About the job
Are you a strong leader who thrives on guiding and enhancing a team of specialists? Do you possess extensive experience in handling complex corporate liability claims? If so, the position of Team Manager for AVB Claims at Howden is the perfect fit for you!
Your Role: As the Team Manager for Claims, you will be at the heart of a developing team. With your substantial experience in managing intricate liability claims, you will provide direction, establish structure, and support both the team and your colleagues in their growth. You will be responsible for the team's quality and capacity as well as the claims being managed, taking charge of significant business relationships involved in complex claims. This role combines your expertise with a robust coaching and management style.
In this position, you will be assertive and clear while maintaining connections with your team. The team comprises both seasoned specialists and junior colleagues eager to learn. You will ensure an optimal mix of knowledge, experience, collaboration, and job satisfaction, while setting the course and priorities for the group.
Your Weekly Responsibilities Include:
Management (approximately 50%):
- Leading, directing, coaching, and motivating a team of 14 members across two locations;
- Translating the Claims strategy into a team plan;
- Organizing and providing clarity in processes and task distribution;
- Executing performance cycles and being involved in absence discussions;
- Encouraging knowledge sharing and development within the team;
- Optimizing collaboration and service quality;
- Setting the direction and priorities within the team;
- Implementing operational policies through planning;
- Monitoring and ensuring the quality and quantity of processes;
- Identifying and resolving bottlenecks in execution;
- Initiating work meetings.
Claims (approximately 50%):
- Accountability and oversight of client relationships;
- Managing complex liability claims;
- Identifying market trends and risks;
- Being a sparring partner for colleagues within claims;
- Monitoring progress and quality of cases.
About Our Team and Organization:
You will be part of a driven team with substantial experience, yet there is a clear need for defined frameworks, guidance, and coaching.
