About the job
Join Our Team as a Senior Specialist in Product Operations
Collaborate closely with Product and Engineering teams to ensure that product features undergo thorough testing prior to launch.
Enhance your stakeholder management skills to effectively handle business requests and align priorities.
Participate actively in OKR planning with product teams, contributing to the product discovery process.
Gain insights into key business KPIs to deliver tangible value in partnership with our Operations teams, including Logistics, Sales, and Service.
Facilitate vendor integrations by enabling the launch of partner vendors on the platform following successful integration completion.
Work alongside Engineering and Vendor teams to support POS API integrations efficiently.
Analyze data and performance metrics to make informed decisions, monitor progress, and optimize program outcomes.
Create dashboards and reports that provide valuable insights for teams on ongoing projects.
Continuously evaluate and enhance operational processes, identifying areas that require improvement and efficiency gains.
Manage program budgets, including cost forecasting and expense management.
Deliver regular reports and updates to senior management regarding program progress, key performance indicators, and financial outcomes.
Stay informed on industry trends and emerging technologies to propose and implement innovative solutions that can elevate the food delivery business.
Cross-Functional Collaboration
Work with diverse teams, including product, tech, logistics, commercial, and customer support, to ensure alignment and successful execution of initiatives.
Stakeholder Management
Engage with local stakeholders to identify operational challenges affecting KPIs, collaborating with central teams and other internal stakeholders for effective support and execution.
Take ownership of project plans, timelines, and budgets for new initiatives or enhancements, providing regular updates to internal teams for improved visibility and impact.
Strategic Planning
Contribute to the development and execution of the Division’s ABCs and OKRs, ensuring alignment with heads of other functions.
Make critical decisions to support the Division's strategic and tactical direction.
Measure and track relevant OKRs and metrics to ensure goal achievement, implementing corrective actions when necessary.
Demonstrating a Strong Work Ethic
Adhere to all relevant policies, procedures, and processes to ensure consistent daily operations.
Contribute to identifying opportunities for continuous process improvement to enhance overall practices.
