German Speaking Customer Service Agent - Remote from Greece

Join the dynamic team at Mercier Consultancy as a German Speaking Customer Service Agent! This exciting opportunity allows you to work remotely from Greece, offering exceptional support to our valued German-speaking clients. Your primary focus will be on addressing inquiries and resolving concerns efficiently, ensuring a positive experience for our customers…

The TeamOpenBet stands as a premier global provider in the betting and gaming entertainment industry, partnered with over 200 clients to craft unforgettable winning moments for millions of players globally. From managing bets during landmark events such as the FIFA World Cup and the Super Bowl to developing innovative products like BetBuilder, we are committed to enhancing the player experience with top-tier content, state-of-the-art technology, and robust player protection mechanisms.For more than 25 years, our unparalleled platform has fueled the most prominent betting brands, maintaining optimal performance with 100% uptime, unmatched scalability, and rapid response times. With 85 licenses and a clientele that includes 20 operators from the World Lottery Association, our team of over 1,200 experts across 14 countries remains at the forefront of the industry. Join OpenBet and elevate your career by being part of a dynamic global team that is shaping the future of betting entertainment for millions.The GoalAs a Senior Software Engineer at OpenBet, you will gain exposure to vital systems, along with comprehensive training and mentorship to advance both our software and your professional growth.Your Responsibilities:Develop new features and functionalities for high-transaction, large-scale betting platforms and systems;Lead design and code reviews;Identify and resolve performance bottlenecks in the software;Design modular, scalable, and portable solutions; spearhead enhancements to system architecture;Mentor, guide, and potentially manage junior software engineers;Collaborate with customer stakeholders to communicate complex technical concepts.Your Profile:A bachelor’s degree in computer science, engineering, or information systems from a recognized institution;Proven programming proficiency in Java;Strong foundational programming skills (data structures, algorithms);Experience in database design and optimization (any vendor);Familiarity with web technologies and internet protocols (SOAP, WS-*, ReST, XML, HTTP, TCP/IP);Exceptional communication skills, both written and verbal;6+ years of professional software development experience.Preferred Skills and Experiences:Experience in Linux development;Proficiency in TCL;Web development experience with React, HTML, HTML5, and CSS;Knowledge of Agile methodologies, Scrum, BDD, TDD;Experience with Jenkins or other CI tools;Good understanding of Git or other version control systems;Scripting knowledge in Bash, Perl, Python, and JavaScript;Experience developing software that integrates with third-party systems;Background in software development for high-availability environments.

Are you passionate about making clients feel valued and building enduring partnerships? Our client is seeking a dedicated and detail-oriented German-speaking Digital Marketing Account Manager to join their dynamic team in Athens.In this role, you will collaborate closely with clients and internal teams to ensure the seamless execution of digital advertising campaigns, driving exceptional results.Your daily responsibilities will encompass:Fostering and nurturing strong, trustworthy relationships with clientsGrasping client objectives and market dynamics to provide tailored solutionsFormulating clear account strategies that align with both client and business goalsDelivering insightful recommendations and identifying opportunities for campaign enhancement and growthSwiftly addressing issues to ensure a smooth campaign executionKeeping abreast of digital advertising trends and emerging best practicesMaintaining accurate records of client interactions, forecasts, and pipelinesConsistently achieving or surpassing revenue and performance targets

Join Our Team in Athens!Are you a German native or fluent speaker with excellent English communication abilities? Are you eager to advance your career in a vibrant, multicultural setting in historic Athens? This is the opportunity you've been looking for!Become a part of our German Customer Support team and help us enhance customer experiences.As a dedicated customer service specialist, your primary responsibilities will include: Delivering exceptional support to our customers via phone and email on various inquiries Providing accurate and comprehensive information using established procedures Taking ownership of customer queries to ensure timely resolutions Fostering meaningful relationships by addressing customer questions in a friendly, professional manner Meeting and exceeding customer service quality standards, compliance regulations, and productivity targets Creating outstanding customer experiences that we can all take pride in Following management directives and providing constructive feedback

Join Mercier Consultancy as a German-Speaking Consultant in our IT Support & Cybersecurity Solutions Department. In this essential entry-level role, you will serve as a key point of contact for our German-speaking clients, delivering unparalleled support for their IT and cybersecurity requirements. Your contributions will play a crucial role in ensuring that clients implement robust security protocols and maintain efficient IT operations.In your capacity as a consultant, your primary duties will include diagnosing IT issues, providing guidance on cybersecurity best practices, and conducting training on our software solutions. This position is vital for building communication and trust with our clients, ensuring they receive the necessary support to effectively tackle their IT challenges.

Are you a seasoned Customer Support Team Leader eager to elevate your career? Join us at one of Europe's most rapidly expanding companies and lead a dedicated support team!In this role, you will embody customer obsession, demonstrating the importance of customer interactions beyond mere problem-solving. You will inspire your team to enhance our support standards and provide exceptional service.Your Responsibilities:Lead by example, showcasing what it means to be customer-centric.Effectively communicate and adapt your tone to meet the diverse needs of our customers, including courier partners and merchants.Drive results by ensuring tasks are completed efficiently.

apply2day is hiring a German Customer Service Specialist - Banking to join an on-site team in Athens, Greece. This role supports retail banking customers for a major US bank with operations in Europe. The team works structured hours and values professional growth within a BPO setting focused on delivering strong customer support. What You Will Do Handle incoming and outgoing customer contacts by phone, email, and chat with efficiency and professionalism. Understand customer needs and resolve inquiries to support high satisfaction levels. Build and maintain trust with customers through clear and open communication. Use relevant tools and systems to provide accurate and timely information. Achieve individual and team targets, including call quotas and service quality standards. Document customer interactions, process account requests, and keep thorough records. Follow all communication protocols, procedures, and policies, especially when handling sensitive information. About the Role This position is based on-site in Athens. The work environment is structured and offers opportunities for career advancement. The focus is on supporting retail banking customers and maintaining high service standards.

Join Sleed, an award-winning web development and digital marketing agency based in Athens. With extensive experience in the industry and strategic partnerships with Prestashop and Google, we have been recognized as the e-business and e-commerce agency of the year four times.We are seeking a passionate Back-end Developer who enjoys coding and using programming languages to create innovative solutions that simplify users' lives. If you're excited about working on a variety of web applications, e-commerce platforms, websites, dashboards, and comprehensive systems, we want to hear from you!The ideal candidate possesses significant experience in back-end development, particularly with PHP, and a strong appreciation for e-commerce platforms such as PrestaShop and Shopify.Your daily responsibilities will include:Addressing technical challenges and fulfilling project requirementsAssisting in performance profiling, troubleshooting, and resolving production issuesCollaborating with the project management team to define implementation strategies and provide time estimates for tasksOffering consultancy on optimizing processes, tools, and technologiesIntegrating user-facing elements with server-side dataEnsuring UI/UX design feasibilityOptimizing applications for speed and scalabilityUpholding application security through secure coding practicesWorking collaboratively with team members and stakeholdersMentoring junior engineers through pair programming and knowledge sharingAutomating repetitive administrative tasksDelivering results on timeTesting deliverables to ensure quality

Are you an enthusiastic and driven Business Analyst / Product Owner with proficiency in German? EUROPEAN DYNAMICS is eagerly looking for a talented Business Analyst / Product Owner to become a vital part of our innovative team. This position offers the flexibility to work remotely from anywhere within the EU or from our offices located in Athens or Thessaloniki. You will also have the opportunity to travel to client sites in Germany, Switzerland, and Austria for interactive workshops.Your Responsibilities:Engage in business analysis while closely collaborating with client stakeholders and the development team;Assess, refine, and document user and system requirements;Facilitate communication with clients and internal teams;Lead workshops and guide decision-making processes;Conduct software testing, provide user training, manage 3rd-level support requests, and ensure proper documentation maintenance;Contribute to project management and reporting activities.Qualifications:University Degree in Computer Science, a scientific discipline, or Economics;Highly motivated, analytical, communicative, and results-oriented;Experience in requirement engineering, software testing, support, and/or software development;Familiarity with UML, XML/XSD, SQL, usability, and accessibility is advantageous;Fluency in German at a C1 level or higher.What We Offer:We are committed to recognizing talent and dedication. Here’s what you can expect as a member of our team:Attractive full-time salary;Comprehensive Private Health Coverage through our group program;Flexible Working Hours;Access to state-of-the-art tools;Opportunities for Professional Development, including language courses, specialized training, and continuous learning;Career Advancement: Collaborate with some of the most innovative experts in the field;A Dynamic Work Environment that encourages challenging goals, autonomy, and mentorship, promoting both personal and organizational growth.If you are looking for an exciting challenge, eager to work with cutting-edge technologies while enjoying the process, we invite you to apply! Please submit your detailed CV in English, referencing: BAPOG/02/26.Explore our other open positions by visiting the careers section of our website (www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.EUROPEAN DYNAMICS (ED) (www.eurodyn.com) is a prominent European company specializing in Software, Information, and Communication Technologies, with a strong international presence (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valletta, Vienna...).

Join Mercier Consultancy as a German Speaking Consultant in our Cryptocurrency & Blockchain Technology Department! This is an exciting Entry Level opportunity where you'll play a crucial role in assisting our German-speaking clients as they explore the dynamic world of cryptocurrency and blockchain technology. Your insights will empower clients to navigate complex challenges and utilize our cutting-edge solutions effectively.In this role, your responsibilities will include delivering engaging training sessions, addressing client inquiries, and offering troubleshooting support for our cryptocurrency products and services. Your dedication to outstanding customer service will help build robust client relationships and ensure satisfaction.Key Responsibilities: Provide assistance to German-speaking clients regarding cryptocurrency and blockchain inquiries Conduct tailored product demonstrations and training sessions that meet client needs Resolve technical issues efficiently and effectively Document client interactions and feedback thoroughly Collaborate with internal teams to enhance service offerings based on client insights Stay updated on the latest trends and advancements in cryptocurrency and blockchain

Join Binance, the world’s leading cryptocurrency exchange, as a Bilingual Customer Service Representative fluent in German and English. In this role, you will provide exceptional support to our diverse customer base, addressing inquiries and resolving issues with professionalism and efficiency. Your expertise in both languages will help bridge communication gaps and enhance our customers' experience.

Are you fluent in German? Join our enthusiastic team as a German Customer Support Consultant! If you love TV shows, this is the perfect opportunity for you.Embark on an exciting career journey in Greece with one of the world's foremost entertainment service providers!Pack your bags for Athens and take the first step in your professional adventure.Your responsibilities will include:Engaging with subscribers via chat and phoneProviding assistance with payment-related inquiriesTroubleshooting issues related to streaming and contentGuiding subscribers on how to navigate Netflix and addressing their questions

Are you ready to become part of the German Customer Support Team for Mercedes-Benz, a renowned leader in the automotive industry known for its premium and luxury vehicles?We are on the lookout for fluent German speakers who are excited to join our team in Greece and support the automotive industry's finest!Key Responsibilities: Deliver exceptional customer service and technical assistance to users of luxury vehicles, ensuring high satisfaction through various communication channels including inbound calls, chats, and emails. Build rapport and trust with customers via empathetic and personalized interactions. Aim for first-call resolution by taking genuine ownership of customer inquiries and challenges. Engage with clients in a warm and professional manner, actively addressing their concerns. Provide solutions and support in line with company customer service policies. Maintain an extensive customer relationship database to track support levels and satisfaction metrics.

Join the German Customer Support Team at the world's leading automotive company, renowned for its premium and luxury cars and vans. If you are a fluent German speaker eager to work in Greece, this is your opportunity!Key ResponsibilitiesDeliver exceptional customer service and technical support to users of luxury vehicles regarding digital services, ensuring high customer satisfaction through multiple communication channels (including inbound calls, chats, and emails).Establish trust with customers through empathetic and personalized interactions.Aim for first-call resolution while taking full ownership of customer inquiries and issues.Engage clients in a friendly and professional manner, actively listening to their concerns.Provide support and solutions aligned with the company's customer service policies.Maintain a high level of customer support and satisfaction by managing a customer relationship database.

Are you skilled in payroll administration and fluent in German? Join an esteemed international healthcare company dedicated to enhancing the lives of individuals in the German market. This role offers a hybrid working model in beautiful Athens, allowing you to balance office and remote work.We are seeking a talented German-speaking Payroll Assistant (Mid to Senior level) to bolster our client's expanding team. The company specializes in incontinence products and care services, operating its own warehouse in Cologne and collaborating closely with its headquarters in Hamburg.Key ResponsibilitiesFacilitate payroll-related administrative processes tailored for the German market.Engage with internal teams and external partners in German through various communication channels (email, phone, chat).Collect, review, and maintain payroll data and employee records with precision.Input, update, and validate information accurately in ERP and HR/payroll systems.Assist in monthly payroll preparation, documentation, and necessary follow-ups.Coordinate with HR, accounting departments, and external payroll service providers.Manage general back-office and administrative tasks related to payroll operations.Ensure compliance, confidentiality, and accuracy in all payroll-related activities.

Are you proficient in the German language? A fantastic opportunity in the technical support field is about to transform your career!We are on the lookout for a passionate and communicative Technical Support Consultant to join our client's team. Are you ready to embark on this exciting journey?This is your chance to work as a Technical Support Consultant for one of the leading tech companies, where you'll enjoy an exceptional working environment.In this role, you will be the first point of contact for customers, addressing and resolving their technical issues while nurturing solid customer relationships through prompt and professional assistance.Leverage your language skills and become part of a vibrant, multicultural team in Greece!Key ResponsibilitiesAs a German Technical Support Consultant, your duties will include:Handling incoming phone calls and assisting callers with various computer-related issues.Listening attentively to customer concerns to assess and resolve their problems.Utilizing customer information to diagnose technical issues and guide them through the necessary steps for resolution.Consulting the solutions database for existing customer problems and solutions, while contributing new information as required.Responding to emails and online chat inquiries for technical support.QualificationsThe ideal candidate for the German Technical Support Consultant position should possess:Native or C2 level proficiency in German.B1-B2 English proficiency.A strong interest in technology and a desire to learn about new innovations.Excellent communication skills.Previous experience in customer support is advantageous.BenefitsUpon succeeding in this role as a German Technical Support Consultant, you will enjoy:A competitive salary with two additional salaries per year.A monthly productivity bonus.Comprehensive relocation support (including flight to Greece, four weeks of hotel accommodation, airport transfers, help with apartment hunting, and real estate fees covered when applicable).A health package.Full training provided by certified instructors.Opportunities for professional growth and development.Participation in special events and community initiatives.Free online Greek language courses.A state-of-the-art workplace with relaxing break areas.The opportunity to work for a Great Place to Work-Certified company that values diversity and provides equal opportunities for all.

Join our innovative team as an Angular Frontend Software Developer and contribute to the creation and enhancement of cutting-edge Angular applications. We are seeking a dedicated professional fluent in English to work from our Athens office, where you will play a vital role in delivering high-quality web solutions.Your Responsibilities: Develop and maintain responsive web applications utilizing the latest JavaScript frameworks and libraries; Design and implement interactive web-based user interface components; Conduct thorough testing to ensure cross-browser compatibility of front-end elements.

Join our dynamic team at European Dynamics as a highly motivated Full Stack Developer. This position offers an exciting opportunity to work on complex and demanding projects, particularly within the framework of the Horizon 2020 program. You will collaborate with a team of expert Full Stack Developers and DevOps Engineers, utilizing cutting-edge technologies such as Java EE multi-tier architecture to tackle challenging IT software projects.Key Responsibilities: Analyze, design, develop, and maintain sophisticated web-based Java applications as part of a highly skilled team that adheres to professional standards and methodologies; Deliver quality software that meets system specifications and aligns with company standards and quality requirements; Contribute to project and system documentation, creating comprehensive technical documents; Support business development through customer requirement analysis, effort estimation, and solution concept design, both in-house and on-site with international clients; Lead the evolution of development processes and methodologies by proposing innovative ideas.

Join a pioneering leader in the education technology sector and be part of a global enterprise that excels in the assessment and certification of professional skills across over 200 countries. This is your opportunity to apply now!PeopleCert is actively seeking a skilled Localisation Associate to facilitate the comprehensive translation of Business and IT products from English to German, encompassing essential resources like official publications, examinations, and training materials.In this role, you will manage translation projects, guaranteeing high-quality outcomes by collaborating with freelancers, Language Service Providers (LSPs), and Subject Matter Experts (SMEs). Your responsibilities will cover translating, editing, proofreading, onboarding external collaborators, and streamlining workflows for both accuracy and efficiency.Working in close partnership with the Localisation Lead, Enterprise Project Manager, and various internal teams, you will ensure the timely execution of projects while acting as the primary contact for feedback and resolution of any issues.Your key responsibilities will include:Overseeing the creation, management, and execution of translation projects within the XTM TMS (Translation Management System), ensuring adherence to deadlines, budgets, and quality benchmarks in collaboration with the Enterprise Project Manager.Identifying and deploying AI tools (such as machine translation and language models) to enhance workflow efficiency, minimize manual tasks, and maintain output quality.Managing translation assignments for diverse content types from English to German, ensuring consistency and quality throughout all products while working alongside content teams.Performing file alignments, maintaining translation memories, and preparing files for translation to promote efficient resource utilization and content reusability.Recruiting, onboarding, and managing external translators, LSPs, and SMEs, fostering strong relationships to guarantee timely and high-quality deliveries. You will provide clear and concise project briefings to ensure all stakeholders understand the scope, deliverables, and expectations.Conducting thorough quality checks on translated materials to ensure their accuracy, cultural relevance, and technical precision, in partnership with the Localisation Lead to uphold PeopleCert’s quality assurance standards.Serving as the central communication hub for feedback, proactively addressing issues and escalating them to the Localisation Lead and Enterprise Project Manager when necessary.Ensuring all administrative tasks, including file management, reporting, and supplier communications, are completed accurately and promptly while collaborating effectively with internal teams to ensure smooth project operations.

Cross Border Talents is seeking enthusiastic German speakers to join a leading global brand. Are you ready to embrace the adventure of relocating abroad?Your Responsibilities as a Customer Advisor: Address and document customer inquiries received via toll-free phone lines; Accurately record consumer inquiries, questions, and feedback in the customer service database; Handle and document client complaints following the company's escalation policy; Respond to all support calls and emails within the designated service level agreements (SLAs); Utilize open-ended questions, support documents, and system training to troubleshoot issues; Provide solutions to common issues and frequently asked questions.