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Join fuku as a Senior Backend Engineer and play a pivotal role in designing and managing scalable, distributed systems and microservices that power our innovative platform. You will leverage your expertise in Go or Python to develop robust backend solutions, ensuring that our service architecture remains both reliable and efficient. If you are passionate about creating resilient backend services and have a minimum of 3 years of experience in backend development, we want to hear from you!
Join fuku as a Senior Backend Engineer and play a pivotal role in designing and managing scalable, distributed systems and microservices that power our innovative platform. You will leverage your expertise in Go or Python to develop robust backend solutions, ensuring that our service architecture remains both reliable and efficient. If you are passionate abo…
KnowBe4 is a provider of Human Risk Management solutions, working with more than 70,000 organizations worldwide. Based in Singapore, the company has over 15 years of experience helping businesses protect their workforce and AI systems. Since 2016, KnowBe4 has included AI in its security offerings, aiming to set industry standards. Its HRM+ solution brings together risk intelligence, technical safeguards, and customized training to help organizations strengthen security culture and address human risk. This approach also supports defenses against deepfakes and new threats driven by AI. KnowBe4 emphasizes both cybersecurity and environmental responsibility, viewing resilience as the protection of people, data, and the planet.
Full-time|On-site|Singapore, South West, Singapore
Join our elite IT infrastructure support team as an IT Support Engineer and play a pivotal role in maintaining the operational uptime of mission-critical biometric devices across key locations. Your expertise will ensure the seamless functioning of high-tech systems that support our national infrastructure, contributing significantly to public safety. Key Responsibilities: System Implementation & Configuration: Support the installation and configuration of PCs, workstations, operating systems, applications, and peripheral devices. Critical On-Site IT Support: Deliver first-level on-site IT support on a 24/7 rotational shift basis, including holidays, to ensure essential systems remain operational. Troubleshooting & Escalation: Proactively address and resolve technical issues while providing timely updates to the Project Manager on major escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to mitigate downtime and maintain operational efficiency. Technical Support Expertise: Leverage your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Join Our Team? Gain valuable experience managing advanced biometric devices critical to national security. Enhance your troubleshooting skills in a dynamic, mission-critical environment. Learn to navigate SLAs and KPIs to ensure top-tier service delivery. Advance into a leadership role overseeing IT support services in essential environments. Shift Allowance: Benefit from additional compensation for working on a rotating schedule. Transport Allowance: Receive support for your commuting expenses. Standby Allowance: Compensation is provided for standby duties. Public Holiday Pay: Earn extra pay for working on public holidays. If you are passionate about maintaining vital systems that uphold national operations and seek to advance your career in IT support, we encourage you to apply!
Full-time|On-site|Tanah Merah, Harbourfront and Marina Bay, North East, Singapore
Join our world-class IT infrastructure support team as an IT Support Engineer and play a pivotal role in ensuring the seamless operation of cutting-edge systems that underpin national infrastructure. You will be instrumental in maintaining the operational uptime of critical biometric devices located at strategic sites. Become a part of a vibrant team dedicated to keeping essential systems functioning flawlessly, around the clock.Key Responsibilities: System Implementation & Configuration: Support the installation and configuration of PCs, workstations, operating systems, applications, and peripheral devices to assist project teams. Critical On-Site IT Support: Deliver first-level on-site IT support on a rotational shift basis, which includes public holidays (7 am to 3 pm / 3 pm to 11 pm), guaranteeing the operational uptime of vital systems. Troubleshooting & Escalation: Diagnose and resolve issues, providing timely updates to the Project Manager regarding significant escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and ensure all systems and devices are fully operational. Technical Support Expertise: Leverage your practical experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Choose Us? Acquire hands-on experience with advanced biometric devices essential for national security. Enhance your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical settings. Learn to manage SLAs and KPIs, crucial for delivering top-tier service. Advance into leadership roles, supervising a team that provides IT support services in critical environments. Shift Allowance: Receive attractive shift allowances for working on a rotating schedule. Transport Allowance: Enjoy a transport allowance to facilitate your commuting needs. Standby Allowance: Compensation for standby duties will be provided. Public Holiday Pay: Benefit from additional pay on public holidays. If you are motivated by the challenge of maintaining systems that are vital for national operations and eager to advance your career in IT support, we invite you to apply!
Accion Labs is seeking a dedicated and experienced Production Support Lead to join our dynamic team in Singapore. In this role, you will be responsible for overseeing production support activities, ensuring optimal performance and availability of our systems. Your expertise will be crucial in troubleshooting issues, coordinating with development teams, and implementing solutions that enhance user experience and system stability.
Join Accion Labs as a Desktop Support Specialist, where you'll play a crucial role in ensuring our users have seamless access to technology. You will provide technical assistance, troubleshoot issues, and deliver exceptional customer service to enhance the user experience.
Role overview nascompany seeks a Head of Customer Support to lead its customer support team in Singapore. This position sets the direction for service delivery and plays a key role in shaping the customer experience. The focus is on upholding high standards, fostering improvement, and encouraging fresh ideas within the team. What you will do Create and roll out strategies to guide customer support operations Supervise team performance, providing coaching and support to help staff reach service goals Collaborate with other departments to boost customer satisfaction and address client needs Lead projects that enhance the customer journey and reinforce nascompany’s reputation for service Impact This leadership role shapes how clients interact with nascompany’s products and services. The Head of Customer Support sets the standard for service quality and leads efforts to continuously improve the customer experience.
Role Overview Crypto is hiring a Security IT Support Engineer in Singapore. This role focuses on protecting the company’s IT systems and strengthening security across the organization. The Security IT Support Engineer works closely with teams from different departments to spot vulnerabilities and put practical solutions in place. Main Responsibilities Monitor and safeguard IT infrastructure against threats Identify security gaps and recommend improvements Collaborate with colleagues to implement security measures Support daily IT operations with an emphasis on security Location This position is based in Singapore.
Full-time|On-site|Serangoon North, North East, Singapore
About Xcellink Xcellink delivers comprehensive data center services with a focus on secure and reliable operations. The team values expertise and a proactive approach to protecting information systems. The company is seeking a Data Center Support Specialist based in Serangoon North, North East, Singapore. Role Overview The Data Center Support Specialist plays a key part in maintaining secure, smooth data center operations. This role involves direct interaction with both systems and people, supporting daily activities and upholding strict protocols. Main Responsibilities Colocation Room Management: Patrol the colocation area on a set schedule, document the state of critical zones, and report or address any irregularities. Visitor Assistance: Guide visitors who lack Personal ID cards, helping them obtain support and directions as needed. Monitoring System Oversight: Respond promptly to alarms from the customer device monitoring system and take appropriate corrective actions. Data Center Access Management: Review and process pre-entry requests from staff and customers, ensuring all access protocols are followed. Shipping Oversight: Receive, verify, and register shipping requests; store and tag parcels; coordinate with delivery companies as required. Receiving Coordination: Manage receiving applications, verify schedules, accept parcels, store them, and distribute to customers. Facility Management: Organize and manage facility usage schedules to support smooth operations and make the best use of resources. Rental Item Supervision: Check nightly on the availability and condition of rental items such as tools and monitors, arranging cleaning or repairs as necessary. Carry-in/Carry-out Management: Oversee the intake, verification, and scheduling of carry-in and carry-out requests, ensuring proper documentation is maintained. Remote Hands Services: Provide remote assistance for customer requests received by call or email, confirm all conditions are met before performing tasks, and log activities for billing. Customer Notifications: Keep customers informed about system updates and operational changes on a regular basis.
Join our dynamic team at Accion Labs as a Support Analyst, where you will play a crucial role in providing exceptional support to our clients. You will be responsible for troubleshooting issues, ensuring customer satisfaction, and contributing to the continuous improvement of our services.
We are looking for a talented and experienced Support Bar Analyst to lead first and second line support operations across our global studios. This pivotal role involves ensuring the delivery of exceptional IT support and service desk operations at our Singapore office, enabling our team to provide efficient and effective services to our internal users. If you possess outstanding communication and leadership skills and thrive in a fast-paced, dynamic environment, we want to hear from you!Key Responsibilities:Serve as the primary support contact for local and time zone-based employees.Respond to customer inquiries via email, walk-ups, and chat with professionalism and promptness.Diagnose and troubleshoot issues related to our products and services using appropriate software and databases.Maintain detailed records of customer interactions and resolutions through call logs and ticketing systems.Collaborate with cross-functional teams to identify and resolve technical issues.Stay updated on industry trends and contribute to continuous improvement initiatives within the Helpdesk and customer service workflows.Escalate urgent issues to the appropriate parties as necessary.Ensure compliance with service level agreements (SLAs) and provide an outstanding user experience.Manage IT assets in the local office to maintain high standards.Ensure compliance with relevant regulations regarding workplace services, health and safety, and environmental management.Work alongside senior leadership and stakeholders to foster a culture of innovation, continuous improvement, and learning throughout the organization.
Join the forefront of cloud networking and security!Cato Networks is pioneering the integration of enterprise networking and security into a single, centralized, global cloud service. Spearheaded by industry leader Shlomo Kramer, Cato's groundbreaking technology has created a new product category known as 'SASE,' projected to reach $28.5 billion by 2028. This is your chance to become part of a revolutionary company that is rapidly advancing towards global market leadership in enterprise networking and secure cloud platforms. Don't let this opportunity pass you by! The Product Support Manager will oversee a high-performing Technical Support team dedicated to delivering exceptional service for all Cato products. This role requires a dynamic leader who is passionate about guiding a team of skilled Support Engineers while also spearheading strategic transformation initiatives. The ideal candidate will be responsible for developing and implementing top-tier technical support services, creating knowledge base content, and establishing best practices to ensure unparalleled service delivery. Reporting to the Director of Product Support for the APJ region, this role will manage daily operations related to deployment, integration, and overall product support, working closely with various teams to address customer concerns and enhance the customer experience.
A leading teacher training institute is expanding its team and is seeking dedicated ICT Support Engineers to join their organization. The ICT Support Engineers will report directly to the IT Service Delivery Manager within the Service Management Department. The primary role involves engaging with customers to understand and fulfill their IT service needs, providing ICT support to various stakeholders, diagnosing issues, proposing suitable solutions, and escalating matters to suppliers as necessary. Additionally, this role will focus on managing IT assets, developing essential technical knowledge, ensuring rapid resolution of equipment and service failures, and collaborating closely with the service desk team, engineers, and management to ensure optimal operations and excellent end-user satisfaction.Key Responsibilities:Address customer service calls and inquiries related to all IT issues and complaints in a professional and pleasant manner.Collaborate with the IT Service Desk and technical support teams to deliver high-quality IT customer service to the NIE, ensuring efficient and seamless service delivery to the NIE community.Fulfill service requests and provide technical support for IT incidents through various customer contact points by engaging in technical analysis and resolution.Generate valuable insights for service improvement by analyzing issues encountered at the Service Desk.Meet Service Level Agreement (SLA) targets by tracking assigned tasks and providing timely reports.Document IT-related problems and resolution procedures in a Knowledge Base for future reference.Maintain a centralized database of IT assets.Monitor asset performance and suggest corrective measures.Identify opportunities to enhance the efficiency of unused or underutilized technology assets to maximize return on investment.Review asset policies and recommend potential adjustments.Engage in IT-related initiatives and projects that promote greater efficiency and effectiveness within the division.Contribute to the continuous improvement of IT services and processes by participating in ideation activities or project groups.
We are seeking a dedicated and detail-oriented Production Support Analyst to join our dynamic team at Accion Labs. In this role, you will be responsible for ensuring the smooth operation of production processes, troubleshooting issues, and providing timely support to our clients.Your expertise will be instrumental in enhancing our production capabilities and driving efficiency. The ideal candidate will possess strong analytical skills, a proactive approach to problem-solving, and a commitment to delivering exceptional service.
Join our dynamic team as an Integration Support Consultant, where you will play a pivotal role in ensuring seamless integration of our innovative solutions. In this contract position, you will work closely with clients to troubleshoot issues and enhance system functionalities, thereby contributing to overall client satisfaction.
Join our dynamic team as a Senior Software Engineer, where you will play a pivotal role in developing innovative and intelligent solutions that facilitate data-driven analysis and decision-making. As part of a multi-disciplinary product development team, you will leverage your extensive expertise in full-stack web development to spearhead complex technical projects. Your contributions will empower analysts and decision-makers in formulating strategic operations critical to enhancing Singapore's national security.
Join our dynamic team at NCS as a Desktop Support Engineer (EUSS) where you will be integral in providing exceptional technical support and ensuring seamless operations for our clients. You will be responsible for troubleshooting hardware and software issues, maintaining computer systems, and assisting users with their tech-related inquiries. This role offers a fantastic opportunity for those eager to kickstart their IT career in a vibrant and collaborative environment.
Welcome to the forefront of cloud networking and security!Cato Networks is revolutionizing the way enterprise networking and security are delivered by merging them into a single, centralized global service via the cloud. Founded by industry leaders including Shlomo Kramer, who has a rich history with Check Point and Imperva, our innovative technology has paved the way for a new market segment known as SASE, which Gartner predicts will grow to $28.5 billion by 2028.Join us on this exciting journey as we build a state-of-the-art enterprise network and secure cloud platform, positioning ourselves as the global market leader!The Support Delivery Manager (SDM) plays a critical role in fostering customer success by ensuring unparalleled support experiences for up to four strategic accounts. As the primary advocate for our clients, the SDM collaborates with various teams to oversee support operations, align on strategic goals, and guarantee clients derive maximum value from our offerings.By staying abreast of ticket statuses, facilitating solutions, and maintaining proactive communication, the SDM utilizes their technical expertise to troubleshoot issues, identify trends, and guide customers through challenges. They serve as the primary escalation point, conduct regular check-ins, and nurture strong relationships to ensure seamless collaboration.Key Responsibilities:Act as the main point of contact for up to four accounts, cultivating and sustaining robust, long-term relationships with key stakeholders.Conduct regular technical reviews to evaluate support trends, ticket resolution progress, and significant issues, driving continuous improvement and maximizing product value realization.Provide overarching oversight, coordination, and comprehensive supervision of the tickets managed across teams, including ILMM, NOCaaS, MDR, and Support.Monitor open support tickets for assigned accounts, ensuring timely resolutions in accordance with SLAs and tracking trends.Continuously evaluate ticket handling efficiency, response times, and resolution quality, proposing process enhancements to boost support effectiveness.Facilitate communication between Support, Engineering, and Product teams to expedite issue resolution.Serve as the primary escalation point for urgent customer issues, ensuring that resolution efforts are aligned with business impact and urgency.
Join Accion Labs as a Java Support Analyst, where you will play a crucial role in assisting clients with technical issues related to Java applications. Your expertise will help ensure that our systems run smoothly and efficiently, contributing to the overall success of our projects.
Overview We are looking for enthusiastic and approachable individuals with exceptional communication abilities, a drive to learn and leverage new technologies, and a proven history of delivering outstanding customer service. In this role, you will have the chance to work within diverse and demanding IT environments, rapidly enhancing your IT expertise and communication skills. Your Role As an Onsite Technical Support Engineer, you will be responsible for onsite implementations, troubleshooting technical challenges, collaborating closely with our Support and R&D teams, and providing prompt customer feedback and solutions. You will also maintain software applications and infrastructure, among other responsibilities. Key Responsibilities: Serve as the primary point of contact for project-specific customer technical inquiries, taking ownership of issues until resolved. Ensure customer satisfaction during project support and maintenance phases. Gather information and conduct in-depth analysis, diagnosis, and troubleshooting during onsite engagements. Maintain infrastructure, which includes OS and application patching, as well as implementing minor infrastructure changes. Collaborate closely with onsite support and remote R&D resources to resolve incidents in a timely manner. Engage and communicate effectively with technical representatives from both vendors and customers. Document procedures and solutions, such as maintenance guides and troubleshooting steps. Qualifications for Success: Experience in foundational infrastructure areas, including OS, Active Directory, SQL, IIS, certificates, and particularly Microsoft SharePoint. Preference for candidates with vendor-based software delivery experience. Strong analytical and troubleshooting abilities. Highly motivated team player, capable of functioning under pressure and tight timelines, committed to the digital transformation journey. Excellent interpersonal skills, resourceful, and proactive in taking ownership of tasks. Detail-oriented and organized, with the ability to work independently.
Join fuku as a Senior Backend Engineer and play a pivotal role in designing and managing scalable, distributed systems and microservices that power our innovative platform. You will leverage your expertise in Go or Python to develop robust backend solutions, ensuring that our service architecture remains both reliable and efficient. If you are passionate abo…
KnowBe4 is a provider of Human Risk Management solutions, working with more than 70,000 organizations worldwide. Based in Singapore, the company has over 15 years of experience helping businesses protect their workforce and AI systems. Since 2016, KnowBe4 has included AI in its security offerings, aiming to set industry standards. Its HRM+ solution brings together risk intelligence, technical safeguards, and customized training to help organizations strengthen security culture and address human risk. This approach also supports defenses against deepfakes and new threats driven by AI. KnowBe4 emphasizes both cybersecurity and environmental responsibility, viewing resilience as the protection of people, data, and the planet.
Full-time|On-site|Singapore, South West, Singapore
Join our elite IT infrastructure support team as an IT Support Engineer and play a pivotal role in maintaining the operational uptime of mission-critical biometric devices across key locations. Your expertise will ensure the seamless functioning of high-tech systems that support our national infrastructure, contributing significantly to public safety. Key Responsibilities: System Implementation & Configuration: Support the installation and configuration of PCs, workstations, operating systems, applications, and peripheral devices. Critical On-Site IT Support: Deliver first-level on-site IT support on a 24/7 rotational shift basis, including holidays, to ensure essential systems remain operational. Troubleshooting & Escalation: Proactively address and resolve technical issues while providing timely updates to the Project Manager on major escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to mitigate downtime and maintain operational efficiency. Technical Support Expertise: Leverage your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Join Our Team? Gain valuable experience managing advanced biometric devices critical to national security. Enhance your troubleshooting skills in a dynamic, mission-critical environment. Learn to navigate SLAs and KPIs to ensure top-tier service delivery. Advance into a leadership role overseeing IT support services in essential environments. Shift Allowance: Benefit from additional compensation for working on a rotating schedule. Transport Allowance: Receive support for your commuting expenses. Standby Allowance: Compensation is provided for standby duties. Public Holiday Pay: Earn extra pay for working on public holidays. If you are passionate about maintaining vital systems that uphold national operations and seek to advance your career in IT support, we encourage you to apply!
Full-time|On-site|Tanah Merah, Harbourfront and Marina Bay, North East, Singapore
Join our world-class IT infrastructure support team as an IT Support Engineer and play a pivotal role in ensuring the seamless operation of cutting-edge systems that underpin national infrastructure. You will be instrumental in maintaining the operational uptime of critical biometric devices located at strategic sites. Become a part of a vibrant team dedicated to keeping essential systems functioning flawlessly, around the clock.Key Responsibilities: System Implementation & Configuration: Support the installation and configuration of PCs, workstations, operating systems, applications, and peripheral devices to assist project teams. Critical On-Site IT Support: Deliver first-level on-site IT support on a rotational shift basis, which includes public holidays (7 am to 3 pm / 3 pm to 11 pm), guaranteeing the operational uptime of vital systems. Troubleshooting & Escalation: Diagnose and resolve issues, providing timely updates to the Project Manager regarding significant escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and ensure all systems and devices are fully operational. Technical Support Expertise: Leverage your practical experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Choose Us? Acquire hands-on experience with advanced biometric devices essential for national security. Enhance your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical settings. Learn to manage SLAs and KPIs, crucial for delivering top-tier service. Advance into leadership roles, supervising a team that provides IT support services in critical environments. Shift Allowance: Receive attractive shift allowances for working on a rotating schedule. Transport Allowance: Enjoy a transport allowance to facilitate your commuting needs. Standby Allowance: Compensation for standby duties will be provided. Public Holiday Pay: Benefit from additional pay on public holidays. If you are motivated by the challenge of maintaining systems that are vital for national operations and eager to advance your career in IT support, we invite you to apply!
Accion Labs is seeking a dedicated and experienced Production Support Lead to join our dynamic team in Singapore. In this role, you will be responsible for overseeing production support activities, ensuring optimal performance and availability of our systems. Your expertise will be crucial in troubleshooting issues, coordinating with development teams, and implementing solutions that enhance user experience and system stability.
Join Accion Labs as a Desktop Support Specialist, where you'll play a crucial role in ensuring our users have seamless access to technology. You will provide technical assistance, troubleshoot issues, and deliver exceptional customer service to enhance the user experience.
Role overview nascompany seeks a Head of Customer Support to lead its customer support team in Singapore. This position sets the direction for service delivery and plays a key role in shaping the customer experience. The focus is on upholding high standards, fostering improvement, and encouraging fresh ideas within the team. What you will do Create and roll out strategies to guide customer support operations Supervise team performance, providing coaching and support to help staff reach service goals Collaborate with other departments to boost customer satisfaction and address client needs Lead projects that enhance the customer journey and reinforce nascompany’s reputation for service Impact This leadership role shapes how clients interact with nascompany’s products and services. The Head of Customer Support sets the standard for service quality and leads efforts to continuously improve the customer experience.
Role Overview Crypto is hiring a Security IT Support Engineer in Singapore. This role focuses on protecting the company’s IT systems and strengthening security across the organization. The Security IT Support Engineer works closely with teams from different departments to spot vulnerabilities and put practical solutions in place. Main Responsibilities Monitor and safeguard IT infrastructure against threats Identify security gaps and recommend improvements Collaborate with colleagues to implement security measures Support daily IT operations with an emphasis on security Location This position is based in Singapore.
Full-time|On-site|Serangoon North, North East, Singapore
About Xcellink Xcellink delivers comprehensive data center services with a focus on secure and reliable operations. The team values expertise and a proactive approach to protecting information systems. The company is seeking a Data Center Support Specialist based in Serangoon North, North East, Singapore. Role Overview The Data Center Support Specialist plays a key part in maintaining secure, smooth data center operations. This role involves direct interaction with both systems and people, supporting daily activities and upholding strict protocols. Main Responsibilities Colocation Room Management: Patrol the colocation area on a set schedule, document the state of critical zones, and report or address any irregularities. Visitor Assistance: Guide visitors who lack Personal ID cards, helping them obtain support and directions as needed. Monitoring System Oversight: Respond promptly to alarms from the customer device monitoring system and take appropriate corrective actions. Data Center Access Management: Review and process pre-entry requests from staff and customers, ensuring all access protocols are followed. Shipping Oversight: Receive, verify, and register shipping requests; store and tag parcels; coordinate with delivery companies as required. Receiving Coordination: Manage receiving applications, verify schedules, accept parcels, store them, and distribute to customers. Facility Management: Organize and manage facility usage schedules to support smooth operations and make the best use of resources. Rental Item Supervision: Check nightly on the availability and condition of rental items such as tools and monitors, arranging cleaning or repairs as necessary. Carry-in/Carry-out Management: Oversee the intake, verification, and scheduling of carry-in and carry-out requests, ensuring proper documentation is maintained. Remote Hands Services: Provide remote assistance for customer requests received by call or email, confirm all conditions are met before performing tasks, and log activities for billing. Customer Notifications: Keep customers informed about system updates and operational changes on a regular basis.
Join our dynamic team at Accion Labs as a Support Analyst, where you will play a crucial role in providing exceptional support to our clients. You will be responsible for troubleshooting issues, ensuring customer satisfaction, and contributing to the continuous improvement of our services.
We are looking for a talented and experienced Support Bar Analyst to lead first and second line support operations across our global studios. This pivotal role involves ensuring the delivery of exceptional IT support and service desk operations at our Singapore office, enabling our team to provide efficient and effective services to our internal users. If you possess outstanding communication and leadership skills and thrive in a fast-paced, dynamic environment, we want to hear from you!Key Responsibilities:Serve as the primary support contact for local and time zone-based employees.Respond to customer inquiries via email, walk-ups, and chat with professionalism and promptness.Diagnose and troubleshoot issues related to our products and services using appropriate software and databases.Maintain detailed records of customer interactions and resolutions through call logs and ticketing systems.Collaborate with cross-functional teams to identify and resolve technical issues.Stay updated on industry trends and contribute to continuous improvement initiatives within the Helpdesk and customer service workflows.Escalate urgent issues to the appropriate parties as necessary.Ensure compliance with service level agreements (SLAs) and provide an outstanding user experience.Manage IT assets in the local office to maintain high standards.Ensure compliance with relevant regulations regarding workplace services, health and safety, and environmental management.Work alongside senior leadership and stakeholders to foster a culture of innovation, continuous improvement, and learning throughout the organization.
Join the forefront of cloud networking and security!Cato Networks is pioneering the integration of enterprise networking and security into a single, centralized, global cloud service. Spearheaded by industry leader Shlomo Kramer, Cato's groundbreaking technology has created a new product category known as 'SASE,' projected to reach $28.5 billion by 2028. This is your chance to become part of a revolutionary company that is rapidly advancing towards global market leadership in enterprise networking and secure cloud platforms. Don't let this opportunity pass you by! The Product Support Manager will oversee a high-performing Technical Support team dedicated to delivering exceptional service for all Cato products. This role requires a dynamic leader who is passionate about guiding a team of skilled Support Engineers while also spearheading strategic transformation initiatives. The ideal candidate will be responsible for developing and implementing top-tier technical support services, creating knowledge base content, and establishing best practices to ensure unparalleled service delivery. Reporting to the Director of Product Support for the APJ region, this role will manage daily operations related to deployment, integration, and overall product support, working closely with various teams to address customer concerns and enhance the customer experience.
A leading teacher training institute is expanding its team and is seeking dedicated ICT Support Engineers to join their organization. The ICT Support Engineers will report directly to the IT Service Delivery Manager within the Service Management Department. The primary role involves engaging with customers to understand and fulfill their IT service needs, providing ICT support to various stakeholders, diagnosing issues, proposing suitable solutions, and escalating matters to suppliers as necessary. Additionally, this role will focus on managing IT assets, developing essential technical knowledge, ensuring rapid resolution of equipment and service failures, and collaborating closely with the service desk team, engineers, and management to ensure optimal operations and excellent end-user satisfaction.Key Responsibilities:Address customer service calls and inquiries related to all IT issues and complaints in a professional and pleasant manner.Collaborate with the IT Service Desk and technical support teams to deliver high-quality IT customer service to the NIE, ensuring efficient and seamless service delivery to the NIE community.Fulfill service requests and provide technical support for IT incidents through various customer contact points by engaging in technical analysis and resolution.Generate valuable insights for service improvement by analyzing issues encountered at the Service Desk.Meet Service Level Agreement (SLA) targets by tracking assigned tasks and providing timely reports.Document IT-related problems and resolution procedures in a Knowledge Base for future reference.Maintain a centralized database of IT assets.Monitor asset performance and suggest corrective measures.Identify opportunities to enhance the efficiency of unused or underutilized technology assets to maximize return on investment.Review asset policies and recommend potential adjustments.Engage in IT-related initiatives and projects that promote greater efficiency and effectiveness within the division.Contribute to the continuous improvement of IT services and processes by participating in ideation activities or project groups.
We are seeking a dedicated and detail-oriented Production Support Analyst to join our dynamic team at Accion Labs. In this role, you will be responsible for ensuring the smooth operation of production processes, troubleshooting issues, and providing timely support to our clients.Your expertise will be instrumental in enhancing our production capabilities and driving efficiency. The ideal candidate will possess strong analytical skills, a proactive approach to problem-solving, and a commitment to delivering exceptional service.
Join our dynamic team as an Integration Support Consultant, where you will play a pivotal role in ensuring seamless integration of our innovative solutions. In this contract position, you will work closely with clients to troubleshoot issues and enhance system functionalities, thereby contributing to overall client satisfaction.
Join our dynamic team as a Senior Software Engineer, where you will play a pivotal role in developing innovative and intelligent solutions that facilitate data-driven analysis and decision-making. As part of a multi-disciplinary product development team, you will leverage your extensive expertise in full-stack web development to spearhead complex technical projects. Your contributions will empower analysts and decision-makers in formulating strategic operations critical to enhancing Singapore's national security.
Join our dynamic team at NCS as a Desktop Support Engineer (EUSS) where you will be integral in providing exceptional technical support and ensuring seamless operations for our clients. You will be responsible for troubleshooting hardware and software issues, maintaining computer systems, and assisting users with their tech-related inquiries. This role offers a fantastic opportunity for those eager to kickstart their IT career in a vibrant and collaborative environment.
Welcome to the forefront of cloud networking and security!Cato Networks is revolutionizing the way enterprise networking and security are delivered by merging them into a single, centralized global service via the cloud. Founded by industry leaders including Shlomo Kramer, who has a rich history with Check Point and Imperva, our innovative technology has paved the way for a new market segment known as SASE, which Gartner predicts will grow to $28.5 billion by 2028.Join us on this exciting journey as we build a state-of-the-art enterprise network and secure cloud platform, positioning ourselves as the global market leader!The Support Delivery Manager (SDM) plays a critical role in fostering customer success by ensuring unparalleled support experiences for up to four strategic accounts. As the primary advocate for our clients, the SDM collaborates with various teams to oversee support operations, align on strategic goals, and guarantee clients derive maximum value from our offerings.By staying abreast of ticket statuses, facilitating solutions, and maintaining proactive communication, the SDM utilizes their technical expertise to troubleshoot issues, identify trends, and guide customers through challenges. They serve as the primary escalation point, conduct regular check-ins, and nurture strong relationships to ensure seamless collaboration.Key Responsibilities:Act as the main point of contact for up to four accounts, cultivating and sustaining robust, long-term relationships with key stakeholders.Conduct regular technical reviews to evaluate support trends, ticket resolution progress, and significant issues, driving continuous improvement and maximizing product value realization.Provide overarching oversight, coordination, and comprehensive supervision of the tickets managed across teams, including ILMM, NOCaaS, MDR, and Support.Monitor open support tickets for assigned accounts, ensuring timely resolutions in accordance with SLAs and tracking trends.Continuously evaluate ticket handling efficiency, response times, and resolution quality, proposing process enhancements to boost support effectiveness.Facilitate communication between Support, Engineering, and Product teams to expedite issue resolution.Serve as the primary escalation point for urgent customer issues, ensuring that resolution efforts are aligned with business impact and urgency.
Join Accion Labs as a Java Support Analyst, where you will play a crucial role in assisting clients with technical issues related to Java applications. Your expertise will help ensure that our systems run smoothly and efficiently, contributing to the overall success of our projects.
Overview We are looking for enthusiastic and approachable individuals with exceptional communication abilities, a drive to learn and leverage new technologies, and a proven history of delivering outstanding customer service. In this role, you will have the chance to work within diverse and demanding IT environments, rapidly enhancing your IT expertise and communication skills. Your Role As an Onsite Technical Support Engineer, you will be responsible for onsite implementations, troubleshooting technical challenges, collaborating closely with our Support and R&D teams, and providing prompt customer feedback and solutions. You will also maintain software applications and infrastructure, among other responsibilities. Key Responsibilities: Serve as the primary point of contact for project-specific customer technical inquiries, taking ownership of issues until resolved. Ensure customer satisfaction during project support and maintenance phases. Gather information and conduct in-depth analysis, diagnosis, and troubleshooting during onsite engagements. Maintain infrastructure, which includes OS and application patching, as well as implementing minor infrastructure changes. Collaborate closely with onsite support and remote R&D resources to resolve incidents in a timely manner. Engage and communicate effectively with technical representatives from both vendors and customers. Document procedures and solutions, such as maintenance guides and troubleshooting steps. Qualifications for Success: Experience in foundational infrastructure areas, including OS, Active Directory, SQL, IIS, certificates, and particularly Microsoft SharePoint. Preference for candidates with vendor-based software delivery experience. Strong analytical and troubleshooting abilities. Highly motivated team player, capable of functioning under pressure and tight timelines, committed to the digital transformation journey. Excellent interpersonal skills, resourceful, and proactive in taking ownership of tasks. Detail-oriented and organized, with the ability to work independently.
