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Join our team as a Desktop Support Specialist where you will play a critical role in maintaining and enhancing our IT infrastructure. You will be the first point of contact for troubleshooting and resolving desktop-related issues, ensuring that our employees can work efficiently and effectively.
Your responsibilities will include diagnosing hardware and software problems, providing technical support for desktop applications, and collaborating with other IT teams to implement solutions. Your expertise will be invaluable in creating a seamless working environment.
Join our team as a Desktop Support Specialist where you will play a critical role in maintaining and enhancing our IT infrastructure. You will be the first point of contact for troubleshooting and resolving desktop-related issues, ensuring that our employees can work efficiently and effectively.Your responsibilities will include diagnosing hardware and softw…
Full-time|$172K/yr - $253K/yr|Remote|Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA;Toronto, Ontario, CAN - Remote
About GustoAt Gusto, we are dedicated to empowering the small business economy. We manage essential tasks such as payroll, health insurance, 401(k)s, and HR, allowing business owners to concentrate on their passion and customers. With teams in Denver, San Francisco, and New York, we proudly support over 400,000 small businesses nationwide, while fostering a workplace culture that reflects and celebrates the diverse communities we serve. Discover more about our Total Rewards philosophy.About the Role:At Gusto, we recognize that one of the most vital responsibilities for small businesses is ensuring their teams are paid accurately and on time. Payroll is not merely a feature; it is the cornerstone of trust for every business that relies on us.As the Senior Product Design Manager for Payroll, you will steer the design of one of Gusto’s most intricate and essential product segments, influencing the future of a solution that millions depend on for financial security and success. This impactful and highly visible role encompasses broad responsibilities. You will lead a talented team of designers, establishing the UX trajectory for Payroll, collaborating closely with Product, Engineering, Research, Data, Ops, Compliance, and other teams to navigate payroll complexities, so our customers can focus on their core business.Your responsibilities will entail simplifying complex and interrelated workflows, defining a visionary long-term UX strategy, and championing automation and AI initiatives that streamline the payroll process. Additionally, you will mentor designers, elevate the standard of craftsmanship across the Design team, and contribute to platform standards that enable consistency and quality across Gusto’s offerings.About the Team:The Payroll team is foundational to Gusto, and our most cherished product. It is often the first interaction our customers have with Gusto, and it continues to be vital to their growth. Payroll also supports our broader ecosystem, facilitating the integration of Benefits, Time Tracking, HR tools, and much more. Our mission is to enhance and scale this core experience for small businesses of all types, from solo entrepreneurs to expanding firms. We aim to alleviate the intricacies of payroll, making it faster, more adaptable, and increasingly hands-off for our customers.
Full-time|$187K/yr - $220K/yr|On-site|San Francisco
About the Role: As the Global Payroll and Tax Compliance Lead, you will spearhead our payroll operations and ensure compliance with tax regulations across multiple jurisdictions. Your expertise will be crucial in optimizing payroll processes while adhering to local and international laws. You will work closely with cross-functional teams to design and implement payroll strategies that support our rapid growth and global expansion.Your Responsibilities:Oversee payroll processing for employees in various countries, ensuring accuracy and timeliness.Ensure compliance with local, state, and federal tax regulations, including reporting and remittance.Collaborate with HR and Finance teams to streamline payroll systems and procedures.Monitor changes in payroll legislation and implement necessary updates.Provide guidance and training to team members on payroll and tax compliance best practices.
We are seeking a dedicated Help Desk Support Specialist to join our dynamic team in San Francisco. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance to ensure their technological needs are met. Your primary responsibilities will include troubleshooting technical issues, resolving user inquiries, and maintaining a high level of customer satisfaction.The ideal candidate will possess excellent communication skills, a proactive attitude, and a passion for technology. If you thrive in a fast-paced environment and enjoy helping others, this position is for you!
About FluxAt Flux, we are pioneering the future of hardware by creating the first AI Hardware Engineer. Our mission is to make advanced hardware design accessible to everyone, transforming how electronics are conceived and manufactured globally.Your RoleAs a Customer Support Specialist, you will have the unique chance to establish a premier support function. Collaborating closely with product, engineering, and design teams, you will gain a deep understanding of our platform, ensuring that every customer interaction is exceptional. You will take the lead in refining support processes, developing knowledge resources, and voicing customer insights internally.Key ResponsibilitiesDeliver prompt and empathetic assistance via chat, email, and community forums, addressing inquiries and resolving issues effectively.Master Flux's design environment to adeptly guide users through diverse workflows and introduce them to new features.Diagnose and prioritize technical issues in collaboration with the engineering team to ensure swift resolutions.Generate and update help center articles, FAQs, and tutorial materials to empower users with self-service options.Analyze support tickets to identify trends and suggest enhancements to our products or documentation.Advocate for customer feedback within Flux and work cross-departmentally to align with user needs.Help shape and enhance support processes, metrics, and tools to scale our operations as we expand.
Headquartered in San Francisco, Arine is an innovative healthcare technology and clinical services company dedicated to delivering the safest and most effective treatments tailored to individual healthcare needs.In the U.S., the misuse of medications leads to more harm than good, costing the healthcare system over $528 billion annually in waste and preventable harm. Arine is revolutionizing healthcare by addressing these challenges through our software platform (SaaS), leveraging advanced data science, machine learning, AI, and extensive clinical expertise to provide a patient-centric approach to medication management and to create personalized care plans at scale for patients and their healthcare teams.We are committed to enhancing the health and lives of complex patients who significantly influence healthcare costs and have historically been difficult to manage. These patients often experience complications arising from multiple medications and providers, chronic disease medication issues, and barriers to accessing care. Supported by top-tier healthcare investors and in partnership with leading healthcare organizations, we deliver actionable recommendations and facilitate clinical interventions that yield significant health improvements and cost savings for our clients.Why Choose Arine?:Exceptional Team and Culture - Our shared mission inspires us to perform at our best. We are driven by a profound commitment to innovation and excellence in medication intelligence.Making a Tangible Impact in Healthcare - We are dedicated to saving lives and enabling individuals to achieve better health outcomes through our comprehensive care solutions.
Role overview The Associate Technical Support Specialist at AssembledHQ works onsite in San Francisco, focusing on helping clients resolve technical issues and ensuring users have a smooth experience with AssembledHQ's products. This position centers on direct customer interaction, troubleshooting, and providing clear, effective solutions. What you will do Respond to customer inquiries and address technical concerns Diagnose and resolve technical issues as they arise Communicate solutions in a clear, friendly manner Support a seamless experience for users of AssembledHQ's products Requirements Interest in technology and customer service Strong communication skills Ability to work well in a busy setting
Full-time|Remote|San Francisco, CA, New York, NY, Portland, OR, or Remote within United States
Join our dynamic team at Mercury as a Weekend Customer Support Specialist! In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist customers with inquiries, troubleshoot issues, and ensure a seamless experience.We value your expertise and offer opportunities for growth within our innovative company. If you are passionate about customer service and thrive in a collaborative environment, we want to hear from you!
Join Stripe’s Bridge team as a Product Support Specialist, where you will play a crucial role in enhancing customer satisfaction and ensuring seamless operations for our clients. You will be the first point of contact for our users, providing timely assistance and resolving issues to elevate the overall user experience. Your expertise will help clients navigate our product suite effectively, ensuring they harness the full potential of our payment solutions.
Join Our Team at ClayAt Clay, we are dedicated to transforming innovative growth ideas into tangible success for organizations.We believe that growth is a creative journey, not just a set of rules. Discovering and connecting with your ideal customers requires originality and ongoing refinement. As artificial intelligence accelerates execution and makes strategies easily replicable, creativity remains the only sustainable competitive edge. Our unique data, insights, and AI-driven research are empowering thousands of clients — including industry leaders like Anthropic, Notion, Google, and Ramp — to effectively penetrate the market.In 2025, we achieved over $100 million in revenue and successfully raised a $100 million Series C at a valuation of $5 billion, supported by top-tier investors such as Sequoia, CapitalG, and First Round. We also executed our second employee tender offer and launched a community equity round for our customers, agency partners, and community members.Here are some key aspects of our culture:Our community boasts over 11,000 clients, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30,000 members on Slack.Our work culture is vibrant and diverse, with team members engaged in various pursuits such as DJing, activism, writing, clowning, marathon running, skydiving, psychedelic therapy, social work, and more.All employees have the opportunity to work alongside world-class coaches specializing in creativity, management, and other fields at no cost.Our guiding principles — including negative maintenance and non-attached action — shape our operational approach. Learn more about them here.Discover more about us in the New York Times.
Join Harvey as a Support Enablement Lead and play a pivotal role in enhancing our customer support services. In this leadership position, you will be responsible for developing and implementing training programs that empower our support teams to deliver exceptional service. Your insights will help shape our support strategies and drive customer satisfaction.
About UsAt Rillet, we empower accounting and finance teams with cutting-edge solutions. Our clients—who are the financial strategists of their organizations—rely on us to deliver rapid, precise, and insightful financial data.As an AI-driven ERP system, Rillet enables businesses to achieve a zero-day close. Our unique selling point lies in our unified data model, a multitude of top-tier native integrations (like Stripe, Ramp, Salesforce), automated workflows, multi-entity consolidation, and an ever-growing suite of specialized AI agents (covering areas from accruals to audits). This commitment to excellence has resulted in a perfect customer satisfaction score. Fast-growing companies such as Mercor and Function Health appreciate our rapid deployment, as their financial infrastructure must keep pace with their growth.With a substantial market opportunity ahead, we have secured $100 million in funding from prominent investors, including Sequoia, a16z, Iconiq, Oak HC/FT, and First Round, to revolutionize the speed at which financial operations are conducted.Our CultureRillet thrives on a fast-paced environment where intelligence is just the starting point. To excel in our team, you must embody speed, initiative, and adaptability.Successful members of our team take ownership of their missions, craft innovative strategies, and consistently deliver results that surpass expectations. Our focus is on our customers; those who succeed here derive motivation from addressing their most critical needs—even those not originally planned.While accounting expertise is not required, an appreciation for how our tools can empower our customers is essential. Our ideal candidates are passionate about supporting the financial backbone of the world’s most rapidly evolving companies.Position OverviewWe are seeking a dedicated Customer Support Specialist to establish a robust support function at Rillet, building on our already exceptional customer satisfaction ratings. In this role, you will have the opportunity to define what exemplary support looks like for us: developing processes, creating knowledge bases, streamlining workflows, and setting quality standards. This is an exciting opportunity to shape a vital function in a company that is already loved by its customers.We are looking for individuals who find the art of support energizing—whether it's rapid resolution, recognizing patterns, creating scalable documentation, or enhancing processes. If you thrive in asynchronous communication and have a passion for delivering outstanding customer experiences, we want to hear from you!
Full-time|$160K/yr - $180K/yr|On-site|San Francisco, California
Notion Labs Inc. brings together documents, notes, projects, calendars, and emails in a single workspace. Teams at organizations like Toyota, Figma, and OpenAI use Notion to organize their work and save time. The platform integrates AI features designed to simplify tasks and help users find solutions quickly. In-person collaboration is a key part of the culture at Notion. Team members work onsite in the San Francisco office on Anchor Days: Mondays, Tuesdays, and Thursdays. Some roles may require additional time in the office. Role overview The Enterprise Technical Support Specialist partners directly with enterprise customers and internal engineering teams to resolve complex technical issues. This position is based in San Francisco and requires regular in-office attendance. What you will do Deliver personalized, high-touch support to major enterprise clients, addressing urgent technical needs. Build and maintain strong relationships with enterprise customers to support ongoing engagement and satisfaction. Troubleshoot and resolve complex issues across Notion’s platform and partner applications, with a focus on maximizing AI features. Act as a liaison between clients and engineering: replicate issues, write detailed bug reports, and communicate solutions clearly. Collaborate with engineering and product teams to develop and refine processes for managing technical challenges. Lead advanced troubleshooting for Notion products and partner integrations. Replicate customer issues, conduct initial codebase analysis, and escalate bugs to Engineering as needed. Monitor and manage key performance metrics set by the team. Respond promptly to high-priority customer concerns. Improve and scale support processes to handle complex, critical cases more effectively. Create and maintain both internal knowledge bases and customer-facing documentation.
Full-time|$116K/yr - $174K/yr|On-site|San Francisco
Join the Harvey RevolutionAt Harvey, we are revolutionizing the landscape of legal and professional services with innovative, end-to-end solutions. Our unique combination of cutting-edge AI, a robust platform, and extensive industry expertise is setting a new standard for how essential knowledge work is performed for generations to come.This is an incredible opportunity to be part of a transformative company at a pivotal moment in its journey. With over 1,000 clients across more than 60 countries, a strong alignment with market needs, and exceptional backing from investors, we are rapidly expanding and creating a new category in real time. The challenges are ambitious, the expectations are high, and the potential for personal, professional, and financial development is unparalleled.Our team is composed of highly skilled, driven individuals who are deeply aligned with our mission. We prioritize agility and intensity in our work, taking full ownership of the challenges we address—from initial concepts to long-term results. We maintain close relationships with our customers, collaborating across teams—from leaders to engineers—to tackle real issues with urgency and care. If you excel in dynamic environments, strive for excellence, and wish to help shape the future of work alongside high-achievers, we invite you to join us on this journey.At Harvey, we are writing the future of professional services today—and we’re just getting started.Role OverviewWe are on the lookout for a dedicated and detail-oriented Senior Payroll and Equity Analyst to enhance our expanding Finance team. In this pivotal role, you will be instrumental in ensuring the precise and timely management of payroll and equity processes throughout the organization. As a vital member of our payroll and equity division during this exciting growth phase, you will have the chance to develop scalable procedures, collaborate across departments including People Operations, Accounting, and Finance, and contribute significantly to delivering a superior employee experience. This position is ideal for a payroll and equity specialist who flourishes in a fast-paced, dynamic setting and is committed to operational excellence.
Full-time|$70K/yr - $125K/yr|Hybrid|San Francisco (CA), Denver (CO), New York (NY)
About the RoleAt Candid Health, we are revolutionizing the medical billing process to ensure healthcare providers are compensated efficiently. Our dynamic Customer Support team, established just a year ago, is on the lookout for a passionate individual to join us. As a key early member of our team, you will report directly to the Customer Support Lead and play a vital role in providing exceptional support to our customers. Your insights will be invaluable in helping the Candid team understand customer challenges and feedback while contributing to the development of a robust department within our rapidly growing organization. Collaboration is at the heart of our support team, working closely with various departments to ensure customers receive timely and comprehensive assistance. We seek candidates with a proven history of delivering outstanding customer service and operational excellence.Location: This position is based in our San Francisco (Financial District), Denver (Downtown), or NYC (Chelsea) offices, and follows a hybrid schedule of 4 days in-office and 1 day remote each week.Key ResponsibilitiesDeliver top-tier support by addressing Level 1 (L1) inquiries from our customers within established SLAs, primarily concerning billing/claims processing, product functionality, bugs, and feature requests.Collaborate with Product, Engineering, Operations, and Billing teams to ensure prompt and accurate ticket resolutions while enhancing internal processes.Enhance the efficiency of the Support team by developing Standard Operating Procedures (SOPs) for workflows, creating macros for common inquiries, and contributing to Candid Support Center articles.Identify and recommend improvements in Support team operations and cross-functional collaboration, working alongside leadership to prioritize these initiatives.Actively seek opportunities to elevate the quality of support provided by the team and collaborate to implement changes effectively.Your Profile1-4 years of experience in healthtech support.Familiarity with insurance claims processing is a plus, even though this role does not involve direct claims processing.Adept at troubleshooting and resolving customer issues effectively.
About UsCoefficient is a venture capital-backed SaaS startup headquartered in the vibrant SF Bay Area. Our mission is to create a remote-first culture that prioritizes talent acquisition from all corners of the globe. We value smart, driven, curious, and collaborative individuals who thrive in innovative environments. Our founders are seasoned entrepreneurs, with a track record that includes Shopular, which was successfully acquired by Rakuten Ebates after receiving backing from Y Combinator and Sequoia.Our ProductCoefficient offers a no-code solution that empowers business teams to access and act on real-time company data directly through their spreadsheets. By seamlessly connecting data from various applications, databases, and business intelligence tools, we enable users to manipulate their data independently, minimizing the need for IT involvement.With Coefficient, teams can harness the full potential of their data, driving efficiency and growth while mitigating friction between IT and business units.Position OverviewAt Coefficient, we recognize that exceptional support is integral to our user experience. As a Support Specialist, you will be an empathetic and resourceful communicator, dedicated to resolving user inquiries and enhancing their experiences. You will have the opportunity to innovate and improve our support processes while managing a dynamic workload in a fast-paced environment.
Founded in 2007, Airbnb has transformed the way people travel by connecting hosts and guests in over 190 countries. With more than 5 million hosts offering unique accommodations and experiences, we are dedicated to fostering authentic community connections.Your Impact:We are seeking a skilled and compassionate individual to address various security concerns within our community. Responsibilities include, but are not limited to, addressing issues related to discrimination, personal safety threats, domestic violence, suicide or self-harm, child exploitation, physical and sexual assault, drug-related activities, sex work, and human trafficking.The ideal candidate will possess a keen ability to identify threatening and harmful situations, communicate with empathy, demonstrate sound judgment, make swift decisions, and focus on providing the best possible support to survivors, aiding in their recovery process.This is a full-time position based in Canada. This front-line role involves direct interactions with clients in a call center environment. Successful candidates will exhibit strong communication skills, problem-solving abilities, and customer service expertise. Adaptability and responsiveness in a dynamic, sometimes high-pressure environment are crucial, alongside professionalism and respect for confidentiality.Flexibility is essential, as you may need to change teams within community support or take on responsibilities beyond those listed here. The ideal candidate is willing to evolve in their role based on business needs.
Join our dynamic team as a Field Service Specialist at MSX International in San Francisco. In this role, you will be pivotal in delivering top-notch support and service to our clients, ensuring the seamless operation of their systems and equipment.Your responsibilities will include troubleshooting and resolving technical issues, performing routine maintenance, and providing comprehensive training to clients. You will act as the primary point of contact for customer inquiries, fostering strong relationships and ensuring customer satisfaction.
Air Apps designs AI-powered tools for personal and entrepreneurial resource planning. Since its founding in Lisbon in 2018, the company has expanded to San Francisco and reached over 100 million downloads. Air Apps remains family-founded and dedicated to advancing resource management technology. The Customer Support Specialist acts as the primary contact for users of Air Apps' iOS applications. Based in San Francisco, this position focuses on helping customers navigate the products and ensuring each interaction is smooth and positive. What you will do Respond to questions and resolve concerns from a wide range of Air Apps users. Provide reliable, high-quality support to help customers make the most of the company’s applications. Collaborate with engineering and marketing teams by reporting technical issues, sharing user feedback, and assisting with product improvements. Track customer satisfaction, analyze support patterns, and contribute insights to improve the user experience. Impact This role plays a central part in supporting Air Apps customers and helps the company identify ways to enhance its products and services.
The Desk Side Support IT Analyst plays a critical role in delivering exceptional IT service and operational maintenance to corporate end users across our San Francisco offices. Collaborating closely with teams in Engineering, Sales, Marketing, and Finance, you will ensure the seamless operation of IT services for our users.• Strong analytical and creative problem-solving skills are essential.• Excellent verbal and written communication skills are required.• Experience in multi-platform client computing, particularly with Windows and Apple operating systems.• Proficiency in communication and collaboration tools, including MS Outlook, video conferencing, and VoIP telephony systems; familiarity with mobile telephony and web/audio conferencing is a plus.• Knowledge of client LAN, wireless, and remote access networks.• Experience with end user account administration via Active Directory.• Proficiency in MS Office and similar productivity software is necessary.• Familiarity with MS SharePoint or Confluence for page updates is highly desirable.
Join our team as a Desktop Support Specialist where you will play a critical role in maintaining and enhancing our IT infrastructure. You will be the first point of contact for troubleshooting and resolving desktop-related issues, ensuring that our employees can work efficiently and effectively.Your responsibilities will include diagnosing hardware and softw…
Full-time|$172K/yr - $253K/yr|Remote|Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA;Toronto, Ontario, CAN - Remote
About GustoAt Gusto, we are dedicated to empowering the small business economy. We manage essential tasks such as payroll, health insurance, 401(k)s, and HR, allowing business owners to concentrate on their passion and customers. With teams in Denver, San Francisco, and New York, we proudly support over 400,000 small businesses nationwide, while fostering a workplace culture that reflects and celebrates the diverse communities we serve. Discover more about our Total Rewards philosophy.About the Role:At Gusto, we recognize that one of the most vital responsibilities for small businesses is ensuring their teams are paid accurately and on time. Payroll is not merely a feature; it is the cornerstone of trust for every business that relies on us.As the Senior Product Design Manager for Payroll, you will steer the design of one of Gusto’s most intricate and essential product segments, influencing the future of a solution that millions depend on for financial security and success. This impactful and highly visible role encompasses broad responsibilities. You will lead a talented team of designers, establishing the UX trajectory for Payroll, collaborating closely with Product, Engineering, Research, Data, Ops, Compliance, and other teams to navigate payroll complexities, so our customers can focus on their core business.Your responsibilities will entail simplifying complex and interrelated workflows, defining a visionary long-term UX strategy, and championing automation and AI initiatives that streamline the payroll process. Additionally, you will mentor designers, elevate the standard of craftsmanship across the Design team, and contribute to platform standards that enable consistency and quality across Gusto’s offerings.About the Team:The Payroll team is foundational to Gusto, and our most cherished product. It is often the first interaction our customers have with Gusto, and it continues to be vital to their growth. Payroll also supports our broader ecosystem, facilitating the integration of Benefits, Time Tracking, HR tools, and much more. Our mission is to enhance and scale this core experience for small businesses of all types, from solo entrepreneurs to expanding firms. We aim to alleviate the intricacies of payroll, making it faster, more adaptable, and increasingly hands-off for our customers.
Full-time|$187K/yr - $220K/yr|On-site|San Francisco
About the Role: As the Global Payroll and Tax Compliance Lead, you will spearhead our payroll operations and ensure compliance with tax regulations across multiple jurisdictions. Your expertise will be crucial in optimizing payroll processes while adhering to local and international laws. You will work closely with cross-functional teams to design and implement payroll strategies that support our rapid growth and global expansion.Your Responsibilities:Oversee payroll processing for employees in various countries, ensuring accuracy and timeliness.Ensure compliance with local, state, and federal tax regulations, including reporting and remittance.Collaborate with HR and Finance teams to streamline payroll systems and procedures.Monitor changes in payroll legislation and implement necessary updates.Provide guidance and training to team members on payroll and tax compliance best practices.
We are seeking a dedicated Help Desk Support Specialist to join our dynamic team in San Francisco. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance to ensure their technological needs are met. Your primary responsibilities will include troubleshooting technical issues, resolving user inquiries, and maintaining a high level of customer satisfaction.The ideal candidate will possess excellent communication skills, a proactive attitude, and a passion for technology. If you thrive in a fast-paced environment and enjoy helping others, this position is for you!
About FluxAt Flux, we are pioneering the future of hardware by creating the first AI Hardware Engineer. Our mission is to make advanced hardware design accessible to everyone, transforming how electronics are conceived and manufactured globally.Your RoleAs a Customer Support Specialist, you will have the unique chance to establish a premier support function. Collaborating closely with product, engineering, and design teams, you will gain a deep understanding of our platform, ensuring that every customer interaction is exceptional. You will take the lead in refining support processes, developing knowledge resources, and voicing customer insights internally.Key ResponsibilitiesDeliver prompt and empathetic assistance via chat, email, and community forums, addressing inquiries and resolving issues effectively.Master Flux's design environment to adeptly guide users through diverse workflows and introduce them to new features.Diagnose and prioritize technical issues in collaboration with the engineering team to ensure swift resolutions.Generate and update help center articles, FAQs, and tutorial materials to empower users with self-service options.Analyze support tickets to identify trends and suggest enhancements to our products or documentation.Advocate for customer feedback within Flux and work cross-departmentally to align with user needs.Help shape and enhance support processes, metrics, and tools to scale our operations as we expand.
Headquartered in San Francisco, Arine is an innovative healthcare technology and clinical services company dedicated to delivering the safest and most effective treatments tailored to individual healthcare needs.In the U.S., the misuse of medications leads to more harm than good, costing the healthcare system over $528 billion annually in waste and preventable harm. Arine is revolutionizing healthcare by addressing these challenges through our software platform (SaaS), leveraging advanced data science, machine learning, AI, and extensive clinical expertise to provide a patient-centric approach to medication management and to create personalized care plans at scale for patients and their healthcare teams.We are committed to enhancing the health and lives of complex patients who significantly influence healthcare costs and have historically been difficult to manage. These patients often experience complications arising from multiple medications and providers, chronic disease medication issues, and barriers to accessing care. Supported by top-tier healthcare investors and in partnership with leading healthcare organizations, we deliver actionable recommendations and facilitate clinical interventions that yield significant health improvements and cost savings for our clients.Why Choose Arine?:Exceptional Team and Culture - Our shared mission inspires us to perform at our best. We are driven by a profound commitment to innovation and excellence in medication intelligence.Making a Tangible Impact in Healthcare - We are dedicated to saving lives and enabling individuals to achieve better health outcomes through our comprehensive care solutions.
Role overview The Associate Technical Support Specialist at AssembledHQ works onsite in San Francisco, focusing on helping clients resolve technical issues and ensuring users have a smooth experience with AssembledHQ's products. This position centers on direct customer interaction, troubleshooting, and providing clear, effective solutions. What you will do Respond to customer inquiries and address technical concerns Diagnose and resolve technical issues as they arise Communicate solutions in a clear, friendly manner Support a seamless experience for users of AssembledHQ's products Requirements Interest in technology and customer service Strong communication skills Ability to work well in a busy setting
Full-time|Remote|San Francisco, CA, New York, NY, Portland, OR, or Remote within United States
Join our dynamic team at Mercury as a Weekend Customer Support Specialist! In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist customers with inquiries, troubleshoot issues, and ensure a seamless experience.We value your expertise and offer opportunities for growth within our innovative company. If you are passionate about customer service and thrive in a collaborative environment, we want to hear from you!
Join Stripe’s Bridge team as a Product Support Specialist, where you will play a crucial role in enhancing customer satisfaction and ensuring seamless operations for our clients. You will be the first point of contact for our users, providing timely assistance and resolving issues to elevate the overall user experience. Your expertise will help clients navigate our product suite effectively, ensuring they harness the full potential of our payment solutions.
Join Our Team at ClayAt Clay, we are dedicated to transforming innovative growth ideas into tangible success for organizations.We believe that growth is a creative journey, not just a set of rules. Discovering and connecting with your ideal customers requires originality and ongoing refinement. As artificial intelligence accelerates execution and makes strategies easily replicable, creativity remains the only sustainable competitive edge. Our unique data, insights, and AI-driven research are empowering thousands of clients — including industry leaders like Anthropic, Notion, Google, and Ramp — to effectively penetrate the market.In 2025, we achieved over $100 million in revenue and successfully raised a $100 million Series C at a valuation of $5 billion, supported by top-tier investors such as Sequoia, CapitalG, and First Round. We also executed our second employee tender offer and launched a community equity round for our customers, agency partners, and community members.Here are some key aspects of our culture:Our community boasts over 11,000 clients, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30,000 members on Slack.Our work culture is vibrant and diverse, with team members engaged in various pursuits such as DJing, activism, writing, clowning, marathon running, skydiving, psychedelic therapy, social work, and more.All employees have the opportunity to work alongside world-class coaches specializing in creativity, management, and other fields at no cost.Our guiding principles — including negative maintenance and non-attached action — shape our operational approach. Learn more about them here.Discover more about us in the New York Times.
Join Harvey as a Support Enablement Lead and play a pivotal role in enhancing our customer support services. In this leadership position, you will be responsible for developing and implementing training programs that empower our support teams to deliver exceptional service. Your insights will help shape our support strategies and drive customer satisfaction.
About UsAt Rillet, we empower accounting and finance teams with cutting-edge solutions. Our clients—who are the financial strategists of their organizations—rely on us to deliver rapid, precise, and insightful financial data.As an AI-driven ERP system, Rillet enables businesses to achieve a zero-day close. Our unique selling point lies in our unified data model, a multitude of top-tier native integrations (like Stripe, Ramp, Salesforce), automated workflows, multi-entity consolidation, and an ever-growing suite of specialized AI agents (covering areas from accruals to audits). This commitment to excellence has resulted in a perfect customer satisfaction score. Fast-growing companies such as Mercor and Function Health appreciate our rapid deployment, as their financial infrastructure must keep pace with their growth.With a substantial market opportunity ahead, we have secured $100 million in funding from prominent investors, including Sequoia, a16z, Iconiq, Oak HC/FT, and First Round, to revolutionize the speed at which financial operations are conducted.Our CultureRillet thrives on a fast-paced environment where intelligence is just the starting point. To excel in our team, you must embody speed, initiative, and adaptability.Successful members of our team take ownership of their missions, craft innovative strategies, and consistently deliver results that surpass expectations. Our focus is on our customers; those who succeed here derive motivation from addressing their most critical needs—even those not originally planned.While accounting expertise is not required, an appreciation for how our tools can empower our customers is essential. Our ideal candidates are passionate about supporting the financial backbone of the world’s most rapidly evolving companies.Position OverviewWe are seeking a dedicated Customer Support Specialist to establish a robust support function at Rillet, building on our already exceptional customer satisfaction ratings. In this role, you will have the opportunity to define what exemplary support looks like for us: developing processes, creating knowledge bases, streamlining workflows, and setting quality standards. This is an exciting opportunity to shape a vital function in a company that is already loved by its customers.We are looking for individuals who find the art of support energizing—whether it's rapid resolution, recognizing patterns, creating scalable documentation, or enhancing processes. If you thrive in asynchronous communication and have a passion for delivering outstanding customer experiences, we want to hear from you!
Full-time|$160K/yr - $180K/yr|On-site|San Francisco, California
Notion Labs Inc. brings together documents, notes, projects, calendars, and emails in a single workspace. Teams at organizations like Toyota, Figma, and OpenAI use Notion to organize their work and save time. The platform integrates AI features designed to simplify tasks and help users find solutions quickly. In-person collaboration is a key part of the culture at Notion. Team members work onsite in the San Francisco office on Anchor Days: Mondays, Tuesdays, and Thursdays. Some roles may require additional time in the office. Role overview The Enterprise Technical Support Specialist partners directly with enterprise customers and internal engineering teams to resolve complex technical issues. This position is based in San Francisco and requires regular in-office attendance. What you will do Deliver personalized, high-touch support to major enterprise clients, addressing urgent technical needs. Build and maintain strong relationships with enterprise customers to support ongoing engagement and satisfaction. Troubleshoot and resolve complex issues across Notion’s platform and partner applications, with a focus on maximizing AI features. Act as a liaison between clients and engineering: replicate issues, write detailed bug reports, and communicate solutions clearly. Collaborate with engineering and product teams to develop and refine processes for managing technical challenges. Lead advanced troubleshooting for Notion products and partner integrations. Replicate customer issues, conduct initial codebase analysis, and escalate bugs to Engineering as needed. Monitor and manage key performance metrics set by the team. Respond promptly to high-priority customer concerns. Improve and scale support processes to handle complex, critical cases more effectively. Create and maintain both internal knowledge bases and customer-facing documentation.
Full-time|$116K/yr - $174K/yr|On-site|San Francisco
Join the Harvey RevolutionAt Harvey, we are revolutionizing the landscape of legal and professional services with innovative, end-to-end solutions. Our unique combination of cutting-edge AI, a robust platform, and extensive industry expertise is setting a new standard for how essential knowledge work is performed for generations to come.This is an incredible opportunity to be part of a transformative company at a pivotal moment in its journey. With over 1,000 clients across more than 60 countries, a strong alignment with market needs, and exceptional backing from investors, we are rapidly expanding and creating a new category in real time. The challenges are ambitious, the expectations are high, and the potential for personal, professional, and financial development is unparalleled.Our team is composed of highly skilled, driven individuals who are deeply aligned with our mission. We prioritize agility and intensity in our work, taking full ownership of the challenges we address—from initial concepts to long-term results. We maintain close relationships with our customers, collaborating across teams—from leaders to engineers—to tackle real issues with urgency and care. If you excel in dynamic environments, strive for excellence, and wish to help shape the future of work alongside high-achievers, we invite you to join us on this journey.At Harvey, we are writing the future of professional services today—and we’re just getting started.Role OverviewWe are on the lookout for a dedicated and detail-oriented Senior Payroll and Equity Analyst to enhance our expanding Finance team. In this pivotal role, you will be instrumental in ensuring the precise and timely management of payroll and equity processes throughout the organization. As a vital member of our payroll and equity division during this exciting growth phase, you will have the chance to develop scalable procedures, collaborate across departments including People Operations, Accounting, and Finance, and contribute significantly to delivering a superior employee experience. This position is ideal for a payroll and equity specialist who flourishes in a fast-paced, dynamic setting and is committed to operational excellence.
Full-time|$70K/yr - $125K/yr|Hybrid|San Francisco (CA), Denver (CO), New York (NY)
About the RoleAt Candid Health, we are revolutionizing the medical billing process to ensure healthcare providers are compensated efficiently. Our dynamic Customer Support team, established just a year ago, is on the lookout for a passionate individual to join us. As a key early member of our team, you will report directly to the Customer Support Lead and play a vital role in providing exceptional support to our customers. Your insights will be invaluable in helping the Candid team understand customer challenges and feedback while contributing to the development of a robust department within our rapidly growing organization. Collaboration is at the heart of our support team, working closely with various departments to ensure customers receive timely and comprehensive assistance. We seek candidates with a proven history of delivering outstanding customer service and operational excellence.Location: This position is based in our San Francisco (Financial District), Denver (Downtown), or NYC (Chelsea) offices, and follows a hybrid schedule of 4 days in-office and 1 day remote each week.Key ResponsibilitiesDeliver top-tier support by addressing Level 1 (L1) inquiries from our customers within established SLAs, primarily concerning billing/claims processing, product functionality, bugs, and feature requests.Collaborate with Product, Engineering, Operations, and Billing teams to ensure prompt and accurate ticket resolutions while enhancing internal processes.Enhance the efficiency of the Support team by developing Standard Operating Procedures (SOPs) for workflows, creating macros for common inquiries, and contributing to Candid Support Center articles.Identify and recommend improvements in Support team operations and cross-functional collaboration, working alongside leadership to prioritize these initiatives.Actively seek opportunities to elevate the quality of support provided by the team and collaborate to implement changes effectively.Your Profile1-4 years of experience in healthtech support.Familiarity with insurance claims processing is a plus, even though this role does not involve direct claims processing.Adept at troubleshooting and resolving customer issues effectively.
About UsCoefficient is a venture capital-backed SaaS startup headquartered in the vibrant SF Bay Area. Our mission is to create a remote-first culture that prioritizes talent acquisition from all corners of the globe. We value smart, driven, curious, and collaborative individuals who thrive in innovative environments. Our founders are seasoned entrepreneurs, with a track record that includes Shopular, which was successfully acquired by Rakuten Ebates after receiving backing from Y Combinator and Sequoia.Our ProductCoefficient offers a no-code solution that empowers business teams to access and act on real-time company data directly through their spreadsheets. By seamlessly connecting data from various applications, databases, and business intelligence tools, we enable users to manipulate their data independently, minimizing the need for IT involvement.With Coefficient, teams can harness the full potential of their data, driving efficiency and growth while mitigating friction between IT and business units.Position OverviewAt Coefficient, we recognize that exceptional support is integral to our user experience. As a Support Specialist, you will be an empathetic and resourceful communicator, dedicated to resolving user inquiries and enhancing their experiences. You will have the opportunity to innovate and improve our support processes while managing a dynamic workload in a fast-paced environment.
Founded in 2007, Airbnb has transformed the way people travel by connecting hosts and guests in over 190 countries. With more than 5 million hosts offering unique accommodations and experiences, we are dedicated to fostering authentic community connections.Your Impact:We are seeking a skilled and compassionate individual to address various security concerns within our community. Responsibilities include, but are not limited to, addressing issues related to discrimination, personal safety threats, domestic violence, suicide or self-harm, child exploitation, physical and sexual assault, drug-related activities, sex work, and human trafficking.The ideal candidate will possess a keen ability to identify threatening and harmful situations, communicate with empathy, demonstrate sound judgment, make swift decisions, and focus on providing the best possible support to survivors, aiding in their recovery process.This is a full-time position based in Canada. This front-line role involves direct interactions with clients in a call center environment. Successful candidates will exhibit strong communication skills, problem-solving abilities, and customer service expertise. Adaptability and responsiveness in a dynamic, sometimes high-pressure environment are crucial, alongside professionalism and respect for confidentiality.Flexibility is essential, as you may need to change teams within community support or take on responsibilities beyond those listed here. The ideal candidate is willing to evolve in their role based on business needs.
Join our dynamic team as a Field Service Specialist at MSX International in San Francisco. In this role, you will be pivotal in delivering top-notch support and service to our clients, ensuring the seamless operation of their systems and equipment.Your responsibilities will include troubleshooting and resolving technical issues, performing routine maintenance, and providing comprehensive training to clients. You will act as the primary point of contact for customer inquiries, fostering strong relationships and ensuring customer satisfaction.
Air Apps designs AI-powered tools for personal and entrepreneurial resource planning. Since its founding in Lisbon in 2018, the company has expanded to San Francisco and reached over 100 million downloads. Air Apps remains family-founded and dedicated to advancing resource management technology. The Customer Support Specialist acts as the primary contact for users of Air Apps' iOS applications. Based in San Francisco, this position focuses on helping customers navigate the products and ensuring each interaction is smooth and positive. What you will do Respond to questions and resolve concerns from a wide range of Air Apps users. Provide reliable, high-quality support to help customers make the most of the company’s applications. Collaborate with engineering and marketing teams by reporting technical issues, sharing user feedback, and assisting with product improvements. Track customer satisfaction, analyze support patterns, and contribute insights to improve the user experience. Impact This role plays a central part in supporting Air Apps customers and helps the company identify ways to enhance its products and services.
The Desk Side Support IT Analyst plays a critical role in delivering exceptional IT service and operational maintenance to corporate end users across our San Francisco offices. Collaborating closely with teams in Engineering, Sales, Marketing, and Finance, you will ensure the seamless operation of IT services for our users.• Strong analytical and creative problem-solving skills are essential.• Excellent verbal and written communication skills are required.• Experience in multi-platform client computing, particularly with Windows and Apple operating systems.• Proficiency in communication and collaboration tools, including MS Outlook, video conferencing, and VoIP telephony systems; familiarity with mobile telephony and web/audio conferencing is a plus.• Knowledge of client LAN, wireless, and remote access networks.• Experience with end user account administration via Active Directory.• Proficiency in MS Office and similar productivity software is necessary.• Familiarity with MS SharePoint or Confluence for page updates is highly desirable.
