Senior Technical Support Engineer - ServiceNow

Join our dynamic team as a Senior Technical Support Engineer specializing in ServiceNow. In this role, you will be responsible for providing high-level technical support and solutions to our clients, ensuring their issues are resolved efficiently and effectively. Your expertise in ServiceNow will be vital in enhancing our service delivery and customer satisf…

Join our dynamic team as an L1 Support Engineer in Bengaluru! In this role, you will be responsible for providing first-level technical support to our clients, diagnosing issues, and ensuring timely resolution. Your expertise will help us maintain high customer satisfaction and operational excellence.

Join Renesas Electronics, a leading global semiconductor manufacturer, as a Staff Product Engineer. In this dynamic role, you will be responsible for designing and developing innovative products that meet the needs of our diverse clientele. Your expertise will play a crucial role in enhancing product performance and ensuring quality across our product lines.

Join Eurofins as a Senior Product Sustenance Engineer, where you will play a vital role in ensuring the longevity and reliability of our innovative products. You will be responsible for troubleshooting, maintaining, and enhancing product performance, working closely with cross-functional teams to deliver exceptional solutions to our clients.

Job Description: Senior Technical Support Engineer (Level 3)Location: Remote or regionally basedDepartment: Customer Support and Services (CSS)Reports To: Manager, L3 Technical SupportJob SummaryAt NETGEAR, we are on the lookout for a talented and customer-focused Level 3 Technical Support Engineer to join our expanding IT & AV technical support team. In this pivotal role, you will serve as a vital escalation point between our Level 1/Level 2 support teams and engineering, tackling intricate networking and AV-over-IP issues for our esteemed professional clientele. Your responsibilities will include assisting IT & AV integrators, consultants, and end users by troubleshooting configurations, conducting diagnostics, and promoting best practices to ensure seamless deployments of NETGEAR’s range of switches, WiFi access points, and associated technologies. This role demands a blend of deep technical troubleshooting expertise, excellent communication skills, and a fervent dedication to resolving networking challenges in a fast-paced, growth-oriented environment.Key Responsibilities· Serve as the technical support escalation point for IT and AV customers, delivering thorough troubleshooting and resolution for advanced tickets involving NETGEAR equipment, with a preference for direct customer engagement via phone.· Diagnose and address complex technical challenges related to:- Layer 2 and Layer 3 switching- QoS / IGMP / STP- AV protocols and interoperability (Dante, NDI, AES67, etc.)- Routing protocols- Wireless networking· Collaborate closely with engineering and product teams to escalate and rectify bugs or undocumented behaviors, ensuring optimal customer satisfaction.· Aid in advanced configurations, firmware validation, and product behavior replication within laboratory settings.· Document solutions, root causes, and workarounds within the knowledge base to facilitate the continuous enhancement of support operations.· Provide insights to product and development teams regarding recurring issues, customer feature requests, and usability enhancements.· Stay informed about emerging networking and AV technologies, including NETGEAR product roadmaps and firmware updates.· Participate in proactive support initiatives, such as developing support guides, training lower-tier support teams, and creating customer-facing webinars or documentation.· Monitor, identify, and report trends in escalations.Qualifications· 2–4+ years of experience in technical support, network operations, or field support roles, particularly in AV-over-IP or enterprise switching environments.· Strong analytical and troubleshooting skills, with the ability to work collaboratively with multi-disciplinary teams.· Excellent verbal and written communication skills, with a focus on customer engagement.· A passion for technology and problem-solving.

Join our dynamic Premium Support team in Bangalore as a Cloud Support Engineer specializing in EC2 Linux. We are looking for candidates with robust Linux expertise to assist our global customer base. In this role, you will have the opportunity to enhance your skills across the AWS platform. Your proficiency in networking technologies such as DNS, TCP/IP, SSL, DHCP, and Load Balancing will be essential as you tackle daily challenges in the cloud environment.In this position, you will:· Engage with cutting-edge technologies· Employ advanced troubleshooting techniques to develop tailored solutions for customer needs· Collaborate with leading technologists worldwide· Work closely with Amazon Web Services architects to replicate and resolve customer issues· Utilize your extensive customer support experience to provide valuable feedback to internal AWS teams on service improvements· Facilitate customer communication during critical events.aws-support-blr

About Pebl Pebl provides an AI-driven Global Work Platform™ that helps companies hire, pay, and manage talent in over 185 countries. The team focuses on compliance and local expertise, making it easier for businesses to grow internationally without added risk or bureaucracy. Contract Role Overview The Product Operations Associate (2 Month Contract) will support a key HR operations project in Bengaluru, India. The main focus is on implementing and migrating Time Off policies, with careful attention to accuracy and data quality at every step. Main Responsibilities Enter and configure Time Off policies in internal tools, following set guidelines. Translate policy rules into system settings, including accrual rates and eligibility criteria. Migrate employee records from current Time Off policies to a new framework. Check data integrity before and after migration to confirm balances are correct. Follow standard operating procedures (SOPs) closely. Spot and report any inconsistencies or data issues as they arise. Work with HR and Operations teams to resolve discrepancies. Keep clear records of completed tasks and progress throughout the project. What We Look For Strong attention to detail and a commitment to accuracy. Comfort working with structured processes and maintaining documentation. Ability to approach repetitive tasks with consistency and a proactive mindset.

Join our dynamic team as a Desktop Support Engineer specializing in End User Computing. You will play a crucial role in supporting and optimizing our end-user computing environment, ensuring seamless technology experiences for our clients. If you are passionate about technology, customer service, and problem-solving, we want to hear from you!

Join Aarna HR Solutions Pvt Ltd as an IT Infrastructure Engineer specializing in L2 support. In this role, you will be responsible for maintaining and enhancing our IT infrastructure. You will troubleshoot and resolve issues, implement solutions, and ensure the reliability of our systems.

Join Our Innovative Team ‍‍Hello! I'm Rishabh, co-founder & COO at Flent. I oversee our technology, platform, and cash flow.If you've ever rented in an Indian metro, you understand the hassle. You juggle multiple tabs, WhatsApp threads, and calls, yet you're left uncertain. The authenticity of photos, pricing, deposits, and landlord attitudes often remains ambiguous.The real issue isn't finding properties; it's building trust. At Flent, we are transforming every aspect of the renting journey to make it as reliable as any modern consumer experience.We're revolutionizing our software development using AI—not as a mere feature but as a foundational element. Every engineer here will have the opportunity to ship at speeds that were unimaginable two years ago. I'm looking for individuals eager to explore this journey with me.About the RoleIn this role, you'll be responsible for developing our consumer product from start to finish. From the initial exploration phase to the moment a tenant decides to move in at Flent, and all the details that ensure a seamless experience thereafter.This is not just a feature-ticket position; you'll be a co-owner of our creations, determining what we build, the rationale behind it, and assessing its effectiveness. If your experience has only involved executing predefined specifications, this will be a refreshing change.Your Key Responsibilities:Search, Matching, and Home Discovery: Enhance the tenant journey from vague interest to a confident shortlist. Implement structured filters, multi-signal ranking (considering price, commute, trust score, availability), and preference matching based on both explicit and inferred signals. Provide clear explanations for each home recommendation.Pricing, Policies, and Move-In Flows: Design the commitment surfaces for tenants, including transparent breakdowns of rent and deposits with no hidden fees, policy pages written in simple language, and step-by-step move-in checklists with real-time updates, ensuring tenants never wonder, 'What happens next?'AI-Powered Product Workflows: Develop AI features that enhance the daily experiences of tenants and internal teams. This includes conversational property Q&A, automated document verification, timely notifications, and intent-aware nudges—all designed with safety and fallback mechanisms in place.Post-Move-In Experience: Create a seamless transition for tenants after they move in, ensuring ongoing satisfaction and engagement.

Join Egis Group as an Associate Director in our MEP (Mechanical, Electrical, and Plumbing) division, where you will play a pivotal role in leading innovative engineering projects. You will oversee a team of skilled engineers, ensuring that our solutions align with industry standards while promoting sustainability and efficiency. Your leadership will be instrumental in delivering high-quality designs and enhancing client satisfaction.

Founding Support Engineer (Customer Experience Engineering) Location: Hybrid - BengaluruTeam: Customer Experience Join Kognitos, where we are revolutionizing enterprise software interactions through the simplicity of natural language and the innovative capabilities of Generative AI. Our cutting-edge automation platform is not just changing workflows; it’s enhancing the way our customers achieve their goals.We are in search of a dynamic Founding Support Engineer who embodies more than just problem-solving skills. We need a customer champion, a technical expert, and a collaborative product partner. As a pivotal member of our team, you will represent Kognitos to our clients—resolving technical challenges, discerning usage patterns, developing scalable solutions, and influencing the future of customer support within an AI-driven landscape.Your Responsibilities Will Include:Be the First Line of Impact: Diagnose and rectify intricate technical issues concerning automation scripts, Generative AI prompts, integration points, and overall performance.Assist customers in crafting and troubleshooting automation scripts using either natural language, code, or a synergistic approach.Cultivate Lasting Customer Relationships:Engage with clients via email, video calls, and ticketing systems. Deliver timely updates, empathetic support, and effective solutions.Serve as a proactive technical advisor for key customers—reviewing automation code and streamlining their workflows.Enhance Product Experience:Collaborate with Engineering to escalate bugs, enhance product usability, and minimize recurring support challenges.Drive performance metrics such as case deflection rates, resolution times, and customer satisfaction by refining serviceability and documentation.Innovate Support Processes:Develop self-service resources and training materials that empower Generative AI-driven support solutions.Mitigate inbound inquiries through intelligent tooling, comprehensive knowledge bases, and proactive monitoring.Be a Founding Voice in Support:Help shape the definition of exemplary technical support at Kognitos.Mentor colleagues, share best practices, and elevate the standards for customer support excellence.

Join our team as an Associate Design Engineer specializing in Plant 3D. In this role, you will be responsible for designing and developing innovative engineering solutions that enhance our operational efficiency and sustainability efforts. You will collaborate with multi-disciplinary teams to create comprehensive designs that meet project specifications and regulatory requirements.

Join AECOM as a Principal Engineer/Associate Director - Track and lead innovative track designs on an international scale using both Bentley and Autodesk software. This role encompasses hands-on design work, quality assurance, and the mentoring of junior team members. We encourage candidates with varying levels of experience to apply for different roles, with a primary focus on delivering high-quality work that fosters repeat business.Oversee the design and technical support for track projects from feasibility to construction, including Plain Line and Switches & Crossings.Manage and deliver design outputs that meet client specifications independently.Serve as a senior technical resource, providing guidance and mentorship to less experienced team members.Offer specialized technical insights for studies and designs in your area of expertise.Create effective design and study procedures to enhance the quality and cost-efficiency of project deliverables.Engage in interdisciplinary reviews of project outputs.Prepare construction cost estimates and technical effort assessments for projects.Utilize your expertise across all phases of track design.Conduct quality control reviews of calculations, models, and drawings.Draft technical specifications.Contribute to engineering budget and scheduling to ensure project requirements are met.Exhibit flexibility in managing projects through various stages and potentially lead similar designs in other global regions if necessary.

Join Nagarro as an Associate Principal Engineer specializing in ServiceNow.We are seeking a seasoned professional with over 9 years of experience to define the vision, strategy, and roadmap for the ServiceNow platform. Your role will focus on aligning platform capabilities with business objectives, enhancing operational efficiency, and improving user experience.Key Responsibilities:Identify opportunities for process automation and innovation within the ServiceNow framework.Collaborate with cross-functional teams such as IT, HR, finance, and operations to gather requirements and prioritize initiatives.Act as the main communication bridge between stakeholders and development teams to ensure alignment and clarity.Oversee the configuration, implementation, and continuous improvement of various ServiceNow modules, including ITSM, ITOM, HRSD, and CSM.Stay updated on new ServiceNow releases and industry trends to fully leverage platform capabilities.Manage the entire lifecycle of ServiceNow projects, from requirements gathering to deployment and post-implementation support.Create detailed project plans encompassing timelines, budgets, and resource allocation.Lead and mentor a team of developers, administrators, and analysts in the ServiceNow ecosystem.Encourage a collaborative environment to foster innovation and successful project delivery.Define KPIs and metrics to evaluate the success and ROI of ServiceNow initiatives.Provide regular updates and insights to senior management and stakeholders.Execute change management plans to ensure smooth adoption of new features and processes.Conduct training sessions and create documentation to empower both end-users and administrators.Requirements:Bachelor’s or master’s degree in computer science, Information Technology, or a related field.Minimum of 9 years of experience in software engineering, with a strong focus on ServiceNow.Proven ability to drive innovation and enhance operational processes.Excellent communication and leadership skills.

Join Point72 as an App Support Engineer III, where you will play a vital role in maintaining and optimizing our applications and systems. You will be responsible for diagnosing and resolving technical issues, providing exceptional support to our users, and collaborating with cross-functional teams to enhance our technology solutions. Your expertise will help ensure our operations run smoothly and efficiently.

Join our dynamic team as a Senior Support Engineer specializing in ASP.NET using C#. In this role, you will leverage your expertise in C# and ASP.NET to provide top-notch technical support and solutions to our clients. You will collaborate with cross-functional teams to troubleshoot issues, optimize performance, and enhance our software offerings.

Join Bosch Group as a Senior Engineer in our Production department, where you will play a pivotal role in enhancing our manufacturing processes. We are looking for an innovative and detail-oriented engineer ready to tackle challenges in a dynamic environment.

WHO WE ARE: At Aviatrix®, we specialize in providing comprehensive security solutions for enterprises navigating the complexities of cloud workloads. Our innovative Aviatrix Cloud Native Security Fabric (CNSF) transcends traditional cybersecurity measures, focusing on runtime security and enforcement directly within cloud application infrastructures. By addressing the gaps left by conventional methods, we empower organizations with enhanced visibility and control over their cloud environments. Our mission is to ensure that security, cloud, and networking teams can drive developer velocity, AI, and serverless technologies forward. For further insights, visit our website at aviatrix.com. ABOUT THE ROLE: As a Staff Engineer – Product Security, you will play a pivotal role in safeguarding our innovative products while spearheading security advancements in a dynamic, multi-cloud ecosystem. Your collaboration with cross-functional teams will be essential in integrating security measures throughout the product development lifecycle and proactively addressing evolving threats and industry standards. This role demands extensive expertise in cloud security, encompassing cloud configuration reviews, cloud network security, and more.

SanDisk seeks a Senior Engineer in Product Quality to join its Bengaluru location. This role centers on quality assurance for SanDisk products, supporting high standards for reliability and performance. Key responsibilities Lead quality assurance activities across multiple product lines. Collaborate with teams from various functions to identify and resolve quality concerns. Implement and monitor quality metrics to track product performance. Encourage ongoing improvements in quality processes. Requirements Strong analytical skills and a proactive approach to problem-solving. Experience in quality assurance or product reliability. Ability to work well with cross-functional teams. This position is located in Bengaluru.