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The Implementation Manager at petvisor plays a key role in helping clients across Mexico adopt and integrate petvisor’s solutions. This position involves close collaboration with both clients and internal teams to ensure each deployment meets specific needs. Throughout every phase of implementation, the Implementation Manager supports clients and adapts services to fit unique requirements.
What you will do
Oversee the rollout and integration of petvisor’s solutions for clients
Coordinate with various departments to tailor services to each client’s requirements
Guide clients from the initial project kickoff through to successful completion
Address client concerns and ensure a smooth transition during the implementation process
Role overview The Implementation Manager at petvisor plays a key role in helping clients across Mexico adopt and integrate petvisor’s solutions. This position involves close collaboration with both clients and internal teams to ensure each deployment meets specific needs. Throughout every phase of implementation, the Implementation Manager supports clients a…
Motive helps organizations in transportation, logistics, construction, energy, and other sectors manage their operations more efficiently. The platform brings together safety, operations, and finance workflows, allowing teams to oversee drivers, vehicles, equipment, and expenses from one dashboard. Automation and AI features help reduce manual work and improve visibility for nearly 100,000 customers, from Fortune 500 firms to small businesses. For more information, visit gomotive.com. Role overview The Senior Implementations Consultant in Mexico City (hybrid) leads deployment projects for Motive’s largest clients. This position manages both hardware and software rollouts, guiding customers from the initial kick-off through go-live and ongoing satisfaction. Acting as a project manager and Motive product expert, the consultant steers clients through complex onboarding, partners with the Enterprise account team to encourage adoption, and delivers training as the relationship develops. What you will do Design and maintain onboarding programs that align with Motive’s product direction. Set, monitor, and achieve key performance indicators for onboarding success. Plan and manage implementation projects for assigned accounts, ensuring smooth onboarding and effective training to drive adoption. Act as the main contact for hardware and software implementations during onboarding for assigned clients. Ensure timely and successful onboarding completion for all designated accounts. Track client progress and activities to support full adoption, keeping projects within scope and on schedule.
Who We Are:At Neostella, we are at the forefront of revolutionizing the legal industry by integrating cutting-edge technology with the essential workflows and data that legal teams depend on daily.Our innovative platform empowers legal firms to enhance their speed, collaboration, and overall client outcomes.Driven by the belief that the legal sector deserves superior technological solutions, we are committed to challenging norms and creating systems that align with the needs of contemporary teams.Our courageous approach to development allows us to measure success by the tangible impact we create for our clients.Recognized as one of Forbes’ Best Startup Employers in the Americas for 2026, we are expanding our team with individuals who aspire to make a meaningful impact through their work.If you're eager to develop software that transforms industry operations, Neostella is the place for you. We are currently on the lookout for an Implementation Consultant to join our growing team!Why This Role is Crucial:As Neostella rapidly scales and our customer base expands, delivering a top-notch implementation experience is vital for our long-term success. Effective onboarding, guiding clients through transitions, and ensuring robust product adoption are essential for customer retention and advocacy.This position is pivotal, as it translates our commitments into reality. The Implementation Consultant will guarantee that every customer, whether receiving internal support or partnering with us, enjoys a structured and high-quality experience from the initial kick-off to the go-live phase. Your contributions will directly influence how customers perceive our platform and their long-term confidence in Neostella.Your Responsibilities:We are seeking an Implementation Consultant to lead customer implementations from start to finish while also empowering our partner ecosystem to maintain high standards.You will oversee project execution through phases such as discovery, configuration, data migration, testing, and training coordination, ensuring that timelines, scope, and quality are consistently met. Concurrently, you will work closely with certified implementation partners, serving as a subject matter expert and quality assurance to ensure that partner-led implementations meet Neostella’s methodologies and customer experience expectations.This role demands strong project ownership, product expertise, and effective communication with clients. You will collaborate cross-functionally with Product Support, Engineering, Account Management, and Solutions Consultants to manage risks, troubleshoot issues, and achieve successful outcomes.
At Paystand, we are pioneers in decentralized finance (DeFi), redefining how businesses manage their financial operations. With established hubs in Santa Cruz, San Francisco, Austin, Minneapolis, Mexico City, Hermosillo, and Guadalajara, we are at the forefront of a financial revolution. For five consecutive years, we have been recognized on the Inc. 5000 list as one of the fastest-growing companies, committed to reshaping the future of finance.Our Expanding Ecosystem: Paystand is more than a company; it's a flourishing global network. Through strategic acquisitions of Teampay, an innovator in spend management, and Yaydoo, a leading AR and AP platform in Latin America, we are constructing a vast ecosystem designed to transform financial operations and enhance business growth globally.Why Paystand?What We Do: By leveraging blockchain technology, we digitize receivables, automate financial processes, decrease time-to-cash, lower transaction costs, and unlock new revenue streams for businesses.Why We Do It: Our mission is to revolutionize digital payments and decentralize finance, fostering a more open, inclusive, and transparent financial ecosystem, starting with B2B payments.How We Do It: As leaders in the DeFi movement, we don’t just follow trends; we create them. If you are passionate about shaping the future of fintech and eager to redefine the landscape of financial technology, Paystand is the ideal place for you to make a significant impact.Join Us: Become part of something greater. Join Paystand and help us lead the financial revolution.Role At A GlanceAs an Implementation Specialist, you are the key player in ensuring Paystand customers go live swiftly and effectively. You will oversee the end-to-end ERP configuration and deployment, collaborating directly with customers to guarantee their systems are launched accurately, thoroughly, and punctually.This is an individual contributor (IC) role. You will report to the Manager of Implementations and work cross-functionally with Solutions, Support, and Customer Success teams. Your objective: shorten time-to-value, provide a seamless handoff, and facilitate smooth, confident go-lives.You will also serve as a consultative partner to customers, guiding them through ERP best practices, offering configuration suggestions, and ensuring that the solution aligns with their operational objectives.Key Responsibilities:
Role overview The Implementation Program Coordinator at Veterinary Management Group (VMG) manages onboarding for all VMG accounts. This position partners with independently owned veterinary practices to guide onboarding projects, ensuring each step follows established workflows and meets expectations. Key responsibilities Coordinate onboarding for new VMG accounts, keeping projects organized and on schedule Work closely with veterinary practices to support smooth project execution Collect feedback from internal teams and VMG partners Spot process challenges and recommend improvements Refine workflows to help deliver a seamless onboarding experience What success looks like This role focuses on continuous improvement. Gathering feedback, identifying obstacles, and making process adjustments are central to the work. Strong communication, organization, and stakeholder management skills matter most. Candidates who like clarifying details and aligning goals will find this work rewarding. Location and work setup Fully remote contract role based in Latin America, including Central America Work hours align with North American business hours (to be agreed upon during engagement) Contractors supply their own equipment (laptop, monitors, keyboard, mouse, etc.) A reliable internet connection and a dedicated, professional workspace are required Requirements Fluent English, both written and verbal Ability to support clients across North America Strong skills in communication, organization, and stakeholder management Application instructions Submit a resume in English that highlights relevant qualifications.
Full-time|On-site|San Luis Potosi, San Luis Potosi, Mexico
We are seeking a dedicated SAP Implementation and Optimization Coordinator to enhance the operational efficiency of our facility. In this role, you will be responsible for optimizing the SAP system to ensure precise inventory control and foster effective collaboration with the procurement department. You will implement robust systems to maintain product freshness, moving beyond traditional FIFO methods by leveraging SAP's capabilities.Key Responsibilities:Enhance inventory management efficiency.Minimize product waste due to expiration.Strengthen collaboration with the purchasing department.Optimize SAP functionality for daily operations.
As a Clinical Implementation Consultant (CIC), you will play a pivotal role in driving client success by ensuring the precise deployment of our software suite, aligned with high-value outcomes. Serving as the essential link between intricate clinical trial requirements and their technical execution, your goal is to lead customer enablement by translating business needs into effective system configurations while adhering to Good Clinical Data Management Practices (GCDMP). You will act as a subject matter expert, facilitating client workshops, drafting specifications, and modernizing clinical data workflows.Key ResponsibilitiesStrategic Implementation & ConsultingSolution Leadership: Spearhead the configuration and enablement of software, converting complex customer requirements into actionable clinical system solutions.Technical Consulting: Provide data-driven insights as a trusted advisor, guiding clients on best practices for software implementation to enhance ROI and operational efficiency.Specification Management: Develop and modify comprehensive functional specifications and test cases tailored to unique client needs for both core products and custom integrations.Project Governance: Oversee multiple concurrent client engagements, ensuring that all deliverables align with Project Management timelines, budget requirements, and defined scopes.Cross-Functional Collaboration & MentorshipTeam Development: Mentor junior team members (AICs) and new hires, ensuring high-quality deliverables and fostering professional growth.Stakeholder Alignment: Facilitate effective communication between R&D, Developers, and Project Managers to address configuration challenges, UAT issues, and software bugs.Training & Enablement: Conduct in-person and remote client workshops; collaborate with the Training Group to create and deliver impactful internal and external training materials.Operational Excellence: Engage in and lead internal initiatives aimed at process enhancement, product development, and defining organizational best practices.Compliance & Quality AssuranceRegulatory Adherence: Ensure that all implementation activities comply with Standard Operating Procedures (SOPs) and relevant data handling standards to support subsequent statistical analysis.Quality Control: Direct issue resolution during the enablement phase, providing expert insights on software utilization and ensuring consistent data collection practices.
Join our dynamic team at efihr as a Supply Chain Implementation Consultant, where you will empower clients with innovative supply chain planning solutions. Your role will involve analyzing planning challenges, collaborating on solution design, implementing and validating solutions, and ensuring seamless project execution from start to finish. You will provide ongoing support throughout the project life cycle, ensuring that our customers receive the highest quality service.Your key responsibilities include:Collaborating with our skilled solution architects to discover clever and effective planning solutions that guarantee a flawless implementation.Leading the complete implementation process alongside the customer's project team to achieve successful outcomes.Offering your expertise during and after the implementation phase, ensuring clients maximize the value of their solutions.Conducting comprehensive training sessions for customers to enhance their understanding and utilization of the implemented solutions.Documenting the solutions with detailed technical descriptions for fellow consultants and functional notes for customers.While you will engage with clients regularly (approximately 20% of your time), you will remain an integral part of our team of experts and consultants, ensuring strong collaboration and support.
Full-time|On-site|Mexico City, Mexico City, Mexico
Join SpotOn as a Product Implementation Specialist and play a crucial role in integrating our cutting-edge solutions into clients' operations. You will collaborate with diverse teams to ensure smooth transitions and effective use of our products.
About WPP Media WPP is a leader in creative transformation, harnessing the power of creativity to shape better futures for our people, our planet, our clients, and our communities. Discover more at wpp.com. WPP Media operates as WPP’s global media collective, uniting the finest platforms, talents, and partners to create boundless growth opportunities in an increasingly media-rich world. Explore further at wppmedia.com. At WPP Media, we cherish the strength of our culture and our people. This is what empowers us to deliver outstanding experiences for both our clients and each other. In this pivotal role, embracing WPP and WPP Media’s core values will be essential: Be Extraordinary by Leading Collectively to Inspire Transformational Creativity. Create an Open Environment by Balancing People and Client Experiences through Cultivating Trust. Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. Role Summary and Impact As a key member of the Global Operations Centre (GOC), you will collaborate with teams from the United States, Europe, and Asia to deliver impactful solutions in a cooperative, multicultural setting. We are seeking a Senior Executive of Implementation Planning to: Contribute to tactical campaign outputs by investigating media selections, exploring custom opportunities, and conducting insightful analyses in post-campaign reviews that showcase our planning effectiveness. Act as the agency lead for research tools, providing valuable data points for consumer insight generation. Transform tactical presentations into engaging media plans that meet client objectives, while also contributing to publisher briefs for custom innovations. Establish and nurture relationships with media representatives to sustain business partnerships, offer account updates, and brief on industry trends.
Role overview Pavago seeks an Implementation Consultant to join the team remotely from anywhere in Mexico. This position focuses on helping clients adopt and integrate Pavago’s solutions, making sure transitions happen smoothly and clients get the most from the services provided. What you will do Guide clients through each stage of implementation, from onboarding through to final integration. Work closely with client teams to understand their goals and specific requirements. Spot potential challenges or areas for improvement during the process and recommend practical solutions. Deliver support that enables clients to realize the full value of Pavago’s offerings. Requirements Strong analytical skills to assess client needs and suggest improvements. Experience working directly with clients in consulting or implementation roles. Clear communication skills and a collaborative approach to solving problems. Location This position is fully remote and open to candidates based in Mexico.
About GliaGlia stands at the forefront of AI-driven customer service solutions, specifically tailored for banks and credit unions. Our cutting-edge platform seamlessly integrates AI and human agents across all voice and digital interactions through our innovative ChannelLess® Architecture. With our commitment to AI for All™, organizations can effortlessly enhance efficiency and customer experience by utilizing AI to automate conversations and elevate service operations.Valued at over $1 billion and recognized as a Deloitte Technology Fast 500™ company for five consecutive years, Glia empowers over 700 financial institutions and boasts an impressive industry-leading Net Promoter Score (NPS) of 72. We are proud to be certified as a Great Place to Work, with a remarkable 98% employee satisfaction rate.The Role:As an Implementation Engineer, you will play a vital role in our Professional Services organization, acting as a technical consultant responsible for deploying and configuring Glia's Voice AI platform for financial institutions. This position merges advanced technical skills with client-facing responsibilities, ensuring successful enterprise-level implementations and fostering customer adoption.What You’ll Do:Lead technical discovery sessions with enterprise clients to gather, analyze, and document intricate requirements.Design and validate solutions that meet customer needs and align with platform capabilities.Configure advanced platform functionalities including IVR flows, routing strategies, and integration points.Provide comprehensive technical guidance throughout the implementation lifecycle.Manage multiple concurrent implementation projects, ensuring timely delivery of technical deliverables.Configure and validate complex integrations between Glia's platform and client systems.Collaborate with cross-functional teams (Sales, Customer Success, Product, Engineering) to guarantee solution success.Lead technical aspects of user acceptance testing and solution validation.Act as a trusted technical advisor during customer implementations.Deliver technical training and facilitate knowledge transfer to customer teams.Manage client expectations while promoting product adoption and technical success.Partner with pre-sales teams to provide technical expertise during solution planning.
At Lighthouse, we're on a mission to transform the commercial strategy within the hospitality sector. Our innovative platform simplifies data complexity, equipping businesses with actionable insights, advanced pricing tools, and state-of-the-art business intelligence to fully realize their revenue potential.Backed by $370 million in Series C funding and fueled by a relentless passion for growth, we've integrated five companies into our journey, surpassing $100 million in ARR in 2024. With over 850 team members across 35 countries and representing 34 nationalities, our diverse community is a source of strength.At Lighthouse, we are more than a workplace; we are a community committed to collaboration, fun, and a shared goal of revolutionizing the hospitality industry. Are you ready to join us and take part in this exciting venture? Your Responsibilities: #LI-RemoteAs a Product Support Specialist, you will serve as the face of Lighthouse for our clients. You will play a crucial role in creating positive experiences by building relationships and ensuring that customers derive maximum value from our products. In this position, you will advise and assist a diverse range of clients, aligning their business requirements with our solutions and enhancing their operations through Lighthouse's capabilities.Key Areas of Impact:Implement Lighthouse's integrated products while delivering outstanding end-user support.Address customer inquiries submitted via chat or email promptly and efficiently.Empower users to fully leverage Lighthouse products through attentive listening and understanding of their unique needs.Provide technical troubleshooting for client inquiries and requests, clearly communicating technical concepts to all stakeholders.Create and maintain supporting materials and user manuals that enhance the customer experience.Escalate complex technical issues and bugs to the Engineering team for timely resolution.Work collaboratively with internal teams to address inquiries and ensure a seamless customer journey.Utilize AI and automation tools to streamline troubleshooting, speed up response times, and offer personalized, data-driven support to users.About Our Team:Join our Customer Engagement team, the driving force behind our dedication to customer satisfaction! We are the friendly, strategic-minded, and committed representatives of Lighthouse, working tirelessly to ensure every customer interaction is exceptional.
Role overview WPP Media is looking for a Senior Executive for Implementation Planning to join the GOC division. This position plays a key part in guiding strategic initiatives and supporting the rollout of multiple projects. The role can be based in Barranquilla, Bogota, Cali, Medellin (Colombia), or Mexico City (Mexico). What you will do Lead planning for project implementation within the GOC division Support teams as they execute strategies to deliver consistent, high-quality service Apply expertise to improve processes and outcomes across client projects Locations Barranquilla, Colombia Bogota, Colombia Cali, Colombia Medellin, Colombia Mexico City, Mexico
Full-time|On-site|Mexico City, Mexico City, Mexico
Join our dynamic team as a Product Implementation Specialist at spoton. In this pivotal role, you will be responsible for ensuring the successful implementation of our innovative products, facilitating seamless integration, and providing top-notch support to our clients. Your expertise will help clients maximize the value of our solutions and enhance their operational efficiency.As a key member of our team, you will collaborate closely with cross-functional teams to deliver tailored implementation solutions. You will also play a crucial role in training clients and providing ongoing support to ensure they achieve their desired outcomes.
Join Sutherland as an Implementation Engineer, specializing in Cisco and Omnichannel CX. In this role, you will be instrumental in implementing and optimizing cutting-edge customer experience solutions that leverage Cisco technologies. You will collaborate with cross-functional teams to ensure seamless integration and deployment of solutions, enhancing our clients' customer engagement and satisfaction.
CLO Virtual Fashion, established in 2009, is at the forefront of revolutionizing the digital fashion landscape through cutting-edge 3D clothing simulation technology.We offer a comprehensive suite of clothing-related services, encompassing everything from conceptualization and design to manufacturing, marketing, fitting, and styling, all powered by our advanced 3D clothing simulation algorithms.Utilizing our renowned software solutions, including CLO, Marvelous Designer, and Jinny, we engage in the complete costume design journey. Our platforms, such as CLO-SET and CONNECT, facilitate a streamlined and sustainable workflow, enabling seamless integration of both physical and digital garments within the CLO system.As a leader in the global digital fashion sector, CLO Virtual Fashion operates 13 offices across 11 countries—including regions in Asia, North America, Europe, and South America—and is continuously expanding to meet the needs of our diverse clientele worldwide.
About GliaGlia stands at the forefront of AI-driven customer service solutions for the banking and credit union sectors. Our innovative platform seamlessly integrates AI technology with human agents across all voice and digital channels via our unique ChannelLess® Architecture. Featuring our hallmark AI for All™, we empower organizations to eliminate the trade-off between efficiency and excellent customer experience by automating conversations and enhancing service operations.Valued at over $1 billion and recognized as a Deloitte Technology Fast 500™ company for five consecutive years, Glia supports over 700 financial institutions and boasts an impressive industry-leading 72 NPS. We're proud to be certified as a Great Place to Work, achieving a remarkable 98% employee satisfaction rate.About the RoleWe are on the lookout for an operationally minded and people-centric leader to join our Implementation team. As the Manager of Launch Management, you will undertake a pivotal dual role: overseeing a growing team of Launch Managers and managing critical operational components, which include collaboration with our technical Partnerships leaders and overseeing onboarding initiatives for new hires.This position is tailored for an aspiring leader with at least 2 years of management experience, driven by a passion for team development, process enhancement, and the application of emerging technologies—particularly AI—to boost operational efficiency. You will report directly to the Head of Implementation and collaborate closely with our international teams across Customer Success, Support, and Professional Services located in the US, Canada, Mexico, and Estonia.What You’ll Do1. Leadership & Recruitment (Focus on Mexico)Team Management: Supervise a team of 6 Implementation Consultants (Launch Managers) positioned in Mexico and the U.S. Conduct regular one-on-one meetings, quarterly performance assessments, and provide ongoing coaching to ensure they achieve utilization and customer satisfaction targets.Hiring & Expansion: Collaborate with your manager and our Talent team to identify, interview, and onboard outstanding talent, primarily within Mexico. You will act as the hiring manager for this region as we scale the team.Cultural Development: Promote a high-performing, collaborative remote culture that links our Mexico-based team members with the larger global organization.2. Operational Leadership: Onboarding & PartnershipsOnboarding Program Oversight: Manage the complete lifecycle of onboarding new Implementation hires. You will be responsible for maintaining the training curriculum, scheduling sessions, and ensuring a smooth integration into the team.
Jobgether is recruiting for a partner company seeking an Implementation & Customer Success Specialist. This position supports a B2B SaaS platform focused on workforce accommodation and transportation logistics for Mining and FIFO Operations throughout Mexico. Role overview This role combines software implementation with ongoing customer support. Responsibilities span onboarding new clients, consulting on system configuration, managing relationships, and troubleshooting in a B2B SaaS environment. The work aims to help clients optimize logistics and workforce management through the platform. What you will do Guide new clients through onboarding, ensuring a smooth software setup and adoption process Collaborate with teams in logistics, finance, IT, and operations to configure and tailor the platform Train users on features and best practices to maximize platform value Build and maintain strong client relationships to support ongoing success Troubleshoot and resolve operational issues as they occur Help develop and improve internal best practices Work environment Remote-first position based in Mexico Potential for international travel Regular collaboration with cross-functional teams Engagement with complex workflows in mining, energy, and construction High level of ownership over projects and client results
Contract Duration: Initial period of 6 months, with a possibility of extension.Work Setup: Fully remote (aligned with Eastern Time or Central Time), 40 hours per week.Join our team as a Customer Success Manager, where you will play a pivotal role in supporting clients throughout the AMER time zone in a completely remote environment. Your primary responsibility will be to assist customers in their journey from sales prospects to active users of our technology platform, ensuring a smooth implementation process and fostering long-term success. You will collaborate closely with Account Managers and various internal teams to execute projects of the highest quality while nurturing strong relationships with clients.Your Responsibilities:Conduct client meetings to ascertain project goals and technology implementation requirements.Organize weekly project status calls and distribute comprehensive project plans detailing deliverables and deadlines.Facilitate workshop sessions, including journey mapping using online collaboration tools, and convert outputs into process flow templates.Coordinate with technology teams on integration needs and ensure effective communication with client stakeholders.Work with clients to gather content and visual elements necessary for implementation.Evaluate client-supplied content and suggest enhancements based on platform capabilities.Set up client-specific elements and journeys within the technology platform.Brief internal teams on journey builds or create approved journeys and content within the platform.Assist with testing, feedback cycles, and final adjustments prior to launch.Create customized showcase journeys for training and internal engagement.Collaborate with internal design teams on content and design requirements, including quotes and deliverables.Provide platform training and coaching to client project teams.Address and resolve platform-related inquiries and issues.Transition accounts to Account Managers following successful implementation.Offer insights into additional journey opportunities and future planning.Accurately track time in project management tools against client and project codes.Define and manage project scope, timelines, resources, and budgets.Contribute to proposals, quotes, and project documentation.Schedule and lead project kickoff meetings and ongoing updates.Assign tasks, oversee progress, and eliminate project obstacles.Validate deliverables for precision and quality.Regularly update clients on progress and deliver final project summaries.
Role overview The Implementation Manager at petvisor plays a key role in helping clients across Mexico adopt and integrate petvisor’s solutions. This position involves close collaboration with both clients and internal teams to ensure each deployment meets specific needs. Throughout every phase of implementation, the Implementation Manager supports clients a…
Motive helps organizations in transportation, logistics, construction, energy, and other sectors manage their operations more efficiently. The platform brings together safety, operations, and finance workflows, allowing teams to oversee drivers, vehicles, equipment, and expenses from one dashboard. Automation and AI features help reduce manual work and improve visibility for nearly 100,000 customers, from Fortune 500 firms to small businesses. For more information, visit gomotive.com. Role overview The Senior Implementations Consultant in Mexico City (hybrid) leads deployment projects for Motive’s largest clients. This position manages both hardware and software rollouts, guiding customers from the initial kick-off through go-live and ongoing satisfaction. Acting as a project manager and Motive product expert, the consultant steers clients through complex onboarding, partners with the Enterprise account team to encourage adoption, and delivers training as the relationship develops. What you will do Design and maintain onboarding programs that align with Motive’s product direction. Set, monitor, and achieve key performance indicators for onboarding success. Plan and manage implementation projects for assigned accounts, ensuring smooth onboarding and effective training to drive adoption. Act as the main contact for hardware and software implementations during onboarding for assigned clients. Ensure timely and successful onboarding completion for all designated accounts. Track client progress and activities to support full adoption, keeping projects within scope and on schedule.
Who We Are:At Neostella, we are at the forefront of revolutionizing the legal industry by integrating cutting-edge technology with the essential workflows and data that legal teams depend on daily.Our innovative platform empowers legal firms to enhance their speed, collaboration, and overall client outcomes.Driven by the belief that the legal sector deserves superior technological solutions, we are committed to challenging norms and creating systems that align with the needs of contemporary teams.Our courageous approach to development allows us to measure success by the tangible impact we create for our clients.Recognized as one of Forbes’ Best Startup Employers in the Americas for 2026, we are expanding our team with individuals who aspire to make a meaningful impact through their work.If you're eager to develop software that transforms industry operations, Neostella is the place for you. We are currently on the lookout for an Implementation Consultant to join our growing team!Why This Role is Crucial:As Neostella rapidly scales and our customer base expands, delivering a top-notch implementation experience is vital for our long-term success. Effective onboarding, guiding clients through transitions, and ensuring robust product adoption are essential for customer retention and advocacy.This position is pivotal, as it translates our commitments into reality. The Implementation Consultant will guarantee that every customer, whether receiving internal support or partnering with us, enjoys a structured and high-quality experience from the initial kick-off to the go-live phase. Your contributions will directly influence how customers perceive our platform and their long-term confidence in Neostella.Your Responsibilities:We are seeking an Implementation Consultant to lead customer implementations from start to finish while also empowering our partner ecosystem to maintain high standards.You will oversee project execution through phases such as discovery, configuration, data migration, testing, and training coordination, ensuring that timelines, scope, and quality are consistently met. Concurrently, you will work closely with certified implementation partners, serving as a subject matter expert and quality assurance to ensure that partner-led implementations meet Neostella’s methodologies and customer experience expectations.This role demands strong project ownership, product expertise, and effective communication with clients. You will collaborate cross-functionally with Product Support, Engineering, Account Management, and Solutions Consultants to manage risks, troubleshoot issues, and achieve successful outcomes.
At Paystand, we are pioneers in decentralized finance (DeFi), redefining how businesses manage their financial operations. With established hubs in Santa Cruz, San Francisco, Austin, Minneapolis, Mexico City, Hermosillo, and Guadalajara, we are at the forefront of a financial revolution. For five consecutive years, we have been recognized on the Inc. 5000 list as one of the fastest-growing companies, committed to reshaping the future of finance.Our Expanding Ecosystem: Paystand is more than a company; it's a flourishing global network. Through strategic acquisitions of Teampay, an innovator in spend management, and Yaydoo, a leading AR and AP platform in Latin America, we are constructing a vast ecosystem designed to transform financial operations and enhance business growth globally.Why Paystand?What We Do: By leveraging blockchain technology, we digitize receivables, automate financial processes, decrease time-to-cash, lower transaction costs, and unlock new revenue streams for businesses.Why We Do It: Our mission is to revolutionize digital payments and decentralize finance, fostering a more open, inclusive, and transparent financial ecosystem, starting with B2B payments.How We Do It: As leaders in the DeFi movement, we don’t just follow trends; we create them. If you are passionate about shaping the future of fintech and eager to redefine the landscape of financial technology, Paystand is the ideal place for you to make a significant impact.Join Us: Become part of something greater. Join Paystand and help us lead the financial revolution.Role At A GlanceAs an Implementation Specialist, you are the key player in ensuring Paystand customers go live swiftly and effectively. You will oversee the end-to-end ERP configuration and deployment, collaborating directly with customers to guarantee their systems are launched accurately, thoroughly, and punctually.This is an individual contributor (IC) role. You will report to the Manager of Implementations and work cross-functionally with Solutions, Support, and Customer Success teams. Your objective: shorten time-to-value, provide a seamless handoff, and facilitate smooth, confident go-lives.You will also serve as a consultative partner to customers, guiding them through ERP best practices, offering configuration suggestions, and ensuring that the solution aligns with their operational objectives.Key Responsibilities:
Role overview The Implementation Program Coordinator at Veterinary Management Group (VMG) manages onboarding for all VMG accounts. This position partners with independently owned veterinary practices to guide onboarding projects, ensuring each step follows established workflows and meets expectations. Key responsibilities Coordinate onboarding for new VMG accounts, keeping projects organized and on schedule Work closely with veterinary practices to support smooth project execution Collect feedback from internal teams and VMG partners Spot process challenges and recommend improvements Refine workflows to help deliver a seamless onboarding experience What success looks like This role focuses on continuous improvement. Gathering feedback, identifying obstacles, and making process adjustments are central to the work. Strong communication, organization, and stakeholder management skills matter most. Candidates who like clarifying details and aligning goals will find this work rewarding. Location and work setup Fully remote contract role based in Latin America, including Central America Work hours align with North American business hours (to be agreed upon during engagement) Contractors supply their own equipment (laptop, monitors, keyboard, mouse, etc.) A reliable internet connection and a dedicated, professional workspace are required Requirements Fluent English, both written and verbal Ability to support clients across North America Strong skills in communication, organization, and stakeholder management Application instructions Submit a resume in English that highlights relevant qualifications.
Full-time|On-site|San Luis Potosi, San Luis Potosi, Mexico
We are seeking a dedicated SAP Implementation and Optimization Coordinator to enhance the operational efficiency of our facility. In this role, you will be responsible for optimizing the SAP system to ensure precise inventory control and foster effective collaboration with the procurement department. You will implement robust systems to maintain product freshness, moving beyond traditional FIFO methods by leveraging SAP's capabilities.Key Responsibilities:Enhance inventory management efficiency.Minimize product waste due to expiration.Strengthen collaboration with the purchasing department.Optimize SAP functionality for daily operations.
As a Clinical Implementation Consultant (CIC), you will play a pivotal role in driving client success by ensuring the precise deployment of our software suite, aligned with high-value outcomes. Serving as the essential link between intricate clinical trial requirements and their technical execution, your goal is to lead customer enablement by translating business needs into effective system configurations while adhering to Good Clinical Data Management Practices (GCDMP). You will act as a subject matter expert, facilitating client workshops, drafting specifications, and modernizing clinical data workflows.Key ResponsibilitiesStrategic Implementation & ConsultingSolution Leadership: Spearhead the configuration and enablement of software, converting complex customer requirements into actionable clinical system solutions.Technical Consulting: Provide data-driven insights as a trusted advisor, guiding clients on best practices for software implementation to enhance ROI and operational efficiency.Specification Management: Develop and modify comprehensive functional specifications and test cases tailored to unique client needs for both core products and custom integrations.Project Governance: Oversee multiple concurrent client engagements, ensuring that all deliverables align with Project Management timelines, budget requirements, and defined scopes.Cross-Functional Collaboration & MentorshipTeam Development: Mentor junior team members (AICs) and new hires, ensuring high-quality deliverables and fostering professional growth.Stakeholder Alignment: Facilitate effective communication between R&D, Developers, and Project Managers to address configuration challenges, UAT issues, and software bugs.Training & Enablement: Conduct in-person and remote client workshops; collaborate with the Training Group to create and deliver impactful internal and external training materials.Operational Excellence: Engage in and lead internal initiatives aimed at process enhancement, product development, and defining organizational best practices.Compliance & Quality AssuranceRegulatory Adherence: Ensure that all implementation activities comply with Standard Operating Procedures (SOPs) and relevant data handling standards to support subsequent statistical analysis.Quality Control: Direct issue resolution during the enablement phase, providing expert insights on software utilization and ensuring consistent data collection practices.
Join our dynamic team at efihr as a Supply Chain Implementation Consultant, where you will empower clients with innovative supply chain planning solutions. Your role will involve analyzing planning challenges, collaborating on solution design, implementing and validating solutions, and ensuring seamless project execution from start to finish. You will provide ongoing support throughout the project life cycle, ensuring that our customers receive the highest quality service.Your key responsibilities include:Collaborating with our skilled solution architects to discover clever and effective planning solutions that guarantee a flawless implementation.Leading the complete implementation process alongside the customer's project team to achieve successful outcomes.Offering your expertise during and after the implementation phase, ensuring clients maximize the value of their solutions.Conducting comprehensive training sessions for customers to enhance their understanding and utilization of the implemented solutions.Documenting the solutions with detailed technical descriptions for fellow consultants and functional notes for customers.While you will engage with clients regularly (approximately 20% of your time), you will remain an integral part of our team of experts and consultants, ensuring strong collaboration and support.
Full-time|On-site|Mexico City, Mexico City, Mexico
Join SpotOn as a Product Implementation Specialist and play a crucial role in integrating our cutting-edge solutions into clients' operations. You will collaborate with diverse teams to ensure smooth transitions and effective use of our products.
About WPP Media WPP is a leader in creative transformation, harnessing the power of creativity to shape better futures for our people, our planet, our clients, and our communities. Discover more at wpp.com. WPP Media operates as WPP’s global media collective, uniting the finest platforms, talents, and partners to create boundless growth opportunities in an increasingly media-rich world. Explore further at wppmedia.com. At WPP Media, we cherish the strength of our culture and our people. This is what empowers us to deliver outstanding experiences for both our clients and each other. In this pivotal role, embracing WPP and WPP Media’s core values will be essential: Be Extraordinary by Leading Collectively to Inspire Transformational Creativity. Create an Open Environment by Balancing People and Client Experiences through Cultivating Trust. Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. Role Summary and Impact As a key member of the Global Operations Centre (GOC), you will collaborate with teams from the United States, Europe, and Asia to deliver impactful solutions in a cooperative, multicultural setting. We are seeking a Senior Executive of Implementation Planning to: Contribute to tactical campaign outputs by investigating media selections, exploring custom opportunities, and conducting insightful analyses in post-campaign reviews that showcase our planning effectiveness. Act as the agency lead for research tools, providing valuable data points for consumer insight generation. Transform tactical presentations into engaging media plans that meet client objectives, while also contributing to publisher briefs for custom innovations. Establish and nurture relationships with media representatives to sustain business partnerships, offer account updates, and brief on industry trends.
Role overview Pavago seeks an Implementation Consultant to join the team remotely from anywhere in Mexico. This position focuses on helping clients adopt and integrate Pavago’s solutions, making sure transitions happen smoothly and clients get the most from the services provided. What you will do Guide clients through each stage of implementation, from onboarding through to final integration. Work closely with client teams to understand their goals and specific requirements. Spot potential challenges or areas for improvement during the process and recommend practical solutions. Deliver support that enables clients to realize the full value of Pavago’s offerings. Requirements Strong analytical skills to assess client needs and suggest improvements. Experience working directly with clients in consulting or implementation roles. Clear communication skills and a collaborative approach to solving problems. Location This position is fully remote and open to candidates based in Mexico.
About GliaGlia stands at the forefront of AI-driven customer service solutions, specifically tailored for banks and credit unions. Our cutting-edge platform seamlessly integrates AI and human agents across all voice and digital interactions through our innovative ChannelLess® Architecture. With our commitment to AI for All™, organizations can effortlessly enhance efficiency and customer experience by utilizing AI to automate conversations and elevate service operations.Valued at over $1 billion and recognized as a Deloitte Technology Fast 500™ company for five consecutive years, Glia empowers over 700 financial institutions and boasts an impressive industry-leading Net Promoter Score (NPS) of 72. We are proud to be certified as a Great Place to Work, with a remarkable 98% employee satisfaction rate.The Role:As an Implementation Engineer, you will play a vital role in our Professional Services organization, acting as a technical consultant responsible for deploying and configuring Glia's Voice AI platform for financial institutions. This position merges advanced technical skills with client-facing responsibilities, ensuring successful enterprise-level implementations and fostering customer adoption.What You’ll Do:Lead technical discovery sessions with enterprise clients to gather, analyze, and document intricate requirements.Design and validate solutions that meet customer needs and align with platform capabilities.Configure advanced platform functionalities including IVR flows, routing strategies, and integration points.Provide comprehensive technical guidance throughout the implementation lifecycle.Manage multiple concurrent implementation projects, ensuring timely delivery of technical deliverables.Configure and validate complex integrations between Glia's platform and client systems.Collaborate with cross-functional teams (Sales, Customer Success, Product, Engineering) to guarantee solution success.Lead technical aspects of user acceptance testing and solution validation.Act as a trusted technical advisor during customer implementations.Deliver technical training and facilitate knowledge transfer to customer teams.Manage client expectations while promoting product adoption and technical success.Partner with pre-sales teams to provide technical expertise during solution planning.
At Lighthouse, we're on a mission to transform the commercial strategy within the hospitality sector. Our innovative platform simplifies data complexity, equipping businesses with actionable insights, advanced pricing tools, and state-of-the-art business intelligence to fully realize their revenue potential.Backed by $370 million in Series C funding and fueled by a relentless passion for growth, we've integrated five companies into our journey, surpassing $100 million in ARR in 2024. With over 850 team members across 35 countries and representing 34 nationalities, our diverse community is a source of strength.At Lighthouse, we are more than a workplace; we are a community committed to collaboration, fun, and a shared goal of revolutionizing the hospitality industry. Are you ready to join us and take part in this exciting venture? Your Responsibilities: #LI-RemoteAs a Product Support Specialist, you will serve as the face of Lighthouse for our clients. You will play a crucial role in creating positive experiences by building relationships and ensuring that customers derive maximum value from our products. In this position, you will advise and assist a diverse range of clients, aligning their business requirements with our solutions and enhancing their operations through Lighthouse's capabilities.Key Areas of Impact:Implement Lighthouse's integrated products while delivering outstanding end-user support.Address customer inquiries submitted via chat or email promptly and efficiently.Empower users to fully leverage Lighthouse products through attentive listening and understanding of their unique needs.Provide technical troubleshooting for client inquiries and requests, clearly communicating technical concepts to all stakeholders.Create and maintain supporting materials and user manuals that enhance the customer experience.Escalate complex technical issues and bugs to the Engineering team for timely resolution.Work collaboratively with internal teams to address inquiries and ensure a seamless customer journey.Utilize AI and automation tools to streamline troubleshooting, speed up response times, and offer personalized, data-driven support to users.About Our Team:Join our Customer Engagement team, the driving force behind our dedication to customer satisfaction! We are the friendly, strategic-minded, and committed representatives of Lighthouse, working tirelessly to ensure every customer interaction is exceptional.
Role overview WPP Media is looking for a Senior Executive for Implementation Planning to join the GOC division. This position plays a key part in guiding strategic initiatives and supporting the rollout of multiple projects. The role can be based in Barranquilla, Bogota, Cali, Medellin (Colombia), or Mexico City (Mexico). What you will do Lead planning for project implementation within the GOC division Support teams as they execute strategies to deliver consistent, high-quality service Apply expertise to improve processes and outcomes across client projects Locations Barranquilla, Colombia Bogota, Colombia Cali, Colombia Medellin, Colombia Mexico City, Mexico
Full-time|On-site|Mexico City, Mexico City, Mexico
Join our dynamic team as a Product Implementation Specialist at spoton. In this pivotal role, you will be responsible for ensuring the successful implementation of our innovative products, facilitating seamless integration, and providing top-notch support to our clients. Your expertise will help clients maximize the value of our solutions and enhance their operational efficiency.As a key member of our team, you will collaborate closely with cross-functional teams to deliver tailored implementation solutions. You will also play a crucial role in training clients and providing ongoing support to ensure they achieve their desired outcomes.
Join Sutherland as an Implementation Engineer, specializing in Cisco and Omnichannel CX. In this role, you will be instrumental in implementing and optimizing cutting-edge customer experience solutions that leverage Cisco technologies. You will collaborate with cross-functional teams to ensure seamless integration and deployment of solutions, enhancing our clients' customer engagement and satisfaction.
CLO Virtual Fashion, established in 2009, is at the forefront of revolutionizing the digital fashion landscape through cutting-edge 3D clothing simulation technology.We offer a comprehensive suite of clothing-related services, encompassing everything from conceptualization and design to manufacturing, marketing, fitting, and styling, all powered by our advanced 3D clothing simulation algorithms.Utilizing our renowned software solutions, including CLO, Marvelous Designer, and Jinny, we engage in the complete costume design journey. Our platforms, such as CLO-SET and CONNECT, facilitate a streamlined and sustainable workflow, enabling seamless integration of both physical and digital garments within the CLO system.As a leader in the global digital fashion sector, CLO Virtual Fashion operates 13 offices across 11 countries—including regions in Asia, North America, Europe, and South America—and is continuously expanding to meet the needs of our diverse clientele worldwide.
About GliaGlia stands at the forefront of AI-driven customer service solutions for the banking and credit union sectors. Our innovative platform seamlessly integrates AI technology with human agents across all voice and digital channels via our unique ChannelLess® Architecture. Featuring our hallmark AI for All™, we empower organizations to eliminate the trade-off between efficiency and excellent customer experience by automating conversations and enhancing service operations.Valued at over $1 billion and recognized as a Deloitte Technology Fast 500™ company for five consecutive years, Glia supports over 700 financial institutions and boasts an impressive industry-leading 72 NPS. We're proud to be certified as a Great Place to Work, achieving a remarkable 98% employee satisfaction rate.About the RoleWe are on the lookout for an operationally minded and people-centric leader to join our Implementation team. As the Manager of Launch Management, you will undertake a pivotal dual role: overseeing a growing team of Launch Managers and managing critical operational components, which include collaboration with our technical Partnerships leaders and overseeing onboarding initiatives for new hires.This position is tailored for an aspiring leader with at least 2 years of management experience, driven by a passion for team development, process enhancement, and the application of emerging technologies—particularly AI—to boost operational efficiency. You will report directly to the Head of Implementation and collaborate closely with our international teams across Customer Success, Support, and Professional Services located in the US, Canada, Mexico, and Estonia.What You’ll Do1. Leadership & Recruitment (Focus on Mexico)Team Management: Supervise a team of 6 Implementation Consultants (Launch Managers) positioned in Mexico and the U.S. Conduct regular one-on-one meetings, quarterly performance assessments, and provide ongoing coaching to ensure they achieve utilization and customer satisfaction targets.Hiring & Expansion: Collaborate with your manager and our Talent team to identify, interview, and onboard outstanding talent, primarily within Mexico. You will act as the hiring manager for this region as we scale the team.Cultural Development: Promote a high-performing, collaborative remote culture that links our Mexico-based team members with the larger global organization.2. Operational Leadership: Onboarding & PartnershipsOnboarding Program Oversight: Manage the complete lifecycle of onboarding new Implementation hires. You will be responsible for maintaining the training curriculum, scheduling sessions, and ensuring a smooth integration into the team.
Jobgether is recruiting for a partner company seeking an Implementation & Customer Success Specialist. This position supports a B2B SaaS platform focused on workforce accommodation and transportation logistics for Mining and FIFO Operations throughout Mexico. Role overview This role combines software implementation with ongoing customer support. Responsibilities span onboarding new clients, consulting on system configuration, managing relationships, and troubleshooting in a B2B SaaS environment. The work aims to help clients optimize logistics and workforce management through the platform. What you will do Guide new clients through onboarding, ensuring a smooth software setup and adoption process Collaborate with teams in logistics, finance, IT, and operations to configure and tailor the platform Train users on features and best practices to maximize platform value Build and maintain strong client relationships to support ongoing success Troubleshoot and resolve operational issues as they occur Help develop and improve internal best practices Work environment Remote-first position based in Mexico Potential for international travel Regular collaboration with cross-functional teams Engagement with complex workflows in mining, energy, and construction High level of ownership over projects and client results
Contract Duration: Initial period of 6 months, with a possibility of extension.Work Setup: Fully remote (aligned with Eastern Time or Central Time), 40 hours per week.Join our team as a Customer Success Manager, where you will play a pivotal role in supporting clients throughout the AMER time zone in a completely remote environment. Your primary responsibility will be to assist customers in their journey from sales prospects to active users of our technology platform, ensuring a smooth implementation process and fostering long-term success. You will collaborate closely with Account Managers and various internal teams to execute projects of the highest quality while nurturing strong relationships with clients.Your Responsibilities:Conduct client meetings to ascertain project goals and technology implementation requirements.Organize weekly project status calls and distribute comprehensive project plans detailing deliverables and deadlines.Facilitate workshop sessions, including journey mapping using online collaboration tools, and convert outputs into process flow templates.Coordinate with technology teams on integration needs and ensure effective communication with client stakeholders.Work with clients to gather content and visual elements necessary for implementation.Evaluate client-supplied content and suggest enhancements based on platform capabilities.Set up client-specific elements and journeys within the technology platform.Brief internal teams on journey builds or create approved journeys and content within the platform.Assist with testing, feedback cycles, and final adjustments prior to launch.Create customized showcase journeys for training and internal engagement.Collaborate with internal design teams on content and design requirements, including quotes and deliverables.Provide platform training and coaching to client project teams.Address and resolve platform-related inquiries and issues.Transition accounts to Account Managers following successful implementation.Offer insights into additional journey opportunities and future planning.Accurately track time in project management tools against client and project codes.Define and manage project scope, timelines, resources, and budgets.Contribute to proposals, quotes, and project documentation.Schedule and lead project kickoff meetings and ongoing updates.Assign tasks, oversee progress, and eliminate project obstacles.Validate deliverables for precision and quality.Regularly update clients on progress and deliver final project summaries.
