IT Support Engineer

Role Overview IQEQ is looking for an IT Support Engineer in Amsterdam. This role keeps the technology department running smoothly by supporting internal teams and maintaining IT systems. The work centers on troubleshooting technical issues and putting solutions in place so operations stay on track. What You Will Do Provide day-to-day IT support for internal …

Are you looking for an enriching part-time job alongside your studies or work? Do you enjoy sharing your knowledge and working with high school or primary school students? If so, we have the ideal opportunity for you! We are specifically seeking enthusiastic tutors and homework coaches for our homework institute.Your RoleIn collaboration with a team of educators, mentors, and the branch manager, you will provide students at our homework institute with guidance on their homework and exam preparation. You will also work on enhancing their study skills, assist them in planning for their tests, teach them effective learning strategies, and conduct practice exams. Additionally, you may be called upon to offer tutoring in your subject of expertise or interest. We will provide you with a comprehensive onboarding process and opportunities to develop your knowledge and skills.About HIPAt HIP, learning becomes fun again! In our homework institutes, every student receives an individualized daily schedule, and every subject is reviewed and assessed as necessary.What We OfferAn enthusiastic team of mentors and educators.Opportunities for personal development.Flexible working hours.Travel expense reimbursement.Compensation based on age:13.05 EUR for 18 years and younger14.24 EUR for 19 years14.83 EUR for 20 years17.46 EUR for 21 years and older

Join VandebronAt Vandebron, we embarked on our journey in 2014 with the aim of making the energy market more transparent by connecting consumers directly with local green energy producers. Now, as we enter Chapter 2, our commitment is to provide 100% green energy, 100% of the time. We focus on innovative solutions, including flexible utilization of wind and solar parks, smart charging of electric vehicles, and efficient energy storage.We are proactive in contributing to a sustainable future while embracing a dash of rebellion. Green energy and smart solutions are at the core of Vandebron.Your RoleAs an Energy Specialist, you will be a vital member of our Customer Operations team—a vibrant and dedicated group focused on delivering the best customer experience daily. You will be at the heart of customer interactions, representing their voice within the organization. Additionally, you will serve as an ambassador for our innovative approach to work, actively promoting it both to clients and internally, while guiding colleagues in continually improving our services.In the initial phase, your focus will be on learning the operations quickly, collaborating intensively with other teams, and identifying areas for improvement. From there, you will build upon your insights, spotting opportunities, addressing challenges, and driving the operation to new heights.You will work closely with various internal teams to resolve customer inquiries promptly and effectively. In this position, you will have significant responsibility and autonomy, taking full ownership of customer inquiries from start to finish.Key ResponsibilitiesManage and resolve various customer inquiries and complaints through multiple channels (phone, email, chat)Ensure complete and accurate handling of customer inquiries, including detailed record-keepingDevise suitable and creative solutions in complex customer situationsGather customer feedback and identify improvement areas in processes, products, and servicesInternally address obstacles and provide concrete improvement proposalsActively contribute to customer retention by offering appropriate advice on products and servicesHandle customer and company data with care (data privacy)Share knowledge and experiences with the teamYour ProfileMBO or HBO level of working and thinkingExperience in a customer-facing role or customer service environmentExcellent communication skills and a problem-solving mindset

Speakap creates a mobile-first Employee Experience Platform designed to keep frontline and deskless workers connected. The platform supports more than 600 customers and 400,000 users in sectors like retail, hospitality, and healthcare. By offering an alternative to traditional email and desktop tools, Speakap helps teams stay informed and engaged wherever their work takes them. Role overview The Second Line Support Engineer tackles complex technical issues that impact a wide range of users. This position focuses on resolving challenging problems, often requiring careful troubleshooting and clear, effective communication. The work directly improves the experience for both customers and end users. What matters to us Prioritizing customers and people Taking ownership and responsibility Remaining curious and adaptable Communicating transparently These values guide daily work, decision-making, and how the team supports one another. Speakap seeks colleagues who share these principles and want to contribute to building something meaningful. Location This role is based in Amsterdam, Noord-Holland, Netherlands.

Role OverviewWe are in search of a proactive and seasoned IT Infrastructure & Operations Specialist to spearhead our internal IT operations. This role encompasses infrastructure stability, vendor management, security oversight, and the enhancement of business systems.The position transcends traditional incident management; it acts as a strategic and operational backbone, guaranteeing reliability, scalability, robust documentation, and alignment with business objectives.The perfect candidate will possess deep technical expertise, a solid understanding of business contexts, and the capability to autonomously manage and enhance IT environments.

Imagine the best customer journey you've ever had, and the worst one too. What sets them apart? How can businesses keep you engaged, address your needs, and enhance your experiences across every interaction?“The complete customer journey. One platform”In today’s fast-paced world, customers seamlessly navigate between channels, platforms, applications, and physical locations. Our mission is clear and ambitious: to empower growing businesses to serve, sell, interact, and engage through a single Global AI-Powered Customer Engagement Platform. By integrating conversations, customer data, and payments with AI Agents, we enable businesses worldwide to achieve faster growth together.Our services are fully integrated within a unique business structure comprising four key units: Connect, Pay, Live, and Engage.We are currently seeking an AI Specialist to support our exceptional clients and enhance our Engage products!What You Will DoJoin us in constructing the ultimate Global AI-Powered Customer Engagement Platform designed to connect businesses with their customers, automate workflows, and facilitate seamless interactions through one dependable, user-friendly system. This is our vision for 2026.As an AI Specialist, you will be the technical authority, transforming innovative AI concepts into practical solutions for businesses. You are immersed in AI advancements, exploring GenAI, Agentic AI, RAGs, LLMs, MAS, Agent Building, and client-specific neural networks. Your insatiable curiosity drives you to investigate every detail, ensuring that our AI solutions, Inspire and Halo, are implemented with precision and customized to meet the unique requirements of each client.This position is ideal for an individual who not only excels in the technical aspects of AI but also enjoys engaging with clients to guide them through their transformation journey. You will pose questions they may not have considered, identifying opportunities to optimize processes and elevate their operations. Your ability to merge technical expertise with consultative skills will make you an invaluable partner in helping businesses unlock the full potential of AI.

Ready to embark on an adventure with The Super Nice People?Your MissionJoin us in Westpoort, Amsterdam, where you will bring joy to countless customers as a furniture delivery and assembly specialist! As part of our fantastic team, we will train you to become a logistics legend, enabling you to work with various clients across Amsterdam. Master the art of efficient lifting, precise assembly, and making a positive impact on people's lives. Plus, lifting sofas, beds, and wardrobes will keep you fit!What You Gain Starting from age 21: up to €19.30 per hour all-inclusive* Travel expense reimbursement Workdays from Monday to Friday Option to work on Saturdays A strong and secure collective labor agreement Pension contributions and free training opportunities Option to join our collective health insurance Tips are yours to keep A vibrant and friendly atmosphere*The €19.30 is comprised of base salary + vacation pay & rights, etc.Your WorkdayYou'll travel by van to delight customers with their new sofas, beds, wardrobes, or dressers. Together with a colleague, you'll carry these items inside and/or up the stairs. Three flights up? No problem! You'll ensure everything is placed perfectly, unpacked neatly, and expertly assembled. As a furniture assembly specialist, you'll guide customers in using their new furniture, ensuring they leave delighted. This role involves a good mix of lifting and assembling, but don't worry—we'll train you in smart lifting techniques and professional assembly skills!What We ValueWe value you! We invest in your growth through fun training sessions that help you develop personally and professionally as a delivery expert and furniture assembler. We listen to what matters to you and find a job that fits your needs. Additionally, we aim to contribute positively to society and the environment, and we believe supporting each other is essential. You can continue to develop with us, from delivery assistant to driver, team leader, and delivery manager, throughout your studies and beyond. We’re excited to chart this path with you.

E-bikes have evolved beyond traditional bicycles; they embody technology, design, lifestyle, and modern mobility.At our stores, we assist customers in making significant purchase decisions every day.No quick sales here; we offer honest advice, extensive knowledge, and exceptional service.That's why we need strong Sales Advisors.What Will You Do?As a Sales Advisor, you are the face of our store.You will: Welcome customers and truly listen to their needs. Provide advice on various e-bike models. Guide test rides. Translate technology into understandable benefits. Ensure a strong customer experience from entry to purchase.Each sale is customized, not a quick push. You provide persuasion, expertise, and service.You are not just a “salesperson”; you are a mobility advisor.Why Is This Position Exciting? You work with a product that is continuously evolving.

Role overview The Senior User Verification Specialist at bunq plays a key part in creating a smooth and secure banking experience for users in Amsterdam. This position centers on accurate user verification, helping account holders access their bunq accounts efficiently while maintaining high security standards. When automated systems reach their limits, this role steps in to make timely, informed decisions. Complex and high-risk scenarios often require careful judgment to keep the platform reliable and safe from fraud. Main responsibilities Conduct thorough, risk-based assessments to safeguard users against fraud without introducing unnecessary obstacles. Oversee the Enhanced Due Diligence (EDD) backlog, taking responsibility for complex, high-risk cases that need manual attention. Manage escalations by using analytical skills and clear communication, especially when issues cannot be solved through automation.

In het kortBen jij een gedreven professional met een passie voor het verbeteren van klantrelaties en het maximaliseren van klantwaarde? Heb je uitgebreide ervaring met CRM-systemen en ben je bedreven in HubSpot? Dan is de functie van CRM Specialist bij Sprints & Sneakers perfect voor jou!Over Sprints & SneakersWij zijn een B-Corp gecertificeerde growth marketing agency, gevestigd in Amsterdam en Groningen. Wij helpen missiegedreven merken duurzame groei te realiseren door middel van data-gedreven experimenten, innovatieve technologieën, AI en creativiteit. Met de focus op bedrijven die een positieve impact op de wereld willen maken, optimaliseren wij de volledige marketingfunnel in agile “sprints”. Ons dynamische team, bestaande uit data-experts, growth marketeers en AI-specialisten, werkt samen om merkbekendheid om te zetten in merkambassadeurschap. Als de eerste B-Corp Growth Agency van Nederland, zetten we ons in voor de 17 Duurzame Ontwikkelingsdoelen van de VN. Onze cultuur is fris en no-nonsense, waarbij we startup-energie combineren met de ervaring van gevestigde bedrijven.Jouw impact binnen deze rolSamenwerken met diverse teams om klantgerichte strategieën te ontwikkelen;Analyseren van klantgegevens en deze omzetten in effectieve acties;Ontwikkelen en implementeren van lead nurturing strategieën;Zorgen voor een naadloze klantervaring gedurende het gehele traject;Optimaliseren van CRM-processen om de efficiëntie en klantwaarde te verhogen.

Join the vibrant team at Peakz Padel, where we are redefining the game of padel since 2015. Our unique approach combines boldness, energy, and a fun atmosphere, creating a lively environment that feels more like a community than a traditional workplace. As part of our team, you will contribute to one of the fastest-growing sports globally while advancing your own career.We are currently seeking an enthusiastic Club Host & Customer Care Specialist for our location at Amsterdam Olympiaplein!As a host, you will be the true MVP of our club. You will own the atmosphere from the first greeting to the final high five. New players will feel welcomed as you explain the game rules with flair, while regulars will appreciate your friendly acknowledgments after their matches. Our hosts ensure that everyone experiences the Peakz Padel energy both on and off the court.Since Olympiaplein does not have a hospitality area, your focus will be on engaging with players, maintaining the cleanliness of the facility, and performing customer care tasks.

Why Join NebiusNebius is at the forefront of a transformative shift in cloud computing, dedicated to empowering the global AI economy. We provide our clients with innovative tools and resources, enabling them to address real-world challenges and revolutionize industries without incurring exorbitant infrastructure costs or needing to develop extensive in-house AI/ML teams. Our team operates on the cutting edge of AI cloud infrastructure, collaborating with some of the most experienced and visionary leaders in the engineering field.Our Work EnvironmentHeadquartered in Amsterdam and publicly traded on Nasdaq, Nebius boasts a global presence with R&D hubs across Europe, North America, and Israel. Our diverse team of over 1,400 professionals includes more than 400 highly skilled engineers specializing in both hardware and software engineering, complemented by a dedicated in-house AI R&D team.The RoleWe are in the process of establishing our L3 Support Line, which will serve as the central hub of expertise for datacenter operations, focusing on servers, firmware (BIOS/BMC), and advanced Linux diagnostics across Europe and the United States.This senior technical role emphasizes in-depth investigations, cross-site pattern recognition, and collaboration with R&D and ODM vendors to implement lasting solutions. You will be instrumental in transforming complex incidents into scalable resolutions while enhancing the capabilities of L1/L2 teams through robust technical support.Join us in our office located in Amsterdam, Netherlands.Your Responsibilities Will Include:In-depth Technical Investigation (Primary Focus)Leading root cause analysis that goes beyond L2 depth (GPU failure...)

Role Overview JetBrains is looking for a Customer Success Engineer for YouTrack. This role focuses on helping customers get the most out of YouTrack for project management. The position is open to candidates based in Amsterdam, Berlin, Munich, Prague, or remotely within Germany. What You Will Do Work closely with clients to support and improve their use of YouTrack Apply technical knowledge to help customers optimize their project management workflows Communicate with customers in German, offering guidance and troubleshooting when needed What We Look For Fluency in German Technical understanding of YouTrack or similar project management tools Strong communication skills Locations Amsterdam, Netherlands Berlin, Germany Munich, Germany Prague, Czech Republic Remote (within Germany)

About Us:At Brooks Running, we are passionate about movement and its power to enhance life. Our mission is to craft exceptional gear and experiences that empower individuals to discover their most vibrant selves—whether that’s through a meditative run, a euphoric feeling, or crossing the finish line.Our culture is ignited by collaboration, creativity, and a shared commitment to innovation, making Brooks a dynamic place to grow and thrive.Our Core Values:• Runner First: We prioritize the needs of runners in all we do.• Word is Bond: We uphold our promises.• Champion Heart: We give our best in every endeavor.• There is no “I” in Run: We foster generosity and teamwork.• Keep Moving: We seek joy in daily movement because it fuels our spirits!We embrace diversity and welcome individuals from all walks of life to join us in inspiring others through the transformative power of movement. Together, let’s run toward a brighter future!

Are you a naturally friendly individual who thrives on spreading joy?Do you possess a proactive mindset and excel at creative problem-solving?Is being part of a vibrant team something you truly value?Do you have experience in providing exceptional support to customers across multiple channels?At bloomon, while our talented Flowers team curates stunning bouquets, our Customer Delight team is dedicated to ensuring our customers have an extraordinary experience. We are committed to providing round-the-clock support, answering every inquiry, and continuously seeking ways to enhance our customer interactions.We welcome applications from those passionate about outstanding customer service and eager to develop their skills. If you are a fluent speaker of Dutch and English (with additional needs for German and Danish speakers!), and have some experience in a customer-focused role, we would love to connect with you! We hire throughout the year and offer flexible hybrid working schedules (24-40 hours per week) from Monday to Sunday. Our offices are located in Amsterdam and London, with remote opportunities available in Germany.More about bloomon...bloomon is revolutionizing the floral industry by streamlining the traditional supply chain! We eliminate the auction and wholesale steps, shortening the journey for our flowers. Through innovative technology, branding, and creativity, we deliver delightful gifts and subscriptions to our customers throughout Europe.Since our launch in Amsterdam in 2014, we have partnered with Bloom & Wild, the fastest-growing ecommerce company in the UK (as recognized by the Financial Times) in 2021. Our group is supported by top-tier investors and encompasses three strong brands: Bloom & Wild, bloomon, and Bergamotte. Together, we have successfully fulfilled over 20 million orders, establishing ourselves as Europe’s largest direct-to-consumer flower business.Our mission is to create a destination that adds thoughtfulness and beauty to life. We are expanding beyond flowers and plants, starting with the Bloom & Wild brand, to include categories such as cakes, candles, and cocktails, aiming to become Europe’s premier direct-to-consumer gifting platform.We are passionately committed to our people and our planet, proudly holding B Corp™ certification, dedicated to fostering long-term positive change for our communities and the environment.Creating an inclusive and supportive workplace is paramount to us. We embrace diverse backgrounds, perspectives, and experiences, encouraging open dialogue to foster a collaborative environment.

About s4ds4d is an innovative Software as a Service (SaaS) company dedicated to empowering Quick Service Restaurants (QSRs) with an omnichannel operating system designed for optimum efficiency and effectiveness. Our mission is to help restaurants maximize their order potential by leveraging cutting-edge technology and a diverse array of functionalities. Our team thrives on collaboration and accountability, creating a work environment that supports flexible working conditions. Recognized as one of the top-performing SaaS companies in the Netherlands by Deloitte Technology Fast 50 and Saas100 (MT/Sprout), we are proud to be at the forefront of our industry. We are on the lookout for a Team Lead Support to enhance our support efforts with our partners.Job OverviewWe seek a dedicated Team Lead Support who will be instrumental in ensuring exceptional service delivery to our esteemed clients, including New York Pizza, Telepizza, Apache Pizza, and Pizza Hut. The Support team plays a crucial role in assisting our customers to fully benefit from our solutions. When inquiries arise from our partner headquarters or specific outlets, they turn to our Support team for assistance.The Support team, composed of Support Heroes—students working shifts from 5:00 PM to 11:00 PM—represents the first point of contact during our busy “Hungry Hours.” They address queries ranging from operational adjustments, such as store opening hours and promotional setups, to technical issues like system bugs or outages. In this role, you will be responsible for managing and mentoring this team.Your focus will be on coaching the Support Heroes, refining processes, and implementing proactive measures to minimize recurring inquiries. This includes conducting training sessions for franchisees and store staff. During office hours, you will also address incoming queries from our partners, although they tend to be less frequent during the day.Collaboration is key; you will work closely with our Head of Operations and COO to transform Support into a true driver of customer satisfaction, ensuring continuous improvement in our service levels.

About GigsAt Gigs, we are revolutionizing mobile services by creating an operating system that allows tech companies to seamlessly integrate global connectivity into their offerings.Similar to how Stripe empowers businesses to add payment options within moments, Gigs enables platforms to incorporate connectivity, thus merging conventional telecom with innovative technology. We simplify the complexity of telecom, automating provisioning for various sectors, from fintechs introducing mobile services to HR platforms providing work phone plans.Our team comprises around 100 talented individuals across the US and Europe, supported by nearly $100 million in funding from notable investors like Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we unite early-stage engineers, product designers, and business experts from renowned firms such as Stripe, Airbnb, and Shopify. We are addressing significant technical and regulatory hurdles to ensure a truly seamless connectivity experience.If you have a passion for exploration, innovation, and desire to influence the future of telecom, we would be excited to connect with you.The RoleAs a Technical Support Engineer, you will be the cornerstone of our support operations. Your commitment to excellence will shine through in every interaction, whether you're assisting a business customer or an end-user, adapting intuitively to their unique perspectives. You will not merely address the tickets assigned to you; instead, you will take ownership of a healthy support queue, ensuring the entire operation functions seamlessly.In this position, you will serve as the primary escalation point for intricate connectivity issues that challenge our Tier 1 partners. You will traverse the entire technical stack—debugging API logs and troubleshooting live network connectivity problems for end-users. Acting as a bridge, you will translate technical root causes into straightforward solutions for our customers while providing essential insights back to our Product and Engineering teams. Your efforts will ensure that when users need to connect, the Gigs platform delivers effectively.This position is based in our Amsterdam hub.

Are you passionate about being the first point of contact for residents in Amsterdam and making a meaningful contribution to sustainable, appropriate support? Join Team Welkom at SEZO!About UsAt SEZO/Buurtteam Amsterdam Nieuw-West, we prioritize people. Every day, we assist residents with inquiries regarding healthcare, finances, housing, health, employment, parenting, community engagement, and safety. We listen, collaborate, and empower individuals to regain control over their lives.Operating from various neighborhood teams in Nieuw-West, we adopt an integrative approach, looking beyond immediate concerns to work with local partners to find sustainable solutions. Our diverse organization comprises neighborhood team members, social counselors, community workers, youth professionals, and supportive staff.We are a committed organization that values collaboration, development, and humanity. A place where everyone is welcome, and together we build a community where everyone can participate.Welcome TeamTeam Welkom serves as the “front door” of SEZO. It is the primary point of contact for residents seeking assistance from the neighborhood team, available through phone, digital platforms, or in-person meetings, including 'WegWijsSalons' and consultations at local venues.Our team consists of neighborhood support workers, coordinators, volunteers, social counseling assistants, and KCC staff. Together, we provide a familiar and accessible entry point for residents in need of support.Your Role as a Community Support Worker in the Welcome Team:You assist residents with their support inquiries, both over the phone and in-person.You engage with a diverse range of residents daily, with each day presenting new challenges.You ensure a professional and welcoming environment.You provide immediate assistance: informing, advising, and initiating appropriate follow-up actions.You collaborate with referrers, schools, and other chain partners.You communicate clearly about what residents can expect.You conduct conversations at the reception, on-site, and via phone.You assess situations, delegate tasks, and document them meticulously.You engage in reflection through team meetings, case discussions, and peer reviews.

Join our team as a ServiceNow Support Engineer, where you'll play a crucial role in enhancing our IT service management processes. You will provide expert support and maintenance for ServiceNow applications, ensuring optimal performance and user satisfaction. Collaborate with cross-functional teams to troubleshoot and resolve issues, implement enhancements, and drive continuous improvement initiatives.

At Datadog, we are not just a company; we are a community of passionate product experts dedicated to empowering our clients through exceptional technical support. The Technical Solutions team plays a pivotal role in our global expansion efforts by enhancing the experience of both prospective and existing customers. As a Premier Support Engineer (PSE), your primary responsibility will be to assist our Premier Customers with their technical inquiries regarding the Datadog platform. You will engage with our clients through various support channels and participate in cadence calls, demos, presentations, and conferences, contributing to exciting side projects along the way. This role allows you to directly influence the success of our Premier Customer base in a dynamic environment that fosters growth and innovation.At Datadog, we prioritize a collaborative office culture that enhances relationships and sparks creativity. Our hybrid workplace model enables our Datadogs to achieve a work-life balance that suits their individual needs.