijfsafval.Wij verbinden alle betrokken partijen in de afvalsector voor circulair afvalbeheer. Hiermee ondersteunen we grote organisaties in hun afvalreductie en zorgen we ervoor dat we waardevolle grondstoffen behouden, op weg naar een echte circulaire economie. Dit realiseren we met een team van gepassioneerde professionals die werken aan een betere toekomst. Daarom zijn we op zoek naar een Customer Operations Specialist (intern ook wel Operations Specialist genoemd) die proactief is, overzicht houdt en energie haalt uit het efficiënt organiseren van processen.Wat houdt jouw rol precies in? Je bent de spil van de operatie en het eerste aanspreekpunt voor onze klanten en servicepartners (afvalinzamelaars, logistieke partners). Je waarborgt de kwaliteit van onze dienstverlening van planning tot uitvoering en administratie. Je bent het primaire contactpunt voor vragen en verwerkt supporttickets die binnenkomen. Je houdt het overzicht over de dagelijkse operaties binnen het Seenons-platform. Je signaleert operationele knelpunten en lost deze efficiënt en praktisch op, in nauwe samenwerking met onze klanten en partners. Je ondersteunt onze Customer Success Managers in hun administratieve taken. Je denkt actief mee in projecten die bijdragen aan onze ambitieuze Zero Waste-missie.

indiecampers seeks a Part-time Support and Cleaning Specialist in Amsterdam. This position centers on preparing camper vans so they are clean, organized, and ready for each customer. A careful approach and strong attention to detail are important, as the role upholds the company’s cleanliness standards. Main responsibilities Clean and organize camper vans before and after each rental Prepare vehicles to meet expectations for comfort and hygiene Support a welcoming environment for customers during pick-up and return Requirements Commitment to high standards of cleanliness Attention to detail Location Amsterdam, Noord-Holland, Netherlands

airapps is seeking a CRM Specialist based in Amsterdam. This position focuses on improving how the company manages customer relationships and supports business growth. Role overview The CRM Specialist will optimize CRM systems, analyze customer data, and help implement strategies that encourage customer loyalty. Collaboration with teams across the business ensures that CRM initiatives support wider company goals. What you will do Maintain and enhance CRM systems for better customer engagement Analyze customer data to uncover trends and insights Support the development of strategies to build customer loyalty Work with other teams to align CRM activities with business objectives

FlixBus is looking for a Customer Service Agent to join the team in Amsterdam. This role acts as the main contact for travelers, answering questions and resolving issues so that each journey goes smoothly. Responsibilities Assist travelers with a variety of questions and requests Resolve problems as they come up during the travel process Support a positive experience for every passenger Requirements Genuine interest in helping others Clear and effective communication skills Dedication to delivering excellent customer service This position is located in Amsterdam and is part of FlixMobility GmbH.

Who We Are:At Brooks Running, we are passionate about the power of movement. We are committed to crafting exceptional gear and experiences that inspire individuals to embrace their vitality—be it through an invigorating mindset, a profound sensation, or crossing the finish line.Our team thrives in a vibrant culture that fosters excitement, encourages collaboration, sparks creativity, and drives innovation.Our core values unite us and propel our success:Runner First: We prioritize the needs of runners.Word is Bond: We honor our commitments.Champion Heart: We strive for excellence in all endeavors.There is no “I” in Run: We embrace generosity and teamwork.Keep Moving: We seek daily opportunities for movement, as joy is kinetic!We welcome individuals from all backgrounds who aspire to inspire others through movement—after all, we are all journeying towards something greater. Let’s run together.Your Role:The Customer Service Representative serves as a vital operational support function within our Sales Team, rather than a traditional contact center position. As the primary contact for Brooks retailers in the Benelux region and assigned Sales Representatives, you will uphold the high standards of customer service excellence established by the Brooks Customer Service team while actively seeking opportunities to enhance our service.Our Customer Service team meets the needs of retailers and the Sales team by cultivating strong relationships and providing essential support in order processing, tracking, and performance reviews, as well as sharing in-depth product knowledge. You will play a crucial role in facilitating communication among colleagues in the field, while also liaising daily with Finance, Sales, Operations, and Marketing.

Join Effectory as our Revenue Operations / Customer Lifecycle Specialist and enhance the entire customer experience—from onboarding through growth and renewal—aiming to boost Customer Lifetime Value.In this pivotal role, you'll collaborate closely with the Marketing, Customer Success, Onboarding, and Support teams to streamline processes, eliminate obstacles, and drive retention and expansion. By leveraging data, tools, and automation, you will provide teams with the insights and workflows necessary for success.You will be instrumental in scaling our approach to customer relationship management, refining our systems, and implementing smarter, more automated workflows.