Customer Support Specialist at Air Apps | Lisbon

Air Apps develops tools that help individuals and entrepreneurs manage their resources more effectively. Founded in 2018, the company operates from Lisbon, Portugal, with an additional office in San Francisco. Air Apps remains self-funded and has reached more than 100 million downloads worldwide. The team is currently building an AI-powered Personal & Entrep…

Are you a fluent Dutch speaker eager to embark on an exciting career journey in the vibrant city of Lisbon, Portugal? If you're passionate about providing exceptional customer support and wish to represent a renowned international company, this is the perfect opportunity for you!Join our dynamic team and kickstart your career within a reputable organization where growth and professional development are prioritized.Key Responsibilities:Deliver outstanding support to small and medium-sized businesses (SMBs) across various communication channels including phone, email, and chat.Assist in expanding the self-serve advertising capabilities for clients in the online and digital advertising sector.Provide comprehensive pre- and post-sales support for all self-service products.Enhance customer experiences by offering product and tool support.Identify industry trends and resolve challenges faced by multiple SMB clients.Gather and relay essential product insights and customer feedback to our engineering team.

Do you have a genuine passion for customer support and technology? Join one of the premier BPO companies in Lisbon and be part of an exciting team!Our client stands out as a global leader in professional services, driving transformation in business operations and technology models for a digital-first world.As a member of a diverse team based in Lisbon, you will deliver exceptional multi-channel support to service users.

Become a vital part of our esteemed client, an influential global social media platform that fosters connections among millions of users worldwide. Our commitment lies in delivering an outstanding user experience while ensuring a safe, supportive, and engaging community environment. We are on the lookout for an enthusiastic and skilled German Support Agent to enrich our customer support team, catering specifically to our German-speaking audience.Key Responsibilities:Customer Support:Deliver prompt and precise responses to customer inquiries through various channels, including social media, email, and chat, in German.Address customer complaints, technical challenges, and feedback with professionalism and empathy.Diagnose and resolve issues related to account access, content moderation, and platform functionalities.Content Moderation:Oversee user-generated content to ensure adherence to platform policies and community guidelines.Identify and mitigate inappropriate content, spam, and violations of platform regulations.Work alongside the moderation team to cultivate and implement best practices for content assessment.Community Engagement:Foster user engagement to create a positive and supportive community atmosphere.Encourage user participation and offer guidance on effectively utilizing platform features.Assist in organizing community events, campaigns, and initiatives to enhance user experience.Feedback and Reporting:Gather and document user feedback, feature requests, and bug reports.Collaborate closely with product and development teams to communicate user concerns and propose enhancements.Create regular reports on recurring issues and trends to elevate overall service quality.

Are you eager to elevate your career while being inspired? As a Bilingual Customer Support Agent, you will leverage your expertise to assist our esteemed clients in various financial domains. Your role will be pivotal in ensuring adherence to client standards while advocating for and contributing to the ongoing enhancement of services for all users.We provide extensive training, access to cutting-edge technologies, and continuous support to ensure your success. There are genuine opportunities for career advancement and personal development. We offer a variety of FREE Learning and Leadership Development programs tailored to help you embark on the career path you've always envisioned. Exciting news! We are currently offering a €1,000 signing bonus! Don’t hesitate—apply now!

Join our dynamic team at inetum2 as an Experienced Functional Assistant specializing in Level 1 and Level 2 support. In this role, you will be the first point of contact for our clients, providing exceptional assistance and problem resolution. Your expertise will be crucial in ensuring a seamless experience for users, troubleshooting issues, and enhancing overall satisfaction.

Join our dynamic team as a Business Support Analyst at inetum2. In this role, you will leverage your analytical skills to support business operations and drive efficiency within our projects. You will be collaborating with various stakeholders to gather and analyze data, identify trends, and provide actionable insights that will enhance operational performance.

Join our dynamic team in Portugal as we seek enthusiastic multilingual professionals fluent in English and French to provide exceptional support to our users contacting our service desk.We are looking for individuals who are passionate about technology and innovation, possess a customer-centric mindset, and have the ability to handle multiple tasks effectively while demonstrating excellent organizational, communication, and interpersonal skills.Role Purpose:As a French Technical Support Agent, you will serve as the primary point of contact for users, managing both routine and complex incidents, problems, and requests, while delivering first-line support for various incidents.Key Responsibilities: Assist in resolving standard technical queries related to specific products such as Microsoft software, operating systems, basic networking, and PCs under supervision. Gain a thorough understanding of the customer’s environment and service delivery needs to provide a top-notch service experience. Document all actions taken to resolve routine customer inquiries, adhering to established procedures and systems. Demonstrate ownership by actively listening to customer issues, asking pertinent questions, and resolving known problems within required timelines. Escalate issues beyond your scope to ensure timely resolution. Monitor performance through statistical reporting and analysis to ensure service levels and customer expectations are consistently met. Actively participate in team efforts and be regarded as a supportive and efficient team member. Take charge of your personal development and maintain a structured development plan. Requirements: Fluency in both French and English. Familiarity with various software applications, with a minimum requirement of proficiency in Windows and MS Office. Interpersonal skills essential for a customer service center, including excellent communication skills, flexibility in work hours, a strong customer orientation, teamwork, a sense of urgency, and a positive attitude. Benefits: Attractive salary package along with performance bonuses. Work-life balance with full-time scheduling options and 25 days of annual leave. Comprehensive private health insurance. Opportunities for international career advancement in a vibrant and enthusiastic setting. Access to training and a clear internal career progression plan upon joining. Various discounts available through our partner network.

Managing expenditures can often be a complex and tedious task, creating challenges not only for finance teams but for employees as well. At Pleo, we are transforming how organizations handle their spending. We provide intuitive spend solutions that empower finance teams and employees alike, enabling them to manage their finances effortlessly and efficiently, all while inspiring businesses to 'go beyond'.The name 'Pleo' translates to 'more than you’d expect', and this principle has guided our success over the past decade.As we continue our growth journey, we recognize that every decision we make significantly affects our over 40,000 customers, our business, and our shared success. We are seeking individuals who take pride in identifying customer needs, transforming complex challenges into straightforward solutions, and respectfully challenging the status quo—all while aiming high. With our ambitious drive, we acknowledge that we are still learning, and that’s part of the excitement! Our team comprises over 850 passionate individuals from more than 100 different nationalities, united in our mission to redefine business spending.We are currently on the lookout for a Senior Customer Support Associate to join our customer support team at Pleo on a fixed-term contract for 12 months.In this role, you will play a crucial part in ensuring that Pleo customers receive exceptional service as we expand our operations. If you are a seasoned customer support professional eager to assist with a dynamic product in the Fintech sector, this is the perfect opportunity for you!

ABOUT US Indie Campers is the premier marketplace for campervan rentals, dedicated to making road trips accessible to all. Our cutting-edge digital platform and customer-first philosophy have allowed us to create an exceptional booking experience, offering high-quality road trips at competitive prices. With more than one million nights booked through our platform, we have welcomed over 300,000 travelers from 169 countries. Our offerings include a diverse range of road trip options: short-term RV rentals, long-term campervan subscriptions, and the chance to purchase one of our vehicles for sale. Driven by a strong technological foundation, we face exciting yet challenging opportunities that require top-tier talent and enthusiasm. As we expand our team, we invite passionate individuals to join us on this remarkable journey. THE ROLE As the Regional Operations Support Lead for Central Europe, you will be an integral part of our regional team, focusing on implementing regional processes and managing several local depots along with their teams. Your primary responsibility will be to ensure that operational support procedures are executed to the highest standards, benefiting both our customers and local operations. You will play a crucial role in ensuring that our global support team adheres to the established processes, providing exceptional assistance to our local operations and customers. By leading daily service recovery initiatives and identifying process improvements, you will directly influence customer satisfaction and continually enhance our clients' experiences. Reporting to the Regional Operations Director of Central Europe, you will be essential in executing our operations and representing the voice of the customer within the regional team, striving for excellence to meet and exceed customer expectations through coordinated actions with colleagues. WHAT WILL YOU WORK ON? Oversee daily local operations execution, analyzing customer satisfaction data to identify improvement opportunities; Implement daily service recovery protocols, proactively engaging with customer journeys that have deviated from service SLAs and adjusting experiences accordingly; Coordinate corrective actions with the regional team to enhance operational performance.

Atlean World is an HR SaaS consultancy focused on multilingual recruitment and building multicultural teams. The company aims to create a smooth and welcoming hiring process for candidates from a wide range of backgrounds. Role overview This Swedish Digital Support Agent role is based in Lisbon, Portugal. The position involves supporting a major global brand known for short-form video and viral content. The workplace brings together people from around the world, creating a lively and international atmosphere. What you will do Provide customer support in Swedish and English through email, chat, and phone Troubleshoot problems and answer customer questions Build expertise in the assigned product Maintain a helpful and positive approach in every interaction Support a specific brand within the company’s portfolio Requirements Fluency in Swedish and strong English skills Interest in technology and digital trends Previous customer service experience is a plus Clear communication skills Empathy and understanding for customer needs Benefits Live and work in Lisbon’s multicultural community 12-month renewable contract with opportunities for career development Meal vouchers and two additional salaries per year Private health insurance after six months Relocation support Flight to Lisbon covered Airport pickup and assistance with settling in Shared accommodation provided Free Portuguese language classes Access to sports activities at no cost Team members often take part in activities such as football tournaments, beach barbecues, surf lessons, and cultural events.

Are you a fluent German speaker seeking an exciting remote role in Portugal? We are on the lookout for enthusiastic and committed professionals to become part of our international customer support team. This position provides an excellent opportunity to work with a prestigious tech company, delivering exceptional service and innovative solutions—all from the comfort of your own home in mainland Portugal. If you are ready to leverage your language proficiency and problem-solving skills in a vibrant team environment, we would love to hear from you!Key Responsibilities:As a German Customer Support Specialist, your duties will include: Assisting customers with online orders through their entire journey (including delivery management, shipping inquiries, returns, payment transactions, refunds, inbound/outbound calls, and order information reviews). Managing sensitive customer and client data while adhering to PCI and GDPR standards. Engaging with customers, carriers/couriers, financial institutions, fellow support specialists, and various internal departments. Focusing on enhancing customer experiences and upholding the highest standards of customer service. Quickly identifying and analyzing complex issues, escalating them to the appropriate teams when necessary, using resources such as the Knowledge Base. Collaborating effectively with the team to achieve project goals. Candidate Requirements:To qualify for the German Customer Support Specialist role, you should meet the following criteria: Exceptional communication skills and fluency in English (C1 level) both verbally and in writing. Experience working in a confidential information environment is a plus. Ability to perform efficiently and accurately under pressure. Strong attention to detail, recognizing that small aspects can significantly impact outcomes. Demonstrated capability to work independently with minimal supervision. Proactive in utilizing problem-solving skills to provide customer-focused solutions. Experience in a back-office role with a commitment to customer satisfaction. Excellent written and verbal communication skills. Interest in personal and team KPIs, emphasizing solutions rather than limitations. Familiarity with SAP and back-office operations is advantageous; training can be provided. Flexibility to work overtime when the order volume requires it. A strong team player who thrives in a collaborative environment. Benefits:Company-provided equipment.Private health insurance from day one.Opportunities for professional development and training.Dynamic international work environment.

Are you enthusiastic about customer support and technology? Join one of the leading BPO companies in Lisbon! Our client is a globally recognized leader and one of the largest employers in Portugal, consistently hailed as an exceptional workplace. They have been acknowledged multiple times by the Great Place to Work Institute and Exame Magazine as one of the best companies to work for in Portugal.Your primary responsibility as a Customer Support Agent will be to deliver outstanding service to customers while collaborating with prestigious global brands.Your Responsibilities:Manage inbound calls and address customer inquiries effectively;Provide timely and empathetic support to resolve customer service issues;Ensure accurate data input regarding customer inquiries and feedback in the customer service database;Troubleshoot using open-ended questions, support documents, and system training;Offer solutions to common problems or frequently asked questions.

Are you enthusiastic about customer support and modern technologies? Join one of the leading BPO companies in Lisbon! Our client is a global leader and one of the largest employers in Portugal, consistently recognized as an outstanding workplace by Great Place to Work Institute and Exame Magazine.As a Customer Support Agent, your primary responsibility will be to deliver exceptional service to customers while collaborating with prestigious global brands.Your Responsibilities: Manage inbound calls and address customer inquiries; Provide timely and empathetic solutions to customer service issues; Accurately log customer inquiries, feedback, and resolutions in the customer service database; Utilize open-ended questions, support documents, and system training to troubleshoot customer issues; Offer recommendations for resolving common problems or frequently asked questions.

Are you enthusiastic about customer support and technology? Join one of the leading BPO companies in Lisbon! Our client is a global frontrunner and one of the largest firms in Portugal.As a Customer Support Agent, your mission is to enhance customer satisfaction by delivering high-quality service while collaborating with prestigious international brands.Your Responsibilities as a Customer Support Agent: Respond to inbound calls and customer inquiries. Provide timely and empathetic support to customers while addressing their service issues. Maintain accurate records of customer inquiries and feedback in the database. Troubleshoot issues using open-ended questions, support documents, and system training. Offer solutions to common problems or frequently asked questions.

SummaryAre you an enthusiastic Dutch speaker ready to embark on a rewarding journey with one of the world's leading multinational technology firms? Join our team as a Dutch-speaking Technical Support Specialist, where you will play a pivotal role in assisting customers with cutting-edge consumer electronics and home appliances. Become part of a vibrant, multicultural environment and take your career to new heights in beautiful Lisbon, Portugal!Key ResponsibilitiesProvide technical support via phone and email for domestic appliance customers.Perform initial diagnostics and troubleshooting using over 60 established processes.Escalate complex issues to the relevant departments for resolution.Boost client satisfaction through proactive issue resolution, utilizing resources such as YouTube tutorials.Conduct minor repairs, follow up on orders, and effectively handle customer complaints.Utilize three distinct software programs in the support process.Engage in cross-selling of products when appropriate.

Are you proficient in German and passionate about technology? A fantastic opportunity awaits you in Technical Support for Electric Vehicle (EV) Charging Solutions, marking a significant advancement in your career!About Our Client Our client has been a driving force behind the growth of innovative brands and prestigious companies across the US and Europe since 2014. Their team comprises talented professionals who excel in a dynamic environment that balances intelligence with diligence, fostering robust relationships with stakeholders, leaders, and colleagues. Don’t just take our word for it—join us and witness your growth firsthand!We are seeking a dedicated and articulate German Technical Support Specialist to become part of their eMobility call center in Lisbon. If you have a fervor for technology, exceptional customer service skills, and a commitment to sustainable mobility, this role is tailor-made for you!Your Responsibilities As a German Technical Support Specialist, you will: Serve as the first point of contact for customers facing challenges with electric vehicle charging stations. Offer support through phone, email, and chat. Conduct basic troubleshooting (connectivity issues, reset procedures, app configurations, cable checks). Escalate intricate issues to advanced support teams while ensuring precise documentation. Stay updated with the latest EV charger models, firmware, and advancements. Uphold professionalism and ensure a positive customer experience. RequirementsTo excel in this role, you should possess: Native-level proficiency in German and strong English communication skills. Prior experience in customer support or technical support. A tech-savvy mindset and foundational knowledge of IT, networks, or electronics. Flexibility to work a shift-based schedule (including weekends). A basic understanding of electrical systems, IoT devices, and network troubleshooting (Wi-Fi, Ethernet, SIM-based). Familiarity with EV charging standards/protocols (Type 2, CCS, OCPP) will be advantageous. Experience with CRM/ticketing systems is preferred. Applicants must already reside in the Lisbon area (relocation is not offered). Willingness to work in a hybrid setup (3 days in the office, 2 days remote). BenefitsWhat’s in it for you? Competitive salary (14 salaries per year) Daily meal allowance (€10.20 net) Monthly transport allowance (€40) Performance bonuses Complimentary private health insurance (after 1 month) Paid training & laptop provided Hybrid work model (3–2 office rotation) Centrally located offices in Lisbon...

Join our dynamic team as a Turkish Order Support Specialist and enhance your career while working remotely from anywhere in mainland Portugal! We are partnering with a prestigious client in the Tech sector, offering you the opportunity to deepen your knowledge of top-tier consumer electronics and refine your professional skills.As a fully remote position, you'll have the flexibility to work from home while being part of a supportive and innovative team.Key Responsibilities:Act as a crucial point of contact for escalated order-related issues, ensuring compliance with established protocols as you resolve complex challenges faced by customers regarding online orders.Prioritize rapid problem-solving and resolution throughout the purchasing process, from order initiation to delivery, including handling modifications and managing returns.Collaborate effectively with partners and internal teams to streamline issue resolution, aiming for optimal customer satisfaction with minimal disruption to the customer experience.Conduct detailed investigations to guide resolutions that foster positive relationships with both customers and partners, and maintain open lines of communication through phone and email updates.Utilize SAP for meticulous record-keeping, adhering to KBase protocols and ensuring accuracy in all entries.Qualifications:Ability to thrive under pressure and meet tight deadlines.Exceptional attention to detail, recognizing that minor aspects can significantly impact outcomes.Proven track record of independent decision-making and problem-solving.Strong customer-centric focus with proactive solutions.Experience in a back-office support environment, emphasizing customer satisfaction.Excellent verbal and written communication skills.A commitment to achieving both personal and team KPIs.Familiarity with SAP is a plus, but we offer training to help you succeed.Flexibility to handle variations in order volume, including occasional overtime.A collaborative team player who values camaraderie.Fluency in Turkish (C2 or native level) and proficiency in English (B2 level).Valid EU passport or work permit for legal employment in Portugal.Benefits:Exciting opportunity within a leading multinational corporation.Competitive salary with opportunities for growth.Stable working environment with career advancement and investment in your professional development.Modern, centrally located office spaces with cutting-edge amenities.

Join our dynamic team at inetum2 as a Financial Markets Administration Support Specialist. In this role, you will play a crucial part in ensuring seamless operations within our financial markets division. You will engage with various stakeholders, manage data efficiently, and provide essential administrative support to enhance overall performance.Your contributions will help us maintain the highest standards of efficiency and effectiveness in our financial services. If you are detail-oriented, proactive, and eager to learn in a fast-paced environment, we want to hear from you!

Join inetum2 as an IT Infrastructure Support Specialist at Level 1, where you'll play a crucial role in maintaining and optimizing our IT infrastructure. This full-time position is ideal for those with mid-senior level experience, ready to tackle challenges in a dynamic environment. You will collaborate with cross-functional teams to ensure seamless operations and provide exceptional support to our clients.