IT Support Analyst

About the Company:Avomind stands as a premier managed IT and cybersecurity provider in Australia and New Zealand, founded in 2015. With a global workforce exceeding 400 professionals, we serve as a pivotal technology partner, guiding organizations through the complexities of the modern threat landscape. Our expertise lies in integrating robust IT and cloud m…

Join our esteemed IT infrastructure support team as an IT Support Engineer and play a vital role in ensuring the continuous operation of state-of-the-art systems that bolster national infrastructure. Your contributions will help maintain the operational uptime of critical biometric devices located at strategic sites. You'll join a dedicated team committed to the smooth functioning of essential systems around the clock. Key Responsibilities:System Implementation & Configuration: Support the deployment and configuration of PCs, workstations, operating systems, applications, and associated peripherals for project teams.On-Site IT Support: Deliver first-line on-site IT assistance on a 24/7 rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring the operational integrity of crucial systems.Troubleshooting & Escalation: Analyze and resolve technical issues, providing timely updates to the Project Manager regarding significant escalations.Proactive System Monitoring: Conduct daily health checks and inventory evaluations to avert downtime and confirm all systems and devices remain operational.Technical Support Expertise: Leverage your practical experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment.Why Work With Us?Enhance your hands-on experience with advanced biometric devices essential for national security.Hone your troubleshooting capabilities while ensuring uptime in high-stakes, mission-critical settings.Gain insights into navigating SLAs and KPIs, crucial for delivering premier service.Advance into leadership positions, managing a team responsible for IT support in critical environments.Shift Allowance: Receive additional compensation for working on a rotational schedule.Transport Allowance: Benefit from a transport allowance to facilitate your commuting.Standby Allowance: Compensation is provided for standby duties.Public Holiday Pay: Enjoy extra remuneration for work conducted on public holidays.If you are motivated by the challenge of maintaining systems that are vital to national operations and wish to advance your career in IT support, this opportunity is for you!

Join us as an IT Support Engineer at NCS, where you will play a vital role in ensuring the seamless operation of IT services for our clients. In this dynamic position, you will troubleshoot technical issues, provide exceptional customer support, and collaborate with cross-functional teams to enhance our IT infrastructure.

We are searching for a dedicated IT Onsite Support Specialist to manage daily IT operations with a focus on resolving end-user requests and incidents. The perfect candidate will exhibit exceptional technical expertise, a customer-centric mindset, meticulous attention to detail, strong problem-solving skills, and the ability to multitask in a fast-paced environment.Key Responsibilities:Conduct second-line investigations and diagnoses for IT-related issues.Resolve and close incidents/service requests according to help desk protocols within specified timelines.Escalate unresolved incidents/service requests promptly as per agreed timelines.Document relevant incident/service request details in accordance with help desk procedures.Maintain communication with clients regarding the progress of incidents.Troubleshoot and resolve desktop incidents and VIP requests.Ensure tickets are consistently updated until resolution.Collaborate with clients, internal IT support teams, and third-party providers as required.Coordinate with vendors for hardware repairs.Perform staging of PCs and laptops.Execute IMAC (Install, Move, Add, and Change) activities.Manage mobile phone requests, including corporate SIM cards.Support trading markets with their specific workstation setups and requirements.Assist night desk personnel working outside of regular office hours.Prepare video conferencing setups as requested.Contribute to special event support.Create and maintain thorough documentation.Regulatory Responsibilities:Ensure ethical behavior within your area of responsibility by demonstrating values such as honesty, integrity, due diligence, fair dealing, and compliance with relevant laws and regulations.

Join our dynamic team at Accion Labs as a Desktop Support Specialist, where you will play a crucial role in ensuring our IT systems run smoothly and efficiently. Your responsibilities will include diagnosing and resolving hardware and software issues, providing exceptional customer service, and assisting users with technical challenges. You will be part of a collaborative environment, working closely with other IT professionals to enhance the overall user experience.

Join a prominent player in the cargo industry as an IT Support Specialist. We are seeking a dedicated professional who is eager to provide exceptional IT support to enhance our operational efficiency.Key Responsibilities: Deliver on-site IT support for computers, mobile devices, tablets, and printers. Assist with remote switch configurations and testing. Facilitate the disconnection, dismounting, and mounting of switches to racks, as well as patching and cabling, in collaboration with local service providers. New graduates are encouraged to apply.

About Chalk Chalk is revolutionizing the data platform that drives the future of machine learning applications. By dismantling complexity, latency, and scalability challenges, we empower ML capabilities to flourish. Our platform merges the performance of Rust with intuitive tools that developers adore. Leading enterprises rely on Chalk for a variety of solutions, including preventing fraudulent credit card transactions, verifying identities, and optimizing clean energy capture. Recently, we secured a $50 million Series A funding round, spearheaded by Felicis. About the Role As a Support Engineer at Chalk, you will serve as our premier technical support specialist, ensuring that customers enjoy outstanding experiences with our products. You will engage directly with clients across various sectors, including finance, healthcare, and e-commerce, assisting them in troubleshooting and enhancing their use of Chalk's platform. This position offers a unique chance to gain profound insights into our technology while collaborating closely with our Engineering and Forward Deployed Engineering teams, significantly contributing to customer satisfaction and product excellence. What You Will Do Deliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues. Partner with Engineering to escalate and effectively address complex problems. Acquire extensive product knowledge to help customers derive maximum value from Chalk. Document solutions, create knowledge base articles, and share insights to mitigate recurring issues. Spot opportunities to improve product reliability, usability, and overall customer satisfaction. What We Are Looking For A technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, problem-solving, and analytical abilities. Exceptional written and verbal communication skills. Capability to collaborate effectively with both technical and non-technical teams. Prior experience in customer-facing technical roles is highly valued. Bachelor's degree in Computer Science or a related field.

Join our distinguished IT infrastructure support team as an IT Support Engineer, where your contributions will be pivotal in maintaining the operational continuity of advanced biometric systems that underpin national infrastructure. This role offers an exciting opportunity to ensure that essential systems remain functional around the clock, supporting critical operations at key locations. Roles & Responsibilities: System Implementation & Configuration: Help install and configure PCs, workstations, operating systems, applications, and peripheral devices to assist project teams. On-Site IT Support: Deliver first-level on-site IT support on a rotational shift basis, including public holidays (7 am to 3 pm / 3 pm to 11 pm), to ensure essential systems remain operational. Troubleshooting & Escalation: Diagnose and resolve technical issues, providing updates to the Project Manager for significant escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and ensure all systems are fully operational. Technical Support Expertise: Leverage your experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Join Us? Gain invaluable hands-on experience managing and maintaining state-of-the-art biometric devices critical to national security. Enhance your troubleshooting skills while ensuring uptime in fast-paced, mission-critical settings. Learn to manage SLAs and KPIs, crucial for delivering top-notch service. Progress into a leadership role, guiding a team in providing IT support services in essential environments. Shift Allowance: Enjoy benefits for working on a rotating schedule. Transport Allowance: Receive compensation for your commuting expenses. Standby Allowance: Earn additional pay for standby duties. Public Holiday Pay: Benefit from extra pay during public holidays. If you are motivated by the challenge of maintaining systems that are vital to national operations and wish to advance your career in IT support, we invite you to apply!

Are you eager to play a pivotal role in the seamless operation of advanced systems that bolster national infrastructure? Join our esteemed IT infrastructure support team as an IT Support Engineer, where you will ensure the operational uptime of essential biometric devices located at key sites. You’ll become a vital member of a dedicated team committed to maintaining critical systems around the clock. Key Responsibilities: System Implementation & Configuration: Assist with the installation and setup of PCs, workstations, operating systems, applications, and associated peripheral devices to support project teams effectively. On-Site IT Support: Deliver first-level on-site IT support on a 24/7 rotational shift basis, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring the operational continuity of critical systems. Troubleshooting & Escalation: Investigate and resolve technical issues, providing timely updates to the Project Manager regarding major escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and guarantee all systems and devices are functioning optimally. Technical Support Expertise: Leverage your hands-on experience to troubleshoot and maintain PCs, peripherals, and applications in a Windows environment. Why Join Our Team? Gain hands-on experience in managing and maintaining advanced biometric devices critical to national security. Enhance your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments. Learn to navigate SLAs and KPIs, essential for delivering top-tier service. Advance into a leadership role, overseeing a team responsible for IT support services in critical settings. Shift Allowance: Enjoy additional compensation for working on a rotating schedule. Transport Allowance: Receive support for commuting expenses. Standby Allowance: Compensated for standby duties. Public Holiday Pay: Earn extra pay for working on public holidays. If you are motivated by the challenge of maintaining essential systems that keep the nation functioning and wish to develop your career in IT support, this is your chance!

Join our dynamic team as an IT Support/Desktop Engineer, where you will serve as the primary point of contact for our valued customers. In this role, you will be responsible for delivering swift and effective IT support, addressing a myriad of technical issues and inquiries. Additionally, you will ensure that all software, licenses, and operations adhere to established standards.Deliver exceptional End User Support with a focus on Client Management.Diagnose and troubleshoot client platform-related issues efficiently.Respond promptly to incidents, conducting investigations and providing both temporary and permanent solutions. Keep relevant parties updated on status.Manage service requests related to client platforms.Monitor service levels, document configurations, and generate regular reports for stakeholders.Participate in client platform implementation and upgrade projects.Coordinate with vendors for hardware replacements.Oversee asset management and ensure asset records are up to date.Manage user accounts, including password creation, resets, and deletions.Administer local server operations to support software distribution and patch management.Drive client platform implementation and upgrades.Ensure that deliverables align with service level requirements and propose action plans when necessary.Establish best practices for facility management to maintain operational consistency across teams.Submit regular progress reports.

Join our dynamic team as an Application Support Engineer at AvePoint, where we prioritize innovation and exceptional customer service. We are looking for enthusiastic individuals with strong communication skills, a passion for learning new technologies, and a proven ability to deliver outstanding customer support. In this role, you will have the opportunity to tackle diverse challenges in various IT environments, rapidly enhancing your technical and interpersonal skills.Your Role: As an Application Support Engineer, you will provide Level 1 and Level 2 support to our valued clients. Your main responsibilities will include acting as the primary contact for troubleshooting reported issues, working closely with our R&D team to conduct initial investigations, replicating reported problems, and communicating your findings to support engineers and quality assurance teams to facilitate effective bug resolution.Key Responsibilities:Serve as the main point of contact for project-specific customer inquiries and issues, taking ownership to ensure timely resolutions.Ensure customer satisfaction through effective project support and maintenance.Gather information and conduct thorough analysis, diagnosis, and troubleshooting.Adhere to service level agreements (SLAs) for response times, troubleshooting, and root cause analysis.Communicate effectively with customers and internal teams regarding necessary bug fixes.Monitor the status of reported issues and ensure their timely resolution.Continuously assess and improve existing processes to enhance customer support.

Are you prepared to make a significant impact by ensuring the seamless functioning of advanced systems that underpin national infrastructure? Join our distinguished IT infrastructure support team as an IT Support Engineer, where your contributions will help maintain the operational integrity of essential biometric devices at strategic locations. You will be part of a vibrant team committed to ensuring critical systems operate smoothly, round the clock. Roles & Responsibilities: System Implementation & Configuration: Assist with the setup and configuration of computers, workstations, operating systems, applications, and related peripherals to support project teams. On-Site IT Support: Deliver first-level on-site IT support on a 24/7 rotational basis, including public holidays (10 am to 10 pm / 10 pm to 10 am), to ensure the operational uptime of vital systems. Troubleshooting & Escalation: Analyze and resolve issues, providing timely updates to the Project Manager regarding critical escalations. Proactive Monitoring: Conduct daily health checks and inventory evaluations to avert downtime, ensuring all systems and devices are fully operational. Technical Support Skills: Leverage your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Join Us? Acquire hands-on experience in managing and maintaining advanced biometric devices pivotal to national security. Enhance your troubleshooting abilities while ensuring uptime in time-sensitive, mission-critical settings. Learn to navigate service level agreements (SLAs) and key performance indicators (KPIs) that are essential for delivering top-tier service. Advance into a leadership role, overseeing a team responsible for providing IT support services in critical environments. Shift Allowance: Enjoy shift allowances for working on a rotating schedule. Transport Allowance: Receive a transport allowance to meet your commuting needs. Standby Allowance: Compensation for standby duties. Public Holiday Pay: Additional pay for working on public holidays. If you are motivated by the challenge of maintaining essential systems that keep the nation operational and wish to advance your career in IT support, this opportunity awaits you!

Technical Support EngineerPosition OverviewAt Genetec, we leverage innovative software tools to diagnose and resolve complex technical challenges and service disruptions, significantly enhancing customer satisfaction. This position plays a crucial role in delivering prompt and accurate technical support based on a deep technical understanding of Genetec solutions.You will be responsible for various tasks, including onsite field support, in collaboration with the internal technical support team and R&D engineers.Main Responsibilities■ Technical Support Duties· Utilize software tools to diagnose and resolve technical issues.· Provide clear and concise technical explanations to customers.· Implement problem-solving based on established processes.· Swiftly escalate significant customer issues through appropriate channels.· Collaborate with other technical support personnel and R&D engineers to resolve issues.· Build and maintain trust with new and existing customers.· Acquire and maintain extensive knowledge of Genetec solutions.· Contribute to support process improvements and software enhancements.· Assist in creating technical documentation and knowledge base articles.· Properly record customer issues in ticketing systems and CRM tools.■ Field Support Duties· Install, audit, assess, maintain, and provide technical support for Genetec systems at client sites.· Conduct Proof of Concept (PoC), onsite technical support, system deployments, onboarding, training, audits, and assessments.· Act as the technical liaison between Genetec and customers.· Organize product and feature requirements based on customer feedback and assist in development.· Provide technical consultations regarding strategic planning, best practices, upgrades, and concerns.· Offer flexible technical consulting for software implementation, integration, training, and change requests.Application Qualifications· Graduated from a technical school or possess a Bachelor's degree in Computer Science, Computer Engineering, Electronic Engineering, or a related field.· Initial experience in similar roles (support, IT, networking, etc.).· Strong analytical and troubleshooting skills related to hardware and software.· Ability to act flexibly and proactively while managing multiple tasks and priorities.· Experience in customer relations, technical support, or project management.· Willingness to learn new technologies and grow with software evolution.· Ability to work independently while valuing teamwork.· Experience in physical security (video surveillance, access control systems).· CCNA certification is a plus.· Proficient in English communication (both verbal and written).· Must possess a valid driver's license and passport, with the ability to travel up to 35%.Technical Skills· Knowledge of Windows OS (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) and troubleshooting skills.· Advanced understanding of networking and IP protocols.· Experience in configuring and troubleshooting network devices such as switches and routers.· Operational experience with IP-based video security systems (CCTV) or access control.· Experience using SQL databases.· Understanding of TCP/IP/UDP protocol stacks.· Knowledge of network storage (SAN, NAS, iSCSI) principles and best practices.· Basic understanding of server virtualization.Preferred Skills and Experience· Previous experience in a similar technical support role.

Join Accion Labs as a Desktop Support Lead, where you will play a critical role in maintaining and enhancing our IT support services. In this position, you will lead a team of support specialists, ensuring that all hardware, software, and network issues are resolved promptly and efficiently. You will be responsible for overseeing the daily operations of the support team, implementing best practices, and providing exceptional service to our employees.

Join our dynamic team at Accion Labs as a Production Support Specialist. In this role, you will be responsible for ensuring the seamless operation of our production systems, troubleshooting issues, and providing exceptional support to our clients. Your expertise will contribute to maintaining high availability and performance of our services.

Join Accion Labs as an ACI Universal Payment Development Support Specialist and be part of a dynamic team dedicated to enhancing payment solutions. In this role, you will leverage your expertise to support the development and implementation of ACI Universal Payment systems, ensuring seamless transactions and optimal performance for our clients.

About AlphaSense: AlphaSense is the trusted partner for the world's leading organizations, providing them with the tools to reduce uncertainty in their decision-making process. Our innovative platform harnesses advanced AI technology to deliver critical insights from a vast array of verified public and private information, including equity research, company filings, event transcripts, expert calls, news articles, trade journals, and proprietary research content.In 2024, AlphaSense enhanced its capabilities by acquiring Tegus, furthering our mission to empower professionals with AI-driven market intelligence. Together, we will drive growth, foster innovation, and expand our content offerings, enabling users to discover comprehensive insights from thousands of data sets. Trusted by over 6,000 enterprise clients, including a significant portion of the S&P 500, AlphaSense was founded in 2011 and is headquartered in New York City, with a global workforce of more than 2,000 employees and offices located in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join us in our journey!About the Team:Our Customer & Product Support (C&PS) team operates at the intersection of sales, customer success, and technical support. Through collaboration and teamwork, we aim to drive positive outcomes for our clients while ensuring seamless access to and optimal use of AlphaSense's leading market platform and products. We are dedicated to enhancing every user's experience by consistently delivering prompt and knowledgeable assistance. Our C&PS team is globally distributed across the U.S., U.K., India, and Singapore.About the Role: We are excited to invite applications for the position of Associate, Customer & Product Support to join our rapidly growing C&PS team at AlphaSense. This role requires combining technical proficiency with a deep understanding of our users across various segments and business units to ensure they derive maximum value from our platform. The C&PS team is essential in providing exceptional customer service, which is vital for nurturing the health of both prospects and customers. As a pivotal member of the team, you will lead initiatives to boost usage and engagement while collaborating closely with our product management and engineering teams.

Join Wise as an Enterprise Technical Support Engineer and become a crucial part of our dynamic support team. In this role, you will leverage your technical expertise to assist our enterprise clients in navigating and optimizing their use of Wise's innovative financial solutions.Your responsibilities will include troubleshooting complex technical issues, providing outstanding customer service, and ensuring our clients achieve their desired outcomes. You will work closely with various teams to enhance product functionality and user experience.

Role overview The Product Support Specialist role at Anthropic centers on assisting customers in Singapore with questions and concerns about Anthropic’s products. Success in this position means communicating clearly and helping users get the most from their experience. The team values consistent, thoughtful support and a focus on making things better for customers. What you will do Answer customer questions about product features, troubleshooting steps, and general usage. Work directly with customers to resolve issues and support their satisfaction. Pass along feedback and insights from customers to internal teams, contributing to product improvements. Location This role is based in Singapore.

Constructor Knowledge is hiring a Senior VIP IT Support Analyst in Singapore. This position takes ownership of the technology environment supporting the CEO, executive team, and their families, spanning private residences and offices in Singapore and EMEA. The role is hands-on, covering IT infrastructure, devices, connectivity, and physical security systems to ensure reliable service at all times. Key responsibilities Maintain smooth, validated technology environments at multiple sites. Support laptops, tablets, mobile devices, AV equipment, and Zoom Rooms. Troubleshoot Microsoft 365, Teams, Zoom, Windows, macOS, and mobile platforms. Design, implement, and manage complex network infrastructures across locations, including LAN/WAN, managed switches, Wi-Fi, firewalls, and network segmentation. Set up and support satellite connectivity solutions such as Starlink for maritime and remote properties. Oversee physical security systems, including CCTV, IP cameras, NVRs, and access controls for all properties. Deliver prompt, on-demand support to executive family members for personal devices and home office setups. Install and configure technology equipment at residences. Ensure secure and functional setups during business travel, including in hotels, vehicles, and yachts. Manage IT assets across all locations: track device inventories, software licenses, and subscriptions, and lead proactive refresh cycles. Implement and maintain cybersecurity protocols suitable for high-profile individuals, including endpoint protection, MDM, firewall settings, anti-malware solutions, and secure VPNs. Test equipment and conferencing systems proactively before meetings and events. Maintain thorough documentation of system configurations, operational procedures, and issue resolutions for all locations. Participate in an on-call rotation to provide urgent support outside normal business hours according to a structured agreement. Role overview This role requires a proactive approach and the ability to work independently. The Senior VIP IT Support Analyst ensures that executives and their families experience minimal disruption, whether in the office, at home, or while traveling. The position involves both technical depth and a strong service mindset, with a focus on confidentiality and reliability.