Technical Support Specialist

As a Technical Support Specialist at inetum2, you will be responsible for providing exceptional technical assistance and support to our clients. Your role will involve troubleshooting software and hardware issues, guiding users through step-by-step resolutions, and ensuring timely responses to all inquiries. You will work closely with our engineering team to…

Embark on a thrilling new journey with us! This role promises to elevate your career to unprecedented heights!We are in search of tech-savvy individuals to join a prominent global social media platform. This innovative project is dynamic and vibrant, perfect for those who are passionate about gaming and technology. Are you prepared to provide top-notch technical customer support for cutting-edge tech devices?

Join our dynamic team as a Mid-Level IT Support Consultant in vibrant Lisbon! We are seeking an individual with a passion for technology and problem-solving to contribute to a key client project. Your technical expertise will be invaluable in ensuring smooth IT operations and providing top-notch support.Key Responsibilities:Deliver exceptional technical support to users and systems.Diagnose and resolve incidents and technical challenges efficiently.Maintain the optimal performance of IT infrastructures.Engage in continuous improvement initiatives to enhance service delivery.Thoroughly document procedures and solutions to foster knowledge sharing.

ITTF Iberian serves as a comprehensive IT framework that powers various projects and systems to enhance operational efficiency for our company functions. Our focus is on agility, proximity, efficiency, and rapid time-to-market. This global organizational model is designed to meet both current and future transformation challenges by continually integrating innovative technologies and best practices, ensuring that we deliver unparalleled value to our functional communities.Key ResponsibilitiesAssist in the configuration, setup, and ongoing maintenance of RPA robot environments.Monitor, escalate, and manage incidents related to the RPA production infrastructure.Develop and maintain a comprehensive set of operational procedures to support daily activities.Foster strong collaborative relationships with infrastructure teams and RPA implementation teams, ensuring effective communication and compliance with established processes.

Atlean World is an innovative HR SaaS consultancy dedicated to fostering multicultural workplaces as the new standard. We excel in multilingual recruitment, ensuring a smooth and enjoyable journey for candidates.Your Next Job, Without Boundaries! Join us in Lisbon, Portugal for a rewarding opportunity as a Turkish Advertiser Support Specialist.Why Become an Advertiser Support Specialist?Experience life in Lisbon while immersing yourself in diverse cultures.Represent a prominent global brand in the realm of social networking and connect with millions worldwide.Accelerate your career growth with ample opportunities for advancement.Your Daily Responsibilities:Receive specialized training on the leading social media platform, connecting billions around the globe.Assist customers through your exceptional troubleshooting skills.Become an expert in our products.Provide assistance via email, chat, and phone.Infuse positive energy into customer interactions.Focus on a specific brand to enhance customer experiences.

Join our dynamic team at inetum2 as a SQL and UNIX Support Specialist. In this role, you will leverage your expertise in SQL databases and UNIX systems to provide top-tier support to our clients. Your problem-solving skills will help ensure the smooth operation of our systems and drive client satisfaction.

Are you a German speaker eager to provide outstanding customer service? Join our vibrant international team at Speakitjobs, where we deliver exceptional support to users of a top-tier technology company. In this role, you will facilitate seamless customer interactions, addressing inquiries with efficiency and professionalism.Key Responsibilities Assist customers with their online orders, deliveries, payments, and returns. Handle sensitive information in compliance with company policies. Collaborate with internal teams, carriers, and financial institutions to resolve issues. Proactively identify and escalate complex issues when necessary.Contribute to maintaining high customer satisfaction across all communication channels.

Are you enthusiastic about customer support and technology? Do you aspire to be part of one of the leading BPO firms in Lisbon? Our client is a prominent global leader and one of Portugal's largest companies.Your primary role as a Customer Support Agent is to enhance their operations by providing exceptional service to customers while collaborating with prestigious international brands.Your Responsibilities as a Customer Support Agent: Respond to inbound calls and address customer inquiries. Assist customers effectively over the phone, resolving service issues with empathy and efficiency. Maintain accurate records of customer inquiries, feedback, and questions in the customer service database. Utilize open-ended questions, support documentation, and system training to troubleshoot effectively. Provide recommendations for common issues or frequently asked questions.

Join our dynamic team as a Technical Support Specialist in Lisbon, where you will serve as the primary point of contact for clients facing technical challenges. Your role is crucial in combining your problem-solving skills, customer service expertise, and technical acumen to deliver swift and effective solutions. This position is perfect for individuals who are passionate about assisting others and thrive in a tech-driven environment.Key Responsibilities: Assist customers by addressing inquiries and providing technical support through phone, email, or chat. Efficiently troubleshoot a range of software, hardware, and system issues. When necessary, escalate complex technical problems to senior support teams. Maintain detailed records of customer interactions and solutions within internal systems. Offer constructive feedback to internal teams to help identify recurring issues and opportunities for improvement. Ensure compliance with company policies and client standards.

Join Cross Border Talents as an Escalated Hardware Support Specialist for our esteemed client based in Lisbon, Portugal.As a pivotal member of the Office Escalated Support Team, you will be tasked with providing exceptional support to Finnish-speaking customers, field engineers, and business partners dealing with escalated technical issues.Your focus will be on resolving issues promptly and efficiently, aiming for first-call resolution to ensure high levels of customer satisfaction.Key Responsibilities:Acquire in-depth knowledge of printer hardware to a specialist level.Engage with customers using persuasive communication and influencing skills.Thrive in high-pressure situations and maintain a positive demeanor when handling challenges.Diagnose and troubleshoot technical issues effectively.Exhibit sensitivity and a proactive approach to addressing customer needs.Demonstrate strong interactive skills and contribute as an effective team member.Qualifications:A-Level Education, Leaving Certificate, or an equivalent qualification.Relevant technical certifications.Fluent in both English and Finnish.Experience:A minimum of 1 year experience in supporting electro-mechanical devices.Proficient in delivering professional technical support via telephone.Experienced in troubleshooting both known and novel technical queries.Strong familiarity with current printing products.Comprehensive understanding of the Xerographic process and Colour Printing Theory.Personal Attributes:Highly motivated to learn and acquire new skills, aiming to achieve expertise and advance within the organization.Self-aware and conscientious in meeting personal, team, and organizational targets.A dedicated team player committed to customer responsibilities.Exhibit a courteous and helpful attitude in all situations.Resilient under pressure and adaptable to changing work demands.Benefits:Competitive salary and benefits package.

At Cross Border Talents, we are excited to offer a fantastic job opportunity in Lisbon for individuals passionate about technology, customer service, and technical support.We are on the lookout for enthusiastic individuals who are eager to work with technological products in a project related to the medical industry at one of the leading international BPOs. If you possess strong communication skills, problem-solving abilities, and have between one to two years of prior experience in technical support, we would love to hear from you!Key Responsibilities:Provide technical support and troubleshoot issues for customers encountering problems with technological devices through phone and email;Assist customers with installation issues and device malfunctions;Support customers with billing inquiries, tracking shipments, and placing orders;Address incidents with appropriate escalation and reporting;Utilize your communication and problem-solving skills to deliver exceptional customer service.

Are you a native Dutch speaker eager to embark on an exciting career abroad? Join a dynamic global company in the vibrant city of Lisbon, Portugal, where you can provide exceptional support to small and medium-sized enterprises while honing your professional skills in a sunny environment.Key Responsibilities:Deliver outstanding client support through various channels including phone, email, and chat.Guide clients in enhancing their self-service advertising presence.Offer pre- and post-sales assistance for self-service products.Provide comprehensive product support to boost customer satisfaction.Analyze client trends and propose improvements for a better user experience.Collaborate with product and engineering teams by sharing valuable feedback.

Are you ready to embark on a fulfilling career journey with some of the world's most dynamic brands? Join our diverse team at speakitjobs and play a pivotal role in enhancing our clients' business every single day. We are seeking a French Customer Support Advisor to deliver exceptional customer service, uphold quality standards, and drive performance improvements daily. If you possess a genuine passion for assisting others and a natural curiosity, you are the ideal candidate. Elevate your career with us, showcase your talents, and enjoy a vibrant atmosphere in a globally-minded company.Key Responsibilities:As a French-speaking Advisor, your duties will include:Guiding customers through phone and/or chat in response to various inquiries.Offering account and application support relating to software functionality.Delivering technical assistance and resolving issues with system configurations and network settings.Providing timely and accurate responses to customer inquiries.Qualifications:To be considered for the role of French-speaking Advisor, you should meet the following criteria:Fluent in French (both written and spoken) and proficient in English (minimum B2 level).A strong enthusiasm for the entertainment and media sectors.Excellent communication skills, empathy, teamwork, and a customer-centric mindset.Familiarity with digital streaming services and devices.Eligible to work in Portugal with either an EU passport or a valid work permit.Benefits:Attractive salary package (14 monthly payments plus bonuses).Monthly meal allowance via voucher card (net).Comprehensive Private Health Insurance.Personal and professional development programs and mentoring.Opportunity to contribute to a rapidly growing multicultural project.Work alongside colleagues from over 75 different nationalities.Access to modern facilities, discounts at local businesses, free medical consultations at the office, sports, CSR activities, internal events, and much more!Possibility for inter-company mobility to work at any of our global locations.Base Salary: 895€ gross per month over 14 months.Performance Bonuses: 100€ gross per month paid in 12 installments.Transport allowance of 20€ per month.Meal allowance of 7.23€ for each working day.Accommodation provided for candidates relocating from abroad.

Who We Are:Geotab is a premier global innovator in the Internet of Things (IoT) and connected transportation solutions, proudly recognized as a “Great Place to Work™.” Our diverse and talented team collaborates to empower businesses to thrive, while enhancing community safety and sustainability. Leading the way in fleet management, Geotab connects commercial vehicles to the internet, offering powerful web-based analytics that enable customers to optimize their operations. Our open platform and Geotab Marketplace® provide access to a multitude of third-party solutions, allowing organizations of all sizes to seamlessly integrate vehicle data with their existing data assets. With billions of data points processed daily, we harness data analytics and machine learning to boost productivity, reduce fuel consumption, enhance driver safety, and ensure compliance with ever-evolving regulations. As our team expands, we are seeking passionate individuals who are ready to embrace challenges, think outside the box, and make a significant impact. Our dynamic environment demands adaptability, as Geotabbers often take on new responsibilities that may not be outlined in the initial job description. Join us for a rewarding career filled with opportunities for innovation, excellent benefits, and a vibrant, inclusive workplace culture. Unlock your full potential with Geotab. To experience what it means to be a Geotabber, visit our blog and follow us on Instagram. Join our talent network to stay updated on job opportunities.

Atlean World is an innovative HR SaaS consultancy dedicated to fostering multicultural environments as the new standard. We excel in multilingual markets, ensuring that our candidates enjoy a seamless and engaging recruitment experience.Your next career opportunity awaits you in Lisbon, Portugal, as an Account Support Specialist!Why this role is ideal for your growth:Experience vibrant Lisbon while engaging with diverse culturesBe the face of a recognized global brandA unique opportunity for accelerated career advancementYour daily responsibilities will include:Overseeing the complete order process and resolving intricate customer issuesAssisting customers with inquiries and guiding them through various processesDelivering exceptional guidance and supportUtilizing your troubleshooting expertise to address challenges

Atlean World is a dynamic HR SaaS consultancy dedicated to fostering multicultural environments as the new norm. We excel in multilingual markets, ensuring that candidates experience a seamless and enjoyable recruitment journey.Your Next Job Awaits – Unbounded Opportunities! Join us in Lisbon, Portugal, for an exciting opportunity as a German Social Media Support Specialist. Why this role is fantastic for your career and personal growth:Live in the vibrant city of Lisbon and immerse yourself in diverse cultural experiencesRepresent a leading global brand in the social networking sphereAccelerate your career development with fantastic growth opportunities Your daily responsibilities will include:Comprehensive training on the product/service of the world's premier social media platform, connecting billions of individuals worldwide and providing a platform for sharing ideas, content, and building connections.You will:Provide exceptional customer support utilizing your problem-solving skillsBecome a knowledgeable expert on the productAssist customers through email, chat, and phone communicationsBring positive energy to your interactionsFocus on a specific brand to enhance customer satisfaction Essential Qualifications for Success:Fluency in German, with proficient English communication skillsA passion for technology and eagerness to stay updated on the latest innovationsCustomer-focused mindset, with prior experience considered a significant advantageStrong communication skills, both written and verbalEmpathetic nature and a genuine desire to assist othersWhat You'll Gain by Joining Us:A joyful life in LisbonRapid career advancement with a 12-month renewable contractAttractive benefits including meal vouchers and two additional salariesHealth insurance coverage after six months of employment Relocation Package Includes:Flight expenses coveredAirport pick-up and assistance with settling inAccommodation in shared apartmentsComplimentary Portuguese language lessonsAccess to free sports activities Join us for football tournaments, beach barbecues, surf lessons, and cultural events!Make this your next job without boundaries!

Atlean World is a leading HR SaaS consultancy dedicated to fostering multicultural environments, which we believe is the future of work. Our expertise lies in multilingual markets, ensuring that candidates have a seamless and enjoyable recruitment experience.Your Next Job, Without Boundaries! We invite you to explore an exciting opportunity in Lisbon, Portugal as a French Gaming Support Specialist. Why This Gaming Support Role is Perfect for Your Growth:Experience life in vibrant Lisbon while enjoying diverse cultural experiences.Represent a prestigious global brand within the gaming industry.Fast-track your career development with ample growth opportunities. Your Daily Responsibilities:As a Gaming Support Specialist, you will:Assist gamers by employing your gaming knowledge and language skills.Utilize your troubleshooting expertise to resolve issues effectively.Provide support via email, chat, and phone calls.Bring your positive energy to every interaction.Specialize in a specific gaming brand. Qualifications for Success:Language Skills: Fluent in French and proficient in English.Tech Enthusiast: A keen interest in the latest technology trends.Customer Service Experience: Previous experience is an advantage.Effective Communicator: Strong communication skills are essential.Empathy: A genuine understanding of customer needs.What You Can Expect:Enjoy the lively atmosphere of Lisbon.Career advancement with a 12-month renewable contract.Additional perks including meal vouchers and two extra salaries per year.Access to private health insurance after six months. Inclusive Relocation Package:Flight expenses covered.Airport pick-up and settling assistance.Shared accommodation provided.Complimentary Portuguese language lessons.Free access to sports activities. Join us for football tournaments, beach barbecues, surf lessons, and cultural events!Embrace your next job without boundaries!

Embark on an enriching career with one of the world’s leading brands! Join a vibrant multicultural team and make a significant impact on our client’s success every single day.We are seeking a dedicated Technical Support Advisor who excels in providing exceptional customer service while consistently enhancing quality and performance. If you possess a genuine desire to assist others and have an inquisitive nature, you might just be the ideal fit for us.Seize the opportunity to grow with our client, showcase your talents, forge your career path, and relish every moment within a globally recognized, people-centric company.

Join Our JourneyAt Mollie, we believe that businesses deserve a seamless financial experience. Since our inception in 2004, we've dedicated ourselves to simplifying payments and money management for businesses across Europe.With over 250,000 businesses leveraging our all-in-one platform, we empower them to receive payments, manage their finances, and scale their operations on their own terms. Our solutions are designed with real businesses in mind, making them simple and scalable.As one of Europe's fastest-growing fintech companies, our team of over 900 professionals spans across 12+ locations. Our commitment to rapid growth is fueled by our talented individuals who prioritize purpose, speed, and customer satisfaction. Whether you are tackling challenges, developing leading products, or exploring AI innovations, you'll have the autonomy to create and the trust to deliver impactful results.If you are eager to contribute to the future of fintech and become part of a dynamic, high-performing team, we invite you to join us.Your ContributionAs a Business Support Specialist, you will play a pivotal role in ensuring our merchants receive the exceptional support they need to thrive. You will be the first point of contact for our clients, providing them with outstanding proactive service and support.Your role extends beyond answering inquiries; you will represent the voice of our customers, leveraging their feedback to influence meaningful changes at Mollie. By listening to their challenges and addressing their needs promptly, you will directly enhance the customer experience and contribute to the success of our expanding merchant community in Lisbon.Your ResponsibilitiesServe as the initial point of contact through live chat, email, and phone to promptly resolve customer inquiries.Proactively guide customers on selecting Mollie products that align with their business needs, enhancing their online and offline presence.Assist in enhancing customer satisfaction by providing insightful feedback and proposing innovative solutions to internal teams.Actively listen to customer feedback and challenges to align our support efforts with Mollie's commitment to customer obsession.

Join Altersolutions as an IT Support Specialist and become a vital part of our dynamic team in Lisbon! We are looking for a skilled professional to provide top-notch support for our Temenos (T24) software solutions. In this role, you will troubleshoot and resolve technical issues, ensuring our clients receive the highest level of service.Your expertise will contribute to enhancing our support processes and improving client satisfaction. If you're passionate about technology and eager to work in a collaborative environment, we want to hear from you!