German Speaking Consultant in Online Security Software

Mercier Consultancy is excited to invite applications for the role of German Speaking Consultant within our dynamic Online Security Software Department. This position is crucial to our commitment to delivering high-quality security solutions tailored for our German-speaking clients. As a consultant, you will serve as a trusted advisor, guiding clients on how…

Join Mercier Consultancy as a German Speaking Content Moderator in our vibrant Social Media Department! In this pivotal role, you'll play a key part in maintaining the safety and engagement of our clients' social media platforms, ensuring they align with community standards. Your fluency in German will empower you to effectively communicate with users and manage a wide range of content.As a Content Moderator, your main responsibilities will include reviewing and moderating user-generated content, interacting with users, and strictly adhering to community guidelines. Your critical thinking skills and meticulous attention to detail will be essential in spotting inappropriate content and promoting a respectful online atmosphere. Be a part of our mission to enhance our clients' online presence!

Hello there! Are you ready to embark on your first exciting journey in recruitment while utilizing your German language skills?At Speakit, we specialize in connecting remarkable individuals with transformative career opportunities. We are seeking a native German-speaking Junior Recruiter to enrich our vibrant and dynamic team in Athens! If you have a passion for engaging conversations, tackling challenges, and pursuing ambitious goals (all while having a great time!), this role could be your perfect match.

Join our client’s team in Athens as a German-speaking Team Leader in Customer Care. This is an exciting opportunity to oversee a dedicated team within the tourism and flight booking sector. Your role will focus on providing exceptional service while driving performance through strategic initiatives, managing KPIs, and nurturing strong client relationships.Key ResponsibilitiesLead, coach, and mentor a team of customer care agents (currently ~8, with the potential for growth)Monitor and enhance team performance through KPIs, implementing action plans to meet targetsMaintain daily direct communication with clients (German-speaking only)Ensure top-notch service delivery and continuous improvement in performanceInspire and motivate the team, fostering a positive and results-oriented atmosphereAddress complex operational issues and deliver effective solutionsFacilitate onboarding, training, and ongoing coaching programsRequirementsFluency in German (C2) and proficient English skills (C1-B2)Demonstrated leadership experience in BPO or customer care settingsFamiliarity with KPIs, metrics, and performance managementExcellent communication and presentation abilitiesA proactive mindset with a strong drive to achieve resultsAble to thrive in a fast-paced and dynamic environmentPreferred QualificationsExperience in sales or cross-selling (e.g., insurance products)Proficiency in coaching methodologies and talent developmentBenefitsSalary: Up to €1,750 gross/month (dependent on experience, negotiable)Monthly transportation allowance (€100)Metro cardComprehensive private life and medical insurancePotential hiring bonusOpportunity to collaborate with international clients and gain valuable exposureCareer growth potential within a developing team structureWorking Conditions100% on-site roleFlexible schedule options (shifts between 09:00–21:00 or 11:00–19:30 based on team needs)Opportunity for one trip to Germany for training or client meetings

iKnowHow Group has been at the forefront of Software & Robotics Solutions for nearly 23 years, providing innovative solutions worldwide. Our commitment to utilizing cutting-edge technologies drives our project development from inception to realization. The Robotics & Innovation division specializes in crafting bespoke robotic systems tailored to client needs.We are seeking a talented Java Tech Lead with exceptional technical expertise and substantial experience to spearhead exciting projects within the Banking Sector. This position is an opportunity to shape the future of technology in a dynamic and rewarding environment.Key Responsibilities:Lead and define the architectural vision for solutions, ensuring alignment with operational objectives.Develop a robust solution architecture that meets both functional and non-functional requirements.Adhere to architectural principles, ensuring technical solutions align with the business and client product roadmap.Design a sustainable architecture based on proven principles.Evaluate and recommend technologies to facilitate project development and maintain long-term viability.Engage with clients to clarify and enhance their requirements.Mentor and develop team members, sharing reusable techniques and best practices.Foster team productivity and motivation through effective communication and collaboration to achieve outstanding results and ensure client satisfaction.

Are you ready to enhance operational excellence while delivering exceptional service to our customers? We are in search of an Online Exams & Customer Experience Assistant fluent in German to join our dynamic team at PeopleCert. Your role will be instrumental in ensuring the integrity of our examination processes and elevating customer satisfaction across our global certification services. Be part of our mission and make a significant impact!As an Online Exams & Customer Experience Assistant - German Speaking, your responsibilities will encompass:Customer Service:Deliver outstanding customer support to candidates, testing centers, and various stakeholders using email, chat, and phone communications.Resolve inquiries and issues promptly to guarantee a seamless customer experience throughout the examination and certification lifecycle.Online Proctoring:Ensure the secure and fair administration of certification exams at designated testing centers or online platforms.Uphold exam regulations and protocols to protect the integrity of the certification process.Address any technical or procedural challenges that may arise during examinations.Back-Office Exam Operations:Perform administrative duties related to exam registrations, scheduling, and results processing.Maintain precise and current records in our systems, ensuring compliance with established procedures and standards.Collaborate with cross-functional teams to optimize processes and enhance operational efficiency.General Duties:Foster effective teamwork by collaborating with other departments to achieve optimal outcomes.Adapt to various tasks and duties relevant to the role, employing a flexible and customer-centric approach to support PeopleCert’s global operations across different time zones.Align your work with our core values of “Quality - Passion - Integrity - Innovation” at all times.

Join Mercier Consultancy as a passionate German Speaking Customer Service Representative in our Beauty & Skincare Products Department! In this dynamic entry-level position, you will play a vital role in enhancing the experience of our German-speaking clientele by providing outstanding support and guidance on our premium range of skincare and beauty products.Your expertise in the German language will be crucial in addressing client inquiries regarding product specifications, application advice, order statuses, and other related queries. You will significantly contribute to empowering customers to make informed decisions and showcase our commitment to offering high-quality beauty solutions.Key ResponsibilitiesRespond to customer inquiries in German through phone, email, and chat regarding beauty and skincare productsProvide product recommendations, application tips, and assist with order placementsEffectively resolve customer issues and offer timely solutionsMaintain accurate records of customer interactions and document inquiries within our CRM systemCollaborate with product and logistics teams to ensure exceptional customer satisfactionCollect and relay feedback on customer experiences to enhance our product offerings and servicesStay informed on new products and trends within the beauty and skincare industry

Join Mercier Consultancy as a passionate German Speaking Customer Service Representative in our Fashion & Apparel Department. In this vibrant role, you will deliver exceptional support to our German-speaking clientele, guiding them through our stylish fashion and apparel offerings effortlessly.Your fluency in German is crucial for addressing product inquiries, processing orders, and resolving customer concerns. Your enthusiasm for fashion and commitment to customer satisfaction will play a vital role in enriching our customers' shopping experiences.Key Responsibilities Handle customer inquiries in German through phone, email, and chat about fashion and apparel products. Assist clients with order placements, tracking, and returns. Provide detailed information regarding products, sizing, availability, and promotions. Accurately document customer interactions in our CRM system. Work collaboratively with logistics and inventory teams to ensure prompt order fulfillment. Collect customer feedback to enhance our fashion collection. Stay informed about the latest fashion trends to offer well-informed assistance and recommendations.

Join Mercier Consultancy, a leader in financial services, as a proactive German Speaking Customer Service Representative within our Financial Department. In this vital position, you will deliver outstanding support to our German-speaking clientele, guiding them through inquiries regarding our diverse financial products and services.Your proficiency in German will be crucial as you assist clients in comprehending financial procedures, resolving concerns, and navigating our extensive offerings. As a key contributor, you will play an essential role in enhancing customer satisfaction while upholding the integrity and trustworthiness of our financial services.Key Responsibilities Provide prompt responses to customer inquiries in German about financial products and services through phone, email, and chat. Support clients with account management, transaction inquiries, and service-related queries. Address and resolve customer issues swiftly and professionally, maintaining a high level of customer satisfaction. Accurately document customer interactions in our CRM system. Collaborate effectively with financial advisors and internal teams to deliver optimal solutions. Collect and communicate customer feedback to enhance service offerings. Stay updated on financial regulations and product offerings to assist clients better.

Mercier Consultancy is excited to offer an exceptional opportunity for a German Speaking Customer Support Representative within our Home Appliances Department for one of our esteemed clients! In this vital entry-level position, you will serve as the primary point of contact for our German-speaking customers, providing assistance with inquiries, product details, and troubleshooting related to their home appliances. Your knowledge in both customer service and product specifics will play a crucial role in ensuring a positive experience for our clientele.If you possess a passion for customer service and excel at problem-solving, we are eager to welcome you to our team. Join us in our commitment to delivering outstanding service and support to our valued customers!

At Mercier Consultancy, we are thrilled to announce a fantastic opportunity for a German Speaking Customer Support Representative to join our Mobile Banking Services Department. In this vital role, you will deliver outstanding service to our German-speaking clientele, addressing their inquiries regarding our innovative mobile banking solutions. Your language proficiency and customer service skills will be instrumental in ensuring a seamless and enjoyable experience for our users.This position is ideal for technology and finance enthusiasts who wish to play a crucial role in enhancing customer satisfaction. You will assist clients in navigating our mobile banking platform, resolve issues, and improve their banking experience overall.Key Responsibilities Handle customer inquiries in German through phone, email, and chat Support clients with questions regarding mobile banking features, transactions, and account management Thoroughly document all client interactions and solutions within our CRM system Collaborate with cross-functional teams to tackle complex client issues Advise on best practices for utilizing mobile banking services Collect client feedback to contribute to service improvements Engage in training and development sessions to expand product knowledge

Join Mercier Consultancy as a German Speaking Customer Support Representative within our dynamic Online Music & Podcast Department! In this crucial entry-level role, you will be the primary liaison for our German-speaking users, assisting them in navigating our innovative audio platform. Your proficiency in German will be vital to providing top-notch support and enhancing our customers' audio experiences.We are on the lookout for passionate music and podcast enthusiasts who excel at delivering exceptional customer service. If you thrive in a fast-paced environment and enjoy helping others, we would love to hear from you!Key ResponsibilitiesRespond to customer inquiries in German through phone, email, and chatSupport users with account management, playback issues, and content recommendationsAccurately document customer interactions in our CRM systemWork collaboratively with internal teams to resolve user issuesProvide detailed updates about new features, content, and promotionsCollect customer feedback to enhance our servicesEngage in continuous training to improve product knowledge and service skills

Are you an enthusiastic Software Tester / Junior IT Consultant with fluency in German? Join our dynamic team at European Dynamics, where you will have the flexibility to work remotely or from our offices in Thessaloniki or Athens.Your Responsibilities:Conduct thorough software testing in close collaboration with clients and development teams.Perform manual testing of web applications.Create detailed test cases and documentation, including user manuals.Provide support and manage 3rd-level service desk inquiries.Engage in effective communication with developers and business analysts.

Join Cross Border Talents as a German Customer Advisor in the vibrant city of Athens, Greece! Since our inception in 2014, we have been dedicated to addressing the digital skills shortage through innovative recruitment strategies that connect talented individuals with top-notch employers in picturesque locations. Our mission is to enhance the career journey of our candidates by providing opportunities in cities known for their exceptional quality of life. Our commitment to excellence is reflected in the three prestigious Seals of Excellence awarded by the European Commission. With over 1,000 job openings each month across 10 EU countries, we invite you to be part of our success story!If you are eager to gain professional experience while enjoying life in Athens, a city rich in culture and history, this is the perfect opportunity for you. Picture yourself taking surfing lessons after work!Do you want to leverage your language and tech skills? Join one of the leading BPO companies in Athens, where you will represent a globally recognized brand and provide exceptional customer support while collaborating with prestigious international clients.Your Role as a Customer Advisor:Act as the face of a global brand;Thrive in a diverse, multicultural environment;Build and maintain customer relationships to ensure an outstanding experience;Utilize open-ended questions and support documents to troubleshoot effectively;Provide solutions to common queries and issues.

Cross Border Talents is actively seeking fluent German speakers to join our team in beautiful Athens, Greece. Are you ready for an exciting opportunity to work abroad in a vibrant city?Your Role as a Customer Advisor:Handle and document customer inquiries via dedicated toll-free phone lines;Ensure accurate input and maintenance of consumer inquiries, feedback, and data in our customer service database;Process and log client complaints in accordance with our established complaints escalation policy;Respond to all support calls and emails promptly, resolving issues within the specified SLAs;Utilize troubleshooting techniques through open-ended questions, support resources, and system training;Provide solutions and recommendations for frequently asked questions and common issues.

Join Mercier Consultancy as a German-Speaking Consultant within our dynamic Digital Advertising Solutions Department. This entry-level position is tailored for driven and meticulous individuals seeking to provide outstanding support to our German-speaking clients, helping them enhance their digital advertising initiatives. Your digital marketing knowledge will play a pivotal role in achieving exceptional results for our clients.In this role, you will interact with clients to identify their specific advertising objectives and offer personalized recommendations that align with their corporate goals. Your fluency in German will enable effective communication, fostering robust client relationships and ensuring high satisfaction levels.Key Responsibilities Communicate with German-speaking clients to understand their digital advertising aspirations. Assess current advertising strategies and suggest improvements. Develop tailored digital advertising solutions that meet client needs. Facilitate training sessions and workshops on digital advertising tools and best practices. Monitor and evaluate campaign metrics, delivering actionable insights for optimization. Collaborate with internal teams to provide comprehensive advertising solutions. Stay updated on the latest trends and advancements in digital advertising.

Join Mercier Consultancy as a German Speaking Consultant in our Online Payment Solutions Department. This essential role focuses on empowering our German-speaking clients to enhance their online payment systems, ensuring they benefit from comprehensive support and effective tools for seamless transactions and improved customer experiences.Your responsibilities will include providing personalized assistance, consulting with clients to identify their unique requirements, and delivering strategic solutions to help them navigate challenges. Through exceptional service, you will cultivate trust and foster enduring relationships with our client base.Key Responsibilities Deliver expert guidance to German-speaking clients addressing their online payment inquiries and challenges. Lead training sessions on payment system functionalities and industry best practices. Proactively resolve client issues to maintain high satisfaction levels. Maintain detailed records of client interactions and support efforts. Collaborate with team members to tackle complex client issues and devise effective solutions. Gather and evaluate client feedback to refine our service offerings and align with their expectations. Stay updated on industry trends and innovations in online payment technologies.

Join our dynamic team at SpeakIt as a German-speaking Travel Representative for a premier flight booking platform catering to the DACH region (Germany, Austria, Switzerland). If you have a fervent passion for travel, enjoy assisting customers, and thrive in a fast-paced environment, this is an excellent opportunity to advance your career in the airline and tourism sector.Key ResponsibilitiesManage a high volume of inbound calls and emails concerning flight bookings.Support customers with reservations, adjustments, cancellations, and refunds.Deliver comprehensive customer journey assistance, both pre-sale and post-sale.Promote and upsell travel add-ons, including insurance, baggage options, and parking services.Provide exceptional service while addressing customer inquiries and resolving complaints efficiently.Keep precise records using CRM systems.Work collaboratively with team members to ensure seamless operations and customer satisfaction.

Join Mercier Consultancy, a forward-thinking company dedicated to enhancing online education, as a German Speaking Customer Service Representative within our Online Learning & EdTech Department. This is a pivotal Entry Level position where your expertise will help our German-speaking clients effectively utilize our educational platforms and address any queries they may have throughout their learning journey.Your proficiency in German is crucial as you will assist customers with course registrations, troubleshoot technical issues, and respond to general inquiries. As a valued member of our team, your contribution will significantly enhance our clients' educational experiences and overall satisfaction with our services.Key Responsibilities Deliver outstanding customer service in German via phone, email, and chat for online learning inquiries Support clients with course selection, enrollment, and technical assistance Address customer concerns and provide timely solutions Maintain accurate documentation of customer interactions in our CRM system Work collaboratively with internal teams to resolve complex inquiries Collect client feedback to foster continuous improvement in our services Stay informed about developments in online learning and EdTech solutions

Join a global trailblazer in connected technologies as a passionate and tech-savvy German-speaking Customer Support Advisor. Embrace the opportunity to be part of an innovative team dedicated to one of the world's leading audio and lifestyle technology brands.This role offers you a chance to embark on a fulfilling career path with a company esteemed globally for its high-quality products, promising long-term growth and the potential for performance-based bonuses!Are you ready to elevate your career within a dynamic, international environment where your contributions are valued?We eagerly await your application!