Customer Operations Systems Manager

Relay is at the forefront of revolutionizing the physical economy through our Intelligent System of Action. In a world where the digital transformation has often overlooked deskless workers, we are bridging that divide by evolving traditional frontline operations into a data-driven, AI-enhanced environment. Our mission transcends merely selling radios; we ar…

At Veeva Systems, we are driven by a mission to enhance the life sciences industry, enabling companies to deliver therapies to patients more swiftly. As a leader in the industry cloud space, we have achieved remarkable growth, surpassing $3 billion in revenue in our most recent fiscal year, with an exciting trajectory ahead. Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—guide our operations. In 2021, we made history by becoming a public benefit corporation (PBC), which legally obligates us to consider the interests of our customers, employees, society, and investors equally. As a Work Anywhere company, we provide the flexibility to work remotely or from the office, allowing you to thrive in your preferred work setting. Join us in transforming the life sciences sector and making a positive impact on our customers, employees, and communities.

Join Our Dynamic Team!At DSI Systems, we celebrate over 40 years of experience in sales enablement and delivering tailored business solutions that provide unmatched value to our clients and partners. We are seeking enthusiastic individuals who are ready to shine in sales and customer service. Our vibrant work environment offers you the chance to grow alongside us and create a meaningful impact.Role OverviewThe Retail Support Specialist (RSS) plays a crucial role in providing direct, hands-on support to AT&T customers in busy national retail locations. You will engage with customers and retail partners to address account, billing, device, and service issues — often in fast-paced and high-volume scenarios. Success in this position requires excellent communication skills, emotional resilience, a comfort with technology, and the ability to maintain composure and professionalism in a dynamic retail setting. Key Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers in national retail locations.Address inquiries related to billing, account updates, plan modifications, device assistance, and service issues.Troubleshoot wireless devices, network problems, and feature functionalities.Function effectively in high-volume retail environments while maintaining focus and quality of service during peak traffic and escalated situations. Retail Partner SupportServe as the AT&T expert for retail employees and third-party partners.Act as the main AT&T representative for these partners, providing in-store support for escalated retail issues.Proactively collaborate with store management to resolve customer concerns, strengthen partnerships, and ensure an exceptional customer experience.Work Environment & Schedule Expectations This role is conducted in a retail setting, requiring standing and engaging with customers on the sales floor for up to 8 hours daily.Flexibility to work varying schedules, including evenings, weekends, and holidays, based on business requirements.Comfortable in high-traffic, customer-facing environments with frequent interaction and problem-solving demands.Operational ExcellenceManage multiple systems while engaging with customers in real-time.Document all customer interactions meticulously and accurately.Comply with company policies, regulatory requirements, and privacy standards.Achieve or surpass performance metrics, including quality, efficiency, and customer satisfaction scores.Implement and uphold approved mobile device planograms and signage.Maintain inventory integrity and assist with stock management.

Azurity Pharmaceuticals is a dynamic, privately held specialty pharmaceutical company dedicated to creating innovative solutions for underserved patients. As a pioneer in developing unique, high-quality medications, we leverage a comprehensive integrated approach and a wide-reaching partner network to enhance our expansive commercial product portfolio and late-stage pipeline. Our patient-centered products address critical needs in cardiovascular, neurology, endocrinology, gastro-intestinal, institutional, and orphan markets, positively impacting millions of lives. Discover more at www.azurity.com.At Azurity Pharmaceuticals, we embrace diversity and pride ourselves on being an Equal Opportunity Employer. Our remarkable success is driven by our talented and committed team, who strive to improve patient lives through a commitment to scientific excellence and quality in every aspect of our work. We are looking for driven individuals who embody dedication, integrity, and innovation to join our team. Team/Department Overview:Job Type: Full-TimeThe Senior Manager of Quality Systems plays a crucial role in maintaining a robust, inspection-ready Quality Management System (QMS) within a regulated pharmaceutical environment. This position is accountable for ensuring the integrity, compliance, and continuous enhancement of controlled documentation and electronic quality systems, emphasizing adherence to GxP and regulatory standards such as 21 CFR Part 11 and EU Annex 11.

About MaintainX: MaintainX is the premier AI-driven maintenance and asset management platform, catering to over 13,000 clients including industry leaders such as Duracell, Shell, Cintas, and Brenntag. We successfully raised $150 million in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to an impressive $254 million. We have been honored to be listed in the Forbes 2025 Cloud 100, which recognizes the top 100 private cloud companies globally. As we continue to expand rapidly, we are seeking to enhance our talent team accordingly. The Role: We are looking for a driven Talent Operations Manager to develop and oversee the operational framework that supports our hiring processes. This leadership position involves managing a team of recruiting coordinators, sourcers, and specialists while taking ownership of the systems, processes, and data infrastructure that facilitate over 400 hires annually. You will report directly to the VP of Talent and collaborate closely with Talent Partners, People Operations, Engineering, and Finance. This role is integral—not merely a support function—as you will be establishing the operational backbone for a talent machine within a $2.5 billion company. Key Responsibilities: People Leadership: Your primary focus will be on building an effective team, not just systems. Manage a team of 4-5 direct reports, including recruiting coordinators, sourcers, and operations specialists across Engineering, Go-to-Market, and General & Administrative functions, while scaling alongside the company. Establish clear expectations, conduct one-on-one meetings, provide direct feedback, and create development plans for each team member.

Position Overview:As an IT Operations Specialist, you will play a pivotal role in overseeing the administration, support, stability, and security of our enterprise systems, servers, and networks.This hands-on position requires advanced-level response and support for our users. You will ensure the infrastructure's security and stability across all enterprise locations, manage data center operations, server operations, web server administration, and system monitoring. Your responsibilities will also include incident response and providing 24x7x365 on-call support for critical systems and core platforms, including Tier 1 business applications.

Join Extreme Networks as a Senior Business Systems Analyst specializing in Partner & Channels. In this pivotal role, you will enhance our business operations by strategically analyzing systems and processes related to our partner network. Your insights will drive improvements and ensure seamless integration of our solutions across various channels.You will collaborate closely with cross-functional teams to identify areas for enhancement, facilitate the implementation of system upgrades, and maintain documentation of processes and systems. Your analytical skills will be instrumental in transforming complex data into actionable strategies that optimize performance and drive growth.

Join the Dynamic Team at Collibra!Collibra is seeking a skilled Revenue Operations Manager to become a pivotal member of our Go-To-Market (GTM) Operations team. This role will collaborate directly with the Senior Vice President of Partner Sales to enhance our go-to-market strategies and ensure successful execution. Your responsibilities will encompass various aspects of managing a partner sales organization, including organizational design, strategic execution, operating metrics management, forecasting, territory management, pipeline oversight, quota setting, and sales process governance. This multifaceted and impactful role demands a strong sense of ownership and initiative. Your analytical and project management expertise will empower key business stakeholders to understand requirements, shape analytical deliverables, and drive impactful results.This is a hybrid role based in our Raleigh office. Our hybrid model promotes collaboration and connection, requiring in-office attendance at least two days per week.Key Responsibilities of the Revenue Operations ManagerCollaborate closely with the SVP of Partner Sales and the leadership team to manage the operating cadence within the partner organization, including quarterly business reviews (QBRs), forecast discussions, and pipeline evaluations.Develop a comprehensive suite of business performance dashboards to monitor Partner KPIs and assess the effectiveness of partner programs and initiatives.Define business requirements and work with IT to implement enhancements in Salesforce (SFDC) and introduce partner tools like Workspan, Crossbeam, and Tackle.io.Coordinate with cross-functional teams such as Sales Compensation and Revenue Accounting to establish partner crediting rules and monitor partner royalty fees.Lead planning initiatives for the partner organization involving quota setting, territory development, and ongoing mapping with field sales teams.Support the development and maintenance of partner programs and initiatives aimed at driving new Annual Recurring Revenue (ARR) growth.Streamline existing business processes to enhance the partner onboarding and renewal experience.

About Mosaic Pediatric Therapy Mosaic Pediatric Therapy works to improve the lives of children with autism and learning disabilities across North Carolina and Virginia. The team’s mission centers on delivering high-quality care while developing future clinical leaders. Role Overview: Administrative Operations Manager The Administrative Operations Manager will lead day-to-day operations at the Raleigh clinic. This position ensures the clinic runs smoothly and meets key performance goals. Main Responsibilities Oversee staff scheduling and manage clinical staff utilization Work to increase overall billable hours Handle facility management and address operational needs as they arise Communicate clearly with families and patients Coordinate the onboarding process for new patients Organize administrative orientation for new hires Enforce administrative, operational, and HR policies Location This role is based at the Mosaic Pediatric Therapy clinic in Raleigh, NC.

Job Overview: We are seeking a skilled Technical Architect to lead the development and support of our Grant Management System. This role will play a crucial part in accelerating key migration projects essential for extending the life of the Grant Enterprise Management System (GEMS).Sample Role Titles: Technical Architect, Enterprise Architect, Domain Architect, Solution Architect, Application Architect.Key Responsibilities: The successful candidate will be responsible for:Continuous enhancements, upgrades, and daily maintenance of the GEMS platform.Participating in the migration of the Microsoft GP Solution to the latest version of Microsoft Dynamics CRM.Assisting with the migration of the web front-end to ASP.NET MVC, if required. Strong development and advanced database skills are necessary to support all systems.

Join our dynamic team at Xsolla as an Operations Project Manager, where you will play a pivotal role in optimizing and executing various operational initiatives. You will lead projects that drive efficiency, enhance processes, and contribute to the overall success of our organization. Your ability to collaborate with cross-functional teams and manage timelines effectively will be crucial in delivering outstanding outcomes.

We are seeking a highly skilled and motivated System Analyst to join our dynamic team at Artech Information Systems LLC. In this contract role, you will leverage your expertise to analyze and enhance our systems, ensuring they meet the evolving needs of our clients. Your analytical skills will be pivotal in identifying areas for improvement and implementing effective solutions.

As the Customer Support Manager at Alpha Insight Inc., you will lead our dedicated team in providing exceptional service to our valued clients. You will be responsible for shaping customer experience strategies, ensuring customer satisfaction, and driving continuous improvement in our support processes.

About the Role Insomnia Cookies is hiring a Store Operations Manager (General Manager) for its Wakefield Comm location in Raleigh, NC. This position oversees all aspects of daily store operations, focusing on sales growth and strong customer service. What You’ll Do Manage and develop the store team, setting clear expectations and providing regular feedback Monitor daily operations to ensure smooth service and efficient processes Work toward sales targets and operational goals Promote a positive, supportive workplace culture Identify opportunities to improve the customer experience What Matters Here Leadership skills and experience managing staff Ability to optimize processes and solve problems on the fly Commitment to delivering excellent customer service Focus on team development and a positive work environment

Aledade is seeking an Instructional Design and Learning Management System Specialist for a fully remote position. This role centers on developing effective learning experiences and managing the Learning Management System (LMS). Role overview The specialist will design instructional materials that support organizational goals. Responsibilities include building engaging content and ensuring the LMS operates efficiently for all users. Impact Work in this position helps advance Aledade’s mission to improve healthcare delivery by supporting staff development and education through well-crafted digital learning solutions. Location This is a remote role based in Raleigh, NC, with flexibility to work from anywhere.

WalkMe is seeking a dynamic and results-driven Customer Engagement Manager to enhance our customer relationships and drive engagement strategies. In this role, you will collaborate with various teams to develop initiatives that improve customer satisfaction and loyalty. Your expertise will help us understand customer needs, tailor our services, and ensure that our clients achieve their desired outcomes.

The Assistant Bakery Operations Manager (ABOM) is a dynamic leadership role aimed at cultivating the next generation of Bakery Operations Managers. ABOMs are expected to operate at a near-BOM level, executing bakery operations with urgency, precision, and accountability while honing the requisite leadership skills to manage a bakery independently.This role seamlessly integrates hands-on operational excellence with talent development, administrative oversight, and team leadership. ABOMs serve as a vital extension of the Bakery Operations Manager (BOM) and must be poised to assume full bakery ownership when necessary. Our vibrant store in Raleigh, NC is located at 2302 Hillsborough St, Raleigh, NC 27607.KEY RESPONSIBILITIES:Operational Execution• Oversee all core bakery operations including inventory management, scheduling support, staffing coordination, and administrative tasks.• Adhere to stringent product quality, cleanliness, food safety, and guest experience standards.• Assist with ordering, maintaining inventory accuracy, and managing shrink control.• Help develop schedules and execute labor plans to meet operational goals.Talent & Team Development• Facilitate recruiting, interviewing, onboarding, and training of new team members.• Provide consistent coaching and real-time feedback to team members.• Promote accountability among team members while fostering a culture of growth and development.• Ensure that onboarding and training programs are executed in accordance with company standards.Leadership & Ownership• Manage bakery operations autonomously in the absence of the BOM.• Exemplify urgency, accountability, and operational discipline.• Collaborate with the BOM and Area leadership to identify operational gaps and implement effective solutions.• Ensure continuity of operations during leadership transitions or staffing shortages.• Execute other related duties as assigned.WHAT SUCCESS LOOKS LIKE• Successfully execute all BOM-level administrative and operational tasks independently.• Maintain a fully staffed, trained bakery operating at high standards.• Cultivate a strong culture of accountability and consistency.• Serve as a dependable operational leader during any coverage scenario.• Demonstrate readiness for upward mobility toward a BOM role.QUALIFICATIONS & EXPERIENCE:• Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations.• Strong operational discipline with a keen attention to detail.• Proven ability to coach and develop hourly team members.• Comfortable working in fast-paced, high-volume environments.• Capable of performing all bakery roles during peak business periods.• Excellent communication and problem-solving skills.

As the Sales Operations Project Manager at Xsolla, you will play a pivotal role in driving sales efficiency and effectiveness across our organization. Your expertise will be crucial in managing key projects that support the sales team, optimizing processes, and ensuring that our sales operations align with our strategic goals. This position requires a combination of analytical skills, project management, and a passion for sales operations.

Join MaintainX as a Customer Success Manager and play a crucial role in ensuring our clients achieve their desired outcomes while using our innovative solutions. You will be the primary point of contact for our clients, fostering strong relationships and guiding them through the onboarding process and beyond. Your expertise in customer success will help clients maximize their use of our platform, driving satisfaction and retention.

Join MaintainX as an Enterprise Customer Success Manager, where you will play a pivotal role in ensuring our enterprise clients achieve their desired outcomes through our innovative solutions. You will be the trusted advisor to our clients, guiding them through successful onboarding, providing ongoing support, and driving product adoption.Your expertise in customer success will help our clients maximize the value of our services, leading to increased customer satisfaction and retention. In this dynamic role, you will collaborate with cross-functional teams and use your strategic thinking to advocate for our clients' needs.