Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Experience Level
Experience
About the job
At Exa, we are revolutionizing the way AI applications access information by building a cutting-edge search engine from the ground up. Our robust infrastructure allows us to effectively crawl the web, train advanced embedding models for efficient indexing, and create high-performance vector databases using Rust for rapid searching capabilities. We are proud to manage a $5M H200 GPU cluster that operates thousands of machines daily.
As a Support Engineer at Exa, you'll play a crucial role in delivering exceptional support to our customers and internal teams by tackling engineering challenges as they arise.
At Exa, we are revolutionizing the way AI applications access information by building a cutting-edge search engine from the ground up. Our robust infrastructure allows us to effectively crawl the web, train advanced embedding models for efficient indexing, and create high-performance vector databases using Rust for rapid searching capabilities. We are proud …
Full-time|$110K/yr - $140K/yr|On-site|San Francisco Bay Area, California
Why Weave ExistsAt Weave, our mission is to revolutionize the way therapeutic knowledge is recorded, transformed, and shared throughout the drug development process. We empower human experts with AI tools to expedite bringing drugs to patients efficiently, safely, and affordably.The Weave Platform enhances regulatory workflows by integrating AI intelligently and creatively at every stage. Together with our clients, Weave is crafting the AI workbench for the entire therapeutic lifecycle.The Role & Your MissionWeave is reimagining the regulatory landscape of drug development through AI. Our aim is to significantly hasten the process of getting drugs into the market.We are in search of a customer-centric, self-motivated individual to establish our Customer Experience & Support strategy, reporting directly to our Director of Customer Success. This vital role demands exceptional skills and a unique disposition. You will guide our clients (pharmaceutical companies) in mastering our platform and tailoring it to their needs, primarily through technological means. A deep understanding of their methodologies, processes, objectives, and tactical outputs throughout the lifecycle of their therapeutics is essential to ensuring their success on Weave’s platform.Initially, you will engage directly with our first customers, creating value through hands-on execution, learning, and refining processes as our customer base expands and our CX/CS operations develop.
As a Support Engineer at Dust, you will play a pivotal role in ensuring our customers receive top-notch assistance with our cutting-edge technology solutions. You will be responsible for troubleshooting and resolving technical issues, guiding users through product features, and providing personalized support to enhance customer satisfaction. Your technical expertise and communication skills will be key in fostering strong relationships with our user base.
Join our dynamic team at Betasoft Systems as a SQL/Shell Script Production Support Specialist. This role is essential in ensuring the smooth operation of our production systems. You will leverage your expertise in SQL and shell scripting to troubleshoot, maintain, and optimize our systems, contributing to the overall efficiency and reliability of our services.
Full-time|$98K/yr - $135K/yr|On-site|San Francisco, CA
About FaireFaire is an innovative online wholesale marketplace driven by the belief in local futures. Independent retailers worldwide are generating more revenue than Walmart and Amazon combined, yet they often remain small compared to these corporate giants. At Faire, we're harnessing technology, data, and machine learning to connect a vibrant community of entrepreneurs globally. Imagine your favorite local boutique — we empower them to discover top products from around the world to sell in their shops. With the right insights and tools, we strive to create an equitable environment where small businesses can thrive against large retail and e-commerce competitors.By championing the growth of independent businesses, Faire is fostering positive economic impacts in local communities around the globe. We’re seeking smart, resourceful, and passionate individuals to join us in driving the shop local movement. If you share our commitment to community, we invite you to join ours.About this roleJoin Faire as an IT Support Engineer within our IT Operations team in San Francisco. In this pivotal role, you will provide high-quality technical support to our employees while also contributing to the scaling and streamlining of IT services through automation, thorough documentation, and process enhancements.This role goes beyond traditional support responsibilities. While you will engage in hands-on troubleshooting and equipment provisioning, we are looking for someone with an engineering mindset — a curious, proactive individual focused on making a significant impact. You will help design and optimize support workflows, identify and resolve recurring issues, and collaborate closely with our IT Engineering team to enhance our internal tools.
Join our dynamic team at Zip as a Senior Technical Support Engineer. In this pivotal role, you will leverage your expertise in technical troubleshooting and customer service to resolve complex issues, ensuring seamless operational continuity for our clients. You will be responsible for diagnosing technical problems, providing timely solutions, and enhancing customer satisfaction through effective communication and support.
About NorthbeamNorthbeam is at the forefront of developing an innovative marketing intelligence platform designed to equip top eCommerce brands with a comprehensive overview of their business data. Our advanced attribution modeling and customizable dashboards empower clients to accurately track advertising expenditure, gain insights into the complete customer journey, and foster profitable growth.As we undergo rapid expansion and establish a strong product-market fit, we seek enthusiastic individuals to join our mission. This unique opportunity allows you to make a significant impact within a dynamic, high-growth environment. At Northbeam, you'll collaborate with a team of passionate, driven professionals who prioritize personal and collective excellence. We welcome you to be part of our exciting journey.Our remote-friendly culture includes team members located in San Francisco, Los Angeles, New York, and beyond.About the RoleThe Support Engineer plays a vital role in the post-sales team, collaborating closely with engineering, sales, customer success, and directly with customers. This technical expert is responsible for diagnosing and resolving setup problems, bugs, and any other technical challenges our customers might encounter (including scripting issues and data exports). Your ability to troubleshoot and communicate effectively with both technical and non-technical stakeholders is crucial to ensuring customer satisfaction.As a remote-first organization, our team spans across various locations, including San Francisco, Los Angeles, and New York.Your ImpactServe as the primary contact for technical inquiries submitted via support tickets, Slack channels, or through Customer Success Managers, ensuring clear and effective communication throughout the resolution process.Collaborate directly with customers to seamlessly integrate Northbeam into their eCommerce and analytics frameworks, or to troubleshoot and resolve issues as needed.Analyze customer implementations to diagnose and address technical issues, including working with scripts such as Pixels and Orders APIs.Take ownership of data quality concerns from start to finish, collaborating with internal teams to proactively address identified issues and working with customers to resolve them.Escalate complex or product-related issues to the Engineering team when necessary, providing detailed context and reproduction steps.Continuously enhance external-facing documentation to streamline onboarding processes and empower customers with self-service options.
Join our dynamic team at Artech Information Systems LLC as a Deskside Support Technician in the heart of San Francisco! This full-time role offers you the opportunity to provide top-notch technical support to our clients, ensuring their technology runs smoothly.
Full-time|$26/hr - $26/hr|On-site|San Francisco, California, United States
Become a Part of Our Dynamic Team!At DSI Systems, we bring over 40 years of expertise in sales enablement and tailored business solutions, consistently delivering exceptional value and results for our clients. We are seeking enthusiastic individuals who are ready to excel in sales and customer service. Join us in a vibrant and fulfilling work environment where your contributions will drive significant impact and professional growth.Role OverviewThe Retail Support Specialist (RSS) is essential in providing hands-on, frontline assistance to AT&T customers in bustling national retail locations. In this pivotal role, you will interact directly with customers and retail partners to address account, billing, device, and service inquiries, especially in high-volume scenarios. Success in this position requires outstanding communication abilities, emotional resilience, technological proficiency, and the capacity to maintain professionalism and accuracy in a fast-paced retail environment.Key Responsibilities:Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers within national retail settings.Address inquiries surrounding billing, account modifications, plan adjustments, device assistance, and service issues.Troubleshoot wireless devices and network problems, ensuring optimal feature functionality.Perform efficiently in high-traffic retail environments, sustaining focus, professionalism, and service quality during peak periods and escalated situations.Retail Partner SupportServe as the AT&T subject-matter expert for retail staff and third-party partners.Act as the primary AT&T liaison for these partners, leading in-store support for escalated retail issues.Proactively collaborate with store management to resolve customer concerns, reinforcing partnership alignment and ensuring an exceptional customer experience.Work Environment & Schedule ExpectationsThis position operates in a retail setting, necessitating standing, walking, and active engagement on the sales floor for up to 8 hours daily.Flexibility in schedule is required, including availability for evenings, weekends, and holidays as dictated by business needs.Comfort in busy, customer-facing environments with frequent interaction and problem-solving responsibilities is essential.Operational ExcellenceEffectively navigate multiple systems simultaneously while engaging with customers in real-time.Thoroughly document all customer interactions.Adhere to company policies, compliance regulations, and privacy standards.Achieve or surpass performance metrics, including quality, efficiency, and customer satisfaction scores.Execute and maintain approved planograms for mobile device displays and signage.Maintain inventory accuracy and assist in stock replenishment as needed.
About Our TeamThe Employee Tech Experience (ETX) team is dedicated to enhancing the technological interaction of all OpenAI employees throughout their journey within our organization. Our mission is to facilitate seamless experiences that guide employees at every stage of their career at OpenAI. ETX comprises various disciplines, including IT Support, Logistics, System Operations, and ITAV.About the RoleAs the Executive IT Support Lead, you will be responsible for establishing and managing a premier IT support program tailored specifically for OpenAI executives. Your role will involve designing a scalable program that adapts to the evolving needs of our leadership team while providing direct IT support. You will have the unique opportunity to shape executive support processes with the backing of our IT team to ensure our executives benefit from the most secure and efficient technology solutions.Key Responsibilities:Defining Exceptional Executive IT Support: Utilize your extensive knowledge and experience to enhance Executive IT Support at OpenAI, aligning it with the requirements of our executives.Frontline Executive IT Support: Serve as the primary point of contact for senior leaders and their Executive Business Partners (EBPs), addressing all technology needs while communicating issues, solutions, and timelines effectively.Coordination with IT and Security: Work collaboratively with a diverse team of professionals to ensure that both you and the executives are well-supported and agile.Representing IT Excellence: Proactively identify the emerging needs of executives and assist IT in resolving potential issues before they arise.Qualifications:A minimum of 8 years of experience providing Executive IT Support in high-growth environments.Exceptional communication, troubleshooting, prioritization, coordination, and delegation skills.Proven ability to build trust with executives, business partners, and peers within ETX and IT.
Role Overview metriport is hiring a Customer Support Engineer in San Francisco. This role serves as the first point of contact for clients facing technical issues. The position focuses on resolving customer inquiries quickly and accurately, helping users get the most from metriport’s products. What You Will Do Diagnose and resolve technical questions from customers Communicate clearly with clients to understand their needs and concerns Collaborate with the engineering team to share customer feedback and suggest product improvements Maintain a high standard of service with every client interaction
About the Role Vitalize is hiring a Head of Customer Support to oversee the support team and drive improvements in customer service operations. This role is based at our San Francisco headquarters. What You Will Do Lead and mentor the customer support team, setting clear goals and expectations Design and implement strategies to improve customer satisfaction Refine support processes for greater efficiency Promote a culture focused on learning and continuous improvement Work closely with product and engineering teams to resolve customer issues quickly What We’re Looking For Proven experience managing customer support teams Strong communication and organizational skills Comfort collaborating across departments Ability to drive process improvements and motivate teams
Full-time|$180.2K/yr - $252.3K/yr|On-site|San Francisco, CA
Reddit is a vibrant ecosystem of communities united by shared interests and passions, fostering the most genuine conversations on the internet. With over 100,000 active communities and approximately 116 million unique visitors each day, Reddit stands as a premier source of information. For further details, visit www.redditinc.com.Location: San Francisco (On-site presence required weekly)Position Overview:Are you a seasoned IT Support leader with a knack for building and mentoring high-performing teams? Do you possess the technical expertise to elevate your team's performance? Reddit seeks a passionate Technical Support Operations Manager to enhance our support and operations teams globally. This role collaborates with various departments, including Infrastructure, Security, and People Operations, to streamline workflows, manage ticket escalations, and resolve technical issues. Your team will be responsible for onboarding new employees, provisioning hardware, offering hands-on support, and ensuring compliance with security standards for all Reddit staff—our beloved Snoos.Your Responsibilities (Daily Activities):As a frontline leader, you will make a significant impact by driving high-quality outcomes and nurturing a culture of collaboration and growth. You will consistently align your efforts with our organization’s technical strategy and vision, deploying best practices for support, escalation procedures, and capabilities in partnership with SOS leadership globally. Your approach to management emphasizes the development of your team, and you will mentor them to deliver exceptional experiences for our Snoos.Lead with PurposeYou will be the primary resource for your team, providing guidance and support...
Twitch Interactive, Inc. seeks an AV & IT Support Engineer based in San Francisco, CA. This position centers on providing technical support for the audio-visual and IT systems that power Twitch’s broadcasting and streaming services. Role overview The AV & IT Support Engineer plays a key part in maintaining the technology behind Twitch’s live production. Work includes troubleshooting and supporting equipment to help ensure high production quality and reliable streams for a global audience. What you will do Support and maintain AV and IT systems used in Twitch’s broadcast and streaming operations Help resolve technical issues to keep production running smoothly Contribute to a consistent, high-quality experience for viewers
Full-time|Remote|San Francisco, CA | New York City, NY | Seattle, WA
About the Role Anthropic is looking for a Product Support Manager to oversee customer support efforts and help deliver a smooth experience for users. This position is based in San Francisco, New York City, or Seattle. What You Will Do Lead and manage the support team Develop strategies to improve support operations Implement practices that raise customer satisfaction Focus on solving problems efficiently Promote clear and effective communication within the team and with users Continuously refine support processes for better outcomes Location San Francisco, CA | New York City, NY | Seattle, WA
The complexity of procuring software, services, and tools in the workplace has escalated, even among the most forward-thinking companies. Enterprises globally are spending over $120 trillion annually—more than 30 times the annual consumer e-commerce expenditure—and increasingly depend on vendors to streamline their operations.Founded in 2020, Zip was established to tackle this intricate challenge through an innovative procurement platform designed for a seamless, consumer-style user experience. In just four years, Zip has pioneered a new market segment and become a leading solution in a $50 billion+ total addressable market. Prestigious companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential trust Zip to manage billions in spending.Our exceptional team, with backgrounds in industry-defining companies such as Airbnb, Meta, Stripe, Salesforce, Apple, and Google, backs our mission. With a valuation of $2.2 billion and $370 million in funding from esteemed investors like Y Combinator, Tiger Global, BOND, DST Global, and CRV, we are committed to developing cutting-edge technology, expanding into new global markets, and delivering remarkable value to our clients. Come be a part of our journey!This position is hybrid, requiring you to be in our San Francisco office three days a week.
Join Cloudflare as a Technical Support Manager, where you'll lead a team dedicated to providing top-notch support to our global customers. In this role, you will be responsible for overseeing support operations, ensuring customer satisfaction, and driving continuous improvement in service delivery. Your leadership will be pivotal in fostering a customer-centric culture and enhancing our technical support processes.
About Our TeamAt Chef Robotics, we are dedicated to revolutionizing the integration of intelligent machines into the physical realm. The emergence of AI technologies, such as LLMs like ChatGPT, demonstrates the profound transformations that artificial intelligence can bring. However, we firmly believe that the greatest impact of AI will be realized in sectors like manufacturing, food, and transportation, which collectively contribute to approximately 90% of the global GDP. Our journey begins within the food industry, with an ambitious vision to deploy intelligent robots across commercial kitchens worldwide. We have secured several long-term contracts with prominent food enterprises and are rapidly expanding. Our growth is supported by esteemed investors including Kleiner Perkins, Construct, Bloomberg BETA, and Promus Ventures. Join a talented team comprising experts from leading tech firms such as Cruise, Zoox, Google, Verb Surgical, Tesla, Nuro, Vicarious, Amazon Robotics, Strateos, Built Robotics, Facebook, Plenty, Yelp, and Microsoft.The RoleChef Robotics is seeking highly motivated Systems Support Engineers to be a crucial liaison between our clients and engineering teams. In this pivotal position, you will engage directly with customer operations teams to identify on-site issues, efficiently triage incoming support tickets, gather relevant data, diagnose problems, and implement solutions or workarounds. When escalations arise, you will take the lead in collaborating with Engineering to address them. In addition, you will perform fieldwork to execute repairs, deploy fixes, and ensure both resolution and customer satisfaction. You will also work closely with our sales team to optimize current performance and innovate new functionalities for our robots, facilitating growth with existing clients.This position offers a unique chance to leverage your technical knowledge and enthusiasm for robotics, making a tangible impact on Continuous Improvement and Chef's revenue. You will manage key relationships with our customers, directly influencing the company's success. If you are passionate about tackling challenging technical issues in a customer-focused role and thrive in the fast-paced environment of a startup, we encourage you to apply. Please be aware that this role requires you to spend at least 50% to 75% of your time at customer facilities.
Full-time|Remote|San Francisco, CA, US; Remote, US
Join Pinterest as a Senior Strategic Sourcing Specialist in our Corporate Services & Support team. In this pivotal role, you will leverage your expertise to drive strategic sourcing initiatives, optimize supplier relationships, and contribute to our overall procurement strategy. Your analytical skills will help identify opportunities for cost savings and efficiency improvements.
Join our dynamic team at StemXpert1 as a Desk-Side Support/Desktop Technician. In this pivotal role, you will be the first line of support for our users, ensuring that all desktop-related issues are resolved promptly and efficiently. Your expertise will help maintain optimal performance across all systems and devices.As a key member of our IT support team, you will provide hands-on technical support, troubleshoot hardware and software issues, and assist in the implementation of new technologies. Your proactive approach will be instrumental in enhancing user satisfaction and productivity.
At Exa, we are revolutionizing the way AI applications access information by building a cutting-edge search engine from the ground up. Our robust infrastructure allows us to effectively crawl the web, train advanced embedding models for efficient indexing, and create high-performance vector databases using Rust for rapid searching capabilities. We are proud …
Full-time|$110K/yr - $140K/yr|On-site|San Francisco Bay Area, California
Why Weave ExistsAt Weave, our mission is to revolutionize the way therapeutic knowledge is recorded, transformed, and shared throughout the drug development process. We empower human experts with AI tools to expedite bringing drugs to patients efficiently, safely, and affordably.The Weave Platform enhances regulatory workflows by integrating AI intelligently and creatively at every stage. Together with our clients, Weave is crafting the AI workbench for the entire therapeutic lifecycle.The Role & Your MissionWeave is reimagining the regulatory landscape of drug development through AI. Our aim is to significantly hasten the process of getting drugs into the market.We are in search of a customer-centric, self-motivated individual to establish our Customer Experience & Support strategy, reporting directly to our Director of Customer Success. This vital role demands exceptional skills and a unique disposition. You will guide our clients (pharmaceutical companies) in mastering our platform and tailoring it to their needs, primarily through technological means. A deep understanding of their methodologies, processes, objectives, and tactical outputs throughout the lifecycle of their therapeutics is essential to ensuring their success on Weave’s platform.Initially, you will engage directly with our first customers, creating value through hands-on execution, learning, and refining processes as our customer base expands and our CX/CS operations develop.
As a Support Engineer at Dust, you will play a pivotal role in ensuring our customers receive top-notch assistance with our cutting-edge technology solutions. You will be responsible for troubleshooting and resolving technical issues, guiding users through product features, and providing personalized support to enhance customer satisfaction. Your technical expertise and communication skills will be key in fostering strong relationships with our user base.
Join our dynamic team at Betasoft Systems as a SQL/Shell Script Production Support Specialist. This role is essential in ensuring the smooth operation of our production systems. You will leverage your expertise in SQL and shell scripting to troubleshoot, maintain, and optimize our systems, contributing to the overall efficiency and reliability of our services.
Full-time|$98K/yr - $135K/yr|On-site|San Francisco, CA
About FaireFaire is an innovative online wholesale marketplace driven by the belief in local futures. Independent retailers worldwide are generating more revenue than Walmart and Amazon combined, yet they often remain small compared to these corporate giants. At Faire, we're harnessing technology, data, and machine learning to connect a vibrant community of entrepreneurs globally. Imagine your favorite local boutique — we empower them to discover top products from around the world to sell in their shops. With the right insights and tools, we strive to create an equitable environment where small businesses can thrive against large retail and e-commerce competitors.By championing the growth of independent businesses, Faire is fostering positive economic impacts in local communities around the globe. We’re seeking smart, resourceful, and passionate individuals to join us in driving the shop local movement. If you share our commitment to community, we invite you to join ours.About this roleJoin Faire as an IT Support Engineer within our IT Operations team in San Francisco. In this pivotal role, you will provide high-quality technical support to our employees while also contributing to the scaling and streamlining of IT services through automation, thorough documentation, and process enhancements.This role goes beyond traditional support responsibilities. While you will engage in hands-on troubleshooting and equipment provisioning, we are looking for someone with an engineering mindset — a curious, proactive individual focused on making a significant impact. You will help design and optimize support workflows, identify and resolve recurring issues, and collaborate closely with our IT Engineering team to enhance our internal tools.
Join our dynamic team at Zip as a Senior Technical Support Engineer. In this pivotal role, you will leverage your expertise in technical troubleshooting and customer service to resolve complex issues, ensuring seamless operational continuity for our clients. You will be responsible for diagnosing technical problems, providing timely solutions, and enhancing customer satisfaction through effective communication and support.
About NorthbeamNorthbeam is at the forefront of developing an innovative marketing intelligence platform designed to equip top eCommerce brands with a comprehensive overview of their business data. Our advanced attribution modeling and customizable dashboards empower clients to accurately track advertising expenditure, gain insights into the complete customer journey, and foster profitable growth.As we undergo rapid expansion and establish a strong product-market fit, we seek enthusiastic individuals to join our mission. This unique opportunity allows you to make a significant impact within a dynamic, high-growth environment. At Northbeam, you'll collaborate with a team of passionate, driven professionals who prioritize personal and collective excellence. We welcome you to be part of our exciting journey.Our remote-friendly culture includes team members located in San Francisco, Los Angeles, New York, and beyond.About the RoleThe Support Engineer plays a vital role in the post-sales team, collaborating closely with engineering, sales, customer success, and directly with customers. This technical expert is responsible for diagnosing and resolving setup problems, bugs, and any other technical challenges our customers might encounter (including scripting issues and data exports). Your ability to troubleshoot and communicate effectively with both technical and non-technical stakeholders is crucial to ensuring customer satisfaction.As a remote-first organization, our team spans across various locations, including San Francisco, Los Angeles, and New York.Your ImpactServe as the primary contact for technical inquiries submitted via support tickets, Slack channels, or through Customer Success Managers, ensuring clear and effective communication throughout the resolution process.Collaborate directly with customers to seamlessly integrate Northbeam into their eCommerce and analytics frameworks, or to troubleshoot and resolve issues as needed.Analyze customer implementations to diagnose and address technical issues, including working with scripts such as Pixels and Orders APIs.Take ownership of data quality concerns from start to finish, collaborating with internal teams to proactively address identified issues and working with customers to resolve them.Escalate complex or product-related issues to the Engineering team when necessary, providing detailed context and reproduction steps.Continuously enhance external-facing documentation to streamline onboarding processes and empower customers with self-service options.
Join our dynamic team at Artech Information Systems LLC as a Deskside Support Technician in the heart of San Francisco! This full-time role offers you the opportunity to provide top-notch technical support to our clients, ensuring their technology runs smoothly.
Full-time|$26/hr - $26/hr|On-site|San Francisco, California, United States
Become a Part of Our Dynamic Team!At DSI Systems, we bring over 40 years of expertise in sales enablement and tailored business solutions, consistently delivering exceptional value and results for our clients. We are seeking enthusiastic individuals who are ready to excel in sales and customer service. Join us in a vibrant and fulfilling work environment where your contributions will drive significant impact and professional growth.Role OverviewThe Retail Support Specialist (RSS) is essential in providing hands-on, frontline assistance to AT&T customers in bustling national retail locations. In this pivotal role, you will interact directly with customers and retail partners to address account, billing, device, and service inquiries, especially in high-volume scenarios. Success in this position requires outstanding communication abilities, emotional resilience, technological proficiency, and the capacity to maintain professionalism and accuracy in a fast-paced retail environment.Key Responsibilities:Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers within national retail settings.Address inquiries surrounding billing, account modifications, plan adjustments, device assistance, and service issues.Troubleshoot wireless devices and network problems, ensuring optimal feature functionality.Perform efficiently in high-traffic retail environments, sustaining focus, professionalism, and service quality during peak periods and escalated situations.Retail Partner SupportServe as the AT&T subject-matter expert for retail staff and third-party partners.Act as the primary AT&T liaison for these partners, leading in-store support for escalated retail issues.Proactively collaborate with store management to resolve customer concerns, reinforcing partnership alignment and ensuring an exceptional customer experience.Work Environment & Schedule ExpectationsThis position operates in a retail setting, necessitating standing, walking, and active engagement on the sales floor for up to 8 hours daily.Flexibility in schedule is required, including availability for evenings, weekends, and holidays as dictated by business needs.Comfort in busy, customer-facing environments with frequent interaction and problem-solving responsibilities is essential.Operational ExcellenceEffectively navigate multiple systems simultaneously while engaging with customers in real-time.Thoroughly document all customer interactions.Adhere to company policies, compliance regulations, and privacy standards.Achieve or surpass performance metrics, including quality, efficiency, and customer satisfaction scores.Execute and maintain approved planograms for mobile device displays and signage.Maintain inventory accuracy and assist in stock replenishment as needed.
About Our TeamThe Employee Tech Experience (ETX) team is dedicated to enhancing the technological interaction of all OpenAI employees throughout their journey within our organization. Our mission is to facilitate seamless experiences that guide employees at every stage of their career at OpenAI. ETX comprises various disciplines, including IT Support, Logistics, System Operations, and ITAV.About the RoleAs the Executive IT Support Lead, you will be responsible for establishing and managing a premier IT support program tailored specifically for OpenAI executives. Your role will involve designing a scalable program that adapts to the evolving needs of our leadership team while providing direct IT support. You will have the unique opportunity to shape executive support processes with the backing of our IT team to ensure our executives benefit from the most secure and efficient technology solutions.Key Responsibilities:Defining Exceptional Executive IT Support: Utilize your extensive knowledge and experience to enhance Executive IT Support at OpenAI, aligning it with the requirements of our executives.Frontline Executive IT Support: Serve as the primary point of contact for senior leaders and their Executive Business Partners (EBPs), addressing all technology needs while communicating issues, solutions, and timelines effectively.Coordination with IT and Security: Work collaboratively with a diverse team of professionals to ensure that both you and the executives are well-supported and agile.Representing IT Excellence: Proactively identify the emerging needs of executives and assist IT in resolving potential issues before they arise.Qualifications:A minimum of 8 years of experience providing Executive IT Support in high-growth environments.Exceptional communication, troubleshooting, prioritization, coordination, and delegation skills.Proven ability to build trust with executives, business partners, and peers within ETX and IT.
Role Overview metriport is hiring a Customer Support Engineer in San Francisco. This role serves as the first point of contact for clients facing technical issues. The position focuses on resolving customer inquiries quickly and accurately, helping users get the most from metriport’s products. What You Will Do Diagnose and resolve technical questions from customers Communicate clearly with clients to understand their needs and concerns Collaborate with the engineering team to share customer feedback and suggest product improvements Maintain a high standard of service with every client interaction
About the Role Vitalize is hiring a Head of Customer Support to oversee the support team and drive improvements in customer service operations. This role is based at our San Francisco headquarters. What You Will Do Lead and mentor the customer support team, setting clear goals and expectations Design and implement strategies to improve customer satisfaction Refine support processes for greater efficiency Promote a culture focused on learning and continuous improvement Work closely with product and engineering teams to resolve customer issues quickly What We’re Looking For Proven experience managing customer support teams Strong communication and organizational skills Comfort collaborating across departments Ability to drive process improvements and motivate teams
Full-time|$180.2K/yr - $252.3K/yr|On-site|San Francisco, CA
Reddit is a vibrant ecosystem of communities united by shared interests and passions, fostering the most genuine conversations on the internet. With over 100,000 active communities and approximately 116 million unique visitors each day, Reddit stands as a premier source of information. For further details, visit www.redditinc.com.Location: San Francisco (On-site presence required weekly)Position Overview:Are you a seasoned IT Support leader with a knack for building and mentoring high-performing teams? Do you possess the technical expertise to elevate your team's performance? Reddit seeks a passionate Technical Support Operations Manager to enhance our support and operations teams globally. This role collaborates with various departments, including Infrastructure, Security, and People Operations, to streamline workflows, manage ticket escalations, and resolve technical issues. Your team will be responsible for onboarding new employees, provisioning hardware, offering hands-on support, and ensuring compliance with security standards for all Reddit staff—our beloved Snoos.Your Responsibilities (Daily Activities):As a frontline leader, you will make a significant impact by driving high-quality outcomes and nurturing a culture of collaboration and growth. You will consistently align your efforts with our organization’s technical strategy and vision, deploying best practices for support, escalation procedures, and capabilities in partnership with SOS leadership globally. Your approach to management emphasizes the development of your team, and you will mentor them to deliver exceptional experiences for our Snoos.Lead with PurposeYou will be the primary resource for your team, providing guidance and support...
Twitch Interactive, Inc. seeks an AV & IT Support Engineer based in San Francisco, CA. This position centers on providing technical support for the audio-visual and IT systems that power Twitch’s broadcasting and streaming services. Role overview The AV & IT Support Engineer plays a key part in maintaining the technology behind Twitch’s live production. Work includes troubleshooting and supporting equipment to help ensure high production quality and reliable streams for a global audience. What you will do Support and maintain AV and IT systems used in Twitch’s broadcast and streaming operations Help resolve technical issues to keep production running smoothly Contribute to a consistent, high-quality experience for viewers
Full-time|Remote|San Francisco, CA | New York City, NY | Seattle, WA
About the Role Anthropic is looking for a Product Support Manager to oversee customer support efforts and help deliver a smooth experience for users. This position is based in San Francisco, New York City, or Seattle. What You Will Do Lead and manage the support team Develop strategies to improve support operations Implement practices that raise customer satisfaction Focus on solving problems efficiently Promote clear and effective communication within the team and with users Continuously refine support processes for better outcomes Location San Francisco, CA | New York City, NY | Seattle, WA
The complexity of procuring software, services, and tools in the workplace has escalated, even among the most forward-thinking companies. Enterprises globally are spending over $120 trillion annually—more than 30 times the annual consumer e-commerce expenditure—and increasingly depend on vendors to streamline their operations.Founded in 2020, Zip was established to tackle this intricate challenge through an innovative procurement platform designed for a seamless, consumer-style user experience. In just four years, Zip has pioneered a new market segment and become a leading solution in a $50 billion+ total addressable market. Prestigious companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential trust Zip to manage billions in spending.Our exceptional team, with backgrounds in industry-defining companies such as Airbnb, Meta, Stripe, Salesforce, Apple, and Google, backs our mission. With a valuation of $2.2 billion and $370 million in funding from esteemed investors like Y Combinator, Tiger Global, BOND, DST Global, and CRV, we are committed to developing cutting-edge technology, expanding into new global markets, and delivering remarkable value to our clients. Come be a part of our journey!This position is hybrid, requiring you to be in our San Francisco office three days a week.
Join Cloudflare as a Technical Support Manager, where you'll lead a team dedicated to providing top-notch support to our global customers. In this role, you will be responsible for overseeing support operations, ensuring customer satisfaction, and driving continuous improvement in service delivery. Your leadership will be pivotal in fostering a customer-centric culture and enhancing our technical support processes.
About Our TeamAt Chef Robotics, we are dedicated to revolutionizing the integration of intelligent machines into the physical realm. The emergence of AI technologies, such as LLMs like ChatGPT, demonstrates the profound transformations that artificial intelligence can bring. However, we firmly believe that the greatest impact of AI will be realized in sectors like manufacturing, food, and transportation, which collectively contribute to approximately 90% of the global GDP. Our journey begins within the food industry, with an ambitious vision to deploy intelligent robots across commercial kitchens worldwide. We have secured several long-term contracts with prominent food enterprises and are rapidly expanding. Our growth is supported by esteemed investors including Kleiner Perkins, Construct, Bloomberg BETA, and Promus Ventures. Join a talented team comprising experts from leading tech firms such as Cruise, Zoox, Google, Verb Surgical, Tesla, Nuro, Vicarious, Amazon Robotics, Strateos, Built Robotics, Facebook, Plenty, Yelp, and Microsoft.The RoleChef Robotics is seeking highly motivated Systems Support Engineers to be a crucial liaison between our clients and engineering teams. In this pivotal position, you will engage directly with customer operations teams to identify on-site issues, efficiently triage incoming support tickets, gather relevant data, diagnose problems, and implement solutions or workarounds. When escalations arise, you will take the lead in collaborating with Engineering to address them. In addition, you will perform fieldwork to execute repairs, deploy fixes, and ensure both resolution and customer satisfaction. You will also work closely with our sales team to optimize current performance and innovate new functionalities for our robots, facilitating growth with existing clients.This position offers a unique chance to leverage your technical knowledge and enthusiasm for robotics, making a tangible impact on Continuous Improvement and Chef's revenue. You will manage key relationships with our customers, directly influencing the company's success. If you are passionate about tackling challenging technical issues in a customer-focused role and thrive in the fast-paced environment of a startup, we encourage you to apply. Please be aware that this role requires you to spend at least 50% to 75% of your time at customer facilities.
Full-time|Remote|San Francisco, CA, US; Remote, US
Join Pinterest as a Senior Strategic Sourcing Specialist in our Corporate Services & Support team. In this pivotal role, you will leverage your expertise to drive strategic sourcing initiatives, optimize supplier relationships, and contribute to our overall procurement strategy. Your analytical skills will help identify opportunities for cost savings and efficiency improvements.
Join our dynamic team at StemXpert1 as a Desk-Side Support/Desktop Technician. In this pivotal role, you will be the first line of support for our users, ensuring that all desktop-related issues are resolved promptly and efficiently. Your expertise will help maintain optimal performance across all systems and devices.As a key member of our IT support team, you will provide hands-on technical support, troubleshoot hardware and software issues, and assist in the implementation of new technologies. Your proactive approach will be instrumental in enhancing user satisfaction and productivity.
