Senior DevOps Engineer - Customer Experience

Location: Manila, Philippines Team: Build and Deploy Role Overview NiCE is growing its team in Manila. The Senior DevOps Engineer will join the Build and Deploy group, focusing on designing and implementing CI/CD pipelines, build systems, and release automation. This work supports engineering teams in delivering reliable and efficient software. The role invo…

Role Overview NICE Ltd. is seeking a Senior Client Services Project Manager in Manila, Philippines. This position leads the implementation and delivery of client-focused projects, ensuring work aligns with scope, budget, and schedule. The role manages complex, enterprise-level projects from start to finish, always working within the Statement of Work (SOW). Acting as the main contact for clients, this person coordinates both internal and external teams to meet project objectives and deliver real value. Key Responsibilities Lead project planning, execution, and monitoring activities. Define project scope, objectives, and deliverables. Develop and maintain detailed project plans. Communicate goals, progress, and challenges to stakeholders. Proactively manage risks, issues, and action items. Conduct thorough post-project evaluations to capture lessons learned. Requirements At least 5 years of experience deploying SaaS solutions. Demonstrated success delivering enterprise-level projects. Strong knowledge of project management methodologies. Exceptional organizational and time management skills. Excellent communication and stakeholder engagement abilities. Current PM accreditation (PMP, Prince2, or AgilePM). Work Model and Culture NICE offers a hybrid work model called NICE-FLEX: 2 days in the office and 3 days remote each week. Office days focus on in-person meetings and collaboration. The company values learning and professional growth, with many internal career paths across roles and locations. Teams work together in an environment that encourages innovation and continuous improvement.

Join Our Dynamic TeamAt ShopBack, we are on an exciting journey that began in 2014, driven by the vision of our founders, Henry and Joel. They launched ShopBack not just as a Cashback platform, but as a revolutionary way to bridge the gap between brands and consumers. With an understanding of the traditional marketing landscape, they envisioned a platform that delivers unmatched value to both sides. Fast forward to today, and we proudly serve over 50 million users across 13 markets, collaborating with more than 20,000 merchants and facilitating over half a million transactions daily. As we strive to create The World’s Most Rewarding Way to Shop, we invite passionate and ambitious individuals to become part of our team.

At NiCE, we embrace challenges without limits and continually push our boundaries. We are ambitious, transformative, and driven to succeed. If you share our passion for excellence, we invite you to explore an extraordinary career opportunity that ignites your professional drive.What does the role entail?The Senior Technical Account Manager is a pivotal figure in account management, project oversight, and technical solutions. This role is vital in surpassing client expectations, optimizing processes and technologies, and fostering business growth through collaboration with diverse teams.This key professional addresses intricate issues, delivering unparalleled technical support and customer service to our enterprise clients. By collaborating with premier internal resources, they empower strategic customers to resolve challenges, maximize our technology and services for their success, and enhance product utilization, all while nurturing long-term loyalty.How will you contribute?Act as the primary liaison and advocate for assigned enterprise accounts, ensuring successful contract execution, SLA management, and continuous customer education.Partner with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and facilitate effective implementations with optimal resources.Build and maintain strong relationships throughout all levels of the client organization, from frontline management to executive leadership.Comprehend clients' business objectives and drive ROI through NiCE’s offerings, becoming a trusted advisor.Engage cross-functional teams to troubleshoot technical challenges, ensuring timely resolution within SLA targets, thereby enhancing customer satisfaction.Coordinate and align projects with the overall strategic objectives, managing or collaborating with Project Managers as needed.Utilize extensive technical knowledge of NiCE products and technologies to implement solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring clear communication with clients and effectively managing escalated issues.Provide mentorship and lead escalations, contributing to both team and organizational success through continuous improvements and knowledge sharing.Identify and propose enhancements for products and services, contributing to enterprise-level strategies.

At NiCE, we embrace challenges without limits and set ambitious goals that drive our success. Join us as we redefine industry standards and create a fulfilling career path that ignites your passion.What does the role entail?The Senior Technical Account Manager serves as a key resource in account management, program/project management, and technical resolution, achieving excellence in a dynamic environment. This vital position is essential for exceeding customer expectations, enhancing processes, and driving company growth through collaboration with cross-functional teams.This professional addresses complex challenges while delivering exceptional technical and customer service to enterprise-level accounts. By leveraging top-tier resources, they empower strategic customers to navigate issues, maximize our technology and services for business success, boost product adoption, and foster long-term loyalty.How will you make an impact?Act as the primary advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and continuous customer education.Work closely with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure effective implementation with appropriate resources.Build and maintain strong relationships across all levels of the customer's organization, from front-line management to senior leadership.Gain a deep understanding of customers’ business objectives and drive ROI with NiCE’s offerings, becoming a trusted partner and advisor.Engage with cross-functional teams to resolve technical challenges, ensuring issues are addressed within SLA targets, thus enhancing overall customer satisfaction.Coordinate and synchronize projects to ensure alignment with overarching strategy and successful completion, either managing personally or partnering with Project Managers.Utilize extensive technical knowledge of NiCE products and related technologies to implement solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring timely and clear communication with customers while effectively managing escalations.Provide coaching and mentoring, leading escalations and contributing to team and company-wide success through improvement initiatives and the sharing of expertise.Identify and recommend enhancements to products and services, contributing to enterprise-level strategy.

Join getwingapp, a leading digital marketing agency dedicated to empowering small businesses through strategic marketing initiatives. We are seeking a motivated Part-Time Sales Development Representative (SDR) who has a background in digital marketing. The ideal candidate will excel in client communication, lead outreach, and appointment scheduling, with a strong proficiency in GoHighLevel (GHL). This role is perfect for someone who is organized, detail-oriented, and eager to support our clients' growth.

SiteMinder is seeking a dynamic and results-driven Senior Sales Executive to join our vibrant team in Manila. In this role, you will leverage your extensive sales experience to drive revenue growth and expand our customer base. You will be responsible for developing strategic relationships with key clients, understanding their needs, and providing tailored solutions that enhance their business operations.As a Senior Sales Executive, you will be instrumental in achieving sales targets and contributing to the overall success of SiteMinder. We value innovation, collaboration, and a customer-centric approach, and we are excited to find someone who shares these values.

Role overview Oliver seeks a Senior Project Manager specializing in Generative AI to join the team in Manila, Philippines. This position leads strategic projects that apply advanced AI technology to enhance processes and outcomes across various sectors. What you will do Lead AI-focused projects from initial planning through final delivery Collaborate with cross-functional teams to achieve project objectives Manage project schedules, tracking progress and coordinating key milestones Ensure deliverables align with quality expectations and business goals Impact This role plays a key part in shaping how Oliver creates and applies AI-driven solutions.

Join Our Dynamic Team as a Senior Executive Assistant!At MySigrid, we are searching for a proactive and detail-oriented Senior Executive Assistant to support our team in a night shift capacity. This role is crucial for managing schedules and coordinating meetings with both internal and external clients, ensuring seamless communication and operational efficiency. The ideal candidate will possess exceptional organizational skills, demonstrate strong management abilities, and communicate effectively to facilitate smooth coordination among team members and clients.Key Responsibilities:Efficiently schedule and coordinate internal and external client meetings, optimizing the use of time and resources.Maintain a precise and up-to-date calendar while expertly managing conflicting schedules.Engage in professional communication with clients and internal teams through various platforms including email, phone, and messaging tools.Send timely reminders and follow-ups to ensure meeting attendance and preparedness.Assist with administrative tasks related to meeting management, including document preparation and internal communications.Efficiently manage administrative workflows to ensure smooth daily operations.Enhance team efficiency by prioritizing tasks, delegating appropriately, and managing urgent requests.Familiarity with Airtable is a plus!Requirements:1–2 years of experience in scheduling, coordination, or administrative support.Exceptional written and verbal communication skills in English.Strong organizational and management skills, with a keen attention to detail and the ability to oversee multiple schedules effectively.Proficient in using calendar tools (Google Calendar, Outlook) and communication platforms (Zoom, Teams, etc.).Ability to multitask, prioritize, and proactively manage workflow in a fast-paced environment.A positive, professional, and proactive demeanor.

Join our team as a Senior Influencer Marketing Specialist to spearhead the complete lifecycle of our creator partnerships. In this role, you will identify high-impact talent, negotiate strategic agreements, and oversee the seamless execution of multi-channel campaigns.Key ResponsibilitiesLead creative influencer marketing campaigns throughout the Philippines and the region.Forge and nurture relationships with key influencers and thought leaders.Supervise campaign performance, ensuring adherence to contractual obligations while continuously seeking avenues for improvement.Collaborate closely with the sales team to gather new briefs and develop strategic influencer marketing proposals.Stay updated on emerging trends, technologies, and influencers in the market.Ideal Candidate ProfileBachelor’s Degree in a relevant field.Proficient in English, both written and spoken.A minimum of 3 years of related experience in influencer marketing.Demonstrates proactivity, enthusiasm, and a strong willingness to learn.Possesses excellent problem-solving skills and the ability to work independently.Exhibits strong teamwork and collaboration skills.Detail-oriented, organized, and results-driven.Why Join Us?Attractive salary package.Bi-annual performance reviews.Annual performance bonuses ranging from half a month to three months' salary post-probation.15 days of paid annual leave.Health Maintenance Organization (HMO) coverage with a Gold Package worth 200K.Quarterly and annual MVP awards.Provision of a MacBook for work purposes.Local awards on a monthly, quarterly, and yearly basis.Opportunity to win up to $2,000 in annual global awards.All expenses paid for an annual company trip abroad.Dynamic and professional work environment.Opportunity to explore new trends in the digital marketing landscape.Access to cutting-edge advertising technology platforms.

To ensure you receive our communications, please whitelist the domains "lever.co" and "hire.lever.co" with your email provider.Part-time Sales Development Representative - Cosmetics ManufacturingCompany Overview:Join a dynamic startup in its third year of operation, specializing in B2B sales of premium cosmetic ingredients to manufacturers across Europe and the US. Despite having established products, leads, and a robust CRM system (Pipedrive), the company seeks a dedicated sales professional to spearhead sales efforts, allowing the CEO to focus on strategic initiatives. This is an exciting opportunity for a self-motivated individual to drive sales growth and enhance customer relationships.Industry: Cosmetic Ingredients / B2B Cosmetics ManufacturingLocation: Remote (aligning with European market hours)Objective:Your mission will be to establish an effective sales function that ensures no lead is overlooked, enhances outreach and follow-up processes, and converts leads into profitable opportunities.Key Responsibilities:1.) Sales Cycle Management• Oversee the complete sales cycle from initial outreach to follow-up• Engage and nurture incoming leads from platforms such as Covalo• Identify and pursue outbound leads utilizing existing CRM data2.) Outreach & Communication• Implement outreach strategies via email, phone, and LinkedIn• Distribute marketing materials, samples, and gather feedback3.) CRM & Lead Management• Maintain and update CRM records for accuracy• Qualify and prioritize high-potential leads4.) Meeting & Event Coordination• Organize meetings and demonstrations with company leadership• Facilitate follow-ups after trade shows and eventsQualifications:• At least 5 years of experience in B2B Sales.• Exceptional attention to detail and accuracy in data management.• Proven ability in managing the full sales cycle effectively.• Strong self-discipline and capability to thrive in a fast-paced environment.• Demonstrated success in outbound sales outreach.• Proficiency in using CRM tools effectively.Software & Tools:• Pipedrive (CRM)• Company email platform• LinkedIn• Covalo• Inky DecoderTechnical Requirements:

At TTEC Digital, we empower our clients by coaching them to create a workplace where every employee feels valued and supported, fostering exceptional customer experiences through an employee-first approach. Our mission is clear: to cultivate an environment where employees can truly thrive.The Senior Consultant for Zoom Contact Center plays a pivotal role in the development, testing, and implementation of the Zoom Contact Center software platform. This fully remote position requires a hands-on, technically proficient individual with extensive business and technical consulting experience. You will be responsible for deploying the Zoom Contact Center software, necessitating expertise in various call center technologies, including Zoom Contact Center, IVR/ACD, VoIP, Email, SMS, and Chat systems. Key responsibilities encompass all technology tiers, including but not limited to the design and development of our products and features, unit testing, code reviews, defect resolution during the QA cycle, production environment support, and collaboration with other developers in an agile or waterfall development setting.

At NICE, we continually push the boundaries of what's possible. Our ambition drives us to be game changers in the industry, and we're committed to achieving excellence. If you're eager to take on exciting challenges and ignite your passion for innovation, we invite you to explore a remarkable career opportunity with us.What does the role entail?As a Senior Professional Services Engineer, you will be a pivotal customer-facing resource responsible for delivering specialized expertise and solutions surrounding NICE's innovative products and services. This includes implementing, configuring, and optimizing AI-driven applications—such as chatbots, knowledge assistants, and other digital solutions—tailored for enterprise contact centers. The role requires a blend of technical acumen and business insight, necessitating engagement with clients to accurately assess their needs, provide consultative support, and deliver state-of-the-art solutions.

Join Our Team as a Senior Credit AnalystAt Cashalo, we are looking for a highly skilled Senior Credit Analyst to join our dynamic team. This role is essential in driving our credit assessment processes and ensuring the financial well-being of our clients. You will analyze credit data, evaluate risk factors, and provide insights that inform our lending decisions.As a Senior Credit Analyst, you will play a pivotal role in enhancing our credit policies and procedures. You will collaborate with cross-functional teams to develop innovative solutions that address the evolving needs of our customers.

Join Tala as a Senior Shared Services Lead!At Tala, we're revolutionizing the financial landscape by harnessing cutting-edge technology and innovative thinking to address the shortcomings of traditional financial institutions. Our mission is to empower the global majority by providing accessible financial solutions that cater to the needs of underserved populations.As a pioneer in the financial technology sector, Tala uniquely combines the analytical capabilities of a credit bureau, the seamless transaction processes of fintech, and the personalized service of a banking institution into a single, integrated platform. Backed by a robust set of proprietary data and advanced AI/ML decision-making technologies, we deliver tailored liquidity solutions instantly. Our flagship credit application has successfully facilitated over $7 billion in credits to more than 12 million clients across Latin America, Southeast Asia, and East Africa, aiding them in launching and growing small businesses, managing daily expenses, and achieving their financial aspirations.Our groundbreaking impact has garnered us consistent accolades, including:- Five-time inclusion in CNBC’s Disruptor 50.- Recognition as one of CNBC’s World’s Top Fintech Companies for two consecutive years.- Nine-time listing in Forbes’ Fintech 50.With investment commitments exceeding half a billion dollars, we are primed for continued growth and success.Operating on a remote-first model, our team is spread across various office hubs including Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.If you resonate with our mission and are excited about making a significant impact, we encourage you to apply!Role OverviewThe Senior Shared Services Lead will be instrumental in driving operational excellence and strategic workforce management within Shared Services, specifically overseeing Customer Care and Recoveries operations. This role encompasses ensuring optimal staffing, real-time performance monitoring, and generating actionable insights to facilitate rapid business decisions. The Senior Lead will also mentor Workforce Management specialists, enhance intraday reporting, and enforce structured metrics and processes across various teams.

Role Overview NiCE is looking for a Senior Cloud Database Engineer based in Manila to help maintain and optimize SQL Server databases in a 24/7 operational setting. This role focuses on keeping systems running smoothly and securely at all times. What You Will Do Install, configure, upgrade, monitor, and maintain multiple SQL Server databases. Tune database and application performance to support continuous operations. Develop and enforce backup and recovery policies and procedures. Implement and manage security measures for databases. Create, maintain, and monitor SQL queries to support business needs. Take on additional tasks as assigned by management. Location This position is based in Manila, Philippines.

About TymeXTymeX, a key division of Tyme Group, serves as our global Technology & Product Development Hub, dedicated to pioneering innovations in banking solutions.Our Financial Crime platform is instrumental in safeguarding both our customers and the bank against fraud, money laundering, and other financial crimes. We leverage cutting-edge data analytics, artificial intelligence, and automation to achieve our mission.About the RoleWe are in search of a skilled Senior Data Engineer to enhance our Financial Crime team. In this role, you will be integral in developing and maintaining robust data pipelines that facilitate fraud detection, entity resolution, and compliance analytics across Tyme's operations. Ideal candidates should be open to relocating to Vietnam.Your responsibilities will include working with extensive and complex datasets using Databricks, integrating real-time and batch data from various systems, and contributing to the design of a data foundation that supports real-time risk detection and case management.Key Responsibilities:Construct and refine data ingestion pipelines utilizing Python and PySpark to collect and transform data from diverse sources such as transactions, KYC, AML, authentication, devices, and logs.Demonstrate proficiency in SQL, preferably PostGres.Design and uphold data models that promote Financial Crime/Fraud detection, profiling, and entity resolution.Implement data quality checks to ensure data integrity across different environments.Collaborate closely with Data Scientists, Analysts, Compliance, Operations, and Product/Feature teams to operationalize models and rules.Utilize jobs, workflows, APIs, and streaming to manage large-scale data processing workloads.Integrate with external systems (e.g., sanctions, ID&V, biometrics, and authentication systems) to enhance risk and identity data.Support automation and monitoring of ETL processes to boost operational efficiency.

At NICE, we embrace challenges as opportunities for growth. We are ambitious and committed to excellence, always pushing boundaries while striving for victory. If you share our passion and drive, we invite you to explore a career with us that will ignite your potential.What is this role about?The Senior Client Services Project Manager is responsible for leading complex, enterprise-level implementations of NICE solutions within diverse customer settings. This position requires advanced project management skills, strong consultative abilities, and the capacity to influence and guide clients through substantial, multi-system transformation initiatives. The Senior PM serves as the primary point of accountability for successful project delivery, focusing on scope clarity, solution alignment, risk management, and ensuring a remarkable customer experience throughout all phases of the project.This role demands extensive experience in managing customer-facing projects, particularly those involving integrations with CRM platforms such as Salesforce, Microsoft Dynamics, and ServiceNow, while also leading cross-functional teams across Professional Services, Product, Support, and external partners.

At iniziomedical, we are at the forefront of groundbreaking advancements that significantly enhance lives—pioneering therapies for diseases previously without treatment and developing technologies that will revolutionize the future of healthcare. We are thrilled to announce an opening for a seasoned Senior Production Designer to become an integral part of our Creative Team.In this role, you will collaborate closely with our creative hubs located in the USA and UK while being based in Manila, Philippines.Your responsibilities will include supporting the Production Manager in team operations, which encompasses resource allocation, budgeting, mentoring team members, and overseeing the design staff.Role OverviewAs a Senior Production Designer, you will be pivotal in transforming scientific communications into precise and captivating design outputs across a variety of platforms. Proficiency in graphic design is essential, particularly with Adobe Creative Suite and Microsoft Office, with an emphasis on Adobe Illustrator, InDesign, Photoshop, and PowerPoint.We value meticulous attention to detail and require proficiency in a diverse range of production design outputs, including but not limited to artwork creation, print materials, presentation design, video editing, e-learning, animation, and interactive media.Key ResponsibilitiesCreate a diverse array of accurate and engaging design deliverables.Collaborate with team members to interpret project briefs and establish timelines as necessary.Cultivate strong relationships to promote a unified team approach.Oversee line management tasks.Assist the broader creative team in workload management.Follow established processes to enhance efficiency.Ensure all work complies with branding standards.Work closely with team members to guarantee designs meet quality and output specifications.Review team submissions to ensure high-quality standards are consistently met.Maintain regular communication with account teams to confirm project details and negotiate timelines when needed.

Join our dynamic team at ttecdigital as a Senior Implementation Engineer, specializing in Five9 VCC Solutions. In this pivotal role, you will lead and execute implementations of our innovative cloud contact center solutions, ensuring seamless integration and optimal performance for our clients. Your expertise will be crucial in guiding client teams through technical challenges, and you will leverage your knowledge to enhance system functionality and user experience.As a Senior Implementation Engineer, you will collaborate closely with cross-functional teams, including product management and customer support, to ensure that our solutions meet the highest standards. You will engage directly with clients to understand their needs, providing tailored solutions that drive satisfaction and success.