Team Lead, Frontline Support & Services

Empower Every Identity, from AI to HumanAt Okta, we understand that identity is the cornerstone of unlocking the full potential of AI. Our mission is to secure AI by creating a trusted and neutral infrastructure that allows organizations to confidently navigate this new technological era. This endeavor demands a passionate commitment to addressing intricate …

Join our innovative team at HelloFresh, located in Inoza Tower, BGC, where we harness cutting-edge technology to craft outstanding experiences. Our workplace culture is centered around collaboration, continuous growth, and a dedication to excellence. Here, you’ll engage in meaningful projects, expand your professional skills, and thrive in a nurturing environment that celebrates diverse perspectives.As a Talent Acquisition Shared Services Associate, you will play a crucial role in the entire talent acquisition lifecycle. Your responsibilities will encompass managing interview schedules, job offers, conducting background checks, and overseeing pre-boarding processes. You will ensure data integrity and collaborate with stakeholders to enhance the candidate experience and operational efficiency, thereby contributing to our mission of driving business success and improving customer satisfaction.We welcome passionate individuals who are eager to bring their unique talents and ideas to our team. If you believe you are a great fit for this role, even if you don't meet every qualification, we encourage you to apply!

Please whitelist the domains "lever.co" and "hire.lever.co" to ensure you receive our communications.Join Our Team as a Part-time Sales Development RepresentativeAbout Us:At GetWingApp, we specialize in delivering top-notch managed IT and cybersecurity solutions. We are passionate about fostering growth through effective outbound sales strategies. With the recent integration of ZoomInfo for lead generation, we are on the lookout for a dedicated Sales Development Representative (SDR) to spearhead our cold calling initiatives and appointment setting, all while upholding our robust security standards.Industry: IT Services / Cybersecurity (Managed Services)Objective: To amplify our outbound sales activities and enhance meeting bookings, while closely evaluating SDR performance for potential transition into a full-time role.Key Responsibilities:1.) Execute outbound cold calls and arrange appointments.2.) Accurately record call outcomes and notes in the CRM.3.) Facilitate warm handoffs and coordinate meetings with our internal sales team.4.) Perform ad-hoc tasks as required.Ideal Candidate Qualifications:• Minimum of 1 year experience in B2B Sales within IT/Cybersecurity.• Exceptional attention to detail, ensuring data accuracy and consistency.• Proven ability to achieve daily productivity targets and work autonomously in a dynamic environment.• Demonstrated success in outbound outreach efforts.• Familiarity with CRM systems.Software Tools & Platforms:• RingCentral (VoIP)• CRM (Provided by the client)• ZoomInfo (Lead generation tool provided by the client)Technical Requirements:• USB Headset with Noise-Cancellation capability.• Functional Webcam.• Main and backup computer with at least a 1.8 GHz processor and a minimum of 4GB RAM.• Main Internet Service Speed: Minimum of 25 Mbps wired connection.• Backup Internet Service Speed: Minimum of 10 Mbps.What We Offer:• Performance-based incentives.• Job security and stability.• Comprehensive paid training.• An inclusive and supportive culture.• Opportunities for professional upskilling.• 100% remote work arrangement.• A highly supportive team environment.• Career advancement prospects.• A fun and engaging work atmosphere.• Holiday and overtime pay.Work Schedule: Monday to Friday, 10:00 AM - 2:00 PM CST

Role Overview HelloFresh is looking for a Talent Acquisition Shared Services Associate based in Manila. This position plays a key part in supporting recruitment operations and improving the candidate experience across the company. What You Will Do Manage applicant tracking systems to keep recruitment data organized and up to date Coordinate interview schedules and logistics for candidates and hiring teams Work closely with hiring managers to understand staffing needs and priorities Help streamline recruitment processes to support efficient hiring Who We’re Looking For Strong attention to detail and organizational skills Experience or interest in recruitment and talent acquisition operations Comfort working with multiple stakeholders and managing several tasks at once Enjoys working in a busy team environment This role offers the chance to help shape the hiring experience at HelloFresh and support teams in building strong talent pipelines.

Join Wing, a pioneering company on a mission to redefine the future of work by creating world-class teams and automating operations. We are seeking an AI-Driven Back-End Developer to design, build, and maintain robust server-side applications that power AI solutions. The ideal candidate will possess strong expertise in back-end technologies, cloud infrastructure, and database management, along with hands-on experience in integrating and deploying AI/ML models and APIs. Your contributions will be vital in delivering innovative features that enhance user experiences and streamline operations.

Join our dynamic team at Encora as a Business Analyst and play a pivotal role in shaping business strategies and driving performance enhancements. In this position, you will analyze data, gather requirements, and collaborate with cross-functional teams to deliver impactful solutions that meet our clients' needs.

About DatacomDatacom is a leading technology solutions provider with over 6,200 professionals dedicated to excellence across Australasia. Established in 1965 in New Zealand, we have spent more than 20 years expanding our operations in Malaysia and the Philippines, enjoying remarkable growth while maintaining profitability. Our commitment to delivering innovative and cost-effective digital solutions is driven by passionate teams who thrive in a dynamic environment.Our MissionAt Datacom, we collaborate with organizations and communities throughout Australia and New Zealand to enhance lives and empower businesses to leverage technology for innovation and growth.Role OverviewThe Project Coordinator plays a crucial role in managing all phases of delivering Statements of Work (SOW) from initiation through to successful execution. This fast-paced position requires exceptional organizational and time management skills, as the individual will be responsible for overseeing multiple deliverables and adapting to the evolving needs of our clients while maintaining internal systems effectively.Key Responsibilities Provide comprehensive administrative support to relieve management of complex tasks and detailed responsibilities. Maintain and coordinate documentation, including project design and development. Assist in preparing detailed reports. Coordinate project schedules to ensure timely delivery, adherence to user requirements, and maintainability. Facilitate communication across departments and with external stakeholders. Engage with personnel at all organizational levels to gather data and prepare reports, working closely with sales, systems engineering, product development, and cross-functional teams. Support the project team to optimize productivity. Track project progress against timelines, milestones, and budgets. Analyze challenges, determine solutions, and compile necessary documentation.

E-Commerce Specialist (Remote)Join Wing as we embark on an exciting journey to redefine the future of work for businesses globally! We aim to become the premier destination for organizations seeking to build exceptional teams and automate their operations.We are in search of a dedicated E-Commerce Specialist to join our team immediately!Duties and Responsibilities:1. Manage customer communications via email, text, and phone (addressing low-touch inquiries and general product/process questions).2. Oversee shipping logistics, including obtaining quotes from FedEx and crating companies and coordinating with shippers and customers.3. Administer the inventory lifecycle, from receiving shipments to tracking, uploading to Shopify, and ensuring timely delivery.4. Schedule high-touch sales calls with serious prospects.5. Liaise with auction houses regarding shipping and receiving tasks.6. Execute order fulfillment and processing via Shopify.

Join our dynamic team at Ace Hardware as a Promodiser, where you will play a key role in enhancing customer experience and driving sales. Your responsibilities will include promoting our products, engaging with customers, and ensuring that our merchandise is well-displayed and readily available. We seek individuals who are enthusiastic about retail, have excellent communication skills, and a passion for helping customers find the right products.

About the Role:We seek enthusiastic and skilled professionals to define innovative service strategies, design, and implement cutting-edge contact center solutions, and enhance our clients' service operations. Ideal candidates will possess exceptional communication skills, a solid understanding of relevant technologies, creative problem-solving abilities, and a strong commitment to quality service.Key Responsibilities:Analyze customer inquiries related to Contact Centers and recommend optimal solutions, particularly for On-Premise and Cloud/Hybrid Cloud solutions.Oversee Contact Center engagements (with a focus on Genesys) throughout various project delivery phases.Lead the development of business proposals, collaborating closely with internal teams and external vendors (if applicable) to effectively respond to RFIs and RFPs.Manage and enhance Genesys capabilities in partnership with other managers while expanding practices through headcount growth, creating thought leadership content, and developing assets aimed at improving operational efficiency and customer experience for our clients.Are You the Right Fit?Manager - 10+ Years of ExperienceA minimum of 10 years' experience in Customer Service operations and Contact Center channels.Proven experience leading customer service operations assessments/benchmarking, identifying gaps, and building business cases for enhancements.Expertise in implementing multi-channel self-service/IVR and Omni-Channel Orchestration Routing on Genesys PureEngage, PureConnect, Engage Cloud, and Genesys Cloud Suite.Extensive knowledge of Customer Service Operations, with cross-industry experience being an advantage.Hands-on experience with Voice and Non-Voice (SMS, Email, Chat, etc.) application solutions using Genesys Composer and Genesys Designer (preferably within a SIP framework).Ability to proactively identify customer needs through technical benefit assessments, articulating the business value of solutions to address potential objections.Experience in preparing and responding to customer RFP requests, ensuring technical feasibility is carefully qualified.Understanding of on-premise, cloud, hybrid cloud solutions, and cloud economics, including pricing strategies for different Genesys offerings and providing detailed TCO analysis.Experience in Genesys Cloud administration and application development using Genesys Designer.Familiarity with Genesys Framework Components (including but not limited to GVP, eServices, GRE, SIP, URS, Info Mart, GMS, OCS, GPlus Integrations, etc.) or similar solutions.Demonstrated ability to utilize Genesys product solutions to automate customer service processes such as Task Routing, Interaction Routing, CTI, Reporting, etc.

Eucalyptus focuses on improving lifelong health by addressing global obesity and reducing preventable chronic diseases. The company supports patients through programs like Juniper, which combines GLP-1 medication with personalized nutrition, activity guidance, and coordinated care from a multidisciplinary team. Clinical research from Eucalyptus shows that this approach leads to significantly greater weight loss for patients. With over $100M raised and 130% year-over-year revenue growth, Eucalyptus has supported more than 350,000 patients across five markets. The company’s programs are recognized by organizations such as NICE and are tailored for patients in countries including Germany and Japan. Role overview The Senior Patient Support Specialist (Mid-Shift) is based in Manila, Philippines. This position extends beyond typical customer support by addressing patient concerns directly and helping to uphold a high standard of care. Support is provided via email, chat, and both inbound and outbound calls, ensuring patients receive prompt and compassionate assistance. Main responsibilities Patient-centric problem solving: Take ownership of patient issues, working to resolve them quickly and thoroughly. The aim is to deliver the highest standard of care and support, making a meaningful impact for patients. Collaborative partnerships: Coordinate closely with doctors, pharmacies, and delivery partners to ensure smooth service and positive outcomes for patients.

About New Era Technology New Era Technology is a global company with over 3,000 employees. The team focuses on connecting people, places, and information through secure technology solutions. The company emphasizes a People First approach, aiming to create an environment where everyone feels valued and supported. Team members work alongside industry-certified colleagues, access ongoing training, and receive competitive benefits. New Era Technology is committed to individual growth, continuous learning, and a collaborative, inclusive culture. Role Overview: Change Management Specialist (Manila) The Change Management Specialist will support a large group of network engineers and technical project managers during a significant network technology refresh for a major global bank. This role centers on managing change requests and ensuring smooth coordination throughout the project lifecycle. Key Responsibilities Collaborate with deployment engineers to plan, execute, and close change requests Work closely with technical project managers and network engineers to support project goals Utilize ServiceNow to manage and track change management processes What We’re Looking For Expertise in ServiceNow Experience supporting technical teams, especially in large-scale network projects Strong communication and coordination skills This position is based in Manila. Candidates interested in making a real impact within a supportive, growth-focused company are encouraged to apply.

Join Lalamove as a Driver Operations Associate, where you'll play a pivotal role in onboarding our delivery partners. This position entails facilitating a seamless integration experience for drivers, ensuring they are equipped with the necessary tools and knowledge to succeed in our dynamic platform. You'll be instrumental in enhancing the driver experience, contributing to our community-driven mission of connecting people and services efficiently.

Xcellink is on the lookout for a dynamic and accomplished leader to drive business growth and strategic initiatives throughout Southeast Asia within its core service lines, including:- Software Development and Implementation Services- Data Center ServicesThe ideal candidate will possess a robust understanding of technology-driven services and complex enterprise settings, with the capability to transform market opportunities into scalable, revenue-generating solutions. This role will be pivotal in shaping go-to-market strategies, driving pipeline development, and overseeing commercial activities for Xcellink’s Data Center Operations, Software Development and Delivery, and Workforce Solutions portfolio.In this position, a combination of commercial leadership, industry insights, and operational oversight will be critical to ensure that Xcellink’s services are competitively positioned and successfully delivered across multi-site customer environments. The Business Manager will advocate for best-in-class service models, guide solution structuring, and ensure alignment between sales, delivery, and partner ecosystems.The role also involves leading market-entry and expansion initiatives, fostering strategic alliances, and enhancing executive-level customer relationships. By collaborating closely with delivery leaders, the Business Manager will establish performance expectations, cultivate future-ready teams, and generate sustainable revenue growth, firmly positioning Xcellink as a trusted regional partner in data center operations and software-driven technology services.

At NiCE, we embrace challenges without limits. We are ambitious, innovative, and driven to succeed. With a commitment to excellence, we set the highest standards and strive to exceed them. If you share our passion, we have an exciting career opportunity that will ignite your ambition.What does the role entail?We are in search of a seasoned and strategic Director of Technical Support to spearhead our global, high-performing support team. This role demands a proactive leader who is results-oriented, dedicated to continuous improvement, and an advocate for our customers. You will elevate support quality by utilizing data insights to enhance product offerings, promote proactive support strategies, and encourage collaboration across Engineering, Product, Operations, and Sales. Your leadership will be pivotal in scaling our support operations while ensuring that customers receive exceptional service.As the Director of Technical Support, your key responsibilities include developing and implementing a comprehensive support strategy focused on measurable customer success, operational excellence, and sustainable business growth. You will oversee a diverse regional team dedicated to addressing complex issues and consistently achieving or surpassing service-level agreements (SLAs). Your leadership will foster a culture of accountability, technical expertise, and continuous improvement.The ideal candidate is a transformational leader with extensive technical knowledge, robust program management skills, and excellent communication abilities at the executive level. You excel at turning data into actionable insights, influencing stakeholders effectively, and building teams that consistently achieve remarkable customer outcomes.In this role, you will guide AI-driven operational excellence, ensure high-quality case resolution, and prepare the technical organization for future challenges. Establishing strategic direction, enforcing disciplined execution, and ensuring that managers and engineers are equipped to meet both current and emerging business needs will be your priorities.

Join our team at Turnitin LLC as a Technical Support Representative, Tier 1. In this fully remote role, you will provide exceptional customer service to users, assisting them with technical issues related to our innovative educational solutions. You will be the first point of contact for customers, troubleshooting problems and offering effective solutions.

Join Fresha as a Partner Onboarding Specialist in Manila, where you will play a crucial role in welcoming new partners into our vibrant ecosystem. As a Thai-speaking expert, you'll leverage your communication skills to ensure a smooth onboarding process, fostering strong relationships from the start.

About the RoleJoin the innovative team at HelloFresh in the Inoza Tower, where we embrace advanced technology and foster a culture of collaboration, continuous learning, and excellence. In this dynamic environment, you will engage in meaningful projects, enhance your skills, and advance your career while valuing diverse perspectives and experiences.As a Quality and Training Officer, you will play a pivotal role in spearheading change management, driving continuous improvement, and automating processes within our HR Shared Service Center. Your contributions will be essential in achieving business success and improving customer satisfaction.If you're passionate and believe you can make a difference, even if you don't meet every requirement, we encourage you to apply!Your ResponsibilitiesQuality Assurance and Continuous Improvement:Create and implement quality assurance frameworks to uphold operational standards and promote continuous improvement within the HR SSC.Advocate for the adoption of lean principles and Six Sigma methodologies to streamline processes and boost efficiency.Conduct comprehensive data analysis to identify improvement opportunities and lead initiatives to optimize HR processes.Change Management and Training:Design and execute change management frameworks tailored to the needs of the HR SSC, ensuring smooth organizational transitions.Develop comprehensive training programs aligned with change management strategies to facilitate employee development and readiness.Evaluate the effectiveness of training initiatives and adapt strategies as necessary to meet evolving demands.Provide training on process enhancements when appropriate.Process Automation Integration:Collaborate with stakeholders to pinpoint opportunities for process automation and enhancement within the HR SSC.Contribute to the development and execution of an automation roadmap, overseeing the integration of automated solutions to optimize processes.Lead the piloting and testing of automation solutions, utilizing data-driven decisions to enhance performance and efficiency.Communication and Stakeholder Engagement:Effectively communicate change initiatives, quality standards, and training programs to all relevant stakeholders to ensure engagement and alignment.Build strong relationships with stakeholders to foster a collaborative working environment.

About TalaAt Tala, we harness cutting-edge technology and innovative thinking to tackle challenges that traditional financial institutions either can't or won't address. We are a pioneering global financial infrastructure company dedicated to empowering the economic potential of the global majority, recognizing that current financial systems often overlook a significant portion of the world’s population.Our unique platform integrates the analytical capabilities of a credit bureau, the payment processing of a fintech, and the customer relationship management of a bank into a single, cohesive solution. Driven by a robust foundation of proprietary data and advanced AI/ML decision-making technology, we provide instant and tailored liquidity to meet the diverse needs of our customers. Through our flagship credit application, we have successfully disbursed over $7 billion in credit to more than 12 million users across Latin America, Southeast Asia, and East Africa, helping them to launch and grow small businesses, manage everyday expenses, and achieve their financial aspirations.Our groundbreaking initiatives and tangible impact have garnered us notable accolades, including:Being listed on CNBC’s Disruptor 50 for five consecutive years.Recognition as one of CNBC’s World's Top Fintech Companies for two years running.A place on Forbes’ Fintech 50 list for nine consecutive years.Visionary investors, recognizing the economic potential of the global majority, have invested over half a billion dollars in equity and debt to support Tala's mission.With a globally distributed team, we embrace a remote-first work culture, maintaining office hubs in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.Many Talazens are driven by our mission. If you are excited about making a meaningful impact at Tala, we invite you to connect with us!About the RoleWe are looking for a proactive, results-oriented, and collaborative professional to join our team as the Manager of Capital Markets Loan Operations. This pivotal role is essential for overseeing our existing loan portfolios and ensuring we maintain adequate liquidity as we expand our operations.To excel in this position, you will need to demonstrate strong corporate finance expertise, experience managing high-volume loan portfolios, and a proven record of successful loan operations—ideally acquired in a banking, mortgage, or fintech environment. As a mission-driven team, we seek an individual who approaches challenges with critical thinking and embodies the ownership mentality of a builder: someone who flourishes in uncertainty, learns independently, and communicates effectively across various functions.

ABOUT US At Indie Campers, we are redefining the campervan rental experience with our innovative digital marketplace. Our mission is to make road trips accessible to everyone, providing high-quality adventure opportunities at competitive prices. Over one million nights booked and 300,000 travelers from 169 countries have experienced our exceptional service. We offer a diverse range of road trip options, including short-term RV rentals and long-term campervan subscriptions, alongside opportunities to purchase our vehicles. With a strong technological foundation, we are tackling exciting challenges that require motivated individuals to join us on this journey. THE ROLE As a Travel Support Agent, you will be instrumental in crafting a seamless customer experience prior to their journey. You will support intricate customer inquiries across our global operations. Your expertise will ensure inquiries about rentals, booking modifications, documentation, and pre-departure concerns are handled promptly and accurately, all while maintaining a strong customer-first approach. This role encompasses operational excellence, problem-solving, and ownership of complex cases, contributing significantly to customer satisfaction and business success. WHAT WILL YOU WORK ON? Customer Support & Case Management: Manage customer inquiries related to bookings, trip preparations, policies, and services through various communication channels. Provide precise pre-trip support, handle booking alterations, special requests, and navigate sensitive customer situations with professionalism. Document all interactions within CRM systems. Operational Excellence: Deliver assistance in alignment with company SOPs and quality standards. Achieve KPIs related to response and resolution times, quality metrics, and customer satisfaction targets. Ensure high accuracy in administrative tasks while collaborating with various teams to facilitate smooth customer experiences.