Consultant Systems Support Engineer

Join ThoughtWorks as a Consultant Systems Support Engineer and be an essential part of our dynamic team, ensuring the seamless operation of our application systems. In this pivotal role, you will engage in incident management while gaining hands-on experience with DevOps methodologies. This position allows you to contribute to system stability and operationa…

Join Accion Labs as a Technical Software Support Specialist in Singapore. As a key member of our team, you will provide exceptional software support and technical assistance to our clients, ensuring they have a seamless experience with our products. Your expertise will be instrumental in troubleshooting issues, guiding users, and enhancing customer satisfaction.

About ChalkChalk is at the forefront of developing an innovative data platform that drives the future of machine learning applications. We dismantle the complexities, latency, and scaling limitations that have historically hindered ML capabilities. Our platform merges the performance speed of Rust with user-friendly tools that developers appreciate. Industry leaders rely on Chalk for critical applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy capture. Recently, we secured a $50 million Series A funding, led by Felicis.About the RoleAs a Support Engineer at Chalk, you will serve as a vital technical support specialist, ensuring our customers enjoy exceptional interactions with our products. You will engage directly with clients across various sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This position provides a remarkable opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product excellence.Key ResponsibilitiesDeliver front-line technical support to Chalk customers, quickly diagnosing and resolving technical challenges.Work in tandem with Engineering to escalate and effectively resolve complex issues.Cultivate deep product knowledge to empower customers to derive maximum value from Chalk.Document solutions, create knowledge-base articles, and share insights to mitigate recurring issues.Spot opportunities to enhance product reliability, usability, and customer satisfaction.QualificationsSolid technical background with experience in technical support or software engineering.Proficient in Python and SQL.Excellent troubleshooting, problem-solving, and analytical abilities.Outstanding written and verbal communication skills.Ability to collaborate efficiently with both technical and non-technical teams.Prior experience in customer-facing technical roles is highly advantageous.

Join our dynamic team at Accion Labs as an L2/L3 Production Support Engineer, where you will play a crucial role in maintaining and enhancing our production environment. You will be responsible for troubleshooting and resolving issues, ensuring system stability, and providing exceptional support to our clients.

Join our team as a Level 1 Desktop Support Engineer, where you will be the first point of contact for technical support. Your expertise will help troubleshoot and resolve hardware and software issues, ensuring smooth operations for our clients. You will work closely with users to provide timely and effective solutions, contributing to high levels of customer satisfaction.

Xcellink is seeking a skilled and motivated Data Centre Support Specialist to enhance our dedicated team. In this pivotal role, you will utilize your technical proficiency to protect information systems and facilitate secure operational processes.Key Responsibilities:Develop and manage shift schedules for the Operations Team.Oversee team resource allocation, including leave and attendance management, as well as roster planning.Conduct interviews and select prospective candidates for the Operations team.Facilitate training programs for new operators to ensure operational excellence.Act as the primary escalation point for the DC Level 1 Service Operations team.Monitor the adequacy and functionality of daily operational tasks.Create and disseminate daily, weekly, and monthly operational reports.Compile and present monthly performance reports for the Operations team.Initiate service improvement plans to enhance team performance.Perform other duties as assigned by your Supervisor/Manager.

Join our prestigious IT infrastructure support team as an IT Support Engineer, where you will play a crucial role in ensuring the smooth operation of advanced systems that underpin our national infrastructure. Your contributions will help maintain the operational uptime of essential biometric devices at strategic locations. Be part of a vibrant team dedicated to delivering uninterrupted service, 24/7. Roles & Responsibilities: System Implementation & Configuration: Assist in the deployment and setup of PCs, workstations, operating systems, applications, and peripherals to support project initiatives. Critical On-Site IT Support: Deliver first-level on-site IT assistance on a rotational shift basis, including public holidays (7 am to 3 pm / 3 pm to 11 pm), ensuring that essential systems remain operational. Troubleshooting & Escalation: Diagnose and resolve issues promptly, providing the Project Manager with timely updates on major escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to mitigate downtime and ensure all systems and devices are fully functional. Technical Support Expertise: Leverage your practical experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Join Us? Acquire hands-on experience in managing and maintaining cutting-edge biometric devices critical to national security. Enhance your troubleshooting abilities while ensuring uptime in fast-paced, mission-critical settings. Learn to navigate SLAs and KPIs, which are essential for guaranteeing superior service delivery. Advance into leadership roles overseeing a team responsible for delivering IT support services in crucial environments. Shift Allowance: Enjoy compensation for working on a rotating schedule. Transport Allowance: Receive a transport allowance to assist with commuting costs. Standby Allowance: Be compensated for standby duties. Public Holiday Pay: Earn extra pay for working on public holidays. If you are motivated by the challenge of maintaining essential systems that support the nation and are eager to advance your career in IT support, this opportunity is for you!

Join Adventus as an IT Support Engineer and play a critical role in providing top-notch technical assistance and support to our clients and internal teams. In this position, you will troubleshoot hardware and software issues, ensure optimal performance of IT systems, and contribute to the overall success of our technology initiatives.

Menlo Security helps organizations connect securely and collaborate with confidence. The company supports a broad client base, including Fortune 500 firms, nine of the ten largest global banks, and essential government agencies. With remote work on the rise, Menlo Security's mission has never been more relevant. About the Role Menlo Security is hiring an IT Support Specialist for the Singapore office to assist both local and remote teams across the APAC region. This role focuses on technical support for end-users, covering hardware, software, networking, and business applications. The position combines remote support with on-site presence in Singapore two to three days a week, occasionally on short notice. What You Will Do Manage IT tickets using JIRA IT Service Management and Slack channels, as well as handle ad hoc requests, following established SLAs. Deliver attentive customer service throughout the entire support process. Document troubleshooting steps and solutions for internal users. Provide remote support and be available for in-person assistance in the Singapore office as needed. Lead onboarding sessions for new hires, often remotely, accommodating different time zones and locations. Promote proactive IT support by monitoring systems, preventing incidents, and sharing best practices and training with users. Work with third-party suppliers and vendors to manage IT equipment needs. Who Thrives Here The team values empathy, adaptability, and strong ethics. Success in this role comes from being organized, focused on service, open to feedback, and confident in offering guidance. Diagnostic and analytical skills, along with clear communication and the ability to prioritize, are essential. About Menlo Security Menlo Security is backed by investors including Vista Equity Partners, General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures. The company is growing beyond 400 employees and is positioned for further expansion.

Join Accion Labs as an L1/L2 Production Support Specialist, where you will play a crucial role in ensuring the smooth operation of our production systems. You will be responsible for diagnosing and resolving technical issues, providing exceptional support to our clients, and collaborating with cross-functional teams to enhance system performance and reliability. This position offers an exciting opportunity to develop your skills in a fast-paced and innovative environment.

Key ResponsibilitiesMatter ManagementFacilitate the clearance and initiation of client matters.Coordinate with clients regarding matter management procedures, including Anti-Money Laundering (AML) compliance.Draft and maintain engagement letters.Oversee MTM file management.Manage checklists and matter file listings for associates.Update and maintain matter document folders in IManage.Administer matter projects from initiation to closure, including setting up SharePoint sites and supporting post-closing activities like bibling and archiving.Organize and participate in client and matter-team meetings.Commercials/Billing/CollectionsTrack and document project scopes, adjustments, estimates, caps, and billing agreements.Prepare matter balance reports and provide weekly fee updates to clients.Manage working capital activities by facilitating monthly meetings between partners and the working capital team to review work-in-progress (WIP) and debt positions.Prepare for monthly meetings by drafting documents for review by fee earners, with a final review by the lead associate.Reschedule meetings when necessary to ensure they occur within the first two weeks of each month.Assist with billing and collection tasks, including generating accurate GMPS bills and invoices, tax computations, and write-offs for billing team review.Liaise with the billing team to ensure safe dispatch of invoices to clients.Business Development SupportAssist partners and the business development team with client engagement initiatives.Edit and update business development materials such as CVs, pitches, presentations, and client briefings.Ensure business development collateral, including CVs and management information systems (MIS), is current.Organize, facilitate, and provide support for internal and client events, including virtual gatherings.Assist in client communications and updates.Matter Team SupportCoordinate document production and liaise with the Document Production Unit (DPU) as needed, including transcribing, editing, and amending legal documents.Convert, compare, copy type, and proofread documents to ensure compliance with house style.Manage signing pages and electronic filing as applicable.Best Delivery/Legal Tech/KETL Opportunities/ProjectsSupport the use of legal technology by facilitating and managing solutions relevant to matters, including knowledge of the Best Delivery checklist.Act as a superuser for Best Delivery tools.Facilitate end-of-matter reviews to identify follow-on opportunities such as deal reviews and KETL projects.Complex Travel Arrangements...

About UsJoin the Stripe TeamAt Stripe, we are revolutionizing the financial infrastructure for businesses of all sizes. From industry-leading enterprises to innovative startups, millions rely on Stripe to manage payments, enhance revenue, and unlock new business opportunities. Our vision is to expand the global economy through the internet, presenting a unique chance for you to engage in transformative work that impacts millions.Your RoleAs a vital member of our expanding global Product Support team, you will play an essential role in delivering outstanding user experiences. This position transcends basic troubleshooting; it demands your technical acumen, analytical prowess, and project management skills to enhance our support systems, processes, and product quality strategically.You will take ownership of complex technical user issues, collaborating with cross-functional teams, including Engineering and Product, to drive resolutions. Your proficiency in SQL and APIs will enable effective engagement with these teams, allowing you to analyze data to inform decisions and propose solutions that bolster operational efficiency. Your contributions will focus on scaling support operations, enhancing user experiences, and fostering continuous improvements aligned with Stripe's crucial metrics, including Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA).

Join Our Team at Plaud Inc.At Plaud, we are revolutionizing the way professionals engage with artificial intelligence. As the world's most trusted AI work companion, we enhance productivity and performance through our innovative note-taking solutions, proudly serving over 1,000,000 users globally since 2023.Our mission is to amplify human intelligence, crafting next-generation infrastructure and interfaces that capture, extract, and utilize insights from the spoken, heard, seen, and thought. Headquartered in San Francisco and incorporated in Delaware, Plaud is at the forefront of human-AI interaction, driven by a unique combination of hardware and software. Our commitment to data security and privacy is underscored by our compliance with ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 standards.

About Our TeamAt OpenAI, our User Operations team is at the forefront of transforming how customers interact with AI technology. We are dedicated to ensuring an extraordinary product experience while pioneering the first post-AGI support team. Our mission is to resolve intricate challenges, deliver technical expertise, and empower clients to extract maximum value from our innovative solutions. Collaborating closely with Sales, Technical Success, Product, Engineering, and other teams, we strive to provide unparalleled service to a diverse clientele ranging from dynamic startups to established global enterprises.About the RoleWe are seeking passionate and seasoned professionals to join us in tackling the most complex challenges faced by our customers. In this pivotal role, you will engage directly with clients via support tickets and Slack, adeptly troubleshooting intricate issues and navigating uncharted technical territories. Your proactive approach will set a standard for excellence within the team. You will collaborate with cross-functional units to spearhead initiatives aimed at minimizing bugs, enhancing features, and developing systems that elevate customer experiences. Your contributions will lead to industry-leading response times and service quality while bolstering our internal customer feedback processes in an increasingly complex landscape. You will play a vital role in scaling our support organization by streamlining operational procedures and harnessing our technology to redefine the support team for the new AI era. Your efforts will be instrumental in the success of the most groundbreaking and scalable AI solutions available through OpenAI.If you thrive in a fast-paced environment that prioritizes impact, collaboration, and innovative problem-solving, we would love to hear from you!This position is based in Singapore, utilizing a hybrid work model of 3 days in the office weekly, with relocation assistance available for new hires. Fluency in English (both spoken and written) is essential. Please ensure your resume is submitted in English, as interviews will also be conducted in English.Your Responsibilities:Engage with customers directly, addressing their most challenging issues while providing ownership and education on our platforms.Become a leading expert on OpenAI products, even in areas where our AI may not have definitive answers.Collaborate with technical teams to implement solutions that enhance user experiences.Contribute to the development of new operational processes and systems that improve efficiency and customer satisfaction.

Join Our Team at AvePoint!AvePoint stands at the forefront of data security, governance, and resilience, redefining traditional solutions to build a solid data foundation. Our mission is to empower organizations globally to collaborate securely and confidently. With over 25,000 clients worldwide, our AvePoint Confidence Platform is trusted to manage, protect, and maximize critical data across platforms like Microsoft, Google, Salesforce, and more. Our extensive global channel partner network comprises around 5,000 managed service providers, value-added resellers, and systems integrators, making our solutions accessible in over 100 cloud marketplaces. Discover more about us at www.avepoint.com.About the Role: L1 Helpdesk SupportLocation: SingaporeEmployment Type: Full-TimeStart Date: ImmediateAre you passionate about assisting others and resolving basic IT challenges? We are seeking a dependable and customer-focused individual to join us as an L1 Helpdesk Support. This position is perfect for those with a service-oriented mindset and a desire to learn, even if you come from a non-technical background.

About Us:Xcellink is a prestigious Fortune 500 IT Services Leader that leverages cutting-edge technology to deliver mission-critical IT solutions that drive significant business results. We pride ourselves on being an Employer of Choice, dedicated to nurturing a culture of inclusion, belonging, and corporate responsibility right here in Singapore.Your Role:Colocation Room Oversight: Conduct regular inspections of the colocation room as per a set schedule, documenting the condition of critical areas and addressing or reporting any discrepancies to the relevant personnel.Visitor Guidance: Assist visitors without Personal ID cards, ensuring they receive the necessary support and directions.Monitoring System Management: Respond swiftly to alerts from the customer device monitoring system, taking appropriate actions to resolve any issues.Data Center Access Management: Oversee entry applications by reviewing pre-entry requests from staff or clients to ensure compliance with access protocols.Shipping Coordination: Manage incoming and outgoing shipments by receiving, verifying, and registering shipping requests, storing and tagging parcels for future reference, and coordinating with delivery services.Receiving Oversight: Check and register incoming packages from shipping companies, ensuring proper storage and tagging for customer retrieval.Facility Management: Efficiently manage and schedule the use of common facilities to optimize resource utilization.Rental Item Oversight: Verify the presence and condition of rental items nightly, ensuring cleanliness and the request for repairs when necessary.Carry-in/Carry-out Management: Facilitate the process of checking and scheduling carry-in/out requests, ensuring proper documentation.Remote Support Services: Provide essential remote assistance by addressing customer requests via calls or emails, ensuring all conditions are fulfilled prior to performing operations, and maintaining logs for billing purposes.

Are you eager to contribute to the seamless operation of advanced technology systems that fortify national infrastructure? Join our distinguished IT infrastructure support team as an IT Support Engineer. In this pivotal role, you'll be responsible for maintaining the operational uptime of essential biometric devices located at strategic sites. Collaborate with a vibrant team dedicated to ensuring critical systems are operational around the clock.Key Responsibilities:System Implementation & Configuration: Assist in the setup and configuration of PCs, workstations, operating systems, applications, and associated peripherals to support project teams.Critical On-Site IT Support: Deliver first-level on-site IT support on a 24/7 rotational shift basis, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring the operational uptime of vital systems.Troubleshooting & Escalation: Diagnose and resolve technical issues, promptly updating the Project Manager on major escalations.Proactive System Monitoring: Conduct daily health checks and inventory assessments to preempt downtime and ensure all systems function optimally.

About Us:Xcellink is seeking dynamic and motivated individuals to join our team as Data Center Support Specialists. In this critical role, you will utilize your skills to protect information systems and facilitate secure operations in our data center.Your Responsibilities:Colocation Room Management:Conduct regular inspections of the colocation area based on a set schedule, documenting the state of essential zones and reporting any anomalies to the relevant personnel.Visitor Guidance:Assist visitors without Personal ID cards, ensuring they receive the necessary support and directions.Monitoring System Oversight:Quickly respond to alerts generated by the customer device monitoring systems, ensuring timely resolution of issues.Customer Entry Management:Process entry requests by reviewing applications from internal personnel or customers to guarantee adherence to established access protocols.Shipping Oversight:Receive, verify, and log shipping requests, manage parcel storage and tagging, and coordinate with delivery services.Receiving Management:Handle incoming deliveries, ensure proper registration of receiving applications, and manage parcel storage before handing them to customers.Facility Management:Efficiently manage and schedule the use of common facilities to optimize resources and maintain smooth operations.Rental Item Oversight:Verify the availability and condition of rental items such as tools and monitors on a nightly basis, ensuring items are cleaned or repaired as needed.Carry-In/Out Management:Oversee the process of managing carry-in/out requests, ensuring proper scheduling and documentation.Remote Hands Service:Provide basic remote support services by addressing customer requests and maintaining operational logs for billing purposes.Ensure run books are organized and accessible for operational effectiveness.Customer Notifications:Regularly inform customers of updates and relevant information regarding their services.

Join our dynamic team at Accion Labs as an L2 Production Support Specialist where you will play a key role in ensuring the continuous operation of our production systems. You will collaborate with cross-functional teams to identify and resolve issues, ensuring optimal performance and minimal downtime. Your expertise will be vital in maintaining high service levels and customer satisfaction.

Join our innovative team at fuku as a Senior Backend Engineer, where you will play a pivotal role in designing, developing, and scaling our backend services to support a rapidly growing platform. You will be at the forefront of creating reliable and efficient systems that enhance user experience and operational efficiency.Responsibilities:- Architect, develop, and maintain backend services with a strong emphasis on reliability and scalability.- Create and manage APIs to facilitate seamless communication between services.- Improve service reliability, observability, and overall performance.- Collaborate closely with product and infrastructure teams to deliver exceptional solutions.- Optimize and enhance microservices architecture in a distributed systems environment.