Proactive AI Implementation Engineer

At NiCE, we believe in pushing boundaries and redefining possibilities. Our ambition drives us to be catalysts for change, and we are committed to achieving exemplary standards in everything we do. If you share our passion for innovation and excellence, we invite you to explore an exciting career opportunity that ignites your potential.What does the role ent…

ABOUT US At Indie Campers, we are redefining the campervan rental experience with our innovative digital marketplace. Our mission is to make road trips accessible to everyone, providing high-quality adventure opportunities at competitive prices. Over one million nights booked and 300,000 travelers from 169 countries have experienced our exceptional service. We offer a diverse range of road trip options, including short-term RV rentals and long-term campervan subscriptions, alongside opportunities to purchase our vehicles. With a strong technological foundation, we are tackling exciting challenges that require motivated individuals to join us on this journey. THE ROLE As a Travel Support Agent, you will be instrumental in crafting a seamless customer experience prior to their journey. You will support intricate customer inquiries across our global operations. Your expertise will ensure inquiries about rentals, booking modifications, documentation, and pre-departure concerns are handled promptly and accurately, all while maintaining a strong customer-first approach. This role encompasses operational excellence, problem-solving, and ownership of complex cases, contributing significantly to customer satisfaction and business success. WHAT WILL YOU WORK ON? Customer Support & Case Management: Manage customer inquiries related to bookings, trip preparations, policies, and services through various communication channels. Provide precise pre-trip support, handle booking alterations, special requests, and navigate sensitive customer situations with professionalism. Document all interactions within CRM systems. Operational Excellence: Deliver assistance in alignment with company SOPs and quality standards. Achieve KPIs related to response and resolution times, quality metrics, and customer satisfaction targets. Ensure high accuracy in administrative tasks while collaborating with various teams to facilitate smooth customer experiences.

Role Overview d2b-1 is seeking a Credit Analyst to join its remote team supporting an Australian mortgage brokerage. This full-time position is based in Manila, working Australian business hours and observing Australian holidays. The brokerage operates across Queensland and Victoria, with over two decades of experience in residential and investment lending, refinancing, and first-homebuyer support. What You Will Do Assess client financial documents, including payslips, income breakdowns, and employment types. Calculate base salary, overtime, and variable income with accuracy. Interpret and apply lender policies to determine borrowing capacity and recommend suitable loan products. Use multiple lender servicing calculators to compare scenarios. Employ Quickli for borrowing capacity assessments. Align client financial data with appropriate lending options to support successful settlements. Lender Policy and Niche Expertise Develop and maintain deep knowledge of various lender credit policies and niche offerings. Identify the most suitable lenders for each scenario, considering policy strengths and risk profiles. Apply lender-specific rules, such as: How overtime is treated (full vs. shaded) Self-employed documentation requirements (1-year vs. 2-year financials) Differences in income verification standards Recognize and utilize lender niches, for example: ANZ: Allows 1-year self-employed financials in certain cases Macquarie Bank: Accepts no financials/accountant letters when company income is excluded Stay current with lender policy changes and proactively apply updates to client scenarios. Use policy expertise to structure deals for approval, not just assessment. Compensation and Details Salary: PHP 80,000 - 115,000 per month Location: Remote (Manila, Metro Manila, Philippines) Schedule: Full-time, aligned with Australian business hours Holidays: Australian public holidays observed

AvePoint is looking for a Technical Support Analyst based in Manila. This position centers on helping customers address technical issues with AvePoint’s products and services. Role overview The Technical Support Analyst works directly with customers to troubleshoot and resolve product-related problems. Typical tasks include diagnosing technical issues, explaining solutions clearly, and guiding users through problem-solving steps. The goal is to ensure customers can use AvePoint’s solutions effectively and confidently. What you will do Respond to customer inquiries and technical issues related to AvePoint products Troubleshoot problems and identify root causes Communicate solutions in a clear and helpful manner Support customers in optimizing their experience with AvePoint’s platform Location This role is based in Manila, Philippines.

Role overview HelloFresh seeks an Outbound Sales Representative for a project-based, remote position in Manila. The main focus involves connecting with customers by phone, encouraging them to keep their memberships active, and reaching out to former customers about reactivating or upgrading their accounts. Depending on project needs, the emphasis may shift between outbound sales, inbound calls, reactivation efforts, or customer service tasks. What you will do Represent HelloFresh in every customer phone interaction Motivate current members to continue their subscriptions Call previous customers to discuss reactivation or upgrades Adjust to different communication channels and sales strategies as the project requires Requirements Enthusiasm and a willingness to bring your own perspective and skills Comfort with engaging customers by phone Openness to learning and adapting to new situations Interest in sales, customer service, or account management HelloFresh welcomes applicants who may not meet every requirement but are confident in their ability to succeed in this role.

Join Fresha as a Partner Onboarding Specialist, where you will play a crucial role in facilitating the onboarding process for our partners in the vibrant city of Manila. If you are a detail-oriented individual with a passion for customer service and a knack for problem-solving, we want to hear from you!Your responsibilities include guiding new partners through the onboarding process, addressing their inquiries, and ensuring a smooth transition onto our platform. The ideal candidate will possess excellent communication skills in both Vietnamese and English, with a strong ability to build relationships and provide exceptional support.

Join our dynamic team at Bestank Manufacturing Corporation as a Promodiser. In this role, you will be responsible for promoting our high-quality products, ensuring customer satisfaction, and driving sales growth. This is an exciting opportunity for individuals who have a passion for customer engagement and brand representation.

ABOUT US Indie Campers is the leading campervan marketplace dedicated to making road trips accessible to everyone. With a strong emphasis on digital innovation and customer orientation, we have crafted an exceptional booking experience that offers high-quality road trips at competitive prices. To date, we have facilitated over one million nights of rentals through our platform and have welcomed more than 300,000 travelers from 169 different countries. Our extensive offerings include short-term RV rentals, long-term campervan subscriptions, and the opportunity to purchase one of our available vehicles. Driven by our technological focus, we present exciting and challenging opportunities that require top-tier talent and motivation. We are expanding our team and invite those who share our vision to join us on this evolving journey. THE ROLE As a Global Support Agent, you will be vital in providing a seamless customer experience before the trip commences, addressing complex customer cases within our global support operations. In this role, you will be regarded as a customer expert, ensuring that rental inquiries, booking changes, documentation requests, and pre-departure concerns are managed efficiently, accurately, and with a strong customer-first approach. This position merges operational excellence, problem-solving, and ownership of intricate cases, directly influencing customer satisfaction and business performance. WHAT WILL YOU WORK ON? Customer Support & Case Management: Manage customer inquiries related to bookings, trip preparations, policies, and services via phone, email, and chat. Offer precise pre-trip guidance, handle booking alterations, add-ons, and unique requests, and assist in complex or sensitive customer situations with professionalism and empathy. Ensure that all interactions are documented in our CRM systems. Operational Excellence: Provide support in accordance with company SOPs, workflows, and quality standards. Meet key performance indicators (KPIs), including response time, resolution time, quality, and customer satisfaction targets. Maintain high accuracy in administrative and operational processes and collaborate with Fleet, Operations, Sales, and On-Trip teams to ensure smooth customer journeys. Identify potential risks or inconsistencies and escalate issues when necessary. Ownership & Accountability: Take charge of complex customer situations, ensuring resolutions are effective and in line with company practices.

Job Overview:As a Contact Center Transformation Consulting Analyst, you will partner with our esteemed clients to design, develop, and implement initiatives aimed at boosting their business performance.Experience Required: 2 – 9 years in a consulting or analytical roleConduct requirement workshops with clients to analyze business processes and translate their needs into technical and functional designs.Contribute to the design, configuration, and deployment of Amazon Connect-based contact center solutions across various industries.Design and implement contact flows, IVR logic, routing, and automation frameworks utilizing Amazon Connect and AWS services including Lambda, Lex, S3, DynamoDB, and CloudWatch.Integrate Amazon Connect with enterprise systems like Salesforce, ServiceNow, and AI-driven chatbot platforms through APIs or middleware.Collaborate with solution architects and functional leads to establish architecture blueprints, documentation, and implementation roadmaps.Develop and showcase proofs of concept, demos, and accelerators to highlight value and differentiation in client engagements.Support cloud transformation initiatives for large-scale contact center modernization projects.Contribute to practice development by creating reusable assets, accelerators, and sharing best practices within our global network.Your Skills and Qualifications:At least 2 years of hands-on experience in designing, configuring, and implementing Amazon Connect solutions.Strong familiarity with AWS Cloud services pertinent to contact center solutions (Lambda, Lex, S3, DynamoDB, CloudWatch, IAM).Knowledge of contact center technologies including IVR, ACD, CTI, call routing, and omnichannel capabilities. Proven experience in integrating Amazon Connect with CRM or ITSM platforms like Salesforce or ServiceNow via APIs or middleware.Basic understanding of cloud security, networking, and identity management principles.Exceptional analytical, problem-solving, and client-facing consulting abilities.Aptitude for collaborative work in global, distributed, cross-functional teams.AWS certifications (e.g., AWS Certified Cloud Practitioner or Solutions Architect – Associate) are preferred.Perks of Joining Us:Engage in transformative projects with leading G2000 clients.Opportunity to collaborate with strategic leaders, industry experts, and business intelligence professionals.

Role overview Turnitin LLC seeks a Platinum Support Specialist to join the team remotely from the Philippines. The position centers on assisting clients with their questions, troubleshooting product issues, and helping users make the most of Turnitin’s offerings. What you will do Reply to customer inquiries with clear, prompt communication Diagnose and resolve technical or product-related concerns Guide users and address their needs to support customer success Keep accurate records of customer interactions and solutions Requirements Strong customer service background Keen attention to detail Solid problem-solving skills Ability to work independently in a remote environment Location This is a fully remote role based in the Philippines, with a focus on the Manila area.

Role Overview Spreetail is looking for a Customer Success Specialist fluent in Mandarin to join the team in Manila. This position supports Mandarin-speaking customers, helping them get the most from Spreetail’s products and services. Acting as the main contact for these customers, the specialist builds strong relationships and works to ensure satisfaction throughout the customer journey.

About Emma – The Sleep Company Emma – The Sleep Company is a direct-to-consumer sleep brand, established in 2015. With operations in over 35 countries and more than 25 stores across Europe, Emma focuses on delivering high-comfort sleep products. Our mattresses and accessories receive strong recommendations from leading consumer associations throughout EMEA, APAC, and the Americas. Every day, our work supports customers in waking up refreshed. Our Culture Emma brings together talented people from over 60 nationalities. The team values collaboration, big ideas, and personal accountability. Employees benefit from hands-on experience, mentorship, and continuous learning. We believe diverse perspectives strengthen our community and help us grow together. Customer Excellence Manager (Korean-speaking) – Manila Emma is looking for a Customer Excellence Manager who is fluent in Korean to join the team in Manila. This role will contribute to shaping the future of sleep by supporting customers and driving service quality.

Role Overview d2b-1 seeks a Loan Processor to join its remote team based in Manila, Metro Manila, Philippines. This position supports Australian mortgage operations, working full-time and following Australian business hours. The role is fully remote. About d2b-1 d2b-1 is an Australian mortgage brokerage with a strong presence in Queensland and Victoria. With over 20 years in the industry, the company assists clients across Australia, offering services such as residential home loans, investment lending, refinancing, and guidance for first-time buyers. d2b-1 emphasizes transparency and personalized solutions, working with a broad network of lenders to help clients achieve long-term financial stability. What You Will Do The Loan Processor plays a key role in ensuring that client loan applications are handled with accuracy and care. Responsibilities include: Processing loan applications from submission through to settlement Maintaining a high standard of attention to detail in all documentation Acting as a professional resource, similar to a solicitor or financial planner Supporting clients and team members throughout the lending process Working Hours and Benefits Full-time, remote position Work hours aligned with Australian business hours Observe Australian public holidays Monthly salary: PHP 70,000 - 90,000

Viamericas is a licensed money transmitter specializing in international money transfers, bill payments, and check processing. With a presence in the United States and over 287,885 locations worldwide, the company focuses on supporting immigrants through reliable financial services. Role overview The Agent Support Representative – Vietnam is based in Manila and provides support to customers, agents, and partners. This role manages both inbound and outbound inquiries using phone, email, chat, and SMS, communicating in both Vietnamese and English. The position ensures each interaction meets company service standards and contributes to customer satisfaction. Key responsibilities Handle customer and agent inquiries across multiple channels, including phone, email, chat, and SMS Communicate fluently in Vietnamese and English Process transactions accurately and resolve issues as they arise Document all interactions and monitor transaction activities using internal systems Maintain compliance with company policies and service standards What sets this role apart This position focuses on supporting a global network, ensuring accurate transaction processing, and helping maintain Viamericas’ reputation for integrity and service. The company values respect, innovation, and meaningful contributions from every team member.

Join Our Dynamic Team!At HelloConnect, located in the vibrant Inoza Tower, BGC, we are pioneers in customer service innovation. Our team is committed to creating exceptional customer experiences by leveraging advanced technology and fostering a culture of collaboration and continuous learning.As a Customer Care Specialist – French Bilingual, you will be the first point of contact for our valued customers, delivering courteous and efficient service across various channels. Your passion for helping others and your resilience will enable you to make meaningful connections, while our supportive network of Team Leaders and Trainers will empower you to succeed.If you have a unique skill set and a desire to contribute to our mission of enhancing customer satisfaction and driving business success, we want to hear from you!

About the Job:Join our dynamic team at tasq-work as we seek dedicated and enthusiastic professionals to shape service strategies, design and implement cutting-edge contact center solutions, and enhance our clients' service operations. We value strong communication skills, a solid understanding of relevant technologies, innovative thinking, and a fervent commitment to quality.Key Responsibilities:Analyze customer requests for Contact Center solutions and provide tailored recommendations, especially focusing on On-Premise and Cloud/Hybrid Cloud Solutions.Oversee Contact Center engagements, particularly with Genesys, throughout all project delivery phases.Lead the preparation of business proposals, collaborating closely with internal teams and external vendors to respond effectively to RFIs and RFPs.Enhance Genesys capabilities in collaboration with other managers, expanding our practice through headcount growth, creating insightful viewpoints, and developing assets aimed at improving operational efficiency and customer experience for our clients.

HelloFresh is looking for a Customer Care Specialist to join the Client-Facing Operations team in Manila. This role acts as the first point of contact for customers and represents the HelloFresh brand in every conversation. Key responsibilities Handle customer inquiries through various communication channels Resolve issues and answer questions with care and accuracy Support a positive experience for each customer Location This position is based in Manila, Philippines.

Are you ready to take the reins in transforming the sleep industry?Welcome to Emma – The Sleep Company. Established in 2015, we have rapidly ascended to become the world’s leading D2C sleep brand, with a presence in over 35 countries and more than 25 stores throughout Europe. Endorsed by prominent consumer organizations across EMEA, APAC, and the Americas, our mission is to create superior sleep comfort products that enable our customers to wake up refreshed and ready to conquer the day. At Emma, we pride ourselves on a vibrant community of intelligent and motivated individuals, all bound by a robust culture of collaboration, teamwork, and knowledge sharing. We think ambitiously, take ownership of our roles, and are empowered to make a substantial impact. Through practical experience, mentorship, and ongoing learning opportunities, we foster our growth and development. With team members from over 60 nationalities and offices in diverse regions, our rich tapestry of perspectives enhances our workplace culture. Are you prepared to redefine the future of sleep with us? Let’s bring that vision to life!

About AvePointAt AvePoint, we go beyond securing your data. As the world's foremost authority in data security, governance, and resilience, we empower organizations globally to collaborate with confidence. With over 25,000 clients relying on the AvePoint Confidence Platform, we prepare, secure, and optimize critical data across platforms like Microsoft, Google, and Salesforce. Our expansive global channel partner program boasts around 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions accessible in over 100 cloud marketplaces. For further details, visit www.avepoint.com.We believe that investing in our people is vital. At AvePoint, agility, passion, and teamwork define our culture, allowing you to take initiative, learn from colleagues, and shape your career while unleashing your full potential!We are thrilled to announce an opening for a skilled and enthusiastic Partner Development Manager (PDM). In this pivotal role, you will identify, recruit, and cultivate revenue generation through partnerships with Managed Service Providers (MSPs). You will engage with new MSPs, providing support and onboarding while enhancing existing partnerships to drive new revenue through upselling and cross-selling strategies. Your performance will be primarily evaluated based on partner-sourced revenue and new partner recruitment.

Please ensure to whitelist the domains "lever.co" and "hire.lever.co" to receive our communications.Sales Development Representative (Logistics)At Wing, we are on an ambitious journey to redefine the future of work for businesses globally! We aspire to be the premier resource for organizations seeking to assemble exceptional teams and streamline their operations.We are urgently seeking a Sales Development Representative to join our dynamic team!Company OverviewWe are a leading privately-owned third-party logistics provider with a focus on over-the-road trucking and international shipping. Our extensive range of freight services includes Full Truckload (FTL), Less Than Truckload (LTL), Overdimensional, and Expedited shipping throughout the United States and Canada.Key Responsibilities:1. Manage and respond to daily leads generated from our Lead Generation tool.2. Conduct 100–150 outbound calls daily to potential clients.3. Perform in-depth lead research and qualification.4. Engage in cold calling and follow-up communication.5. Schedule meaningful and qualified meetings with prospects.6. Facilitate appointment setting for potential clients.7. Participate in demo calls and assist in closing deals as required.8. Undertake other ad hoc tasks as necessary.Qualifications:• Bachelor's degree or equivalent certification.• Demonstrated experience in the logistics sector.• At least 1 year of sales experience with a proven track record of exceeding sales targets and cultivating strong customer relationships.• Proficient in English communication skills, both written and verbal (C1 level or higher).• Strong capabilities in phone, email, and instant messaging communications.• Exceptional organizational and time management abilities.• Excellent interpersonal skills.• Tech-savvy and familiar with contemporary technologies, including desktop sharing, cloud services, CRM systems, and VoIP.• Proficient in word-processing software and spreadsheets (e.g., MS Office).• Familiar with online calendars and scheduling tools (e.g., Google Calendar).• A proactive and confident individual with a keen attention to detail.• Willingness to work night shifts.Required Software Tools & Platforms:• Lead Generation Software• RingCentralTechnical Requirements:• USB Headset with Noise Cancellation...