Customer Care Officer

Join our dynamic team as a Customer Care Officer where you will play a crucial role in enhancing customer satisfaction and fostering strong relationships. Your primary responsibility will be to manage customer inquiries, resolve issues promptly, and ensure a seamless experience for our clients.As a vital part of our customer service department, you will enga…

Join our dedicated team at Lextorah Holdings as a Software Support Officer. In this role, you will be the primary point of contact for customers seeking technical assistance and support for our software solutions. Your expertise will help resolve issues, guide users through troubleshooting processes, and ensure a seamless experience with our products.The ideal candidate will have a passion for technology and a strong commitment to customer satisfaction. You will work closely with our development team to identify and rectify software issues, providing feedback that helps improve our offerings.

As the Finance Manager at Lextorah Holdings, you will be pivotal in steering our financial strategy and operations. Your expertise will ensure accurate financial reporting, effective budgeting, and financial analysis to drive our business forward. You will collaborate closely with stakeholders to provide insightful financial guidance that supports strategic decision-making.

We are seeking a highly organized and friendly Front Desk Officer to be the first point of contact for our clients and visitors. In this role, you will manage the front desk operations, provide exceptional customer service, and ensure the smooth running of our office environment.

We are seeking a detail-oriented and proactive Accountant to join our dynamic finance team at Lextorah Holdings. In this role, you will be responsible for managing financial records, preparing financial statements, and ensuring compliance with relevant regulations. Your analytical skills and attention to detail will contribute significantly to our financial health and operational efficiency.

Join our dynamic team at Lextorahlds as a Retail Store Clerk, where you will play a crucial role in delivering exceptional customer service and maintaining store operations. Your responsibilities will include assisting customers with their purchases, managing inventory, and ensuring the store environment is clean and organized. We are looking for enthusiastic individuals who thrive in a fast-paced retail setting.

We are seeking a detail-oriented and analytical Account Reconciliation Officer to join our team at Lextorah Holdings. The ideal candidate will be responsible for ensuring the accuracy of our financial records by performing thorough reconciliations of accounts. You will play a vital role in identifying discrepancies and ensuring compliance with financial regulations.

Join our dynamic team at Lextora Holdings as a Banking Operations Officer. In this key role, you will be responsible for ensuring the seamless execution of banking operations, improving processes, and delivering exceptional service to our clients.

Join our team at Lextorah Holdings as an Audit Officer, where you will play a crucial role in ensuring the integrity and accuracy of our financial operations. You will be responsible for conducting audits, analyzing financial data, and developing reports that support our financial decision-making processes. We seek a detail-oriented professional who is committed to excellence and ready to contribute to our growth.

We are seeking a skilled Finance Manager to oversee our financial operations and provide strategic guidance in financial planning and analysis. You will be responsible for managing financial reporting, budgeting, and forecasting, ensuring compliance with financial regulations, and leading a team of finance professionals. The ideal candidate will possess strong analytical skills, attention to detail, and the ability to communicate financial information effectively.

Join Fosad Consulting as a District Manager for our Bancassurance division. In this pivotal role, you will oversee the strategic execution of our bancassurance initiatives within your assigned district. You will collaborate closely with financial institutions to enhance product offerings and drive sales growth. Your expertise will help shape the future of our business as we strive to provide exceptional value to our clients.

Fosad Consulting is seeking a dedicated and detail-oriented Ticketing Officer to join our dynamic team. In this role, you will be responsible for managing ticketing operations, ensuring that all customer requests are handled efficiently and effectively. Your expertise will contribute to our commitment to providing exceptional service to our clients.

FairMoney is at the forefront of mobile banking, dedicated to providing innovative credit solutions to emerging markets. Founded in 2017, our operations are primarily based in Nigeria, where we have successfully raised nearly €50 million from esteemed global investors such as Tiger Global, DST, and Flourish Ventures.In pursuit of our vision, FairMoney is building a cutting-edge mobile banking platform and point-of-sale (POS) solution specifically designed for emerging economies. Our journey commenced with the launch of a digital microcredit application, available solely on Android and iOS platforms. Today, we have broadened our offerings to include a diverse range of financial products, including current accounts, savings accounts, debit cards, and advanced POS solutions catering to merchants and agents alike. At FairMoney, we celebrate a diverse workforce representing over 27 nationalities, all united in our mission to revolutionize financial services for underserved populations. To learn more about our transformative impact on Africa's financial landscape, please watch our informative video.

About FairMoneyFairMoney is a trailblazer in mobile banking, focused on providing accessible credit solutions to emerging markets. Founded in 2017, FairMoney operates primarily in Nigeria and has attracted nearly €50 million in investments from esteemed global investors, including Tiger Global, DST, and Flourish Ventures.FairMoney is on a mission to build the leading mobile banking platform and point-of-sale (POS) solution tailored specifically for emerging markets. The journey began with our innovative digital microcredit application, available exclusively on Android and iOS. Today, we offer an extensive range of financial services, including current accounts, savings accounts, debit cards, and cutting-edge POS solutions for merchants and agents alike. Our diverse workforce comprises talent from over 27 nationalities, united in our goal to revolutionize financial services for underserved communities. For insights into our impact on Africa's financial landscape, check out this informative video.The Merchant Relationship Manager will spearhead our offline merchant acquisition strategy across various sectors (including chain stores, restaurants, supermarkets, FMCG, pharmacies, and betting) while developing tactics to boost sales revenue.

Join Renmoney as a Product Manager for Alternate ChannelsAt Renmoney, we are creating a revolutionary ecosystem for financial services in Nigeria, including retail savings, lending, digital banking, SME services, and strategic partnerships. As we broaden our reach beyond our mobile app, we are innovating alternate channels that connect our financial services to customers wherever they may be.In your role as the Product Manager for Alternate Channels, you will function as the CEO of a crucial business segment. You will be responsible for the strategy, roadmap, and commercial success of our alternate channels portfolio, which encompasses agent banking, POS merchant acquisition, distribution-led acquisition, banking, lending, and embedded finance (BaaS) partnerships. Your mission will be to develop products and platforms that make Renmoney’s services accessible to every Nigerian, turning local shops into financial centers and everyday applications into gateways for credit access.This position requires strategic foresight, hands-on execution, and a strong commercial mindset. You will oversee the P&L, collaborate with cross-functional teams, and ensure that our channels drive profitable growth while maintaining compliance with regulatory standards.

As an SME Underwriter at Renmoney, you will play a crucial role in evaluating and approving SME and corporate loan applications. Your responsibilities will include analyzing financial statements, cash flow, business models, and assessing creditworthiness.You will identify and evaluate key risks including financial, industry, management, and collateral aspects, while also recommending effective mitigants. Your expertise will be vital in structuring credit facilities that align with both the borrower's needs and the bank's risk appetite, incorporating terms, pricing, and security requirements.In this role, you will draft comprehensive credit proposals or memos that clearly articulate justifications, risk analyses, and recommendations for approval. Collaborating with relationship managers, legal, and risk teams will be essential for effective customer due diligence, site visits, and validation of submitted documents.Monitoring the performance of your assigned portfolio, ensuring covenant compliance, and identifying early warning signs or deterioration in credit quality will be critical to your success. You will ensure all credit evaluations and decisions are in line with internal policies, regulatory guidelines, and credit approval frameworks.Additionally, you will assess the adequacy and enforceability of collateral, working closely with legal to ensure proper documentation and perfection. Collaboration with Relationship Managers, Credit Committee, and other internal stakeholders will be key in driving timely and sound credit decisions.

About RenmoneyAt Renmoney, our mission is to redefine financial services by making them accessible to everyone, especially those underserved in Nigeria. We provide innovative solutions including loans, savings, and fixed deposit options that empower our customers to reach their financial aspirations. Be a part of our journey to transform lives!The RoleWe are in search of a driven and experienced Territory Manager to lead and enhance sales efforts within a specified region. In this pivotal role, you will mentor a team of sales agents, formulate strategic sales initiatives, and ensure the achievement of sales targets while delivering exceptional customer experiences.Key Responsibilities Inspire, coach, and guide a team of Field Sales Agents to meet and exceed sales goals. Design and execute tailored sales strategies that align with the unique market dynamics of your territory. Assess and analyze sales performance data to pinpoint opportunities for enhancement. Build and nurture strong relationships with key clients and stakeholders. Conduct regular field visits to support the sales team and evaluate market trends. Collaborate effectively with marketing and product teams to ensure cohesive sales campaigns and product offerings. Generate regular reports detailing sales activities, trends, and forecasts.

We are seeking a dynamic and experienced Team Lead for Field Recovery to join our innovative team at FairMoney. In this pivotal role, you will lead and inspire a team focused on effective recovery strategies in the field, driving performance and achieving operational goals.Your leadership will be essential in developing processes that enhance our recovery efforts and ensure customer satisfaction. If you are a results-oriented professional with a passion for excellence, we invite you to apply.

Key ResponsibilitiesPerform comprehensive portfolio analysis and deliver actionable insights to enhance collection efficiency.Oversee budgeting and financial planning for the Debt Collection Department, ensuring alignment of budget figures with operational KPIs and P&L metrics.Design, implement, and evaluate A/B tests to validate hypotheses and drive process enhancements.Track and analyze key performance indicators (RPC, PTP, Recovery Rate, etc.), swiftly addressing any anomalies.Manage and support existing collection reports and dashboards.Lead the development of innovative reports and dashboards.Oversee the testing and rollout of new tools and strategies for collections.Work collaboratively with Product, Operations, and Legal teams to ensure seamless strategic adjustments.Investigate global debt collection trends and adapt best practices for the local market.Compile regular analytical reports and communicate findings to management.

About UsMoniepoint is a comprehensive financial services platform catering to emerging markets and stands as the second-fastest growing company in Africa. Since 2019, our innovative technology has empowered over 3 million individuals, providing essential personal and business banking services, payment solutions, credit facilities, and business management tools that foster success. In 2023 alone, Moniepoint processed an impressive $182 billion and dominates the POS transaction landscape in Nigeria.Role OverviewThe Lead, Contracts and HR Administration is responsible for maintaining the precision, consistency, and governance of Moniepoint’s fundamental People documentation and HR records. You will ensure that all employment contracts, letters, and records are accurate, compliant, and in line with our internal standards across all locations. Your efforts will ensure the seamless operation of People Operations, as you manage the documents, data, and workflows that support every employee’s lifecycle. Collaborating closely with Talent Acquisition, People Business Partners, Payroll, Legal, and Compliance, you will ensure that our HR documentation is timely, accurate, and ready for audits. While you maintain strong operational discipline behind the scenes, your teams will benefit from reliable administration that they can count on.Interested in learning what makes Moniepoint a remarkable workplace? Check out our blog posts on how we foster a culture of innovation, teamwork, and growth.