Serve Robotics logoServe Robotics logo

Field Operations Associate at Serve Robotics | DC

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Experience

Qualifications

Ideal candidates will possess strong problem-solving abilities, a keen attention to detail, and a collaborative mindset. Previous experience in operations, robotics, or a related field is preferred, along with a genuine enthusiasm for technology and innovation.

About the job

At Serve Robotics, we are revolutionizing urban mobility with our innovative sidewalk robot. This cutting-edge technology is engineered to alleviate congestion on city streets, broaden delivery access for communities, and support local businesses.

Our fleet of robots has been successfully serving merchants and customers across cities like Los Angeles, Miami, Dallas, Atlanta, and Chicago, transforming the landscape of commercial deliveries. We are seeking dedicated individuals who can help transition robotic deliveries from a novel concept to a commonplace solution.

About Us

We are a team of seasoned tech professionals specializing in software, hardware, and design, united by the goal of creating a future enhanced by technology. By leveraging robotics, machine learning, and computer vision, we tackle real-world challenges while prioritizing user experience. Our diverse and dynamic team thrives on collaboration and respect, believing that the best solutions arise from collective effort.

Position Summary

In the role of Operations Associate, you will be instrumental in maintaining the seamless operation of our autonomous delivery robots. While these robots are designed for independent function, they occasionally require assistance, be it navigating unforeseen obstacles, troubleshooting technical difficulties, or addressing environmental challenges. Your role will be pivotal in ensuring that deliveries are executed efficiently and safely.

Your responsibilities will include field support for robots, performing light maintenance such as sensor cleaning, and ensuring timely and safe delivery completion. Your swift problem-solving skills and proactive support will minimize service disruptions and safeguard valuable equipment. You will also document incidents and share insights that contribute to the continuous enhancement of our technology and operational processes.

Collaboration with teams across operations, engineering, and customer support will be essential as you assist with robot deployments, escalate technical issues, and support safety and training initiatives.

Key Responsibilities

  • Ensure operational readiness by supporting robots and facilitating timely responses, coordination, and order fulfillment based on business needs.

  • Assist with deployment processes, including preparation, inspection, cleaning, and positioning of robots in accordance with deployment standards.

  • Document and manage escalation tickets while maintaining clear communication with relevant stakeholders.

About Serve Robotics

Serve Robotics is at the forefront of transforming urban deliveries with our autonomous sidewalk robots, providing innovative solutions for merchants and communities alike. Our passionate team combines expertise in technology to create a sustainable and efficient future.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.