Dutch Speaking Customer Support Representative for Ride-Sharing App

Mercier Consultancy is on the lookout for a dedicated Dutch Speaking Customer Support Representative to join our Ride-Sharing App Department! In this pivotal entry-level position, you will provide outstanding support to our Dutch-speaking users, guiding them through their inquiries regarding our innovative ride-sharing services. Your role is essential in enh…

Become a vital part of Mercier Consultancy as a German Speaking Client Support Representative, operating remotely from Athens, Greece! In this engaging position, you will serve as the primary point of contact for our German-speaking clientele, delivering outstanding support and ensuring their needs are addressed with promptness and professionalism. Your proficiency in German will play a key role in cultivating strong client relationships and elevating their overall experience with our offerings.This role presents an invigorating opportunity to thrive in a team-oriented environment where you will assist clients with inquiries, tackle issues, and provide clear guidance on our services. You will significantly contribute to our dedication to exceptional customer service and enhancing client satisfaction. Join our passionate team that cherishes innovation, collaboration, and personal development.

Are you enthusiastic about exceptional entertainment and providing assistance? We are seeking driven Danish-speaking individuals to join Netflix's customer support team on behalf of our esteemed BPO client. Enjoy the flexibility of working remotely from the beautiful landscapes of Greece while assisting subscribers with a variety of inquiries, from payment questions to troubleshooting streaming issues. If you possess a flair for technology, prioritize customer satisfaction, and are eager to embark on a thrilling international career, this is your opportunity to merge your profession with your passion for TV shows and films!Responsibilities:Engage with subscribers via chat and phoneResolve payment-related inquiriesTroubleshoot streaming and content-related challengesGuide subscribers on navigating Netflix effectively

Are you looking to leverage your Dutch language skills while working in Athens? apply2day is on the hunt for motivated candidates to join our dynamic customer service team in the role of Dutch Customer Support Specialist. In this position, you will be instrumental in delivering top-notch customer support.Key ResponsibilitiesResponding to customer inquiries via phone, email, and live chat.Understanding and addressing customer needs effectively.Building and maintaining trustful relationships with clients.Providing accurate and up-to-date information regarding products and services.Recording and tracking correspondence and requests within the CRM system.Following established communication processes and guidelines.QualificationsFluent in Dutch (C1-C2) and proficient in English (B2).Strong computer skills and proficiency in MS Office applications.Excellent communication and interpersonal skills.Problem-solving abilities and attention to detail.Customer-oriented mindset with a willingness to assist others.Able to work independently as well as part of a team.What We OfferCompetitive salary package.Monthly performance-based bonus.Health care benefits and various discounts.Relocation package for candidates moving from abroad, covering travel expenses and initial accommodation.Why Apply to apply2day?We have extensive experience in managing and fulfilling multilingual job placements.Direct communication throughout the evaluation process.A friendly and professional approach that respects your needs and qualifications.

As a German Customer Support Advisor, you will play a vital role in delivering exceptional telephone and administrative assistance focused on effective call and document management. Your responsibilities will include conducting thorough analyses of client information to facilitate accurate telephone management and delivering tailored solutions that align with our company's guidelines and values.Key Responsibilities:Serve as the primary point of contact for customers via telephone and email, ensuring top-notch support.Foster positive relationships with clients, demonstrating fairness and empathy in all interactions.Conduct financial assessments to gain a comprehensive understanding of each customer's situation and establish suitable repayment plans when necessary.Clearly communicate the advantages of achieving a 'debt-free day,' providing detailed timelines and information that align with repayment strategies.Guide customers regarding the availability of complimentary financial advice services.Maintain comprehensive and accurate call records, ensuring professionalism and a true reflection of conversations.

Position OverviewJoin our dynamic team at Cross Border Talents as an English Customer Support Agent. This position is perfect for those who are passionate about providing exceptional customer service and enjoy solving problems in a fast-paced environment.Your Responsibilities as a Customer Technical Advisor:Address and log customer inquiries and questions received through our dedicated support lines.Accurately input consumer feedback and queries into our customer service database.Manage client complaints according to the company’s escalation policy, ensuring they are documented and resolved effectively.Respond to support calls and emails promptly, adhering to agreed service level agreements (SLAs).Troubleshoot customer issues utilizing open-ended questions, support documentation, and training materials.Propose solutions for common inquiries and frequently asked questions.

Are you fluent in Czech? A fantastic opportunity in Customer Support awaits you! Pack your bags and embark on a new journey in Greece!We are on the lookout for a motivated and communicative Czech Customer Support Consultant. Are you ready to take the next step in your career?This is your chance to represent a prominent brand in the retail sector while enjoying an exceptional work environment.Utilize your language skills and join a vibrant and multicultural team in Greece!Key Responsibilities:Provide software troubleshooting for mobile devices including smartphones and tablets.Assist customers in managing and securing their accounts and passwords.Resolve customer inquiries related to post-sales requests for our online store.Deliver exceptional support by providing accurate and comprehensive information using appropriate methods and tools.Handle a high volume of incoming calls and emails efficiently.Establish and maintain trusting relationships with customers through open and interactive communication.Address customer complaints and offer suitable solutions.Identify and assess customer needs to ensure satisfaction.Qualifications:Native or C1 level proficiency in Czech.At least B2 level proficiency in English.Tech-savvy and eager to learn about new technologies.High School Diploma or equivalent.Willingness to work night and weekend shifts if necessary.Excellent communication skills.Prior experience in customer support is a plus.Benefits:Competitive gross salary ranging from 1200 to 1300€.14 salaries per year.Monthly performance bonuses.Relocation support including flight to Greece, 2-week hotel accommodation, help in finding an apartment, and assistance with Greek authorities paperwork for candidates relocating from outside Greece.Access to training courses.Ongoing training and professional development opportunities.Join a leading multinational call center company.Work in a dynamic and energetic office that emphasizes teamwork.Enjoy a multicultural and modern work environment.Only CVs submitted in English will be considered.

Join our dynamic team at mercier-consultancy as a French Technical Support Specialist for an exciting online gaming platform. We are looking for passionate individuals who thrive in a fast-paced environment and are eager to help users enhance their gaming experience. This role offers the opportunity to make a real impact by providing exceptional support to our French-speaking clients.As part of our team, you will assist players with various inquiries, troubleshoot technical issues, and ensure a seamless gaming experience. You will also work closely with other departments to relay customer feedback, contributing to the continuous improvement of our services.

Join Mercier Consultancy and embark on a rewarding career as a Danish Speaking Customer Service Representative within our Client's IT Support Services team. Located in the vibrant city of Athens, Greece, this role is pivotal in delivering exceptional support to our Danish-speaking clients. As a representative, you will assist clients with technical inquiries and navigate challenges related to IT services and solutions.Your proficiency in Danish will be crucial as you guide customers in troubleshooting technical issues, utilizing software solutions, and understanding various IT services, ensuring they receive the top-notch support they deserve.Key Responsibilities Provide outstanding customer service in Danish through phone, email, and chat for IT support inquiries. Assist customers in resolving technical issues and deliver effective solutions. Educate clients on IT services and software functionalities. Accurately document customer interactions and resolutions in our CRM system. Collaborate with technical teams to escalate and efficiently resolve complex issues. Gather customer feedback to continuously enhance our IT support services. Stay informed about the latest technology trends and developments in IT support.

Join Mercier Consultancy as a Dutch Speaking Customer Support Representative in our dynamic Gaming & Sports Department! This entry-level role serves as the primary contact for our Dutch-speaking clients, delivering outstanding support and detailed information about our gaming and sports services. Your proficiency in Dutch will empower you to forge connections with our vibrant community of gamers and sports lovers.This opportunity is ideal for individuals who are enthusiastic about gaming and sports and thrive in a fast-paced environment. If you possess a passion for helping others and boast exceptional communication skills, we invite you to become part of our energetic team!

Join Mercier Consultancy as a German Speaking Customer Support Representative in our dynamic Gaming & Esports Department! In this exciting role, you will be the primary support contact for our German-speaking clients, assisting them with their gaming experiences and providing essential support related to esports events and platforms.If you are passionate about gaming and esports, and are committed to providing top-notch customer service, this is an ideal opportunity for you. Become a part of our vibrant team and help us elevate the gaming experience for our clients!Key Responsibilities Address customer inquiries in German through email, phone, and chat Guide clients with questions concerning gaming products, services, and events Accurately document client interactions and resolutions in our support system Collaborate with internal teams to troubleshoot and resolve complex issues Offer comprehensive information about game features, esports tournaments, and promotions Collect client feedback to drive improvements in our services Participate in ongoing training to remain informed about gaming trends and platform updates

Join Mercier Consultancy as a Nordic Speaking Customer Support Representative in our Logistics Department based in Athens, Greece! In this pivotal role, you will deliver outstanding support to our Nordic-speaking clientele, addressing inquiries related to logistics, shipping, and supply chain management. Your proficiency in Nordic languages will be crucial for facilitating effective communication and enhancing customer satisfaction.This role is perfect for individuals who are passionate about logistics and customer service. If you excel in a vibrant environment and enjoy resolving challenges, we would be thrilled to receive your application!Key ResponsibilitiesDeliver customer support in Nordic languages (Swedish, Norwegian, Danish, Finnish) through various channels including phone, email, and chat.Assist clients with queries regarding logistics operations, shipping updates, and related services.Accurately document customer interactions and resolutions in our CRM system.Work closely with internal logistics teams to effectively resolve client issues.Collect and analyze customer feedback to improve service delivery.Stay informed about logistics processes and industry best practices.Participate in training sessions to remain updated on company policies and logistics trends.

Join Mercier Consultancy in an exciting role as a Czech Speaking Customer Support Representative for a leading Cloud Services Provider located in picturesque Greece. This pivotal position involves delivering exceptional support to our Czech-speaking clients, addressing their questions about cloud services, and ensuring a seamless customer experience.Your proficiency in Czech is essential as you assist customers with inquiries related to service features, account management, and technical support. By providing outstanding customer service, you will foster customer loyalty and contribute to the success of our client's cloud offerings.Key Responsibilities Provide stellar customer service in Czech across multiple channels, including phone, email, and chat Assist clients with inquiries regarding cloud services, account challenges, and technical support issues Resolve customer complaints efficiently and deliver timely solutions Accurately document all customer interactions in our CRM system Work collaboratively with technical teams for swift resolution of customer issues Collect customer feedback to enhance service quality and product offerings Keep up-to-date with the latest trends in cloud technology and services

Mercier Consultancy is hiring an Italian Customer Support Specialist to join its team in Athens, Greece. This role supports a leading iGaming company and includes a fully paid relocation package for those moving to Athens. Role Overview This position focuses on supporting Italian-speaking players. The goal: make sure every customer enjoys a smooth, enjoyable gaming experience. Daily tasks involve handling inquiries, solving problems, and helping players navigate the platform. Main Responsibilities Provide support to Italian-speaking customers by phone, email, and live chat. Assist with account management, explain game rules, process transactions, and troubleshoot technical issues. Handle complaints and resolve disputes in a professional, timely manner. Record all customer interactions accurately in internal systems. Work with other teams to improve customer satisfaction and streamline processes. Keep up to date on industry trends, company products, and relevant regulations. Take part in ongoing training to build product knowledge and customer service skills. Location and Relocation This role is based in Athens, Attica, Greece. A fully paid relocation package is provided for successful candidates.

Mercier Consultancy is looking for a Portuguese Telecommunications Support Agent to join the team in Athens, Greece. This position comes with a fully paid relocation package for those moving to Athens. The main focus is assisting Portuguese-speaking customers with their telecommunications services, resolving issues, and helping ensure a positive experience. Key responsibilities Respond to inquiries from Portuguese-speaking customers about telecom services in a timely and professional manner. Troubleshoot and resolve technical issues related to telecommunications products and services. Record customer interactions and document steps taken to address concerns. Collaborate with technical and operational teams to escalate complex issues when necessary. Stay informed about current telecom products, services, and company policies. Take part in ongoing training to build product knowledge and customer service skills. Relocation package This role includes a fully paid relocation package to Athens, designed to make the transition smooth for new team members.

Are you passionate about customer support and technology? Do you want to work with one of the leading BPO companies in Lisbon? Our client is a global leader and one of Portugal's largest companies.Experience living abroad in a renowned international firm while exploring the beautiful city of Athens.Imagine taking surfing or yoga classes after work or discovering a city recognized as the Green Capital in 2020.As a member of an international team, you'll thrive in a multicultural environment with a relaxed atmosphere. You'll be part of a dynamic company that is constantly evolving. Additionally, to enjoy a dual experience of working abroad and a city with 320 sunny days a year, the company provides relocation services to one of its many apartments in the center of the capital, along with assistance for any administrative inquiries.Your mission as a customer support agent is to enhance their operations by delivering top-notch service to their clients while collaborating with prestigious global brands.

About UsEstablished in 2015 in Athens, Greece, Welcome is revolutionizing the travel industry by transcending traditional transfer services. We are the pioneers in providing a comprehensive, tailored in-destination travel experience. From the moment travelers land until their departure, Welcome caters to all their travel needs, including transfers, sightseeing tours, and local insights, ensuring a seamless and friendly experience. Our drivers, who are local experts, share invaluable knowledge to help travelers feel at home no matter where they are. We prioritize safety with contactless rides, rigorous cleaning protocols, and protective gear.As a travel tech startup, Welcome is rapidly expanding its operations and is on track to become a global leader in in-destination travel services.Rated one of the top global transportation companies with a remarkable 4.9/5 stars.Grew from 200 to 350 destinations last year, achieving our ambitious growth targets for 2024.Partnered with over 4,000 travel entities, including 2,500 hotels, vacation rentals, and travel agents, adding more than 50 new partners monthly.Welcoming over 2.5 million delighted travelers each year.⭐ To explore the culture at Welcome, check out our TikTok account here! ⭐The TeamOur dynamic team is composed of diverse individuals passionate about travel and committed to quality. Each member of Welcome shares a profound belief in our mission, tirelessly striving to fulfill it. We challenge conventional thinking, emphasize design, prioritize simplicity and usability, and create unforgettable experiences. Our commitment to continuous learning and improvement drives us to serve our community better while growing personally and professionally. We embody humility with a “pay it forward” philosophy, all while setting ambitious goals.As a Customer Support Specialist, you will play a critical role in delivering outstanding experiences to travelers, partners, and drivers by providing personalized support, managing bookings with accuracy, and addressing inquiries and concerns with professionalism and empathy. You will serve as a crucial link between Welcome and our users, overseeing service quality and promoting our products and services to boost customer satisfaction and loyalty.

Become a key player in our vibrant team at a top-tier global social media platform that connects millions across the globe. We are committed to fostering an exceptional user experience while ensuring our community flourishes in a secure and engaging environment. We are on the lookout for a skilled and enthusiastic Nordic Support Agent to enhance our customer support team and assist our Nordic-speaking users.Key Responsibilities:Customer Support:Deliver prompt and precise responses to customer queries via social media, email, chat, and various other support channels across Nordic regions.Address customer complaints, technical issues, and feedback with professionalism and empathy.Troubleshoot and resolve issues related to account access, content moderation, and platform functionalities.Content Moderation:Oversee user-generated content to ensure adherence to platform policies and community guidelines.Identify and manage inappropriate content, spam, and violations of platform regulations.Collaborate with the moderation team to devise and implement best practices for content review.Community Engagement:Interact with users to foster a positive and supportive community atmosphere.Encourage user participation and provide guidance on effectively utilizing platform features.Assist in community events, campaigns, and initiatives to enhance user experiences.Feedback and Reporting:Gather and document user feedback, feature requests, and bug reports.Coordinate with product and development teams to communicate user issues and propose improvements.Produce regular reports on common issues and trends to enhance overall service quality.

Role overview Mercier Consultancy seeks a Portuguese IT Support Customer Service Representative in Athens, Greece. This role assists Portuguese-speaking customers with their technical questions and IT concerns. Relocation assistance is available for those moving to Athens. Key responsibilities Provide customer service and technical support in Portuguese through phone, email, and chat channels. Troubleshoot IT-related issues, aiming for efficient and accurate solutions. Record customer interactions and document the steps taken to resolve each issue in the support system. Escalate complex or unresolved technical matters to senior team members when necessary. Stay informed about IT products and internal support procedures. Maintain professional and prompt communication with customers at all times. Location and relocation The position is based in Athens, Attica, Greece. Mercier Consultancy provides comprehensive relocation support to help new team members settle in.

Join Mercier Consultancy as a Dutch Speaking Customer Support Representative, where you will be instrumental in assisting online content creators on our platform! This dynamic role involves supporting our Dutch-speaking clients as they enhance their content creation processes. Your customer service expertise will empower these creators to unlock their full potential and achieve their aspirations.If you are passionate about digital media and thrive in a customer-centric environment, we want to hear from you! Your strong communication abilities and dedication to providing excellent support will make you a vital part of our vibrant team.