Enterprise Technical Premium Support Specialist

Join Notion Labs Inc. as an Enterprise Technical Premium Support Specialist, where you will play a crucial role in providing exceptional technical support to our enterprise clients. Your expertise will help ensure that our customers leverage Notion's powerful tools effectively, enhancing their productivity and satisfaction.As a key member of our support team…

Role Overview Mercury is looking for a Customer Support Learning & Enablement Specialist to strengthen the skills and knowledge of our customer support team. This role shapes how our team helps clients by building and delivering training programs that keep support practices sharp and effective. What You Will Do Design and roll out training initiatives for the customer support team Equip team members with the tools and knowledge needed to assist clients confidently Promote a culture where learning and continuous improvement are part of daily work Location This position is open to candidates in San Francisco, CA, New York, NY, Portland, OR, or remote within Canada or the United States.

Join Asana, a leading work management platform, as a Payroll Analyst. In this pivotal role, you will be responsible for ensuring accurate payroll processing and compliance, collaborating with cross-functional teams to enhance payroll practices.

Founded in 2007, Airbnb has transformed the way people travel, creating a platform that connects over 5 million hosts with more than 2 billion guests in nearly every country. Our hosts offer extraordinary accommodations and unique experiences, allowing guests to immerse themselves in local cultures authentically.Join Our Community:We are on the lookout for a passionate and proactive individual to become a vital part of our Customer Service team as a Premium Support Specialist. The right candidate will embody hospitality, analytical thinking, and a strong commitment to exceptional service delivery.Your Impact:As a Premium Support Specialist, you will be at the forefront of our service operations, directly engaging with customers and collaborating with internal teams. Your primary responsibility will include providing comprehensive support to key community members, particularly within the Luxury segment. You will manage cases from start to finish, ensuring thorough resolutions while building lasting relationships. Proficiency in both English and French is a must, alongside robust problem-solving skills and a customer-centric approach. Adaptability and resourcefulness are essential in our dynamic environment, where you may need to handle pressure gracefully while maintaining professionalism and discretion. Flexibility is key, as duties may evolve based on organizational needs.Your Daily Responsibilities:The following responsibilities are indicative and may evolve:Complex Case Management: Deliver exemplary service to every community case.

Are you seeking a fulfilling position in the behavioral health sector and wish to be part of an organization that prioritizes people? If you are dedicated to assisting individuals on their recovery journey, we would love for you to become a member of our Crestwood family!With over 50 years of experience, Crestwood has been dedicated to designing innovative recovery programs and fostering compassionate communities that support each individual in their personal journey. Our approach emphasizes a personalized and self-directed process that empowers those we serve, helping them acquire the skills necessary to thrive!Title: Peer Support Specialist Job Duties: As a Peer Support Specialist, you will provide direct services grounded in your own recovery experience from mental health, substance use, or trauma-related conditions. You will receive specialized training and supervision to assist others facing similar challenges and guide them toward improved wellness. A Peer Support Specialist is someone who has made a personal commitment to their own recovery, sustained that recovery over time, completed the 80-hour Peer Support Learning training (or equivalent), and is eager to share their insights on recovery in an inspiring manner.Schedule:Full-Time: PM

1. About the RoleJoin Hinge Health as a dedicated Payroll Lead within our Finance team. This pivotal position allows you to independently manage comprehensive payroll operations across the US and international locations, while spearheading process enhancements and ensuring the highest standards of compliance. Reporting directly to the Sr. Manager of Equity & Payroll, you will act as a subject matter expert, collaborating with cross-functional teams such as People, Benefits, HR Technology, Equity, Tax, and Accounting. Your leadership will be vital in mentoring team members and ensuring that critical payroll reporting deadlines are met with precision.2. What You'll AccomplishKey ResponsibilitiesOversee and execute semi-monthly and bi-weekly payrolls in Workday for over 1500 employees across various entities in the US and Canada with minimal supervision.Lead intricate payroll projects, including system upgrades, process optimization, and integration of new payroll systems.Calculate and prepare off-cycle payrolls, proactively identifying potential issues before they affect employees.Drive process improvements by identifying inefficiencies within payroll workflows and implementing scalable solutions.Conduct audits for new hires and manage termination processes; oversee payroll variance reconciliations and relevant documentation.Manage and optimize 401(k) contributions in Empower, ensuring accuracy and identifying automation opportunities.Act as the primary resource for resolving complex payroll processing exceptions and escalations.Lead payroll-related employee communications, addressing concerns and providing clear guidance.Collaborate strategically with HR operations, accounting, equity, and HR Tech teams to align policies and drive cross-functional initiatives.Manage the processing of garnishments, levies, withholding tax notices, child support, and unemployment insurance questionnaires.Ensure accuracy in auditing tax codes and setups between Workday and ADP, independently resolving discrepancies.Oversee state registration strategies, including new registrations as entities expand or renewals as registrations expire.Lead quarterly tax audits and year-end W-2 reporting, ensuring compliance and accuracy.

Transforming Hospital OperationsIn today's healthcare landscape, many hospitals still rely on outdated methods — utilizing paper, spreadsheets, and guesswork to manage crucial operations like staffing, labor planning, and capacity. This inefficiency results in a staggering waste of thousands of hours and millions of dollars each year.At Vitalize, we are revolutionizing this process with our intelligent, automated staffing operations platform. Our solution empowers clinical leaders with real-time decision support, streamlining workflows, minimizing unnecessary labor costs, and maximizing patient capacity.As we continue to build the future of hospital workforce operations, we are rapidly gaining traction against traditional HR/ERP systems. With our platform already implemented in over 20 hospitals, nearing eight-figure revenue, and significant funding from top-tier investors, we have tripled our revenue in just the past three months and are poised for rapid scaling.Your RoleIn this pivotal role, you will ensure that our hospital partners can efficiently run their most essential workflows on the Vitalize platform. Your responsibilities extend beyond simple ticket responses; you will gain a deep understanding of our complex, data-driven staffing operations and proactively ensure that our users have access to accurate staffing information that directly impacts patient care.Customer Support Ownership: You will lead the customer support experience, addressing inquiries related to product features, data integrations, workflow configurations, and technical troubleshooting through various channels including email, SMS, video calls, and in-person visits when necessary.Data-Driven Workflow Unblocking: Hospital staffing operations hinge on precise, real-time data. When issues arise — such as integration failures, data synchronization problems, or calculation discrepancies — you will investigate to uncover root causes, collaborate with engineering to resolve them, and ensure that our customers can resume their operations smoothly.Direct Customer Engagement: Regular interactions with nurses, staffing coordinators, and hospital executives will be essential for understanding their workflows, troubleshooting issues, and gathering feedback. Your willingness to visit hospitals as needed will provide vital context for problem-solving.Product Influence: By analyzing customer feedback, you will identify trends and insights that shape product decisions and roadmap priorities. You will also contribute to creating knowledge base content, drafting troubleshooting guides, and developing scalable support processes as we grow.Collaboration with Engineering: Close collaboration with product and engineering teams will be crucial. You will help replicate bugs, document technical issues, and ensure that solutions are implemented swiftly. Your technical expertise will enable you to effectively bridge the gap between customer challenges and engineering solutions.

Join HoneyBook, the premier AI-driven business management platform tailored for service-oriented entrepreneurs. Our innovative AI tools empower independent professionals by streamlining the process of attracting clients, managing projects, and handling payments. Founded in 2013, we've facilitated over 25 million client interactions and processed upwards of $12 billion in transactions, enabling businesses to thrive and grow intelligently.At HoneyBook, we foster a culture based on five core values: collaboration, feedback, ownership, and a commitment to continuous growth. We recognize that talent comes in various forms—some evident on a resume, others not. If you excel in a dynamic, intellectually stimulating environment and possess relevant experience, we encourage you to apply, even if your qualifications don't perfectly align with every requirement.

Role Overview DoorDash is hiring a Senior Support Specialist focused on Live Operations. This role centers on improving the customer experience and keeping operations running smoothly. Work from New York, San Francisco, Chicago, or anywhere in the United States (remote options available). What You Will Do Troubleshoot operational and technical issues as they arise Deliver technical support to internal and external stakeholders Work closely with teams across the company to identify and implement service improvements

About Airwallex Airwallex is a unified payments and financial platform serving global enterprises. More than 200,000 businesses, including Brex, Rippling, Navan, Qantas, and SHEIN, use Airwallex for integrated solutions across business accounts, payments, spend management, treasury, and embedded finance. Founded in Melbourne, the company has grown to over 2,000 employees in 26 offices worldwide. Airwallex is valued at $8 billion and supported by investors such as T. Rowe Price, Visa, and Sequoia. What We Look For Airwallex values team members who build with an entrepreneurial mindset and take ownership of their work. Strong subject matter expertise, critical thinking, and a drive to make an impact are essential. The company encourages fast, informed decision-making that balances speed with thoroughness. Collaboration, humility, and the ability to turn ideas into practical outcomes are important traits. Airwallex supports using AI to streamline work and solve problems faster. Team members tackle complex, high-impact challenges and help shape the future of global finance. Learn more about our operating principles. About the Global Payroll Team The Global Payroll team sits within People & Talent and is responsible for accurate, timely, and compliant payroll services across all Airwallex entities and markets. This group partners with Finance, Legal, and local People Operations to navigate country-specific regulations, improve HR and payroll systems, and drive automation and process improvements. Their work ensures employees are paid correctly and on time, provides insight into personnel costs, and supports the company’s worldwide growth. Role Overview: Senior Payroll Partner The Senior Payroll Partner will play a key role in shaping payroll strategy and ensuring smooth payroll operations across Airwallex’s global presence. This position is based in San Francisco.

Advocate is a purpose-driven organization dedicated to empowering individuals to access essential government benefits and support. We leverage expert advocacy paired with cutting-edge technology to simplify complex processes for claimants.Join our dynamic team as a Tech Support Specialist, where you'll play a pivotal role in problem-solving and troubleshooting. Your expertise will help us design and implement systems that proactively address issues, ensuring seamless operations as we scale for the future.

Join Artech Information Systems LLC as a Desktop Support Specialist, where you will play a vital role in providing technical assistance and support to our team in San Francisco. This position involves troubleshooting hardware and software issues, ensuring that our systems operate efficiently, and delivering exceptional customer service.

About the RoleJoin our innovative team at Hinge Health as a Workday Benefits and Payroll Administrator. We are looking for a talented individual with significant expertise in the Benefits and Payroll modules of Workday. You will play a crucial role in the seamless operation and enhancement of our Workday system. The ideal candidate will possess outstanding analytical and organizational abilities, maintain confidentiality, and prioritize security. Strong communication and collaboration skills are essential, as is the ability to thrive in a fast-paced environment while managing multiple tasks independently.What You'll AchieveEngage with Stakeholders: Work closely with stakeholders in Payroll, Benefits, and potentially another functional area to pinpoint areas for development and deliver technical solutions through People systems and technology.Technology Consultation and Implementation: Partner with functional leaders and subject matter experts in the People team to design, develop, and roll out technology solutions that boost operational efficiency, ensure compliance, and enhance customer experience.Workday Upgrades and Enhancements: Assist in Workday upgrades and enhancements, overseeing prioritization, functional design, documentation, testing, training, implementation, and support model development.System Configuration Review: Examine system configurations and business processes, preparing load files to maintain smooth operations.Custom Reports Development: Generate both basic and advanced custom reports, handle data extraction requests, and manage substantial, critical data sets with precision.Issue Resolution: Deliver exceptional customer service by swiftly troubleshooting complex issues and resolving errors efficiently.Security Maintenance: Gather, document, and uphold security requirements and policies for user-level access to People applications.

The future of artificial intelligence begins with high-quality data, whether it involves training or evaluation, classical machine learning or autonomous workflows.At HumanSignal, we are pioneering a platform that facilitates the creation, curation, and assessment of this essential data. Our tools empower leading AI teams to fine-tune foundational models and validate agent behaviors in production, ensuring that models are grounded in real-world signals.Our open-source product, Label Studio, has emerged as the de facto standard for data labeling and evaluation across various modalities—from text and images to time series and agents in environments. With over 250,000 users and hundreds of millions of labeled samples, it stands as the most widely adopted open-source solution for teams dedicated to building AI systems.Label Studio Enterprise extends this success by offering the security, collaboration, and scalability features essential for supporting mission-critical AI pipelines, including model training datasets and evaluation test sets. As AI continues to evolve, we are committed to enhancing the capabilities of leading AI teams. If you are passionate about contributing to the development of smarter and more accurate AI systems, we invite you to join our team.As the AI Trainer Onboarding and Support Specialist at HumanSignal, you will play a pivotal role in our Data Creation Laboratories, where we generate specialized datasets that drive innovative AI applications for frontier labs and Fortune 500 companies. You will act as the bridge between Engineering, Product, and Design, designing and scaling the systems, processes, and operational infrastructure necessary for rapid growth. This role demands a unique blend of product insight, interpersonal skills, and operational excellence to transform our vision into reality at one of the most thrilling companies in AI infrastructure.

Role Overview Okta, Inc. is hiring a Staff Product Analyst focused on Workday Payroll. This role centers on analyzing and improving payroll processes within the Workday platform. The position is based in Bellevue, WA; Chicago, IL; San Francisco, CA; or Washington, DC. What You Will Do Analyze payroll workflows and data to support seamless integration and strong functionality in Workday Payroll. Work closely with teams across product, engineering, and operations to identify areas for improvement. Help shape product enhancements that improve the payroll experience for users. Collaboration This role partners with colleagues from multiple departments to ensure payroll solutions meet business needs and deliver a reliable user experience.

Join PHIL as a full-time Prior Authorization Specialist, focusing on pharmacy support to help enhance patient medication adherence from Monday to Friday!About PHIL:Founded in 2015, PHIL is a pioneering health-tech startup based in San Francisco. We are at the forefront of developing the first Software Therapy Deployment Platform for Specialty Pharmaceuticals that address complex health conditions. Our mission is to facilitate consistent, reliable, and affordable access to complex therapeutics for our patient community. Collaborating with pharmaceutical manufacturers, we provide digital patient access services aimed at improving health outcomes by ensuring timely and cost-effective access to high-cost specialty therapeutics. With our recent Series D financing led by Warburg Pincus, we have raised a total of $122 million and are on the path to profitability. Our headquarters are in Scottsdale, Arizona, with operational hubs in Columbus, Ohio. Currently, we employ over 120 dedicated individuals and anticipate doubling our workforce in the coming year. To learn more about us, please visit https://phil.us/Position Overview:At PHIL, our primary goal is to enhance patients' medication adherence by providing a seamless experience in obtaining their medications promptly. As a Prior Authorization Specialist, you will play a vital role in ensuring that prescribing offices are equipped with all necessary information to efficiently process electronic coverage requests, alongside offering support via phone and email.

Join Anthropic as a Support Operations Specialist focused on managing AI agents. In this role, you will collaborate with cross-functional teams to enhance our AI systems, ensuring they operate efficiently and effectively. Your expertise will help us maintain high standards of service and innovation in AI management.

About the Role freed is looking for a Product Support Specialist in San Francisco. This role focuses on helping customers get the most from our products. Daily work involves answering questions, resolving issues, and guiding users through features and product use. What You Will Do Assist customers with troubleshooting and technical questions Respond to feature inquiries and provide clear guidance on product use Work with users to resolve issues and improve their experience Location This position is based in San Francisco.

About Gusto Gusto supports the small business economy by managing payroll, health insurance, 401(k)s, and HR services. This lets business owners focus on their work and customers. With teams in Denver, San Francisco, and New York, Gusto serves over 400,000 small businesses nationwide. The company values a workplace that reflects the diversity of the communities it serves. Full-time employees receive a competitive base salary, a comprehensive benefits package, and equity (RSUs). Compensation varies by role, level, and location. Details about Gusto’s Total Rewards philosophy are available online. AI plays an active role at Gusto. Team members are encouraged to use AI tools relevant to their work and to grow their skills as technology evolves. The need for AI experience depends on the position and is assessed during the interview process. Role Overview: Director of Partner Growth for Embedded Payroll Solutions Gusto Embedded Payroll (GEP) is a major growth initiative, allowing software companies to offer Gusto-powered payroll directly within their products. The Director of Partner Growth leads efforts to help embedded partners succeed, executes go-to-market strategies, increases partner revenue, and builds the operational and strategic foundations to scale this business toward $100M and beyond. What You Will Do Oversee a cross-functional team focused on Partner Success Management (PSM) and Partner Enablement. Maintain direct involvement with key partner relationships while managing the team. Shape and execute the partner growth strategy from planning through launch and ongoing optimization. Manage go-to-market planning, launch sequencing, and escalation issues. Develop and nurture executive-level relationships with partners. The partnerships organization at Gusto seeks out and builds strategic partnerships in emerging sectors. Gusto Embedded Payroll expands the company’s reach, helping thousands of additional businesses beyond Gusto’s direct customers and playing a key role in the company’s growth. Locations This role is based in one of the following cities: Denver, CO; San Francisco, CA; New York, NY; Las Vegas, NV; Atlanta, GA; Chicago, IL; Phoenix, AZ.

We are seeking a dedicated Help Desk Support Specialist to join our team. In this role, you will provide exceptional technical support and assistance to our clients, ensuring their IT issues are resolved efficiently and effectively. You will be the first point of contact for users experiencing technical difficulties, and your goal will be to enhance their overall experience by providing timely solutions.