About the job
At Serve Robotics, we are revolutionizing urban mobility with our friendly sidewalk robots, designed to streamline deliveries, reduce street congestion, and enhance accessibility for local businesses.
Our fleet has been successfully operating in major cities such as Los Angeles, Miami, Dallas, Atlanta, and Chicago, providing seamless commercial deliveries. We are seeking dynamic individuals to transition robotic deliveries from a novel concept to a staple in our daily lives.
Who We Are
We are a team of tech industry veterans in software, hardware, and design, uniting our expertise to create a future driven by innovation. We tackle real-world challenges using robotics, machine learning, and computer vision, always with a focus on optimizing the user experience. Our diverse and agile team thrives on collaboration and respect as we solve complex problems together.
Job Overview
In the role of Operations Associate, you will be instrumental in ensuring the efficient operation of our autonomous delivery robots. While our robots are built for independence, they occasionally require assistance navigating obstacles, resolving technical issues, and adapting to environmental challenges. This is where your skills come into play.
Your responsibilities will include on-site support for the robots, performing light maintenance such as sensor cleaning, and ensuring timely and safe delivery execution. Your ability to think quickly and provide on-the-ground support will help minimize service disruptions and safeguard our valuable technology. Additionally, you will document incidents and observations that contribute to our continuous improvement efforts.
You will work closely with various teams, including operations, engineering, and customer support, to manage robot deployments, escalate technical issues, and support safety and training initiatives.
This position requires you to be on-site five days a week in Atlanta.
Job Duties
Ensure field readiness by supporting robot operations, ensuring timely responses, coordination, and order fulfillment as required by business needs.
Assist in deployment processes, including preparation, inspection, cleaning, and positioning of robots in accordance with deployment standards.
Provide technical support and troubleshooting for operational challenges as they arise.
