Mid-Market Account Executive

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver remarkable customer experiences.Our advanced AI agent, Fin, stands as the leading customer service AI solution available, enabling businesses to provide around-the-clock, flawless customer support and ultimately enhance their customer interactions. Fin integrat…

At Intercom, we are revolutionizing customer service through AI technology. Our mission is to empower businesses to deliver extraordinary customer experiences.Our AI agent, Fin, is the most sophisticated customer service AI available, enabling businesses to provide seamless and exceptional customer support, transforming customer interactions for the better. When paired with our Helpdesk, it forms the Intercom Customer Service Suite, a comprehensive solution tailored for intricate queries that necessitate human intervention.Since our inception in 2011, Intercom has earned the trust of nearly 30,000 businesses worldwide, setting a new benchmark in customer service. Our core values drive us to push boundaries, innovate rapidly, and deliver unmatched value to our clients.What’s the opportunity?As a Senior Mid-Market Account Executive, you will play a pivotal role in driving our new business growth. You will be joining a cutting-edge sales organization, embarking on an exciting journey ahead.At Intercom, we are committed to doing sales differently. We invite our customers to integrate Intercom into the heart of their operations, and we achieve this by placing them at the core of our strategy. We believe in fostering growth and development for every new hire. By joining our Account Executive team, you become part of a community that prioritizes internal development and promotion. With our rapid growth, there are abundant opportunities for advancement, creativity, and ownership.What will I be doing?Champion our product by driving the growth and adoption of Intercom within our Senior Mid-Market segment.Oversee the complete sales cycle for our Mid-Market clients, utilizing a consultative sales approach from prospecting to closing.Deliver timely and accurate sales forecasts, providing clear visibility into revenue performance.Stay updated with our evolving products and processes to maintain expertise.Develop personalized demonstrations tailored to client needs.Engage in team development and mentorship to cultivate talent.Act as the customer advocate to cross-functional teams, including Marketing and Product.Contribute to the overall expansion of our global Enterprise business by pioneering best practices and driving initiatives to elevate team performance.What skills do I need?Minimum of 5 years of experience as an Account Executive.At least 3 years of SaaS experience in selling comparable products.Strong sales instincts and a proven track record of exceeding targets.

Intercom is a leading AI-driven Customer Service platform dedicated to empowering businesses with exceptional customer engagement capabilities.Our flagship AI agent, Fin, stands out as the most advanced customer service AI in the marketplace, enabling businesses to provide continuous, flawless customer service and significantly enhance their customer experiences. Fin integrates seamlessly with our Helpdesk, forming the comprehensive Intercom Customer Service Suite, tailored for complex inquiries that necessitate human intervention.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses worldwide, setting a new benchmark in customer service. Our core values drive us to innovate relentlessly, operate swiftly, and continuously deliver exceptional value to our clients.What’s the Opportunity?In response to the increasing demand over the past six months, we are seeking skilled software engineers to work closely with our most strategic clients, bridging the gap between their business objectives and our AI agent, Fin.As a Staff Forward Deployed Engineer, you will engage directly with these clients alongside our Go-To-Market team, gaining insights into their use cases and designing, building, and implementing tailored solutions. You will operate autonomously, expected to set strategic direction, own project outcomes, and confidently represent Intercom in high-stakes client interactions. Your role will be crucial in transforming how our customers scale their support operations, yielding significant business results.Moreover, you will lead through example, acting as a force multiplier who influences product direction with field insights and helps shape the concept of Forward Deployed Engineering at Intercom.If you seek a role that offers ownership, creativity, and the opportunity to guide R&D and Go-To-Market teams in a fast-paced environment, this position is for you.What Will I Be Doing?Drive the adoption of Fin by enabling prospects to harness the power of Intercom’s AI capabilities for automated and scalable support operations.Engage deeply with strategic customers to identify their business challenges and technical needs, acting proactively to guide them towards outstanding results with Fin.Collaborate hands-on with customers' technical teams as a confident subject-matter expert, coding alongside them to drive projects to successful completion.Work closely with Sales, Success, and Product teams, actively influencing their work to ensure a seamless customer experience.

At Intercom, we are pioneering AI-driven customer service solutions that empower businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, represents the cutting edge of customer service technology, enabling businesses to provide continuous, high-quality service that significantly enhances customer satisfaction. When paired with our Helpdesk, Fin evolves into the Intercom Customer Service Suite, offering AI-enhanced support for complex inquiries that necessitate human intervention.Founded in 2011, Intercom is trusted by nearly 30,000 global companies and is reshaping the standard for customer service through our relentless commitment to innovation, speed, and delivering outstanding value to our clients.What is the opportunity?Join our AI Group at Intercom, where we define and develop new machine learning functionalities, investigate the latest algorithms and technologies, and quickly prototype solutions to provide to our customers.Our highly focused product team, comprising over 50 ML scientists, engineers, designers, and researchers, collaborates closely with various departments across the organization. We prioritize rapid production cycles, often transitioning from successful offline tests to beta releases in just weeks.We continuously run experiments to assess the effectiveness of our AI features by employing both frequentist and Bayesian methodologies. We create dashboards to monitor outcomes and engage in detailed analysis of user interactions to uncover complex patterns. Working with stochastic AI products, we navigate intricate effects to drive improvements.We are seeking a passionate Analytics Engineer to become a vital part of our AI Group, assisting us in achieving these ambitious objectives.What will I be doing?Data Platform Development: Design, implement, and oversee scalable data pipelines and ETL processes to establish a robust, analytics-ready data platform.Cross-functional Collaboration: Collaborate with AI analysts, ML scientists, engineers, and business teams to understand data requirements and ensure reliable and user-friendly data solutions.Data Strategy & Governance: Spearhead initiatives in data model development, data quality stewardship, warehouse management, and production support for essential workflows.Advanced Analytics & Insights: Conduct in-depth data analyses and develop custom models to inform strategic business decisions and performance metrics.Automation & Optimization: Enhance data collection and reporting processes through automation and optimization techniques.

Intercom is the leading AI Customer Service platform, dedicated to enabling businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most sophisticated customer service AI currently available, empowering businesses with continuous, flawless customer support and revolutionizing their customer interactions. Fin seamlessly integrates with our Helpdesk to form the Intercom Customer Service Suite, an all-encompassing solution that offers AI-enhanced assistance for more intricate inquiries that necessitate human intervention.Established in 2011 and currently supporting nearly 30,000 businesses worldwide, Intercom is redefining customer service standards. Guided by our core principles, we continuously challenge conventions, operate with agility and vigor, and consistently offer outstanding value to our clients.What’s the opportunity?We are pioneering a new segment within Intercom: AI Product Management. With over a decade of investment in in-house AI, we boast a skilled team of machine learning scientists, engineers, researchers, and designers. We are now expanding this team with product managers who will sculpt the future of Intercom’s AI platform and agent.As a Senior AI Product Manager, you will define the vision, strategy, and roadmap for the core AI systems that fuel Fin and Intercom’s AI capabilities. You will operate at the crossroads of advanced AI research, innovative product development, and real-world customer challenges, guiding us in creating world-class AI products that yield significant business results.This role demands a technical, customer-focused product manager who excels in dynamic, uncertain environments and is passionate about transforming complex AI functionalities into user-friendly, engaging product experiences.What will I be doing?Oversee a key segment of our AI product landscape. You will take charge of a vital component of Intercom’s AI platform or agent, responsible for its vision, strategy, and effectiveness.Gain profound insights into customers, the business, and the technology. You will thoroughly understand the ecosystem: customer needs, business direction, and the workings of our AI systems, utilizing this knowledge to inform high-quality decision-making and create a compelling roadmap.Collaborate closely with a premier AI team. You will engage daily with machine learning scientists, engineers, designers, and researchers. Together, you will explore innovative ideas, assess feasibility, weigh trade-offs, and convert advanced AI capabilities into high-impact product experiences.Deliver ambitious, high-quality AI products. You will guide concepts from initial exploration to production launches, conducting swift experiments, defining success metrics, and evaluating performance.

Join The Fruit People's Operations VIP Team as a Merchandiser!We are committed to providing an exceptional customer experience, and we seek a candidate who shares our passion for outstanding service, meticulous attention to detail, and a relentless drive to exceed customer expectations.As a Merchandiser within our Operations VIP team, you will play a vital role in managing the Food & Beverage Programmes for our key clients. Your responsibilities will include ensuring that snack stands and fridges are always fully stocked and visually appealing, while also conducting weekly stock counts and monitoring inventory levels.

At Toast, we empower restaurants and local businesses to thrive in a digital landscape, enhancing operational efficiency, boosting sales, and fostering customer engagement while keeping employees satisfied.As a Product Designer in our Guest Organization, you'll play a pivotal role in harmonizing restaurant effectiveness with guest satisfaction. Your objective is to seamlessly connect the digital experience with the genuine warmth of dining, creating products that transform casual visitors into loyal patrons.Collaborating with our Digital Storefront and Marketing team, you will work alongside researchers, engineers, and product stakeholders to turn valuable insights and restaurant challenges into innovative and user-friendly experiences. You’ll immerse yourself in the dynamic world of hospitality to grasp the motivations behind each guest interaction, using your design expertise to develop essential tools that contribute to the longevity and success of restaurants.We seek a designer who embodies a Founder's Mentality: someone who takes full ownership of their responsibilities and is passionately dedicated to customer satisfaction. If you're ready to refine your skills and help shape the digital landscape of the restaurant industry, we invite you to join our team.

About the Role:Join our dynamic team at ION, where you will play a pivotal role in overseeing our license key operations. This function is essential for delivering outstanding ION solutions to our clients. As a License Key Management Analyst, you will collaborate closely with internal stakeholders, including sales, legal, and commercial teams, ensuring the accurate and timely distribution of license keys. Additionally, you will enhance customer relationships by effectively addressing and resolving inquiries, contributing to an exceptional customer experience.

Join Vanta as an Account Executive focused on Startups in the EMEA region! At Vanta, we strive to empower businesses to earn and demonstrate trust through continuous security monitoring and verification. Our dynamic team is passionate about making security manageable and effective for companies of all sizes. As part of our rapidly expanding Startups Sales team, you will take ownership of the sales cycle, driving results from initial contact to closing deals. Your role will be pivotal in establishing Vanta as the preferred compliance and security solution for early-stage startups navigating these crucial challenges for the first time. With a focus on speed and efficiency, you'll thrive in our fast-paced environment, managing a high volume of prospects and discovery calls. If you're eager to make a significant impact and exceed sales targets while working with innovative startups, we want to hear from you!

Who We Are About Stripe Stripe is a leading financial infrastructure platform empowering businesses worldwide. From industry giants to innovative startups, millions leverage Stripe to accept payments, enhance revenue, and unlock new business opportunities. Our mission is to elevate the GDP of the internet, and we have an incredible journey ahead. This is your chance to help shape the global economy and engage in the most impactful work of your career. About the Team As a Technical Account Manager, you will collaborate across multiple functions to support Stripe’s most significant and sophisticated users. By building trusted relationships, we provide tailored strategic guidance and proactively identify areas of opportunity to help businesses maximize value for their customers, streamline their technical operations, and accelerate global growth using Stripe. Your Responsibilities Key Responsibilities Deliver a Gold Standard Experience to key stakeholders in your assigned accounts. Collaborate with the broader Operations team to ensure access to resources and knowledge that promote a Gold Standard Experience across all user interactions, including support channels, documentation, and product feedback. Cultivate long-lasting relationships with users to enhance loyalty towards Stripe and our suite of products. Work cross-functionally both internally and with client organizations to implement operational solutions addressing issues such as fraud, disputes, declines, product adoption, and global expansion. Partner closely with Customer Success and other user-facing teams to enhance user support on Stripe. Lead meetings with users, both in-person and via video conferencing. Contribute to the ongoing development of our support offerings. Create user-facing content focused on long-term solutions.

Join BoxLunch as a Part-Time Assistant Manager - Level 1 and immerse yourself in the vibrant world of music and pop culture. You will play a crucial role in enhancing customer experiences by assisting the store leadership team. Your passion for fandom will empower you to train new team members and support daily operations, all while ensuring our fans have access to the merchandise they love. Help us create a welcoming atmosphere and meet our sales targets while working in a dynamic retail environment.

About Us Who We Are At Stripe, we are redefining financial infrastructure for businesses worldwide. From leading enterprises to innovative startups, millions rely on Stripe to facilitate payments, drive revenue growth, and unlock new business opportunities. Our mission is to enhance the GDP of the internet, and we have a monumental journey ahead. Join us and be part of a transformative experience that empowers the global economy. The Team As a Senior Technical Account Manager, you will collaborate across teams to support Stripe's most significant and intricate clients. By fostering trusted relationships, you will provide tailored, strategic consultations, proactively identifying areas for improvement to help businesses maximize value for their customers, streamline technical operations, and accelerate international growth with Stripe. Your Role Key Responsibilities Deliver an exceptional Gold Standard Experience to key stakeholders within your assigned accounts. Collaborate with the broader Operations team to equip users with the necessary resources and knowledge to ensure a seamless experience across all support channels. Build and nurture long-term relationships to enhance client loyalty to Stripe and its offerings. Work cross-functionally to devise and implement operational solutions related to fraud, disputes, product adoption, and global expansion. Partner closely with Customer Success and other user-facing teams to holistically support users on Stripe. Facilitate user-facing meetings, both in person and via video conferencing. Contribute to the ongoing design and enhancement of our support offerings. Develop user-centric content that addresses long-term solutions.