Customer Support Agent - Spanish/Italian Speaker

Join our dynamic team at a leading social media platform that connects individuals and fosters global communities. We are committed to delivering a safe, enjoyable, and enriching user experience. We are seeking enthusiastic and customer-focused professionals to enhance our support team, particularly for our Spanish and Italian-speaking users.Key Responsibili…

Join Mercier Consultancy as a Danish Speaking Customer Support Representative in our dedicated Mobile Banking Services Department. In this vital role, you will be the primary point of contact for our Danish-speaking clients, delivering exceptional support as they explore our mobile banking solutions. Your fluency in Danish will play a crucial role in ensuring a seamless customer experience.This position is perfect for individuals who have a passion for finance and technology. If you excel at problem-solving and find fulfillment in helping customers achieve their goals, we encourage you to apply!Key Responsibilities Deliver customer support in Danish through multiple communication channels including phone, email, and chat. Assist clients with inquiries regarding mobile banking features and services. Document customer interactions and resolutions accurately in our CRM system. Work collaboratively with internal teams to resolve complex client issues. Provide guidance to clients on best practices for utilizing the mobile banking platform. Gather and communicate user feedback to enhance our services. Participate in ongoing training to stay updated on service enhancements.

At Mercier Consultancy, we're excited to offer an opportunity for a German Speaking Customer Support Representative in our Logistics & Shipping Department for one of our esteemed clients! In this pivotal entry-level role, you will serve as the primary liaison for our German-speaking clients, delivering exceptional support and guidance regarding their logistics and shipping inquiries. Your language proficiency will play a crucial role in ensuring that our clients receive clear and tailored communication that meets their specific needs.This position is perfect for individuals who thrive in dynamic environments and are passionate about providing top-notch customer service in the logistics sector. If you’re eager to make a meaningful impact for our clients, we encourage you to apply!

Join Cross Border Talents as a Czech/Slovak Customer Support Specialist in the vibrant city of Athens, Greece. Are you ready to embark on an exciting journey abroad?Your Role as a Customer Technical Advisor: Handle and document customer inquiries via our dedicated phone lines. Input and maintain accurate records of customer interactions and feedback in our database. Address and log client complaints in accordance with our escalation protocols. Ensure timely resolution of support calls and emails within established Service Level Agreements (SLAs). Utilize open-ended questions, support documentation, and training to troubleshoot customer issues. Provide solutions and recommendations for common inquiries and challenges.

Join Mercier Consultancy as a Dutch Speaking Customer Support Representative in our Subscription-Based Services Department! In this vital role, you will play a key part in assisting our Dutch-speaking clients with their subscription services, providing exceptional support and personalized guidance. Your expertise will be instrumental in boosting customer satisfaction and loyalty.This position is ideal for individuals with a passion for customer service and a knack for problem-solving. Become a part of our team and significantly enhance our clients' experiences as they interact with our subscription services!Responsibilities Respond promptly to customer inquiries in Dutch through email, phone, and chat. Assist clients with queries related to their subscriptions, billing concerns, and service features. Maintain accurate records of all customer interactions and resolutions within our system. Work collaboratively with cross-functional teams to address complex issues. Provide clear and comprehensive information about subscription benefits and policies. Gather customer feedback to drive service improvements. Participate in training sessions to stay updated on product knowledge.

Join Mercier Consultancy as we seek a passionate and dedicated German Speaking Customer Support Representative for our esteemed Music Streaming Platform Department! In this entry-level position, you will play a vital role in assisting our German-speaking clientele as they navigate and enjoy our innovative music streaming services. Your exceptional support will contribute to ensuring they have an unparalleled user experience.This opportunity is tailor-made for individuals who have a deep love for music and a commitment to delivering stellar customer service. If you possess strong communication skills and a genuine desire to assist others, we are eager to connect with you!Key ResponsibilitiesProvide customer support to German-speaking users via email, phone, and chat.Assist clients with inquiries related to account management, subscriptions, and platform features.Record and track client interactions and resolutions in our support system.Collaborate with product and development teams to address user concerns effectively.Guide users on how to enhance their music streaming experience.Collect customer feedback to help drive ongoing service improvements.Engage in training sessions to keep updated on platform developments and enhancements.

Join Mercier Consultancy as a German Speaking Messaging Platform Support Specialist in our vibrant Athens office. In this pivotal role, you will deliver outstanding support to our clients utilizing our cutting-edge messaging platforms. Your fluency in German will be crucial as you assist German-speaking clients in navigating any challenges they may face, ensuring their experience with our services is both smooth and rewarding.In this position, you will engage directly with clients to troubleshoot issues, provide valuable guidance on best practices, and help them unlock the full potential of our platform. This role offers an exceptional opportunity to thrive in a dynamic and collaborative environment, where you can expand your technical skills and deepen your expertise in messaging technologies.

Mercier Consultancy is hiring an Italian-Speaking Gaming Support Specialist in Athens, Greece. This role includes fully paid relocation support for those moving to Athens. Role Overview Support Italian-speaking gamers by answering questions, solving technical issues, and helping them get the most out of their gaming experience. The position combines customer service, technical troubleshooting, and collaboration with other teams. What You Will Do Assist Italian-speaking gamers through chat, email, or phone, providing clear and helpful support. Troubleshoot and resolve technical problems and account questions efficiently. Collaborate with developers and other teams to address technical issues and suggest improvements. Keep detailed records of customer interactions and solutions provided. Stay informed about platform updates, new features, and changes. Monitor system performance and flag any technical problems. Relocation Support Mercier Consultancy covers all relocation expenses to help new hires settle smoothly in Athens.

Become a part of our vibrant team, supporting a premier global social media platform that brings together millions of users across the globe. We are committed to delivering an outstanding user experience while fostering a safe and interactive community. We are on the lookout for a dedicated and enthusiastic German Support Agent to enhance our customer support efforts for our German-speaking audience.Key Responsibilities: Customer Support: Deliver prompt and precise responses to customer inquiries through social media, email, chat, and other support channels in German. Address customer grievances, technical problems, and feedback with professionalism and empathy. Troubleshoot and resolve issues regarding account access, content moderation, and platform features. Content Moderation: Oversee user-generated content to ensure adherence to platform policies and community standards. Identify and tackle inappropriate content, spam, and breaches of platform guidelines. Collaborate with the moderation team to establish and apply best practices for content evaluation. Community Engagement: Interact with users to cultivate a positive and supportive community atmosphere. Encourage user participation and offer guidance on effectively utilizing platform features. Assist in community events, campaigns, and initiatives to enrich the user experience. Feedback and Reporting: Gather and document user feedback, feature requests, and bug reports. Collaborate closely with product and development teams to relay user concerns and propose enhancements. Produce regular reports on common issues and trends to elevate overall service quality.

Are you a fluent Finnish speaker looking for a rewarding opportunity?Join our team at SpeakItJobs, where we are on the lookout for dedicated Customer Support Specialists to deliver exceptional customer service and resolve inquiries for our expanding client base. As we continue to grow, we are eager to bring on passionate individuals who can enhance customer loyalty and minimize churn rates.Key Responsibilities:Provide outstanding customer service through timely and accurate support.Utilize analytics to proactively engage with customers, optimizing their experience throughout their journey with our application.Employ project management skills to foster innovative ideas aimed at improving overall customer satisfaction.Promote the value and benefits of our services, engaging in upselling and cross-selling to enhance customer experiences.Collaborate across departments to advocate for customer needs among stakeholders and partners.Build productive relationships to investigate and resolve customer concerns effectively.Qualifications:Fluent in Finnish (native level)Proficient in English (advanced level)Exceptional communication and presentation skills.Experience in managing customer expectations and handling challenging situations.Strong follow-up skills to ensure customer success and satisfaction.Able to work collaboratively within a team.Willingness to relocate to AthensEU Passport requiredBenefits:Attractive starting salary14 salaries per yearRelocation package (includes two weeks of paid accommodation, flight tickets, and assistance with documentation)Performance bonuses issued monthlyComprehensive health packageA variety of benefits and discountsOpportunities for career advancementExtensive training provided by certified professionalsFree online Greek language coursesExposure to a multicultural work environment and professional growthPlease note: CVs submitted must be in English.

Do you have a passion for the automotive world? Join the Customer Support Team of the leading global player in the luxury vehicle market, a company renowned for developing, manufacturing, and distributing premium cars and vans.We are currently seeking fluent Norwegian speakers who are excited to work remotely across Greece for this prestigious transportation leader!Key Responsibilities: Deliver exceptional customer service and technical assistance to users of luxury vehicles with a focus on digital services, ensuring high levels of customer satisfaction through various communication channels (inbound calls, chats, and emails). Aim for first call resolution and take full ownership of customer inquiries and issues. Interact with clients in a friendly and professional manner, actively listening to their needs and concerns. Provide support and solutions aligned with the company’s customer service policies. Maintain a high standard of customer support and satisfaction, keeping an updated customer relationship database.

Join Mercier Consultancy as a passionate Dutch Speaking Customer Support Representative within our dynamic Online Auction & Bidding Platform Department. In this pivotal role, you will serve as the primary liaison for our Dutch-speaking clientele, addressing their inquiries regarding our auction and bidding services. Your contributions will be crucial in ensuring a seamless and enjoyable experience for our users.If you have a strong affinity for customer service and a keen interest in online auctions and bidding, we invite you to apply! Help us empower our clients to maximize their interactions on our platform.Key Responsibilities Address customer inquiries in Dutch through phone, email, and chat channels. Guide users on bidding processes, auction regulations, and platform functionalities. Thoroughly document customer interactions and feedback within our support system. Collaborate with internal teams to swiftly resolve customer issues. Provide insights and information regarding forthcoming auctions and bidding opportunities. Engage in ongoing training to remain informed about platform updates. Gather and communicate customer feedback for continuous service enhancement.

Join Mercier Consultancy as a Dutch Speaking Customer Support Representative in our dynamic Online Marketplace Platform Department! This essential position involves assisting our Dutch-speaking clients in navigating our innovative marketplace platform, ensuring they receive top-tier support that enhances their online buying and selling experiences. Your role is pivotal in delivering exceptional customer service and guidance at every step of their journey.If you are enthusiastic about e-commerce and excel in customer service within a fast-paced environment, this is the ideal opportunity for you. Become a part of our team and contribute to the evolution of online marketplaces!Responsibilities Handle customer inquiries in Dutch through phone, email, and chat communication channels. Provide assistance regarding account management, listings, and transactions on the marketplace platform. Log all customer interactions and resolutions accurately in our CRM system. Collaborate with various departments to troubleshoot and resolve complex issues. Educate clients on best practices for effectively utilizing the platform. Gather user feedback to inform service improvements and platform enhancements. Participate in ongoing training to stay informed on platform updates and features.

Join Mercier Consultancy as a German Speaking Customer Support Representative in our Virtual Job & Freelance Platforms Department! In this vital entry-level position, you will be the primary point of contact for our German-speaking clients, delivering top-notch support and guidance as they explore our platforms. Your proficiency in German will allow you to foster strong relationships and ensure our clients enjoy a smooth experience with our services.If you are a proactive problem-solver with a passion for helping others, we encourage you to apply and make a meaningful contribution in a collaborative and supportive environment.Key Responsibilities Respond promptly to customer inquiries in German via email, phone, and chat. Assist clients with questions about job postings, freelance opportunities, and platform features. Accurately document customer interactions and solutions in our CRM system. Collaborate with internal teams to troubleshoot and resolve complex client issues. Guide clients on optimizing their profiles and job applications. Collect client feedback to enhance service delivery and user experience. Engage in training sessions to stay informed about platform updates.

Join Mercier Consultancy as a German Speaking Customer Support Representative in our dynamic Online iGaming Department! This vital role involves being the first point of contact for our German-speaking clientele, addressing their queries and providing support related to online gaming. Your goal will be to foster a positive and engaging customer experience by delivering clear information and efficient solutions.This role is perfect for those who are enthusiastic about the iGaming sector and committed to offering exceptional customer service. You will work alongside a team of professionals, addressing customer needs and contributing to a welcoming gaming atmosphere. If you have strong communication abilities and a customer-focused mindset, we want to hear from you!

We are excited to announce an opening for a Customer Support Specialist dedicated to serving the Romanian market for our esteemed client, a leading multinational truck manufacturing company.In this pivotal role, you will play a crucial part in ensuring our organization meets customer needs daily by providing effective roadside assistance aimed at minimizing downtime for trucks and buses through proactive case management.Your daily responsibilities will include: Acting as the primary contact for incoming calls related to breakdowns, accurately creating cases in the CRM system after verifying customer details, vehicle information, location, and coverage. Identifying the best solutions and coordinating assistance with dealers, technicians, or third-party providers. Delivering precise, valid, and complete information utilizing the appropriate tools and processes. Maintaining a high standard of partner service and ensuring a positive experience for all partners. Engaging with customers across various channels including phone, email, webmail, fax, and letter, with future opportunities to incorporate chat support.

Join Mercier Consultancy as an Icelandic-Speaking Technical Support Specialist, providing pivotal support for a premier streaming service. Enjoy the flexibility of remote work from anywhere in Greece while assisting Icelandic-speaking customers with expert technical guidance.If you are enthusiastic about technology, possess strong problem-solving skills, and take pleasure in aiding customers through their technical difficulties, we invite you to become a part of our vibrant team!Key Responsibilities Deliver technical support in Icelandic via phone, email, and chat for the streaming service users. Swiftly troubleshoot and resolve connectivity and streaming issues. Assist customers in navigating product features and usage instructions. Accurately record customer interactions and solutions within the support system. Work closely with internal technical teams to escalate complex issues and share constructive feedback. Keep abreast of platform updates, new features, and best technical practices. Engage in continuous training to enhance technical expertise and customer service capabilities.

Role overview Mercier Consultancy seeks a Portuguese-speaking Customer Support Representative for its Athens office. The role involves assisting customers with technical questions, guiding them through product support, and resolving issues as they arise. Success in this position relies on clear communication skills, an interest in technology, and a collaborative approach. The team values a commitment to delivering excellent service. Key responsibilities Respond to customer inquiries in Portuguese in a timely and professional manner. Assist customers with technical questions and provide guidance on product usage. Troubleshoot and resolve customer issues, escalating complex cases when necessary. Accurately document all interactions in the CRM system. Collaborate with technical teams to address challenging cases. Offer solutions aimed at improving customer satisfaction. Stay informed about product updates and company policies. Take part in ongoing training and skill development sessions. Location This position is based in Athens, Attica, Greece. The workplace provides a multicultural environment within the technology sector.

Join Angelicoussis Group, a leader in global ship management, as an ICT Vessel Engineer. In this permanent role, you will play a vital part in ensuring the seamless operation of our ICT systems on board our vessels.Key Responsibilities:Provide remote support for all ICT systems, including PCs, satellite communication systems, and networking equipment at both hardware and software levels.Assist users and troubleshoot daily issues at first level, manage access levels and security protocols, and install applications as needed.Support client networks running Windows OS (both Server and Client), O365, and Navigational Software.Manage systems infrastructure support including Hyper-V, VMs, Windows Server 2012 R2 and later versions, Active Directory, and DNS.Oversee network infrastructure support, including configuration of Infinity and FortiGate Firewalls and Layer 2 switching.

Join Mercier Consultancy as a Dutch Speaking Customer Support Representative in our vibrant Online Music & Podcast Department! In this crucial position, you will deliver outstanding assistance to our Dutch-speaking clients as they navigate and take advantage of our music and podcast services. Your dedication to customer service will empower these creators to effectively showcase their talents to the world.This role is ideal for individuals with a passion for music and podcasts who excel in a dynamic, fast-paced setting. If you possess strong communication skills and a genuine desire to assist others, we would be thrilled to welcome you aboard!Key Responsibilities Address customer inquiries in Dutch through email, phone, and chat. Support clients with questions regarding our music and podcast platform. Document all customer interactions and resolutions within our support system. Collaborate with internal teams to effectively resolve customer issues. Provide guidance on best practices for utilizing our music and podcast services. Gather client feedback to improve service delivery. Engage in continuous training to stay informed about platform updates and features.