Senior Implementation Specialist - Remote Eligible (Costa Rica)

For over two decades, Smartsheet has empowered individuals and teams to achieve remarkable outcomes. Our innovative work management tools and scalable solutions are designed to streamline processes, automate tasks, and provide critical insights. We are dedicated to creating an environment that fosters creativity and meaningful action, enabling our users to u…

Role overview Omnidian seeks a Senior Data Engineer in Costa Rica to advance data capabilities in the renewable energy sector. The position centers on creating and maintaining reliable data solutions that power analytics and business intelligence throughout the company. What you will do Design and build data systems that meet analytics and reporting requirements Work closely with teams across the organization to provide data-driven insights Improve data infrastructure to ensure strong performance and scalability Location This role is located in Costa Rica.

Veeam Software is known as the Data and AI Trust Company, helping organizations understand, secure, and strengthen their data and AI systems. With headquarters in Seattle and teams in more than 30 countries, Veeam supports over 550,000 customers worldwide in maintaining business continuity. The company focuses on data resilience and security posture management, serving some of the world’s leading brands. Role Overview The Senior Renewals Operations Manager, Customer Success, is a key cross-functional role focused on improving the effectiveness, scalability, and experience within Veeam’s global Customer Success organization. This position works closely with the VP of Customer Success and is responsible for shaping the Customer Success Manager (CSM) experience. Responsibilities include driving process excellence, supporting data-driven execution, and ensuring consistent operations across regions. This role sits at the center of the customer experience, connecting Customer Success with Renewals, Support, Professional Services, and Sales to create a seamless and scalable customer journey. The position uses data, analytics, and AI-based tools to support customer retention, growth, and positive outcomes. As an individual contributor, this role offers high visibility with executive leadership. Location Remote, Costa Rica

About Veeam Software Veeam Software is known as the Data and AI Trust Company, helping organizations understand, secure, and maintain the resilience of their data and AI systems. As a leader in data resilience and security posture management, Veeam operates at the intersection of identity, data, security, and AI risk. Headquartered in Seattle, with offices in over 30 countries, Veeam protects more than 550,000 customers worldwide and supports some of the largest global brands. Role Overview The Senior Renewals Operations Manager - Customer Support is a strategic partner focused on improving the efficiency, scalability, and experience of Veeam’s global Customer Technical Support team. This role works closely with the VP of Customer Technical Support and plays a key part in managing the full lifecycle of the Technical Support Engineer (TSE) experience. The position emphasizes process excellence, data-driven operations, and consistent practices across multiple regions. Positioned within the post-sales ecosystem, this manager ensures strong alignment between Customer Support, Renewals, Customer Success, Professional Services, and Sales. The goal is to deliver a seamless and predictable customer journey. The role uses data, analytics, and AI insights to drive performance, support informed decisions, and encourage ongoing improvement. This is a high-impact individual contributor role with considerable executive visibility. Location Remote, Costa Rica

Join Veeam Software as a Senior Program Manager for Customer Experience Operations where you will play a pivotal role in enhancing our customer journey and operational efficiency. You will lead cross-functional teams to deliver innovative solutions and drive strategic initiatives that improve customer satisfaction and operational performance.

Join atmosera as a Senior Cloud Application Support Engineer and play a pivotal role in delivering exceptional cloud solutions to our clients. In this fully remote position, you will leverage your expertise to troubleshoot and resolve complex technical issues while collaborating with cross-functional teams.Your responsibilities will include monitoring cloud applications, providing technical support, and implementing best practices to enhance system performance. This role requires a proactive approach to problem-solving and a passion for cloud technology.

For more than two decades, Smartsheet has empowered individuals and teams to achieve remarkable outcomes. From streamlined work management to intelligent, scalable solutions, we have always embraced the flow of work. Our mission is to develop tools that enable teams to automate repetitive tasks, uncover valuable insights, and scale intelligently. More importantly, we cultivate an environment that encourages bold thinking, decisive action, and the pursuit of meaningful work. When challenges align with purpose, and passion transforms into progress, that’s where the magic happens—and it’s what drives us each day.We are on the lookout for a seasoned Senior Technical Writer to design, create, and manage customer-oriented documentation for the Smartsheet Help Center, as well as internal product documentation. In this role, you will collaborate with cross-functional teams to gain insights into new product features and translate that knowledge into clear, concise, and engaging technical content that meets established style guidelines and deadlines. You will work closely with the product team to produce and update documentation that supports the creation of other content across the company. Given our rapid development cycle, your ability to deliver timely content is essential. Your responsibilities will also encompass site improvement projects, reporting, internal process enhancements, and Drupal integration.You will report directly to the Manager of Customer Experience Enablement and Knowledge Experiences based in the United States. This position is eligible for remote work within Costa Rica, and you must be a resident of Costa Rica.Your Responsibilities:Deeply engage with Smartsheet's product suite to understand the technologies and features necessary for precise documentation.Synthesize specification documents and internal technical specifications to create targeted, high-quality, customer-facing content, including but not limited to:Technical articles for the Smartsheet Help website (how-to guides, reference materials, FAQs, troubleshooting) and/or API documentation on the developer website.Content for eLearning modules or instructional videos.Internal documentation.Visual aids for Help content (screenshots, gifs, etc.).Collaborate with Subject Matter Experts (SMEs) to ensure technical accuracy in your writing.Review and mentor other writers to enhance their technical writing skills.Utilize AI tools to expedite content creation, enhance quality, and scale documentation output—while modeling best practices for AI-assisted writing workflows throughout the team.Monitor and report on your project assignments and timelines, maintaining adherence to strict deadlines.Define and develop templates and processes to standardize documentation practices across the team.

Zenoti delivers an innovative, all-in-one cloud-based software solution tailored for the beauty and wellness industry. Our platform empowers users to efficiently manage every aspect of their business through a comprehensive mobile application, featuring online appointment bookings, POS systems, CRM, employee management, inventory control, integrated marketing tools, and more. Zenoti enables clients to optimize their operations, reduce expenses, and enhance customer retention and spending. Our technology is designed for reliability and scalability, harnessing enterprise-level capabilities suitable for businesses of all sizes.With a reach extending to over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries, Zenoti proudly partners with renowned global brands including European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI & GUY.Our recent milestones include achieving a unicorn valuation exceeding $1 billion, being recognized as a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also honored to have been named a Great Place to Work Certified™ for 2021-2022, underscoring our commitment to empowering individuals to feel good and realize their potential. To discover more about Zenoti, please visit: Zenoti.About the RoleWe are in search of a seasoned Product Specialist with a strong background in the SaaS sector to facilitate customer onboarding, promote product adoption, and deliver quantifiable value through our AI product suite. The ideal candidate will act as a trusted advisor to our clients, ensuring smooth interactions throughout the customer lifecycle while working alongside internal teams to align product functionalities with business goals.Key ResponsibilitiesCustomer Onboarding & EnablementLead customer onboarding processes, ensuring efficient setup, integration, and initial success with our AI offerings.Conduct customer-focused sessions, demonstrations, and provide best practice recommendations.Establish robust relationships with customer stakeholders across various teams, including technical, business, and executive levels.Collect customer feedback and convert insights into actionable recommendations for internal teams.Ensure high levels of customer satisfaction and contribute to renewal and expansion opportunities.

For over two decades, Smartsheet has empowered individuals and teams to achieve remarkable outcomes. We specialize in seamless work management and innovative, scalable solutions that promote efficiency and creativity. Our goal is to provide tools that enable teams to automate tedious tasks, gain valuable insights, and operate at a higher level. More than just tools, we create an environment where big ideas flourish, actions are taken, and meaningful work is accomplished. When challenge meets passion, it sparks progress, and that’s the essence of what we strive for every day.We are on the lookout for a talented Senior Video Producer & Editor to join our dynamic Brand Studio. If you are passionate about storytelling, visual aesthetics, and the role of empathy in the creative process, we want to hear from you!You will report to the Video Production Lead based in Seattle and may need to travel internationally up to 10% of the time (an active passport and valid US Visa are required). This position is eligible for remote work within Costa Rica, and candidates must reside in the country.Your Responsibilities:Utilize motion graphics, animation, and live-action footage to vividly represent the Smartsheet brand.Oversee and coordinate projects that involve internal teams, clients, and agency partners, ensuring all milestones are met from concept to final delivery.Collaborate with stakeholders to create scripts and storyboards, effectively translating feedback for animators, editors, and vendors.Maintain high standards of quality and attention to detail, ensuring that all marketing materials (campaigns, social media, events, sales collateral) are aligned with brand messaging and push creative boundaries.Engage in planning and objective-setting to ensure video assets meet audience needs and adhere to brand guidelines.Seek clarification when needed and assist with additional tasks to support studio success.

About Lamina Lamina, part of the West Monroe group, builds solutions for the financial services sector. The team values collaboration and a thoughtful approach to quality. Role Overview The Senior QA Automation Engineer joins the Financial Services Product Team in Costa Rica. This position works closely with product teams to understand business goals and apply strong QA practices. What You Will Do Work with product teams to identify business needs and priorities Design and implement effective QA automation strategies Support the team in delivering reliable, high-quality software Location This role is based in Costa Rica.

Join Atmosera, a leading Microsoft Partner, as we empower businesses to explore new horizons through innovative technology and expert guidance. Our vast expertise in Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform equips organizations to speed up innovation, bolster security, and enhance operational efficiency. With accolades such as seven Microsoft specializations, GitHub AI Partner of the Year, and recognition as a member of the Microsoft Intelligent Security Association (MISA), we deliver state-of-the-art, integrated solutions that drive tangible business success.In your role as a Senior Client Executive, based in Costa Rica, you will champion our premier Azure Operations Services, security applications, DevOps, and Data/AI offerings across the LATAM market. Your passion for cultivating opportunities will be instrumental in converting them into profitable partnerships, all while ensuring that long-lasting client value is achieved.The ideal candidate is an inquisitive storyteller who respects urgency and is committed to delivering exceptional client outcomes.

For over two decades, Smartsheet has been at the forefront of enabling individuals and teams to achieve their goals. From efficient work management to innovative, scalable solutions, we have consistently embraced the flow of productivity. Our mission is to craft tools that empower teams to automate mundane tasks, reveal insights, and scale operations intelligently. More than just tools, we strive to create an environment that fosters big thinking, decisive action, and meaningful work. When challenges meet purpose and passion transforms into progress, that's the essence of magic at work— the reason we show up every day.We are on the lookout for a talented Senior Visual Designer, a visionary and conceptual expert, to join our dynamic brand studio. As Smartsheet expands in multiple directions, we require an 'idea engine' capable of conceptualizing across narratives, experiences, and systems. You are not just proficient in your craft; you have an unquenchable curiosity for human insights and the ability to execute flawlessly from start to finish.Reporting to the Creative Director in Costa Rica, this role is eligible for remote work within the country. Candidates must be residents of Costa Rica.You will:Advance the Brand: Deliver every piece of work with the deliberate intention of enhancing and evolving the Smartsheet brand identity.Lead and Develop: Oversee project execution, mentoring junior designers and contractors to ensure exceptional quality and professional growth.Master Design Systems: Contribute to the definition and development of flexible, coherent design systems and component libraries, creating mood boards, comps, sketches, presentation decks, style guides, and storyboards.Drive Full-Cycle Projects: Take ownership of projects from initial concept to completion, determining the most impactful way to present work to stakeholders.Manage with Precision: Oversee large-scale projects and deadlines while assisting less senior designers in managing their time and resources effectively.Guide the Vision: Clearly articulate design decisions and facilitate stakeholder feedback to ensure all work remains aligned with strategic objectives.Collaborate Across Functions: Partner with technology and project management teams to guarantee designs meet creative, strategic, and technical goals.Commission Excellence: Identify and engage specialists (artists, photographers, etc.) to bring unique projects to fruition.Perform additional job duties as assigned.

Join SingleStore as a Senior Revenue Operations Analyst and take charge of the operations for our top-of-funnel revenue business. In this pivotal role, you will collaborate closely with Marketing, Sales, Business Development, and various cross-functional teams, including Finance. As a vital member of our Go-To-Market (GTM) Operations team, you will manage the data, insights, and processes that empower and optimize our Marketing-to-Sales Development Representative (SDR)/Business Development Representative (BDR) funnel, from lead creation to opportunity.The ideal candidate will analyze funnel performance, enhance lead management and routing, elevate conversion rates at every stage of the top-of-funnel process, and guarantee data integrity across our GTM systems. This is a highly visible, hands-on role suited for a data-driven individual eager to contribute to scaling the revenue engine of a high-growth company.

Join our production team as an Assembler, where you will engage in specialized activities aligned with our company's policies and procedures. Your role will involve the assembly of electronic components, systems, or subsystems, utilizing a variety of materials, tools, and equipment safely, efficiently, and effectively.

We are seeking a skilled and experienced Senior Data Engineer to become part of our dynamic team. In this pivotal role, you will play a key role in designing, building, and scaling cutting-edge data platforms. Your expertise will lead the development of robust data pipelines, optimize data architecture, and guarantee the delivery of high-quality, reliable data flows across various systems. Collaborating closely with product managers, software engineers, analysts, and business stakeholders, you will transform complex requirements into scalable data solutions that drive reporting, analytics, and informed decision-making. If you are passionate about clean, efficient data models, resilient ETL/ELT processes, and creating infrastructure that converts raw data into valuable insights, we would love to hear from you.This is a full-time, remote position, and candidates must reside and be authorized to work in Costa Rica.

WHO ARE WE?Launch Potato is a thriving digital media enterprise that attracts over 30 million visitors monthly through our renowned brands, including FinanceBuzz, All About Cookies, and OnlyInYourState.As The Discovery and Conversion Company, we are dedicated to bridging consumers with leading brands through innovative, data-driven content and technology.Based in South Florida, we operate with a remote-first mindset, collaborating across 15 countries. Our culture emphasizes high growth and performance, driven by speed, accountability, and measurable outcomes.WHY JOIN US?At Launch Potato, you will propel your career forward by taking ownership, working swiftly, and making impactful contributions as part of a global team of high achievers.

Join our dynamic team at Smiths Group as an Ensamblador/Assembler. In this full-time position, you will play a crucial role in our operations, ensuring that our products meet the highest quality standards. If you are passionate about assembly work and thrive in a collaborative environment, we want to hear from you!

Encora is hiring a Senior Machine Learning Engineer for a hybrid role based in Costa Rica. This position centers on designing, developing, and maintaining software solutions that address business needs. The role involves working closely with teams from different backgrounds to turn requirements into scalable applications. Senior engineers in this role guide technical projects, mentor junior colleagues, and help refine software development practices. The focus is on delivering reliable, scalable systems that support business goals. What you will do Design, build, and implement scalable machine learning models and pipelines across the full ML lifecycle. Develop and refine data processing workflows using Python, SQL, and distributed tools such as PySpark. Deploy and monitor machine learning models in cloud environments, emphasizing performance, reliability, and scalability. Work with cross-functional teams to translate business challenges into data-driven solutions and improve model performance. Role overview Hybrid position based in Costa Rica Lead technical projects and mentor junior engineers Contribute to the development of scalable, efficient software applications

WHO ARE WE?Launch Potato is a thriving digital media enterprise that attracts over 30 million visitors monthly through its renowned brands, including FinanceBuzz, All About Cookies, and OnlyInYourState.As The Discovery and Conversion Company, our mission is to connect consumers with the world’s leading brands through innovative data-driven content and technology.Based in South Florida, we maintain a remote-first culture with a dynamic team across more than 15 countries. We pride ourselves on fostering a high-growth, high-performance environment where agility, ownership, and measurable impact are central to our success.WHY JOIN US?At Launch Potato, you will accelerate your career by taking ownership of your projects, acting swiftly, and making a significant impact alongside a global team of exceptional performers.

WHO ARE WE?Launch Potato is a thriving digital media company that captivates over 30 million monthly visitors through its innovative brands such as FinanceBuzz, All About Cookies, and OnlyInYourState.As The Discovery and Conversion Company, we aim to connect consumers with leading brands through data-driven content and cutting-edge technology.With our headquarters in South Florida and a remote-first team distributed across 15+ countries, we foster a high-growth, high-performance culture where speed, accountability, and measurable impact are the keys to success.WHY JOIN US?At Launch Potato, you will fast-track your career by taking ownership of outcomes, moving swiftly, and making a significant impact alongside a global team of high achievers.