Solutions Engagement Manager for Data Centre Operations

Join xcellink as a Solutions Engagement Manager specializing in Data Centre operations. In this pivotal role, you will oversee the delivery of operational services within a Data Centre, managing facilities and teams, nurturing client relationships, and leading project engagements to ensure top-tier performance.Key Responsibilities: Optimize and deliver outso…

Join ttecdigital as a Technical Account Manager specializing in Google CCAI Solutions. In this pivotal role, you will act as the primary technical point of contact for our clients, ensuring they receive the highest level of support and guidance. Your expertise will be crucial in understanding client needs, optimizing their use of Google CCAI technologies, and driving their success. You will collaborate closely with cross-functional teams to deliver innovative solutions that meet our clients' unique challenges.

Role Overview The Client Solutions & Onboarding Manager at HelloFresh in Manila ensures clients receive strong support from their first interaction onward. This role leads onboarding efforts, works closely with teams across the company, and develops customized solutions to improve each customer’s experience. Main Responsibilities Lead onboarding processes for new clients, making sure each step runs smoothly. Work with cross-functional teams to address client needs and deliver consistent service. Create and implement solutions tailored to individual client requirements. Build and maintain lasting relationships with partners through attentive client management. Location This position is based in Manila, Philippines.

At NICE, we continually push the boundaries of what's possible. Our ambition drives us to be game changers in the industry, and we're committed to achieving excellence. If you're eager to take on exciting challenges and ignite your passion for innovation, we invite you to explore a remarkable career opportunity with us.What does the role entail?As a Senior Professional Services Engineer, you will be a pivotal customer-facing resource responsible for delivering specialized expertise and solutions surrounding NICE's innovative products and services. This includes implementing, configuring, and optimizing AI-driven applications—such as chatbots, knowledge assistants, and other digital solutions—tailored for enterprise contact centers. The role requires a blend of technical acumen and business insight, necessitating engagement with clients to accurately assess their needs, provide consultative support, and deliver state-of-the-art solutions.

Join Allegis Global Solutions as a Recruitment Specialist where you will support the daily operations of our managed workforce recruitment program. Reporting to the Program Manager, you will leverage your expertise in recruitment processes and stakeholder management to oversee the entire recruitment lifecycle. This role does not require direct sourcing, as you will collaborate with a network of recruitment agencies.Your responsibilities will include assisting hiring managers through all phases of contract labor acquisition, from requisition intake to onboarding and contractor management. You will demonstrate your recruitment acumen by preparing insightful questions for requisition intake sessions and documenting conversations in our VMS systems such as Fieldglass and Beeline.Utilizing analytical reports, you will manage open requirements and advise managers on sourcing strategies to ensure timely responses. Regular discussions with hiring managers will be essential to align expectations and ensure smooth communication throughout the requisition fulfillment process.Additionally, you will coach and manage the performance of staffing suppliers, address client/supplier issues, monitor compliance, and maintain performance reports. Your role is pivotal in providing seamless interaction between clients, staffing vendors, and partners.

About the Role:As a pivotal member of our team, you will collaborate closely with clients to design, develop, and implement transformative initiatives aimed at enhancing business performance.Position: Manager / Career Level 7 / 10 – 15 years of experienceLead the comprehensive design, development, and deployment of cloud-based contact center solutions utilizing Amazon Connect and other AWS services.Engage with senior business and IT stakeholders to conduct solution workshops, establish business cases for cloud migration, perform vendor evaluations, and develop transformation roadmaps.Design scalable, resilient, and secure contact center environments that integrate Amazon Connect with CRM, ITSM, workforce management, AI platforms, and other enterprise systems.Oversee project delivery, leading teams in requirements gathering, design sessions, demonstrations, stakeholder engagements, and ensuring successful implementation and value realization.Foster innovation through the development of reusable assets, prototypes, and demonstrations showcasing Amazon Connect capabilities including omnichannel support, analytics, AI, and AWS integrations.Support pre-sales initiatives by collaborating with AWS solution leads to respond to RFIs/RFPs, create proposals, present to clients, and estimate project efforts.Drive practice and personnel development by recruiting and mentoring talent, enhancing skills of existing team members, and cultivating a high-performance culture within the contact center transformation practice.Key Skills Required:Ability to embrace new challenges and a strong desire for continuous learning.Expertise in Amazon Connect, AWS cloud services, and CCaaS architectures.Robust techno-functional knowledge of contact center technologies (IVR, ACD, routing, omnichannel) and practical experience with integration frameworks (Salesforce, ServiceNow, bot platforms, APIs). Proven track record in managing large-scale business and operational transformation projects, particularly in the contact center or customer experience sectors.Exceptional program management and leadership capabilities—skilled in team management, stakeholder communication, and effective engagement with both business and technical audiences.Strong analytical, problem-solving, and persuasive skills; adept at translating client challenges into innovative cloud-based solutions.Passion for ongoing learning and innovation, particularly related to customer experience, cloud technologies, and AI/automation.Flexibility to operate in a global virtual environment (time-zone flexibility may apply).What We Offer:Opportunity to work on transformative projects with prominent G2000 clients.Potential to co-create with leaders in strategy, industry...

Company Overview: cbs APAC is a premier international consultancy with its headquarters in Heidelberg, Germany. We specialize in delivering top-tier consulting and technology services tailored for large industrial corporations that utilize SAP systems. To learn more about us, visit our website at cbs APACJob Overview: Join the cbs technical team to engage in custom ERP developments, integration projects, and cloud applications for our global clientele. You will design, implement, and manage SAP Cloud Integration solutions using PI/PO/CPI technologies, ensuring high-quality delivery throughout all phases of the project lifecycle.

At TTEC Digital, we empower our clients to ensure their employees feel valued and fully supported, as we believe that an extraordinary customer experience begins with a satisfied employee. Our vision is to create an environment where employees can truly thrive.We are currently looking for a Technical Account Manager to nurture strategic client relationships, facilitate platform adoption, and guarantee measurable success within Amazon Connect and AWS-based contact center ecosystems. This role encompasses technical leadership, client collaboration, and operational excellence to provide a seamless and high-value Managed Services experience.This position is fully remote! Candidates must be prepared to interview and work in US-based time zones for this full-time role.

Join AFRY as a Control & Instrumentation Engineer, where you'll play a pivotal role in designing, developing, and implementing advanced control and instrumentation systems. You will collaborate with multidisciplinary teams to ensure optimal operation and safety of industrial processes. Your expertise will contribute significantly to our mission of delivering innovative and sustainable solutions.

NiCE is looking for an experienced Engineering Manager to lead a distributed DataOps team based in Manila, Philippines. This role focuses on optimizing and managing data pipelines, real-time data processing, and database operations for a global organization. What You Will Do Lead, mentor, and support a remote DataOps team working across multiple regions and time zones. Oversee the design, development, and maintenance of scalable data pipelines and streaming data applications. Manage and improve database operations, ensuring data integrity, security, and performance. Implement and maintain real-time data processing workflows using Kafka and Flink. Work closely with engineering, analytics, and business teams to ensure smooth data flow and accessibility. Establish and enforce data governance, monitoring, and observability best practices. Drive automation and process improvements within DataOps. Ensure the data infrastructure remains highly available, reliable, and high performing. Oversee project timelines, resource allocation, and manage stakeholder expectations. What We’re Looking For Strong technical skills with SQL, a range of databases, Kafka, Flink, Airflow, and AWS. Proven experience managing distributed or remote engineering teams. Ability to coordinate work across different time zones.

Job Overview:As a Contact Center Transformation Consulting Analyst, you will partner with our esteemed clients to design, develop, and implement initiatives aimed at boosting their business performance.Experience Required: 2 – 9 years in a consulting or analytical roleConduct requirement workshops with clients to analyze business processes and translate their needs into technical and functional designs.Contribute to the design, configuration, and deployment of Amazon Connect-based contact center solutions across various industries.Design and implement contact flows, IVR logic, routing, and automation frameworks utilizing Amazon Connect and AWS services including Lambda, Lex, S3, DynamoDB, and CloudWatch.Integrate Amazon Connect with enterprise systems like Salesforce, ServiceNow, and AI-driven chatbot platforms through APIs or middleware.Collaborate with solution architects and functional leads to establish architecture blueprints, documentation, and implementation roadmaps.Develop and showcase proofs of concept, demos, and accelerators to highlight value and differentiation in client engagements.Support cloud transformation initiatives for large-scale contact center modernization projects.Contribute to practice development by creating reusable assets, accelerators, and sharing best practices within our global network.Your Skills and Qualifications:At least 2 years of hands-on experience in designing, configuring, and implementing Amazon Connect solutions.Strong familiarity with AWS Cloud services pertinent to contact center solutions (Lambda, Lex, S3, DynamoDB, CloudWatch, IAM).Knowledge of contact center technologies including IVR, ACD, CTI, call routing, and omnichannel capabilities. Proven experience in integrating Amazon Connect with CRM or ITSM platforms like Salesforce or ServiceNow via APIs or middleware.Basic understanding of cloud security, networking, and identity management principles.Exceptional analytical, problem-solving, and client-facing consulting abilities.Aptitude for collaborative work in global, distributed, cross-functional teams.AWS certifications (e.g., AWS Certified Cloud Practitioner or Solutions Architect – Associate) are preferred.Perks of Joining Us:Engage in transformative projects with leading G2000 clients.Opportunity to collaborate with strategic leaders, industry experts, and business intelligence professionals.

About the RoleJoin First Circle, the leading fintech company in the Philippines, as we transition from a single-product provider to a comprehensive Neobanking solutions company. We're on the lookout for enthusiastic junior software engineers eager to contribute to the development of innovative products tailored for small and medium-sized enterprises (SMEs).At First Circle, we value fresh talent and are excited to welcome the best young engineers in the country to be part of our dynamic team, which has been at the forefront of the fintech revolution for over eight years.What Makes Engineering at First Circle Unique?From day one, engineers are empowered to tackle real-world challenges. You'll start with small tasks and quickly evolve into leading significant projects.Benefit from ongoing mentorship from seasoned engineers with impressive global software development experience.Working in emerging markets like the Philippines offers unique challenges due to digital infrastructure. We build most of our solutions in-house, providing a stimulating environment where we solve complex problems that many startups have struggled with, paving the way for exciting opportunities.With a well-received core product already in place, this is a rare opportunity to engage in foundational building within a successful company.Our engineering team thrives on collaboration and camaraderie—no office politics, just a shared commitment to quality and enjoyment in our work.

Join the dynamic team at AFRY as a Senior Civil/Structural Engineer in Manila. You will play a pivotal role in designing, analyzing, and overseeing the construction of various infrastructure projects. Your expertise will contribute to innovative solutions that meet client needs and adhere to industry standards.

Join our dynamic engineering team as a Hybrid QA Engineer at Nagarro! We are seeking a talented and motivated individual to contribute to our innovative projects. In this role, you will be responsible for ensuring the quality and performance of our software products through rigorous testing and collaboration with development teams.

We are seeking a passionate and detail-oriented Hybrid QA Engineer to join our dynamic team at Nagarro. In this role, you will play a crucial part in ensuring the quality and performance of our software products. You will collaborate with cross-functional teams to identify and resolve issues, conduct thorough testing, and implement best practices in quality assurance.

Join our dynamic Engineering team at Code and Theory, where we are dedicated to delivering scalable and high-performance web applications that provide exceptional experiences for users. We focus on balancing innovative technologies with the practical requirements of robust web applications. Collaborating with our diverse teams in engineering, design, and quality assurance, you will develop software that addresses real-world challenges for our esteemed clients. As a Lead Back-End Engineer, you will play a pivotal role in driving technical leadership while executing hands-on development. You'll work closely with cross-functional teams to implement cutting-edge technologies that ensure our server-side applications are secure, efficient, and contribute to business success.

At TTEC Digital, we prioritize fostering an environment where employees feel appreciated and supported, as we believe that an outstanding customer experience begins with an empowered workforce. Our vision is to cultivate a workplace where every employee can flourish.As part of the TTEC Digital Genesys Partner Practice, which comprises a diverse team of customer experience (CX) designers, consultants, engineers, and data scientists, we have proudly been recognized as the Partner of the Year 14 times. With over 400 certifications, our team's expertise allows us to effectively integrate the Genesys platform, applications, and components into complex, multi-platform environments, ensuring predictable outcomes that enhance the overall customer experience.We are currently on the lookout for a highly skilled and experienced Senior Genesys Engineer to join our dynamic team in Manila. The ideal candidate will possess in-depth knowledge and hands-on experience with the Genesys Engage Platform, including GVP, Genesys Routing, Genesys Real-time Reporting, Genesys Historical Reporting, IWD, Genesys Administration, and Workforce Management (WFM). This role requires participation in an on-call rotation to provide 24/7 support.

Role overview Tarro is looking for a Senior Network Engineer based in Manila. This position centers on designing, implementing, and maintaining the company's network infrastructure. The work aims to ensure that network systems remain reliable and efficient. Key responsibilities Design and build network infrastructure to support business needs Maintain and monitor existing network systems for reliability Implement improvements to enhance network efficiency What we’re looking for Strong technical background in network engineering Proactive approach to problem-solving and system maintenance

Empowering Every Identity, From AI to HumanAt Okta, we recognize that identity is the cornerstone of unlocking AI's potential. Our mission is to secure AI by providing a trusted and neutral infrastructure that allows organizations to thrive in this transformative era. We seek individuals who are passionate about solving complex challenges with significant real-world implications. If you are a proactive builder who prioritizes speed, urgency, and excellence, we want to hear from you!We are currently on the lookout for a motivated and talented Atlassian System Engineer to join our Workplace Technology Atlassian platform engineering team. In this pivotal role, you will be responsible for designing, implementing, and maintaining our Atlassian Cloud suites. You will also manage UI configurations, automate processes, and integrate systems to enhance business workflows and user satisfaction.

creatoriq is hiring a Data Engineer in Manila. This position centers on building and maintaining scalable data pipelines to support analytics and reporting. The work directly contributes to how teams access and use data for decision-making. What you will do Design, develop, and maintain data pipelines that handle large volumes of information Support analytics and reporting by ensuring reliable data flows Work with teams across the company to maintain data integrity and availability Collaboration This role involves regular interaction with colleagues from different functions. Expect to coordinate closely to understand data needs and deliver solutions that help the business operate efficiently.